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Walt Disney World Swan and Dolphin

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1500 Epcot Resort Boulevard, Orlando, FL 32830
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Walt Disney World Swan and Dolphin
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2,802 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
20 reviews
8 hotel reviews
5 of 5 stars Reviewed today NEW

The WDW Dolphin is always my hotel of choice when visiting the Orlando area. It has a very resort-oriented atmosphere and I prefer it over the Disney-managed hotels. Has a great pool, many great restaurants and an easy stroll to EPCOT. Can also take a ferry to the parks. I have stayed here more than eight times already, and it... More 

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Philadelphia, Pennsylvania
2 reviews
3 of 5 stars Reviewed yesterday NEW

Was not informed when reservation made about construction. Only notice was a letter in room on desk about it. Teeth chattering drilling from 9 am to 7 pm. However, room was recently upgraded and nice and had great view of fireworks at Epcot and Hollywood Studios. The staff was friendly. Since they have a green initiative,linens only replaced every 3... More 

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New Jersey
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was pleasantly surprised by this hotel. Everything was wonderful. Our first day my daughter and I stayed by the pool which was so clean and just down right fun. We ordered food and drinks which was delicious, the staff was pleasant and I could have stayed there all week. Our room was clean not large but did the job.... More 

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Chicago
1 of 5 stars Reviewed yesterday NEW

Disneyworld trip is off to a bad start. Came in at 1:45 and understandably the room wasn't ready. It's 4pm now and it's still not ready. First impressions are hard to dismiss. No, I don't have spg elite status but I just want my room when promised.

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1 review
5 of 5 stars Reviewed yesterday NEW

Rachel at the Dolphin concierge went above and beyond to wow my little boy during our stay. The special note and balloons from Buzz Light year were such a great surprise to come back to after an evening at Disney. Thank you Rachael!!!!

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Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

The resort charges $23 per room per night to cover for usual amenities such as water, coffee, wifi, etc. When I checked in, the hotel representative stated water was included. ANYBODY would assume the water is free. Well, to avoid any issues, the $23 daily fee is mandatory (use or don't use these services). IF THAT'S THE CASE, then they... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My Husband and I had decided to go to Disney Orlando for our honeymoon as neither of us had been before. I have to say it was one of the best experiences of my life! We received the most welcoming greetings on check in. The gentleman handed us our room key cards and saw on the system we were on... More 

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WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you for your review. We are excited to be chosen as your destination for such a wonderful occasion! We are pleased our Front Office Cast Member recognized your celebration. It is wonderful that you enjoyed the room as well as our ideal location within the Epcot Resorts Area. We look forward to welcoming you back in the future! Thank... More 

Oslo
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here with a conference combined with some leisure time. Great location if you like to stay close to Disney and easy access to Epcot and other theme parks. Hotel public areas are nice, and you have close access to the Boardwalk which is a nice walk at nights. Being a "Disney" hotel, expect that most prices are on the... More 

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WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you for sharing your review. We hope you had a successful business conference. It is wonderful that you enjoyed our Heavenly Beds while staying with us, as well as our comfortable rooms. We are delighted you took advantage of our proximity to the parks and the complimentary transportation. We hope to welcome you back, whether for business or pleasure.... More 

Apex, North Carolina
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We booked our stay at the Swan through Costco as part of a WDW package. I didn't take the time to read any reviews until after the trip was booked, and I was very nervous, based on the feedback I saw. Our package included a 7-night stay, so I was hopefully it would be okay. We checked in without any... More 

Was this review helpful? Yes 2
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you for your review, Rose. We are pleased you enjoyed our location as well as the complimentary transportation to the Walt Disney World parks and attractions. We are terribly sorry for any inconveniences that may have been caused by the room renovations or our Housekeeping Cast Members. This is certainly not the level of service we aim to provide... More 

Black River Falls, Wisconsin
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This is our second trip to a Disney hotel deluxe resort, our first at the Wilderness Lodge was great in every way, but we stayed at the Swan this time. Various places were under construction, the beach was closed one night for a private party, the outdoor restaurants were closed 3 of our 4 days here. We opted out of... More 

Was this review helpful? Yes
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Thank you for sharing your recent experience. We are terribly sorry for any inconveniences that may have been caused on this visit. The service you describe is not the level we aim to provide to our guests. We would like to address your concerns and learn more about your stay. Please send your stay details along with this review to... More 

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