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Westgate Palace Resort

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6145 Carrier Drive, Orlando, FL 32819
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Westgate Palace Resort
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Westgate Palace Resort
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952 reviews from our community

Traveler rating
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635
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle, United Kingdom
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

after a very bad start of double booking our first night, they did everything to make sure we got our room we booked for the remaining 9 nights and refunded our first night for the inconvenience. They made arrangements for us to stay in a sister hotel but that was terrible so was so pleased when we finally checked into... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Terrible expienrence...we were set up to go on the tour for ownership the day of check in. The next morning brought my family down to go on tour...we were denied because we didnt live together. Thats fine but we were never asked prior to the tour...we were treated like crap and made us eat outside like we wernt good enough.... More 

Was this review helpful? Yes 1
Cherry Hill, New Jersey
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Prior to booking this family vacation I read the reviews from other guests and I have to admit had some initial reservations . . . Once I got to the resort I was pleasantly surprised. The accomadations were great for a small family (The unit is smaller than other westgate -2 bedroom condos). We had everything we needed including a... More 

Was this review helpful? Yes 2
Roscoe, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Called two weeks in advance for a sunset facing unit. The place was not that busy and we were put into a sunrise facing unit. Needed ice at check-in as there was none in the room - called the concierge service. Unit was not what we have become accustomed to through Interval International. At check-in we were told we would... More 

Was this review helpful? Yes 1
Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My family and I really enjoyed our stay at the Palace. It was close to all the theme parks. We enjoying the pool area, bar area, and game room. Very friendly staff. We Will stay here again. We really enjoyed the view of the city from our room. Enjoyed having a washer and dryer in the unit.

Was this review helpful? Yes 3
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Check-in was easy. The rooms were very small but neat and clean. The pool area was great. We ordered Pizza and wings from the Deli. All were great. The Deli guy was funny and very nice. Every employee we met seemed to be friendly. One morning we had to call the front desk because water was leaking from the floor... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We appreciate your responses concerning your stay with us at the Westgate Palace. It is wonderful to know that you came to visit us and explored the best we have to offer in the hospitality industry. We are glad to hear about your positive experience with our staff, complete units and location. We are pleased to know you enjoyed yourself... More 

Houston, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Accommodates 6 people comfortably. Very good service and staff was very friendly. Westgate Palace only has 2 bedroom units so you can not get less than ! main bedroom with Queen or King, 1 other bedroom with 2 twin beds, and 1 Queen pull out sofa with a fairly comfortable mattress thick enough for kids. Those pull out queen sofa's... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the moment to evaluate the Westgate Palace. We strive in delivering a quality vacation that exceeds your expectations at all times. We are happy to hear that you enjoyed the comfort of our units and our convenient prices. Thank you for staying with us and we look forward to having you back very soon! M.B More 

Bexleyheath, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We only spent three nights here but have to day that I don't have anything to complain about. The apartment was spotless with everything we needed. The staff were friendly and pleasant. The pool area was great.The location is good for International Drive. We used the free shuttle to Disney which arrived on time.Timeshare was never mentioned. Free wi-fi. Great... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your thoughts with us about your stay with at the Westgate Palace. It's gratifying to read that your stay was very positive from beginning to end; that shows us that we have been providing the kind of service that we wish to offer everyone. It would be our pleasure to have you... More 

Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family of five stayed at the Westgate Palace the 11th and 12th week (March, 2015).We are owners at another Westgate resort, however opted to Stay at the Palace this visit to Orlando. We had an awesome stay. The two bedroom accommodation was spacious, well equipped and especially clean. From check in to checkout the staff were helpful, polite and... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

How exciting it is to know that you selected us as your vacation destination in Florida and had a blast with your family! It excites us when our owners and guests experience a truthful vacation experience that exceeds their expectations in all aspects. We appreciate you trusting us to deliver a complete vacation time to all your family! Mika More 

Senior Contributor
41 reviews 41 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First the good...the rooms are great - 2 bedroom and 2 bath, nice kitchen (well stocked) and small TV area. The suite was very clean and updated. The space was good for a family of 4 - much better than a hotel room. The grounds were well maintained and the staff pretty friendly. The amenities were good for the kids... More 

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WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We appreciate you choosing and recommending the Westgate Palace in Orlando. The happiness of our owners and guests is our priority; that is why we want to make sure that they truly feel like home. We are glad to know that our fully equipped units and amenities were at your convenience but it saddens us that the crowded time of... More 

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