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All 326 Orlando hotels

Embassy Suites Hotel Orlando - International Drive / Convention Center

3.5 of 5 Hotel   |   8978 International Drive, Orlando, FL 32819
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Ranked #159 of 326 hotels in Orlando
A recent review
5 of 5 stars Reviewed October 17, 2010
PATJORDAN DUBLIN , IRELAND
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906 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
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There are newer reviews for Embassy Suites Hotel Orlando - International Drive / Convention Center
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DUBLIN , IRELAND
Top Contributor
80 reviews 80 reviews
52 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed October 17, 2010

This is our second time to stay here. We were delighted to see so many familiar faces from last year. Any staff we encountered were very friendly indeed, nothing is too much trouble. Rob, who checked us in was very helpful, and Zachary & Teresa at the from desk never fail to welcome us back, even if only after a... More

Was this review helpful? Yes
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

Good afternoon Mr. Jordan! Great to hear from you again! Welcome back and I’m so excited you are enjoying another wonderful stay! We love seeing our repeat guests year after year! Glad to hear all is well! Cheers! John L. Parkinson General Manager john.parkinson@hilton.com More

Miami
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 15, 2010

This hotel was terrible. We reserved three rooms with king size beds and all were supposed to be on the same floor. Upon check-in we were told that our rooms were not on the same floor. We went up to our room (after riding an incredibly slow that took forever to arrive and close) and the door to the room... More

Was this review helpful? Yes
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

Hello and it was a pleasure talking with you today; I am glad you responded back to my inquiry! It really sounds like we could have easily made your stay great, but missed a few opportunities. I’m excited for your return and I’m confident that your next review will be glowing! Thank you for taking the time to speak with... More

Memphis, Tennessee
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2010

I enjoyed my stay at the Embassy Suites, but thought it was pricey for an Embassy Suites. However, i think the cost was in line with other hotels in the area. I arrived early - around 1:00 - and had to either take a smoking room or wait until 4:00, so I would have preferred an entirely smoke-free hotel. The... More

Was this review helpful? Yes
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

Thank you for taking the time to complete a review of your stay and we are glad you had a very nice visit! Our typical cancellation period is 72 hours, but occasionally we extend that to help us better manage our inventory in high demand periods. This should always be communicated in the reservation process prior to confirming the accommodations.... More

MA
Top Contributor
75 reviews 75 reviews
34 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed October 12, 2010

I stayed here with my company and I'm not really sure why they selected this place. We stayed for a convention and I can say that I won't stay again. The location isn't that bad but the accomodations in Orlando get much better than this and the rates are no bargain. I found the room needed updating and it was... More

Was this review helpful? Yes
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

Thank you so much for your candid feedback. We take all our guest comments very serious and I will personally review yours with the team. Thank you again for taking the time to review our hotel! Have a “Suite” day! John L. Parkinson General Manager john.parkinson@hilton.com More

Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 10, 2010

I loved staying at this hotel for four nights. Extremely friendly staff. They go out of their way to assist you. I looked forward to returning to the hotel and hearing the bellman say , Welcome home each evening. Breakfast was good with made to order omeletes. I attened the Manager's evening reception two nights which was lovely. One day... More

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J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

We truly appreciate that you took valuable time out of your day to post such a fantastic review! I just printed and shared with the team members you mentioned and they get the biggest kick out of seeing their names on the internet! One asked for the link so he could send it to his parents! It was our pleasure... More

hlief07
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2010

I'm here for a convention with my company and would switch hotels if I had the choice. I've stayed at other Embassy Suites and this one is definitely not on my list of 'visit again'. My room is dingy, despite the attemps to make appear updated and lighter. For example the light fixtures are newer but the curtains are from... More

Was this review helpful? Yes 1
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

Thank you for taking the time to give us your honest feedback. While a negative guest experience is never our intention, we will use this information to better our service delivery going forward. I talk with guests daily in our hotel and your experience was truly not indicative of their typical experience. I can only hope you will give us... More

Leicester, United Kingdom
1 review
5 of 5 stars Reviewed October 1, 2010

what a fab hotel, stayed for two weeks in sept for anniversary, they could not do a thing wrong, champagne on arrival, choc strawberries, great, staff ever so helpful, always polite with smiles on face, great location away from the main strip on i drive. the only little niggle i had was a few more parasols around the pool area,... More

Was this review helpful? Yes
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

It was truly our honor to host this important celebration! It’s always exciting when our guests let us know when they will be celebrating something special, so we can help with the festivity! You mentioned some great points in your review and guests are still surprised with just how great our location is. I’m glad you were able to take... More

Cardiff, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 1, 2010

My wife & I recently stayed at this hotel (10 - 26 September 2010) and had a fantastic time. Firstly I would like to say the staff are outstanding, all were friendly and very helpful. The cooked to order breakfast was great and the free cocktail hour in the evening is a good way of getting to know other guests.... More

Was this review helpful? Yes 1
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

Thank you so much for taking the time to give us such an outstanding, 5 Star review! Our staff is proud to provide a genuine service culture and it’s so rewarding for our guests to recognize their efforts. We can’t wait to see you again next year! If there is anything we can do in preparation for your next stay,... More

Cannock, Staffordshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 15, 2010

We stayed at this hotel from the 30th August to 13th September. We had an absolutely fantastic time, the hotel; lovely big rooms, delicious cooked to order breakfast, managers special, great pool, with free towels, I could go on. The staff at this hotel were amazing and all went out of their way to make our stay. Special mention to... More

Was this review helpful? Yes
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

Thank you so much for taking the time to share your very positive experience! I will read this to the team in our weekly service huddle on Thursday. Our Bell and Valet staffs are very knowledgeable and a great resource for the best local spots…I get advice on the best new restaurants from them too! :) We know you have... More

Minneapolis
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 12, 2010

I really enjoy the Embassy Suites franchise, but this one was not up to their normal standards. The first room we were given smelled like marijuana. The last thing you want to do after a long day of traveling is go back down to the front desk and ask to switch rooms. We went down and they quickly moved us... More

Was this review helpful? Yes
J-Parkinson, General Manager at Embassy Suites Hotel Orlando - International Drive / Convention Center, responded to this review

Thank you very much for taking the time to point out areas we can improve. This is honestly not the typical experience our customers describe when staying at our hotel; I am sorry you did not experience the level of service you were expecting. I have forwarded this to our management team as an example of areas we can continue... More

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Additional Information about Embassy Suites Hotel Orlando - International Drive / Convention Center

Address: 8978 International Drive, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Orlando - International Drive / Convention Center 3.5*
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Also Known As:
Embassy Suites Hotel Orlando - International Drive / Orlando
Embassy Suites Orlando
Orlando Embassy Suites

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#104 Romantic Hotel in Orlando #115 Family Hotel in Orlando #159 Top resorts Hotel in Orlando
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Number of rooms
244

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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