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Westgate Lakes Resort & Spa

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10000 Turkey Lake Road, Orlando, FL 32819
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15% off room rate
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Westgate Lakes Resort & Spa
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4,474 Reviews from our TripAdvisor Community

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Lansing, Michigan
Level Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

I was invited to go and watch one of the presentations, but I had to pay $40 to show commitment, they said they would give the money back. So I paid and went to the meeting. Once there, for some reason they said I could not watch the meeting so, I said give me back my 40 dollars. And the... More 

Helpful?
Thank Aldmar F
cedar mi
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

we swapped through interval for a studio here - we were not used to such huge resorts but it went pretty smooth. They accept pets and so many resorts do not so we chose this one. if not for the construction going on it would've been an easy drive to our building but with the main road blocked off you... More 

Helpful?
Thank maryloud
Cordele
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

Me and my husband went to Westgate on Saturday and we stayed 3 days total. Those was the most horrible 3days the long 90 minute tour they take you on ended up being 2 hours long and they do that to waste your time to get u to buy timeshare which we refused to buy then the house keeping only... More 

Helpful?
1 Thank Antigone T
Mokena, Illinois
Level Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Good central location to all theme parks. Check-in was very time less than 5 minutes. Nice large balconies. Room needed some serious updating. They are working on updating several bldgs. Shower had mold in it. Floor in l/r & dining room was filthy.

Helpful?
1 Thank George J
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your thoughts with us. It is with great pleasure to hear that you enjoyed our convenient location to area attractions, speedy check-in service, and large balconies. We are in the process of renovations to enlighten the vacation experience and it is our hope that you return in the future to experience the changes. Best regards, Sammy More 

Sewell, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

The week before we went I read the reviews on this places and got scared. I don't understand why?! All I can think is that I saw construction workers at a building so maybe there are united being rehabbed and we got lucky? The place was more than accommodating for our party of 9. We had a 3 bedroom villa...I... More 

Helpful?
1 Thank Julie G
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your experience with us. We are delighted to hear that you had the pleasure of enjoying our clean comfy three bedroom accommodations. It’s also nice to know that you found pleasure in our friendly staff and thought they were accommodating. Memorable stays is what we do best; we hope to see you again the... More 

Miami, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We arrived around 10pm on a Wednesday and were given a room quickly. We arrived at our room and it smelled humid. We waited half an hour for the air to kick in and nothing happened, Called the front desk, someone came half an hour later and did something to it, said to wait 15 minutes, 30 minutes later it... More 

Helpful?
Thank Kassandra F
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate you taking the time to review Westgate Lakes Resort & Spa. It’s unfortunate to read that you encountered some issues upon arrival. We are glad that our staff was able to rectify the situation leaving you happy with the outcome. Nothing pleases us more than to know that you enjoyed you spacious clean accommodations, Joe’s Market Place variety... More 

Birmingham, United Kingdom
Level Contributor
18 reviews
5 of 5 stars Reviewed 5 days ago NEW

From our arrival to our departure we had the best time here. The staff was so helpful and always there offering top class service. The food was great both at the pool bars and at the Smokehouse Grill. We were travelling with 3 kids, mum and dad, and sister in law. They loved it. The whole atmosphere of the place... More 

Helpful?
Thank Kam P
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate and value your comments regarding Westgate Lakes Resort & Spa. It pleases us to know that from the time you arrived till the time you departed, you had an enjoyable experience. We are honored to hear that you thought our staff offered top class service, found pleasure in our amenities, and enjoyed the food at the pool bars... More 

Rochester, New York
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

We spent two nights in the building 1900. First of all, if you stay in a building that is far away from the main areas, you need to take a ride in one of their golf carts. Second, our room was dirty. The shower was filthy. They sell it as a 4 star hotel, but the rooms in some roadside... More 

Helpful?
4 Thank Limao
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your honest feedback. We deeply regret to hear of the challenges you encountered. What you have expressed certainly falls far below the standards we wish to provide to our guests. Please do not hesitate to contact a member of management while in house to express your concerns of cleanliness and bugs. This allows our staff the... More 

Travelers are raving about these Orlando hotels

East Greenwich, Rhode Island
Level Contributor
104 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

First of all, I will say that I am not a huge fan of Orlando, but I had the opportunity to escape the winter at a great price, so that is why I chose this resort. I was booked into a one-bedroom deluxe room and it was absolutely spectacular! Very spacious, clean, and very well appointed with nice Kenmore appliances.... More 

Helpful?
Thank travelbug02818
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your kind words! It is with great pleasure to read that you enjoyed our clean spacious and well-appointed one bedroom deluxe and thought it was spectacular. We are also pleased to hear that you had the honor of having services done at our Serenity Spa and really enjoyed it. Nothing pleases us more than to hear when... More 

Florida
Level Contributor
160 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 stars Reviewed 1 week ago

Upon recommendation of friends that live in Orlando we booked this hotel for a three night stay in late December and were looking forward to having a delightful experience as indicated on their website, but when we arrived we were met with an alternate reality from the "Bizzaro World"! We traveled by car to Orlando and were stuck on the... More 

Helpful?
4 Thank Phoenix33
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