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JW Marriott Orlando Grande Lakes

#36 of 329 Hotels in Orlando
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4040 Central Florida Parkway, Orlando, FL 32837
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JW Marriott Orlando Grande Lakes
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2,171 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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3 of 5 stars Reviewed 2 days ago NEW

The hotel was nice, beds were comfortable, the rooms were clean, staff was pleasant and we enjoyed the pool. We paid extra for our rooms to include parking and breakfast. We checked out of the 6 rooms we booked and things were good. Our American Express bill came in and we were charged nearly 600.00 more than our receipts indicated.... More 

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Amelia P, Administrative Assistant at JW Marriott Orlando Grande Lakes, responded to this review

Thank you for taking the time to post your feedback on TripAdvisor. I am saddened to hear that there was a billing issue that put a damper on your stay with us. Marriott Business Services is able to assist with resolving any billing issues. Please feel free to contact the hotel and we would be happy to put you in... More 

Brookline, Massachusetts
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Went here on a business conference trip with my wife. Property is very nice, as is the hotel. Amenities are also nice and is connected to the ritz Carlton. Large room , friendly staff and very accommodating for large groups. Pool was great with lunch/drink service to your lounge chair/cabana.

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Illinois
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Had two great stays at JW in last 3 years. We had a wonderful time. Service is amazing and the staff super helpful and professional. The food is outstanding. The property is well maintained and clean. Plenty of activities for everyone. The lazy river is the best. Drinks by the pool are fresh and delicious.

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San Francisco, California
2 of 5 stars Reviewed 5 days ago NEW

2 stars. That’s it. During the entire length of our stay there, the guest service was unprofessional and clearly unsuitable for a brand of their caliber. We are Gold members of the Marriott and were at this resort for a vacation for 6 days. At check-in the lady at the front desk, Angelika, had an attitude of trying to get... More 

Was this review helpful? Yes 3
Amelia P, Administrative Assistant at JW Marriott Orlando Grande Lakes, responded to this review

Thank you for your feedback. We take all feedback very seriously, as it is only through the lens of our customer are we able to critique and further improve the overall operation of the resort. Please know your comments have been shared and addressed with the hotel’s leadership team. I deeply regret the experience you endured during your recent stay... More 

San Francisco, California
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I am a Gold Member of the Marriott and have visited various JWs before. This JW is definitely beautiful and big with Ritz's golf course next to it. Pros: The deluxe room with a balcony facing pool is nice but small. The resort is good if you are getting kids along, the lazy river pool is awesome and fun. They... More 

Was this review helpful? Yes 1
Amelia P, Administrative Assistant at JW Marriott Orlando Grande Lakes, responded to this review

Thank you for taking the time to post your feedback. I deeply regret the experience you endured during your recent stay, please accept my utmost apology. Please know your comments are valued and have been shared and addressed with the Front Desk Leadership Team. We truly value your loyalty to our brand, and sincerely hope you allow us the opportunity... More 

Chattanooga, Tennessee, United States
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel is amazing. Very clean and one of the best pool/lazy river areas of any hotel I've been to. Rooms are spacious and clean. Every detail is attended to. Definitely recommend. Only negatives are cost of food options and parking costs

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Highwood, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

First, for the sake of full disclosure, my reason for staying it this hotel was to perform work at the hotel. The Engineering Services Department at this hotel was my client. That said, none of the hotel staff were aware of this, as I reserved and paid for the room just as any other guest would. As far as they... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago NEW

I am a frequent guest for this hotel and it has never disappointed me. The suite we stayed in was very nice and the front desk staff was very polite and helpful. I love coming here and have labeled the JW my home away from home.The new restaurant was great and the concierge was very helpful with our reservations.

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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel offers first class service and is adjoined by the Ritz Carlton. AND they are comparable properties. The restaurants are superb. The FREE lazy river is great for families. The conference center is excellent! Hotel staff are good with many being excellent! If you are a frequent Marriott hotel 'stayer' make sure to use the mobile check-in line to... More 

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Central Florida
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been staying here annually since 2011. I usually stay on business, but bring my family with me as it is a short drive for us. The hotel is beautiful. The service is excellent. The on site restaurants are fantastic. I think this is one of the nicest resorts in Orlando. Of course being connected to the Ritz Carlton... More 

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Hotel Review Summarization

What travelers say

  • Lazy river(116)
  • Very nice(40)
  • Pool area(27)
  • Breakfast buffet(17)
  • Golf course(15)
  • Room service(9)
  • Self parking(6)
  • Front desk staff(3)
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1,157 photos of this hotel

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Pool/beach area (130)
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Dining (23)
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Other (159)

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Amenities (91)
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Children's Pool (3)
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Executive Suite (15)
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Guest Room (71)
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Guest Room Lake View (11)
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Guest Room with Two Double Beds (7)
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Pool (30)
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The Hotel (57)

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Pool/beach area (7)
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Room/suite (24)
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Other (17)
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