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Westgate Palace Resort

3.0 of 5 6145 Carrier Drive, Orlando, FL 32819
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Westgate Palace Resort
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Westgate Palace Resort
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788 reviews from our community

Traveler rating
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534
47
5
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed yesterday NEW

Let start off by saying that we paid $475 to stay here and be greeted by roaches. Big and small. When we called the front desk the first time, we were told that pest control was on their way up to spray an odorless pest solution and they would open up the wifi for extra devices. We agreed to the... More

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My friends & I stayed at Westgate Palace on our weekend getaway to Universal Studios for Halloween Horror Nights. The hotel is literally minutes away from the park and what more could you want when your exhausted from a long day/night?! The hotel is very nice. Rooms are spacious, clean and updated. The staff was very accommodating in getting us... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW via mobile

From the cleanliness of the rooms to the professionalism of all the employees, I couldn't ask for more! The hotel is less than 5 mins away from Universal Studios which is great after a long day at the parks. And a very friendly staff makes it a really smooth experience.

Was this review helpful? Yes 1
Stuart, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I am so happy my friend, who owns a timeshare at Westgate Resorts, introduced me to this place. We like to visit Universal Studios and Westgate Palace is practically at the gate. You can see the park from your window, if you are up high enough. Many people probably done know you can make reservations and enjoy excellent accommodations without... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Got sold into coming to the timeshare presentation... although I see why it was a great deal we would never sign anything without a lawyer or financial advisor so we said NO. Our host or salesman instantly became rude...even to the point of insulting our country... I enjoyed Orlando and the USA thoroughly this was the down point for our... More

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WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to post a review of your experience at the Westgate Lakes Resort and Spa. We sincerely apologize for the inconvenience of the sales staff. It is definitely not our intention to make you feel pressured in any way from anyone on our staff; however, we do offer the opportunity to all of our guests... More

Round Rock, Texas
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I had the change to share with my family and Orlando family vacation and stayed at this Hotel. The location is very convenient but the cleanliness of the room was horrendous. I stayed for two nights and the cleaning people didn’t even showed up. I can tell that there was still a dirty room even on the first day my... More

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WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you so much for your input in regards to your stay at the Westgate Palace. As a timeshare property our housekeeping service does not work the same way as a hotel. On the other hand, as owners and guests check-in, the units should be impeccably clean; we hope you were able to address your concerns in this matter, as... More

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The Westgate Palace resort is a very nice resort in that it is very clean and modern. The units are in a tower. Our 2br unit was very compact. I have stayed at 1br units that were bigger. Our unit had a full kitchen and 2 baths. The rooms were ok in size but the living room/kitchen/dining area was very... More

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WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We appreciate and value your comments in regards o your stay at the Westgate Palace. We are excited to hear that you enjoyed the cleanliness of our units and ground, as well as the attention of our staff to guarantee you a smooth check-in process. Our units are all 2- bedroom ones but we do have other Westgate properties in... More

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We only stayed for one night BUT it was great. Not even 2 minutes away from universal! It's very centered. We had privacy. We were 2 couples. And a great view of what's around us. Definitely booking here again!

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WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you so much for your feedback in regards to your stay at the Westgate Palace. It is wonderful to hear that your experience was positive and you are coming back to visit us. We’re glad you chose us and hope you will visit again! M.B More

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

I must first start off by saying how well nice this hotel is. I would absolutely stay here again. I am a Floridian, and I stayed here with a small group of friends so that we could attend Halloween Horror Nights at Universal Studios. The 2 bedroom apartment style room was simply amazing and had everything you could ask for.... More

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We really appreciate your comments on the Westgate Palace. It is lovely to know that you selected us as your vacation destination while in Orlando visiting the parks. We are glad you enjoyed our fully equipped units and the hospitality of our staff. We are sorry to hear about the miscommunication in regards to the shuttle service, as it is... More

rhinelander, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed here twice. This is a nice option to a hotel, if you need space to spread out. We have always stayed in a two bedroom condo unit with full kitchen and two baths There is also a washer and dryer. The master suite has a king bed, spa tub and separate shower. the second bedroom has two... More

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We want to take the time to let you know how honored we are to know you selected the Westgate Palace as your vacation destination.We are excited to hear that we were able to provide you with the comfort and security that ensure a successful family vacation. We appreciate you describing all the details of our property in such a... More

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Additional Information about Westgate Palace Resort

Address: 6145 Carrier Drive, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westgate Palace Resort 3*
Number of rooms: 408
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Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando

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