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Westgate Palace Resort

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6145 Carrier Drive, Orlando, FL 32819
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1 room 1 guest
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Westgate Palace Resort
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1,075 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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West Orange, New Jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago NEW

This place was not a child friendly resort. I have stayed at many resort in Orlando and this was the worst. The customer service was horrible, they have one pool that they throw you out of at 11pm. The staff was so rude. They had a owners cook-out and was not extended to paying guest with small children. Try explaining... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your comments. The Westgate Palace is a child friendly resort; we offer a pool, basketball court, activities, water sports and more. What you have expressed regarding our customer service definitely falls far below our standards. All of our staff is there to provide you with service like no other. We appreciate you bringing this to our attention... More 

Greater London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Large accommodation accommodation 19th floor, excellent view of the Lake, pool and Wet n Wild. I traveled with a large group of people. My appartment housed 2 people with option of housekeeping every day or fresh towels. Housekeeper also provides, laundry powder, shampoo, conditioner and shower gel if needed. I loved the accommodation. My teenage son accompanied me and was... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to review Westgate Palace Resort. We are happy to hear that you enjoyed your accommodations, amenities, and the convenient location of our resort. We are pleased that you would return and can’t wait to see you again! Sincerely, Annie More 

1 review
4 of 5 stars Reviewed 1 week ago

My friends and I spent a weekend at the Westgate Palace in Orlando to have a girls weekend. We had a great time and enjoyed the resort very much. We would gladly come back again if the chance arose. The rooms are very nice, fully equipped kitchen, and spacious attached bathrooms. The staff is very friendly and accommodating. This resort... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you very much for your review. It’s great to know that you enjoyed the Westgate Place Resorts fully equipped accommodations, friendly staff and our great views of Orlando. In the future, please don’t hesitate to contact our staff to address any in-room issues you may have. We are pleased to know you enjoyed yourself and look forward to seeing... More 

Georgetown, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This place was actually good value For money. Yes it is smaller than where we have been before but location location location. There are timeshare annoyances at registration but they only bothered us once then left us alone. The bar/ diner is way too expensive,give It a miss. They have lots of activities for kids which we didn't use. Free... More 

Was this review helpful? Yes 3
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to tell us about your experience. We are glad that you found our resort to be of value and enjoyed our convenient location as well as our various amenities. The next time you’re in town; we would love to exceed your expectations once again. Sincerely, Annie More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We own a timeshare at this Westgate location and wanted to try it out. We were staying at another timeshare resort because we wanted to purchase another timeshare or upgrade the one we had. Unfortunately Westgate would not give us a competitive price for an off week even with the potential to purchase another timeshare, hence our stay at another... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your review. We are pleased to read that you are a part of the Westgate Resorts family. It’s also pleasing to know that our accommodation meet all of your expectation. Please allow us to apologize for the miscommunication you encountered regarding our pet policy at Westgate Place Resort. This resort is unfortunately not pet friendly however, many... More 

Utica, Michigan
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

We bought a package deal (with the time share presentation option) - and stayed for 5 days and 4 nights. We checked in with no problem, and thought we were fortunate to get a room on the 19th floor. When we got to our room it had a peculiar smell to it, but I dismissed it at the time. I... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your thoughts with us. We are saddened to hear that we were not able to meet your full expectations at Westgate Palace Resort. As a timeshare resort our house keeping does not operate as a hotel would. Housekeeping comes mid-week for light cleaning and replacement of items. If you need any additional supplies or assistance they... More 

Jacksonville, Florida
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 1 week ago

This place looks great from the outside. Pictures look awesome, lobby and grounds are very nice. But like a timeshare, looks are deceiving. Check in is at 4, check out is at 10. Every hotel I've been to is 3-11. So you lose 2 hours there. Our tower had 4 elevators, 1 of them worked. The hallways are 90 degrees.... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We appreciate you sharing your comments with us. It pleases us to know that you thought our grounds were nice. On the other hand, it’s unfortunate to hear that we were not able to meet your expectations. Please know that we are fully dedicated to keeping our resort up to date and fresh and are in the process of renovations.... More 

NJ
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay at the Westgate Palace. It was extremely relaxing. Our room was awesome and with two teens it made it a total peaceful trip. They had their room with a TV and bathroom and we had ours. The kitchen was great and fully stocked. The pool was nice but would have loved a deeper bottom.😀. However it... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your experience. We are happy to hear that you had a great time here at Westgate Palace Resort. It always pleases us when are guest have a relaxing stay, enjoy our fully equipped accommodations, and amenities. We certainly hope to see you again the next tome you’re in Orlando. Sincerely, Annie More 

1 review
4 of 5 stars Reviewed 1 week ago

Westgate palace offers a better stay experience than 90% of the other hotels nearby. If you want a good sleep and the comfort of a household feeling, then this is the place for you. Lots of space for a big group, fits up to 6 people per room comfortably. Has washer dryer kitchen the whole 9 yards. Only bad thing... More 

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your feedback. It’s nice to know that you felt at home away from home in our fully equipped two bedroom accommodations. As a timeshare resort we offer our guests luxury accommodations giving them no restrictions to feel at home. Your comments regarding breakfast would be shared as this helps to improve our services even more than we... More 

Cork
Level Contributor
91 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed her at the end of July for 2 weeks and loved every minute of it. The staff at check in were helpful and pleasant. We had a 2 bedroomed suite (one twin room and one kingsized room) with 2 bathrooms, sitting room and a fully fitted kitchen. We even had had 3 TVs. We got a notification under... More 

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your awesome review. We are happy to hear that you enjoyed our fully equipped accommodations, various amenities and the exceptional service our staff provided. Providing memorable stays is what we do best so it’s great to know that you felt the service you received was top notch. The next time you visit Orlando we will be honored... More 

Hotel Review Summarization

What travelers say

  • Time share(12)
  • Very nice(11)
  • Wet n Wild(8)
  • Full kitchen(8)
  • Pool area(7)
  • International drive(6)
  • Rooms are clean(4)
  • Next morning(3)
  • Master bedroom(3)
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The Hotel (33)
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Two Bedroom Villa (60)

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Other (22)
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