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Westgate Lakes Resort & Spa

3.5 of 5 10000 Turkey Lake Road, Orlando, FL 32819
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#170 of 326 Hotels in Orlando
2,969 Reviews 3.5 of 5 stars
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Westgate Lakes Resort & Spa
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Westgate Lakes Resort & Spa
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2,969 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Greensboro, North Carolina
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

We arrived at Westgate on Friday for my husband's brother's wedding. At check-in, Nyteli said she could upgrade us to the high rise towers for no additional charge. Our room was just as nice as she promised! Very nice and very clean! Thanks for the great customer service Nyteli!

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate and value your comments. We are beyond thrilled to know that you chose to stay with us for a wedding celebration in Orlando. It is very satisfying to hear that our staff went above and beyond to assist you with your requests. We hope you will visit us again and please recommend us to your family and friends!... More

Palo Alto, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Tia at the front desk made our stay "over the top great". She is kind and competent, personable and goes out of her way to ensure our comfort. We enjoyed the entire experience. The rooms were large and clean -- the staff at the Customer Service desk also went out of their way to accommodate our needs and we thank... More

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed 5 days ago NEW via mobile

After initially being in a room with an odor, we changed to another and were very satisfied. The TVs should all be updated - the wifi signal is very poor and should be updated. Housekeeping service could be improved.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate your responses concerning your stay with us at the Westgate Lakes Resort and Spa. We are glad to hear that our staff was able to assist you with your odor concerns; that shows us that they are following the customer service standards that we wish to provide to everyone. We have already been through updating processes but it... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

listen, I first stayed at this place in 2005 and thought it was the greatest place ever. the layout perfect with all the great amenities, the price is always fine for us or the family. we've stayed every year since, but last year I just noticed some of the rooms are a little dated. other than that its perfect, highly... More

Was this review helpful? Yes 2
Fort Lauderdale, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

At first look, I was amazed with all the staff and how beautiful the resort looked. The representative who checked us in was very pleasant and helpful. We were then walked over to another customer service representative who informed us that since we were staying 2 nights it included (1) free breakfast or brunch of our choice. The woman gave... More

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We are truly sorry for any issues you experienced during your stay. If you would like, please contact our Corporate Office at 1-800-218-3623 to speak with our Customer Care Team to discuss this matter further. Although your stay was not 100% perfect, we hope you will stay with us again. Sincerely, Anja More

Akron, Ohio
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

My fiance and I stayed here last October to celebrate our engagement. As a gift, his mother booked for us as she is an owner. We were put in an outdated room that looked nothing like the pictures. We ended up moving 3 times, and only because we finally gave up. We ended up with a room way in the... More

Was this review helpful? Yes 6
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking the time to write a review following your recent stay at the Westgate Lakes Resort and Spa. We were very sorry to read we were not able to exceed your expectations. Your observations have been noted and we will make the necessary adjustments to improve guest satisfaction. We appreciate your feedback and hope you will give... More

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I have been owners with Westgate for many years, I can tell you that we are looking to sell. We just stayed here (and have several times before), The past two times we had to move three times because our celing was leaking lots of water!!!! We decided to try again because we liked the location. First,... More

Was this review helpful? Yes 6
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking the time to share the details of your stay here on TripAdvisor. We were sorry to read that you had an issue with a leak in the ceiling but were happy to see that the front desk was able to get you moved to a more suitable unit. While we are unsure why there was difficulty... More

Delray Beach, Florida
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Westgate is a great place to stay if you have children. We enjoy being able to have full size amenities to be able to cook a small meal or wash a load of clothing. Activities at the pools kept the children going no need to visit a park. We always have a great stay and will continue to visit WestGate... More

Was this review helpful? Yes 2
New York City, New York
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I literally just checked into my room and noticed an infestation of tiny, dark bugs crawling around the kitchenette. I am waiting for someone to inspect my room. As a resident of NYC, the risk of ruining one's vacation with bugs (hopefully they're not bedbugs) is not worth any price.

Was this review helpful? Yes 7
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Bugs are a very serious issue in our trade today. This is not a topic to be taken casually and one that is acted on straightaway. Although we have our resort inspected frequently for bugs, we also follow up immediately on any guest concern. We appreciate and are grateful for the concern and mindfulness of our guests which enables us... More

Edgewater, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from our 5th visit in less than two years. Every time we go, we hate to come home. It is such an enjoyable place to stay! Prior to staying here, we rarely stayed anywhere twice, and never more than twice anywhere. On this visit, we had a renovated studio facing the water. It was in Building #1300,... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Time share(62)
  • Very nice(41)
  • Theme park(25)
  • Smokehouse grill(16)
  • Sales pitch(13)
  • Next morning(13)
  • Golf cart(12)
  • Free breakfast(11)
  • Parking lot(10)
  • CUSTOMER SERVICE(8)

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westgate Lakes Resort & Spa 3.5*
Number of rooms: 2000
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando

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