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Westgate Lakes Resort & Spa

3.5 of 5 10000 Turkey Lake Road, Orlando, FL 32819
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Westgate Lakes Resort & Spa
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Westgate Lakes Resort & Spa
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3,034 reviews from our community

Traveler rating
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1,524
566
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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durham
2 reviews
3 of 5 stars Reviewed yesterday NEW

This place is good but even though we were given a price quote by an online booking service that was supposed to include taxes and fees we were told we had to pay 15 extra bucks. Apparently, there still isn't always a way to avoid this kind of shady hotel practice.

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london england
1 review
4 of 5 stars Reviewed yesterday NEW

just arrived back from this hotel was nearly put off by the reviews i read before i went.arrived in the evening where checking in only took 5 minutes which we were grateful for after a long day travelling with kids,then over came the time share selling crew to which i just said 'please let me stop you before you start... More

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Naples, Florida
Contributor
17 reviews 17 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Westgate would have received 5 stars had they had pleasant staff. The room was very clean and spacious. There was plenty to participate in on the premises. There were nice pools to relax by however pool bar staff was impolite and when requesting menu items nothing on the menu was available to purchase they told me I had to purchase... More

Was this review helpful? Yes 1
Las Vegas, Nevada
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Worst hotel experience in a very long time. The customer service is appalling. No attention paid to being polite, friendly or knowledgeable by the VIP Service staff. Drivers were nice. Construction going on and access was terrible. Only a value place to stay if you have a car b/c you have to drive to get around the property. Laundry was... More

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Johnston, Rhode Island
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I have been an owner at Westgate Lakes Resort and Spa since 2007. Last year I was unable to go there. This year when I booked our vacation I had concern due to some of the reviews I read. When I got there, there was construction going on. I must say the staff accommodated us in every way. Parking was... More

Was this review helpful? Yes 2
New York
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 2 days ago NEW

The rooms were 80's decor, worn, stained and the housekeepers only came once to swap towels (not even sheets) in the 8 days we stayed. The service was atrocious. The staff was not helpful or knowledgeable. Every interaction with a staff member felt like we were dealing with greasy, used car dealerships salesmen. The Staff was NOT accommodating. We were... More

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Gainesville, Florida, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

We booked a one bedroom deluxe, but upon check in we were upgraded to a 2 bedroom villa. We were wowed at how beautiful the rooms were. It was spacious, clean, and the kitchen was fully equipted for cooking. The staff was very professional, friendly and always willing to assist. We loved the fact we could do just about everything... More

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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I just love Westgate lakes resorts! Everything was clean and the rooms were big. The resort was honestly 6 to 7 mins away from the parks.I cant wait to come back! I dont have not one complaint! We are hoping to buy a timeshare here!! Simply loved it.

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Miami, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

This resort is everything you'd hope for when travelling with a large group. Beautiful rooms, beautiful property, and wonderful staff. The pool area and hot tub were absolutely stunning as well. Definitely staying here again!

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WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your kind words. Nothing makes us happier than to hear we’ve exceeded your expectations. We’re so happy to hear you enjoyed everything from our rooms to our resorts amenities. We look forward to seeing you again soon! Sincerely, Idalise More

Spanish Fort, Alabama
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

After reading some of the other reviews I was hesitant to stay, but since my stay was already booked thrun Universal did it anyway. There is only one negative thing we found during our stay and that was the bar hours at the pools were too short. Other than that excellent stay, excellent value

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your feedback. We so thrilled you choose to stay with us and had an excellent stay. We always take our guest’s suggestions into consideration as we’re always looking for ways to improve. We hope you come back and visit us again soon! Sincerely, Idalise More

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Hotel Summarization (Beta)

What travelers say

  • Time share(61)
  • Very nice(40)
  • Theme park(25)
  • Smokehouse grill(16)
  • Sales pitch(13)
  • Next morning(13)
  • Golf cart(12)
  • Free breakfast(11)
  • Parking lot(10)
  • CUSTOMER SERVICE(8)

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Lakes Resort & Spa 3.5*
Number of rooms: 2000
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando

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