We are Westgate Leisure Resort owners and planning our first trip there for Oct. 09. I read the reviews and was dismayed because of the ones from early in 2009. We arrived after 6p.m. on 10/17. The young woman in reception was extremely gracious and efficient. We were in Bldg G, unit 1712. We were pleasantly surprised upon opening the... more

We exchanged our week in AZ for a week here. The proximity to Sea World, Universal and Disney was excellent. Our unit was extremely clean, everything worked-we really enjoyed the stay. The pool/jacuzzi that we used was extremely well maintained. This is not a new development (est. 1980s), but lots of renovating of units going on - should be in... more

We have stayed here many times with mixed results. But this last time was by far the best. The cleanest and the best kept since we have been staying here. The grounds where well kept and the room was immaculate. I made sure to tell every staff member I came across how impressed I was with the vast improvement over... more

We stayed for a week in a two bedroom villa. The villa was very comfortable and very clean. Kitchen was bright and seemed to be new....very well equipped. Everything we needed was there. The beds were a little hard, but were ok. We slept well. One bedroom had a queen, the other had two twins. Two full baths, washer and... more

Stayed there because I got a great rate due to not booking very far in advance, so I can't complain about the price I paid. The staff was friendly but a little disorganized. At check-in they sent part of my party to their room but it was already occupied by another guest. Lots of confusion especially when the guests in... more

When I got this resort as a bid from Hotwire I worried that it would be a horrible dump based on the reviews that I read here. The check-in took a bit longer than usual but my requests were honored (I have a disability so I needed ground floor & close to a parking spot) and we were granted a... more

I had read the reviews on this site after our vacation was booked. We had stayed at other Westgate resorts and thought it would be fine. After reading the other reviews; I even contacted them; expressed my concerns and they assured me that the place had been redone. The room (building G room 1723) had a musty smell when we... more

I got this place via the AFVC for a great rate. Well when I got there it was 10 at night on a weekend. I had my AFVC letter with me that I am suppose to hand to them. I handed to this lady, whom may I add was very rude! She said she could not find my reservation anywhere,... more

The staffs don't clean the room properly. The service is really bad. I called the reception to ask for an extra quilt, and he said that the housekeeper is no longer there and that they won't bring it the next day. The staff are really rude too. They would hung up on you. This is the worst hotel I have... more