Like so many others, the bad reviews almost scared me from changing our 8 day trip from the Swan to a Disney-owned hotel. I am so glad we didn't! We stayed at the Swan from 8/10-8/18, and loved it. We have two boys, 9 and 10, and they couldn't have enjoyed it more. We arrived at 12:30, long before check-in...
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Thank you for taking the time to write an extensive review of the Walt Disney World Swan. It is great to read that you had such a nice stay and enjoyed the pools and location so much. I apologize for the issues that you did have and thank you your feedback. We hope that you return again one day soon.