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BEST WESTERN PLUS Universal Inn

#104 of 332 Hotels in Orlando
Certificate of Excellence
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5618 Vineland Road, Orlando, FL 32819
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1 room 1 guest
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753 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed today NEW

Stayed here for 3 nights....so close to universal walked there nd back np as for the room it's pretty good the sheets smelled a bit potent I think it's the soap they use. My only negative would be the little ants all over the washroom counter and tables I noticed them everyday ...very annoying. Breakfast was terrible...the eggs were watery... More 

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2 reviews
5 of 5 stars Reviewed 2 days ago NEW

After a horrible experience at another the night before. This hotel was exactly what we needed. EXTREMELY clean and very friendly staff. The beds were so comfortable I slept like I was in my own bed. Their free breakfast was amazing. And again most importantly the facility was CLEAN!! I will definitely be staying at this hotel for all of... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

What a great value! Breakfast was always well done, maids always do a great job cleaning, and for the price, we loved it. Keep in mind it is just a best western, nothing to glamorous with some normal wear and tear. Takes about a half hour walk to get into either park and Walgreens is in the parking lot. Loved... More 

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Spring Hill, Florida
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This was the third trip my AAA advisor booked at a Best Western. We loved how close it was to Universal Studios and that it offered shuttle transport both ways. We would definitely use this hotel on our next trip to Universal.

Review collected in partnership with Best Western

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Kawasaki, Japan
1 review
4 of 5 stars Reviewed 1 week ago

Hotel is nice as total quality, but your elevator looks so old. So it move smoothless. To the safety please think renewal the elevator. However I feel it will be small issue. I stayed another Best wester before. To compare these as this Universal Inn, the breakfast quality was much better than anothe hotels.

Review collected in partnership with Best Western

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conyers
1 review
1 of 5 stars Reviewed 1 week ago

Terrible time ever never ever come here to stay. the front desk lady was so mean Karla or Carla the owner Sanjay was never there when needed, ugh the kids were running around the food was bad and services.

Review collected in partnership with Best Western

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Washington DC, District of Columbia
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel for its proximity to Universal Studios. My friend and I stayed for three nights and it was so nice to have breakfast and then walk to Universal which took only 15 minutes and was better than taking a shuttle as traffic always took too long. It was located near Carrabba's, Walgreens, Starbucks and lots of... More 

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Lyndhurst
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had a late check in on August 6, 2015. The room was neat and clean. We were staying two days before we were leaving for a cruise. The morning of August 7, we took the shuttle to Universal for the day. We locked our passports, money and electronics in the room safe. When we returned at 7:00 pm the... More 

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samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review

Dear Guest: Thank you for completing the survey regarding your recent stay. Your business is very important to us and we value your feedback. I am deeply sorry that we failed to provide an explanation on what had actually transpired regarding your in room safe. The Iron had slipped out of the housekeeper's hand while she was trying to retrieve... More 

Lake Worth, Florida
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We've stayed at this location in the past. Great location, fresh breakfast, super value, clean and comfortable. Our one and only choice when we're in the area. On this particular trip we had four rooms for family members. No problems and exceptional service . We were fortunate that it was the same staff all weekend. Karla at the front desk... More 

Review collected in partnership with Best Western

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Warren, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

After a very rocky start to our vacation, the young lady at this Best Western was so courteous and calming: she is the main reason I will be returning here. The rooms were super clean, the beds comfortable and the breakfast bar was one of the best we have had. Please stay at this facility~~ you will not be disappointed!

Review collected in partnership with Best Western

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