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Westgate Palace Resort

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6145 Carrier Drive, Orlando, FL 32819
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Westgate Palace Resort
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1,034 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pennsylvania Dutch Country, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

Love the size of the rooms clean well maintained very friendly staff good WiFi, for excellent WiFi service you have to pay,overall we enjoyed our stay good place👪☺back next year thank you westgate , if you're a late night out going person you will have to use the over flow parking lot across from the palace.

Was this review helpful? Yes 1
Glasgow, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had read the reviews of this hotel before we left the UK for our holiday and although some were less than complimentary, we arrived with an open mind as to what to expect. The resort is Ideally situated for access to Universal or Islands of Adventure theme parks and to International Drive and to Interstate 4 on which you... More 

Was this review helpful? Yes 4
Atlanta, Georgia
3 of 5 stars Reviewed 4 days ago NEW

I would give this hotel 3 stars. It met the needs for our team travel to Orlando. Rooms were equipped with the basics in regards to the kitchen. We asked twice for a spatula and never received. The toaster worked but you would burn your hand trying to get things out of it, but we had a toaster. King bed... More 

Was this review helpful? Yes 1
4 of 5 stars Reviewed 5 days ago NEW

Well we Booked at the Westgate Palace and it was over all a good stay... The place was very clean Rooms were really nice...the staff was helpful Free Wifi as expected...our checknin was Sunday it was a lil rough because it was hard to get an elevator but by Monday most of that traffic was gone...Staying right next to Wet... More 

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WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We want to take the time to let you know how honored we are to know that you selected us as your vacation destination in the Orlando area. It is very exciting to hear about so many positive aspects that made your stay with us a successful one. We are happy that you took advantage of our complete units, the... More 

Lafayette, Louisiana
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

Small rooms but I don't care because it's a two bed, two bath. The room was ok, and staff friendly. Very very busy. Did not stay in the room much. Upon checking in they try to get you to eat breakfast the next day so they can pitch you a time share. I nicely told the guy to go away... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you so much for letting us know about your experience at the Westgate Palace in Orlando. We aim in providing a memorable vacation experience to all our owners and guests at all times. We are glad that you noticed the friendliness of our staff and the comfort of our complete units. As a timeshare property, we do invite our... More 

Ocoee, Florida
1 review
5 of 5 stars Reviewed 1 week ago NEW

I want the management to know I'm sending Kudos to Confessor and William Ortiz for their outstanding service to repair my A/C this past week. They performed the repair in record time, we're friendly, cordial and had great sense of humors. I was appreciative the repair was completed, they were out of the apartment and I was eating my dinner... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Palace. We take pride in providing all our owners and guests with outstanding vacations at all times. We are so excited that our staff assisted you in a timely manner and provided you with the type of service we wish to offer everyone.... More 

1 review
2 of 5 stars Reviewed 1 week ago

Went to this place for a week and had a FEW bad experiences while I was here. Why give a VIP Card to me that i have to pay the same price for things that people who don't have a VIP card have to pay for. The worst is when the staff was so miss informed that when I went... More 

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WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We are sorry to hear your experience at our property was less than desirable. We always want to ensure that our guests' experiences are extraordinary; for this, it is unfortunate to hear that your experience was less than that. We are unsure about the VIP card mentioned since our resort does not provide this type of service. We recommend that... More 

Londonderry, New Hampshire
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Cons: Much less than what I was expecting based on the model condo and online pictures. Promises not kept. Room fixtures old and do not work properly. Needed a through cleaning (not done), found mold and mildew in the bathrooms (was told it was just the color of the grout in some places - white grout was either black or... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your thoughts with us about your vacation experience at the Westgate Palace. We want to ensure that all our owners and guests are experiencing the best vacation possible; for this we regret to hear that your experience was not the exact same. On a positive note, we are excited to know that... More 

1 review
5 of 5 stars Reviewed 1 week ago

Everyone was friendly, the resort is in walking distance to International Dr. and the accommodations where perfect for family. I stayed at the Orlando Westgate Palace it was a secure place to lay my head down in unfamiliar surroundings.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for providing a review on your first ever stay at the Westgate Palace Resort. We are glad to know that you felt safe and secure at our location and that you found our accommodations to meet your needs. We trust you will stay with us again the next time you are in the Orlando area. Sincerely, Anja More 

Cincinnati, Ohio
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I am a Westgate owner. At the time of this stay at the Palace I had owned there. I have since moved my ownership to the Westgate Town Center. The Palace has not really advanced in amenities the entire time I owned there. This last trip my new car was damaged in the parking lot and security while seeming sympathetic... More 

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We regret to hear that you were unhappy at the Westgate Palace Resort; however, we are glad that you decided to stay within the Westgate family of resorts. While your review does not specifically state when your last stay at the Palace was, many renovations and additions have been and are continuing to be made including, but not limited to... More 

Hotel Review Summarization

What travelers say

  • Time share(12)
  • Very nice(11)
  • Wet n Wild(8)
  • Full kitchen(8)
  • Pool area(7)
  • International drive(6)
  • Rooms are clean(4)
  • Next morning(3)
  • Master bedroom(3)
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Room/suite (78)
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Pool/beach area (19)
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Hotel & grounds (32)
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Dining (3)
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Bathroom (10)
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Amenities (27)
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Pool (34)
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Poolside Bar (2)
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Restaurants and Bars (3)
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The Hotel (33)
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Two Bedroom Villa (60)

Management photos: Courtesy of the property manager

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Hotel & grounds (13)
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Family/play areas (1)
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Room/suite (4)
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Pool/beach area (6)
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Other (22)
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