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Westgate Lakes Resort & Spa

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10000 Turkey Lake Road, Orlando, FL 32819
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Westgate Lakes Resort & Spa
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Westgate Lakes Resort & Spa
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3,976 Reviews from our TripAdvisor Community

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Traveler rating
    1,375
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Westgate Lakes Resort & Spa
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2 helpful votes
1 of 5 stars Reviewed 1 week ago

First of all it does not matter if your an owner or not you are treated the same way. They mislead you by asking you to put down $20 for a complimentary breakfast or lunch which is disgusting!! Its a sales pitch people and when you tell them you do not want to purchase anything they get other people that... More 

Was this review helpful? Yes 5
co.durham england
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for two weeks in a 3 bed apartment arrived late at night but check in was quick and sorted in minutes the apartment was great everything you could need washer dryer cooker fridge dishwasher the rooms are big and all have en-suite with big jacuzzi baths and showers all rooms have TVs with cable lounge area great with... More 

Was this review helpful? Yes 1
Rio Rancho, New Mexico
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

The place is huge, no, gigantic. A city within a city, with all the disadvantages of urban environment (confusing plan, difficulties with parking, crowds) and no redeeming qualities. My room was okay, nothing special really. The gym was okay, but crowded with people who really should not have been there. Wi-fi was slow. Perhaps the place makes sense if you... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your review. It is true that Westgate Lakes Resort and Spa is a bigger property; to us is extremely important to offer our guests anything they need within our property from restaurants, to a convenience store and great amenities, we want to make everyone feel at home. We regret you had issues with parking however; our property... More 

st. louis
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The resort was large. All the pools were basically the same. You had to pay for internet and were only allowed one device at a time unless you paid for additional devices. The internet was extremely slow though and having to pay for such a bad internet service left me with a bad taste in my mouth. The staff seemed... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate your comments. As a family friendly resort our property offers from studio units all the way to four bedrooms. We want to ensure everyone on our property is having a wonderful time and is unfortunate to hear your stay did not meet your expectations. This property does offer 7 outdoor heated pools for our guest’s convenience. Although there... More 

Harrow, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to Westgate last year as first time owners. We purchased the year before and spent a whole year worrying about whether we had been scammed! However from the moment we arrived, the service was first class. Everything we were told to expect was correct and then some! We had the most fantastic time in Orlando and didn't want to... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your experience with us. Westgate Lakes Resort and Spa works really hard to exceed our owners and guests expectations. We are thrilled to hear that you found our service to be first class. We thank you for being part of our Westgate Resorts family and we look forward to your next visit. Allie More 

Winston Salem, North Carolina
Level Contributor
197 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

Great service when call made to front desk. This place is very kid friendly. I must say I am a Marriott faithful and the only reason I stayed here is because my father in law had a week that he was about to lose.. but for what its worth it was nice. Except for the sales presentation. I'm use to... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your feedback. We are happy to hear you experience great service during your visit as our staff strives to be helpful and attentive. It is also great to know you found the resort and your villa to be nice. It is definitely not our intention to make you feel pressured in any way from anyone on our... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Our family found this resort underwhelming, mediocre at best. We stayed in a 1 bedroom, 1 bathroom "suite." The fixtures were in significant need of updates. It was really nothing better than a standard room at a hotel with a fridge and microwave. Our room (1146B) had a particularly unfortunate feature: a shared corridor with another room. A single outside... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stopped at a welcome center that stated they had a large alligator. Not true then we were convinced to extend our stay in Florida and attend a 90 min. Presentation that lasted 2 hours. We did get discounted tickets to Universal but this was only for one part of park had we purchased online 2 parks were for the... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Building 900 room 956A. Their service made our vacation excellent which made our vacation very enjoyable and an ease. Invited family members for the first time who were very impressed with the service and attitudes of the employes. The rooms were clean and when we called upon to provide items need, there was not delay. The TV had a timer... More 

Was this review helpful? Yes 3
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Being hassled right after check-in for a timeshare presentation was horrible and left a funny feeling in us the entire stay. The room we stayed in had a small shared hallway with the room next door. The arrival of our new neighbors was nothing short of a startling event. Their kids tried to open our door repeatably and yelled into... More 

Was this review helpful? Yes 1
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