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JW Marriott Orlando Grande Lakes

4.0 of 5 4040 Central Florida Parkway, Orlando, FL 32837
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JW Marriott Orlando Grande Lakes
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JW Marriott Orlando Grande Lakes
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1,780 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Top Contributor
68 reviews 68 reviews
35 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here during a convention hosted at the convention center. The hotel is in great condition and the staff was very pleasant. The French breakfast cafe was very good with ala carte and a buffet. The room itself was nice and bed very comfortable. The only thing was that there was mineral build up on the shower head. The... More

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Houston, Texas, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

You will get better service at the local $69.99 per night hotel down the street. Arrived after a 8 hour travel experience with a 2 and 4 year old. Had booked the double room family package, but when we arrived, guess what, no rooms at 2:30 pm. We had to wait in the lobby area for 2 hours while the... More

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TBJW4040, Front Office Manager at JW Marriott Orlando Grande Lakes, responded to this review

Thank you for taking the time to share your review of your experience at the JW Marriott Orlando Grande Lakes. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. Please accept our deepest apologies. Our goal is to address your concerns to ensure an exceptional experience for future... More

Cincinnati, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed in this hotel for the second time with my 2 children this summer. My kids absolutely love the pool and our second visit was even better than the first! The check in went wonderful. Alicia checked us in and my kids mentioned They wanted to be at the very top of the hotel. She upgraded us to the... More

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Florida
Top Contributor
174 reviews 174 reviews
70 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall, this is a very nice hotel convention hotel. The rooms are clean and well maintained. The needing facilities were very good. Convention food was way above average. Service at the convention was excellent. There ware a few minor disappointments that were of concern. When I had lunch at the pool bar, the landscaping staff was fertilizing their vegetable of... More

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Jennifer B, Administrative Assistant at JW Marriott Orlando Grande Lakes, responded to this review

Thank you for taking the time to share your feedback regarding your hotel experience. Please accept our apologies for any inconveniences caused. We take all feedback very seriously, as it is only through the lens of our customer are we able to critique and further improve the overall operation of the resort. Your concerns have been shared with the appropriate... More

Franklin, Tennessee, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed at this property for a conference. The service was excellent. Every employee from the grounds keepers to the concierge were there to help. The golf course staff was super and the course in great shape. Like other resort hotels, food and drink are super expensive.

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Florida
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Service is excellent everywhere and the grounds are immaculately maintained. Rooms are nice and the bathrooms are okay as well; however, we did find the rooms to have a slight musty smell as others have mentioned. After a few minutes and opening the balcony door, the smell went away. The toiletries are very mediocre and could certainly be upgraded. We... More

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Ireland
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed in this hotel for a business convention so had little time to enjoy the amenities and therefore, I cannot comment on them. However, I was very disappointed with the service from the check in staff - I had called from the airport to say our flight was delayed and had to wait 7 minutes (at international rates!) to speak... More

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Erica L, Front Desk Supervisor at JW Marriott Orlando Grande Lakes, responded to this review

Thank you for sharing your review. It is our mission make our guests’ experience flawless from arrival to departure, however in your case it appears we failed to meet your expectations--as well as our own--and for that we are truly sorry. The JW Marriott Orlando takes all feedback very seriously, and would like to assure you that your comments haven... More

London, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for a week on a conference, and overall was happy with the experience. Service is great, the hotel has all he facilities you could need if here on business or pleasure. Good selection of healthy, non-fast-food, although slightly expensive for what it was ($27 for the breakfast buffet and $17 for a salad). The other annoyance although my... More

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Chapel Hill, North Carolina
Contributor
17 reviews 17 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This JW is the typical non-Disney Orlando, convention hotel. What makes it above others is the friendliness of the staff, the above average workout facility shared with the Ritz Carlton, and you can be the only company holding a convention at the hotel. The walk to the fitness/spa facility is longer than some, but it adds to your fit bit... More

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Shawnee Mission, Kansas
Top Contributor
94 reviews 94 reviews
27 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

I'm a Gold Marriott Member so I'm used to Marriott hotels caring and giving me a little bit special treatment. So not the case here. I asked about an upgrade and was brusquely told that they don't do that. I asked if there was a concierge lounge, very rudely told that they are a resort property so they don't have... More

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Erica L, Front Desk Supervisor at JW Marriott Orlando Grande Lakes, responded to this review

Thank you for your feedback. It is our goal is to always ensure our guests are satisfied with their service experience. We always strive to make our guests’ experience one to remember, however, in your case it appears we failed to meet your expectations, and for that we are truly sorry. We hope that you allow us the opportunity to... More

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Hotel Summarization (Beta)

What travelers say

  • Lazy river(147)
  • Very nice(49)
  • Pool area(38)
  • Golf course(22)
  • Breakfast buffet(20)
  • Room service(13)
  • Self parking(9)
  • Front desk staff(6)
  • Beautiful hotel(5)
  • Theme park(5)

Additional Information about JW Marriott Orlando Grande Lakes

Address: 4040 Central Florida Parkway, Orlando, FL 32837
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Orlando Grande Lakes 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Jw Marriott Orlando Grande Lakes Hotel Orlando
Marriott Orlando Grande Lakes
Orlando Marriott

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