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Westin Orlando Universal Boulevard

#97 of 329 Hotels in Orlando
Certificate of Excellence
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9501 Universal Blvd, Orlando, FL 32819 (Formerly Westin Imagine Orlando)
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Westin Orlando Universal Boulevard
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977 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Nassau, New Providence Island
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed yesterday NEW

We were given a 2 bed 2 bath suite which was a great suite with nice spaces, kitchen. living room, dining room, when we only paid for a hotel room, reason being they sold our room the night before (because we arrived so late) so they went beyond for the remainder of my stay. The night we arrived they put... More 

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Minneapolis
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

The Good: Nice, helpful staff, esp. the restaurant and housekeeping. Convenient location for Universal Studios. The Not So Good: Misleading gimmick on "Corner Suite" it's an interior corner which is actually probably worse than a regular balcony because the bedroom feels claustrophobic and the view is non-existent. Don't pay any premium for these rooms. Come on, marketing people. Also, room... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Beyond happy on every level of customer service, friendly and helpful staff on every level. Very clean and wonderful views! I will stay here again hands down my next Orlando stay choice! Thank you Westin for going over and above and on every level!

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Titusville, Florida
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice hotel with a modern look. Booked through PL bid. Yes there is a resort fee and parking fee that I would rather see rolled into the booking price so I don't feel nickle and dimed. However, I understand why they do it. Nice staff and the rooms were clean. Excellent bed linen and the bathroom was very clean.... More 

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Contributor
16 reviews 16 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a beautiful hotel and the staff is so friendly and attentive. The beds and linens were so comfortable and our room was small but that was fine. The pool looked very nice, but as we were in town for a convention we never actually got to use it! Our room had a mini fridge and microwave, which was... More 

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San Jose, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Facilities - great + big room, clean, very comfortable bed Room service - Mixed, Price high - over salted dinner, evening entrees ~ Ok breakfast entrees, good fruit plates ~ Ok salads Good fitness facilities. Available 24hrs day. Good WiFi coverage throughout facility Looks like nice pool - I did not try Overall OK value. I will use hotel again... More 

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Hiram, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel was perfect for what my husband and I were looking for: to get away from reality for a couple days. The service was remarkable from the front desk to the doormen/valets to the servers at the restaurant/poolside bar. Breakfast was pricey ($21 per person); however, bikes are included in the reasonable resort fee. Each morning we rode bikes... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Hotel has roaches in the rooms and by the ice maker in the hall. The hotel staff did not seem surprised by this and made little apologies for this discomfort. Also we alerted them to flooding in the parking garage. Their reactions to these things was more of we know. We can't do anything. Not what I would expect from... More 

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WestinUniversalBlvd, General Manager at Westin Orlando Universal Boulevard, responded to this review

Your feedback is of great concern to us. Please be assured that our resort has very strict standards and protocols in place, including pest control and guest safety. In the unusual event we are made aware of any concern, we respond immediately and take all appropriate steps to ensure each room is ready for the next guest. Your comments are... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is very nice and well located, we had a car but I understand there are several transportation options to and from nearby attractions. We were there mainly for the Rolling Stones show, but were able to visit Universal and Magic Kingdom, it is very easy to get around. I love to run and they have some perks for... More 

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WestinUniversalBlvd, General Manager at Westin Orlando Universal Boulevard, responded to this review

A weekend in Orlando for the Rolling Stones concert sounds amazing! We are delighted you chose to stay with us at The Westin Orlando Universal Boulevard for your getaway and were able to take advantage of our convenient location. As you mentioned, we offer our guests complimentary shuttle service to a number of area theme parks. We invite you to... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We checked in pretty late at night (around 1130pm) as we got the hotel last minute on Priceline. We checked in with Jennifer and she was a delight! Very personable and she upgraded our room for us as she saw we were in a party of three. She left us with a fantastic impression of the hotel and we would... More 

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WestinUniversalBlvd, General Manager at Westin Orlando Universal Boulevard, responded to this review

No matter what time you check in, you should always be treated to great service. Thank you for letting us know about your stay at The Westin Orlando Universal Boulevard. Our associates, particularly those you have mentioned by name, will be delighted to have created a positive memory for a valued guest. It would be our pleasure to welcome you... More 

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