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BEST WESTERN Orlando East Inn & Suites

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8750 East Colonial Drive, Orlando, FL 32817-4004
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Best prices for: 1 room 1 guest
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BEST WESTERN Orlando East Inn & Suites
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BEST WESTERN Orlando East Inn & Suites
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191 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rotorua, New Zealand
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

Shortly after I checked in, another guest walked into my room with a duplicate key -- they had given her the same room. It was kind of shocking, thank God I wasn't naked. I didn't get to enjoy the breakfast. The A/C was somewhat noisy. The fan kept turning on & off. I tried setting it at low to keep... More 

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 5 days ago NEW

Todd at the front desk helped us. He was very pleasant to deal with. Very good sense of humor. Rooms are nice and clean. When you need help from front desk they are polite to help you out especially Todd.

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florence, sc, United States
1 review
4 of 5 stars Reviewed 1 week ago

when we arrived we found the ADA room we reserved had been damaged, but the staff had a plan prepared, explained the situation, and presented 3 alternatives, including upgrading to a better hotel. we were so pleased with their helpfulness (and we were tired of travelllng) so we stayed there in a not-quite-wheelchair-friendly room, and made out ok. We liked... More 

Review collected in partnership with Best Western

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Dena J, Front Office Manager at BEST WESTERN Orlando East Inn & Suites, responded to this review

Thank you for taking the time to provide us with feedback you experience during your recent stay. I do apologize we were unable to accommodate you with an ADA room, but thankful my staff was able to provide you with an alternative. Hope to see you again soon. More 

Cocoa, Florida
1 review
5 of 5 stars Reviewed 1 week ago

My wife an I really enjoyed are stay at best western,the breakfast was excellent, when we had a problem with the smoke odor in our room the front office manger Dana Jones took care of the problem by moving us. I highly recommend best western for your stay I would stay there again

Was this review helpful? Yes
Dena J, Front Office Manager at BEST WESTERN Orlando East Inn & Suites, responded to this review

Thank you for choosing our hotel for your most recent stay. I am thankful you took the time to provide us this feedback, and do apologize for the inconveniece you encountered during your stay. It was a pleasure to move you over promptly into a room that was more suitable for you and your wife. Please come back again to... More 

Vero Beach, Florida
4 of 5 stars Reviewed 1 week ago

This is an older property and can use an upgrade, but the staff is phenomenal. Marlene and the breakfast attendant Cathy was very helpful and polite. The front office manager Dena offered us a late checkout free of charge due to a later flight. Just want to thank the staff for being so accommodating. I would recommend this property for... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Overall I had a great stay. But definitely my favorite part of my stay was the customer service i received from check in to check out. Brandon at the front desk did a great job accommodating me. Was very friendly, and great personality. Will definitely return.

Was this review helpful? Yes 1
Dena J, Front Office Manager at BEST WESTERN Orlando East Inn & Suites, responded to this review

Thank you for taking the time to respond to our survey with positive feedback. I am please to know that you enjoyed your recent stay with us. Brandon is a great asset to this company and I will make sure he is rewarded for doing such a wonderful job. More 

Wake Forest, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

hotel was clean, pool was clean, room was clean. Hotel is not brand new and does have some minor wear. Hotel staff was excellent, very helpful and friendly. We plan on staying there again. Very good experience.

Review collected in partnership with Best Western

Was this review helpful? Yes
Dena J, Front Office Manager at BEST WESTERN Orlando East Inn & Suites, responded to this review

Thank you for choosing our property for your recent stay and I appreciate your feedback. I'm very fortunate to have such a wonderful team to work with. i hope you return again. More 

1 review
5 of 5 stars Reviewed 3 weeks ago

This location of the Best Western is very nice. Very quiet - no disturbances at all. The staff was very friendly and accommodation. The outdoor pool was beautiful. The palms and overall landscape around the pool was just immaculate. The lounges were like new and the quality of the pool water was very good. I enjoyed my stay very much.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Dena J, Front Office Manager at BEST WESTERN Orlando East Inn & Suites, responded to this review

I am thankful you took the time to provide us with feedback and choosing our property for your recent stay.I am so very pleased as well you found the service excellent and it's a pleasure to learn that you enjoyed our accommodations as well as our complimentary breakfast. Thank you again. More 

Miami, United States
2 reviews
2 of 5 stars Reviewed 3 weeks ago

I was looking forward to our stay....but the ice machine was broken the machine had mold all around the top. The carpets are very old and need replacing.....the clientele was sketchy looking as well.....premises was dirty looking . Not a great stay.....thank God it was only for 1 night

Review collected in partnership with this hotel

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Dena J, Front Office Manager at BEST WESTERN Orlando East Inn & Suites, responded to this review

Melanie, First, I want to thank you for providing us with feedback during your recent stay. I do apologize we did not exceed your expectations. Not sure why the ice machine was broken, but we installed a new ice maker last Friday 3rd of July. Our staff try to keep the premises clean on a daily basis to maintain our... More 

CdM
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great breakfast. Good rooms, but tired old carpet. Needs non skid or bathmats in tubs. Staff very good and helpful. Overcoming an old property is a challenge, but these people are trying hard to be better.

Was this review helpful? Yes 1
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