we were asked to take a tour. while we were staying at a near by resort we signed up to see what they had to offer.we arrived at west gate resorts the next morning. we met up with a salesperson. then we got into a golf cart and drove us over to the new resort area while driving over the... more

I don't understand why all the negative reviews. Location is terrific, unit was huge, very clean, loved the screened in porch where we ate breakfast everyday. Everyone was very helpful. First time we have ever been escorted to our unit, very helpful since it is such a big resort. "Will" showed us around the unit and then next day followed... more

We used to own a timeshare at Westgate Lakes, biggest mistake we ever made!! They tout it as a 5 star resort, when in fact its ony about 2.5 stars!! We were lied to about everything in this resort. The room they show you on the tour, is very different to the room you get. When we stayed here, the... more

After booking our reservations on a bid-website, I quickly looked up the hotel and was scared after reading the negative reviews. Since I had paid for the price up front with no refunds, we were stuck. We had low expectations, but were blown away at this place. We could not understand why there were ANY negative reviews. Our studio was... more

The resort is nice but do not purchase from these people. They have an "F" rating with the better business bureau due to bad business practices. We, unfortunately, purchased a timeshare for this resort and have had nothing but problems. From trying to reserve our "slot" to misrepresentation of the facilities.Book it because it is a nice place to stay... more

The reviews I read gave me some reserve but my stay was fantastic! I was not involved in timeshare so no one bothered us about that. Our 3 bedroom villa was great. It had everything you need already there. The views of the lake were the topping. The space in the villa was more than we could ask for, comfortable... more

The complex is huge, so when you check in make sure to repark the car closer to the room. The rooms were clean, they view of the lake is awesome. The pools are a little small, but there are a few pools on the property, so we'd try to find one that was the least busy. The kids club was... more

We just got back from Westgate Lakes. I had a vacation traveler package I purchased at a high pressure sales meeting in Gatlingburg 2 years ago. That was horrible. I felt like the price I paid was fair so they were not doing me any favors. My package for a 3 bedroom condo for the week was 1600.00 Due to... more

This was our second stay at the resort. Great place with lots to do. Anything you need they are there for you. Will stay again on our next trip to Florida. more