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DoubleTree by Hilton Hotel Orlando East - UCF Area

#9 of 335 Hotels in Orlando
Certificate of Excellence
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12125 High Tech Avenue, Orlando, FL 32817
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Excellent UCF Location!
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DoubleTree by Hilton Hotel Orlando East - UCF Area
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339 Reviews from our TripAdvisor Community

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West Palm Beach
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The location is great for UCF. It's close to campus as well as restaurants etc. Very clean & comfortable, great staff, good rates. I didn't get to use any of the amenities, but maybe next time. I'll visit again.

Helpful?
Thank JD_wpb
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear JD_wpb, With 11 previous hotel reviews, we value your opinion and observations very much and appreciate your very favorable remarks regarding our staff, cleanliness and value. Your vow to return is a priceless endorsement and we look forward to welcoming you back to the DoubleTree Orlando East - UCF Area Hotel when your plans include a return trip to... More 

White Lake, Michigan
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Our recent stay at DT for 4 nights was excellent. Our room was very clean, well appointed and very comfortable. The onsite dining and Bar were convenient and the food was very good. All staff that we came in contact with were friendly and professional. The location was very convenient to everything and safe. We will stay here again whenever... More 

Helpful?
Thank Karen929
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Karen929, Thank you for your gracious review and for commending our staff for their friendliness and professionalism. We are pleased that you found your room to be clean and that your dining experience was also good. Your vow to return is a wonderful endorsement and we look forward welcoming you back as our guest. Wayne Stelling General Manager More 

Round Rock, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel front desk staff was very accommodating when the room location was not acceptable due to noise emitting from a mechanical room immediately outside our room. Our dissatisfaction was with housekeeping service, our room was never touched one of the days at the hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Graciela H
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Graciela H, We welcome positive feedback and we especially appreciate constructive criticism from our guests to allow us to find the path for continuous improvement. We will make the necessary adjustments with our housekeeping team and determine the root cause of the breakdown that led to your dissatisfaction with servicing your guest room. I know that our front desk... More 

1 review
4 of 5 stars Reviewed 1 week ago

If you don't mind them giving another couple your room after you are in there and having people walk in on you while you are undressed...then the phone ringing off the hook and them grilling you on whether you changed rooms and not being granted simple conveniences like a later checkout upon request..other wise, You will enjoy the room. It... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank heather m
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear heather m, We apologize for the rocky start to your stay and have reviewed where the breakdown in communication and service occurred and should have done more to "Make It Right". Thank you for pointing our the many positives especially your gracious commendation of our staff for their excellence and friendliness. We hope that you will return and will... More 

Birmingham, United States
1 review
5 of 5 stars Reviewed 1 week ago

Excellent Service and accomodations and price, I was traveling for business. This locations was convenient to many things and the service was excellent. You can't go wrong staying here. It is very convenient to restaurants and things to do. I would definitely stay here again.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Marion G
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Marion G, Thank you for your review and for choosing to stay at the DoubleTree Orlando East - UCF Area Hotel during your recent business trip. We are pleased that our location was convenient and that you rated our service as being excellent. Your vow to return is an endorsement that we value very much and look forward to... More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here due to the proximity to UCF and due to decent reviews. I normally stay at Hilton brand hotels and always leave happy.. this was the same for this double day but if I was coming with my family a few things that I was not aware of at time of booking may have been some issues. I... More 

Helpful?
Thank Scottcoda
New York, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Staff was exceptional, room was spotless. The bar and restaurant were great. Hotel was close enough to all parks, Universal and Magic Kingdom. Only 25 minutes from the Orlando International Airport. Great stay.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Regina B
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Regina B, Thank you for rating our staff as being exceptional! The service we provide our guests is our single greatest asset and we are delighted that you shared your thoughts and impression of our staff. Obviously, cleanliness is also a key factor and our housekeeping team will be thrilled that you commented on the cleanliness of your guest... More 

Loveland, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff here went out of their way to make sure that guests were happy. An example...I had used the online check-in option and chose a room that I thought would provide the view and peace and quiet I was seeking. Upon arrival, I was put in a different room on the opposite side of the hall and after commenting... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Linda P
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Linda P, Thank you for your review and for taking the time to share your experience with our staff and service. We are so glad that we were able to accommodate your preference for a pool view guest room. Our restaurant staff and chefs will enjoy hearing that you enjoyed your breakfast and dinner experience. We appreciate your recommendation... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel for two nights. It was near the college, so I worried that it would be noisy. It was not. It was quiet and clean. The staff were very polite and attentive. The beds are what made me chose this hotel. They have special beds (called Sweet Dreams beds) for comfort. I have back and neck... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Tabatha S
Wayne S, General Manager at DoubleTree by Hilton Hotel Orlando East - UCF Area, responded to this review

Dear Tabitha S, I agree with you that you that there is no substitute for a good night's sleep. We are pleased that you found our hotel to be quiet and our Serta Sweet Dreams beds gave you the rest you were expecting. Thank you for your review and for recognizing our staff for their politeness and attentiveness. Wayne Stelling... More 

Paso Robles, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Staff was excellent, accommodations top notch. Breakfast was great homemade muffins, fresh buffet items, made to order egg dishes. The wait staff for breakfast and dinner were great, always smiling and very attentive.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patrick C
Questions? Get answers from hotel staff and past guests. Ask a question

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