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All 327 Orlando hotels

Westgate Palace

3.0 of 5 Resort   |   6145 Carrier Drive, Orlando, FL 32819
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Ranked #189 of 327 hotels in Orlando
A recent review
4 of 5 stars reviewed 3 days ago
Steve J Liverpool, United Kingdom
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756 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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English first
Liverpool, United Kingdom
Top Contributor
52 reviews 52 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for 2 nights. Rooms good sizes and well equipped. Great view of the Universal Studios fireworks from the room. Very good location for International Drive...walking distance. Good service at the bar

Was this review helpful? Yes 2
N.Ireland
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We have just returned home on Tuesday we stayed her for 16 days and I have to say we absolutely loved it. We had no problems (except for timeshare hassle), we knew about timeshare before we went so we were prepared. Excellent location, everyone was so friendly, especially Ruby who checked us in, she couldnt do enough for us. Only... More

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

We appreciate and value your comments. It is wonderful to know about your positive vacation experience at the Wesgate Palace. Our strategic location, complete rooms and amenities and the great view will surely make you want to come back. Thank you for staying with us and we look forward to having you back very soon! Micky More

Monroe, Michigan
2 reviews
1 of 5 stars Reviewed 1 week ago

DO NOT STAY HERE!! This is a hotel trying to be converted over to a "WESTGATE" property. There are too many things wrong to list. Go to a different westgate property for elegance. The king bed tacoed in half when I laid on it. Jetted tub was smaller than my bathtub at home. I had a yellow stain on my... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

Thank you so much for letting us know about your experience. We’re sorry to hear that we were unable to provide you with a rewarding experience during your recent stay at our Resort. We take cleanliness and customer service very seriously and are displeased to read that you were less than 100 percent satisfied. Negative comments show us where we’re... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed here in a 2-bedroom suite with my parents and two children on a week long visit to Orlando. The rooms were small but that's understandable since it is a renovated hotel. I didn't like the master bedroom - the bathtub and sink were inside the bedroom and the entire thing was all too congested. The second bedroom had... More

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

We truly appreciate you taking the time to describe your full experience on our property. We take your feedback very seriously. I'm sorry to hear that you experienced some housekeeping deficiencies while you were here. Please be assured that I will share your comments with the appropriate department managers. We are delighted to hear that you enjoyed the location of... More

Tampa, Florida, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for three days. Everything went smooth. Staff was very friendly. Room was nice and clean. Even though there isn't an on-site restaurant we found plenty of places to have dinner. The food at the hotel was good. Plenty of places delivered. We had a great time and will be back.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

Thank you for sharing your vacation experience with us. It is so exciting to hear about so many positive aspects of your stay at the Westgate Palace. We have a lot to offer in our complete and strategic located property, as well as a variety of activities to entertain the entire family. We look forward to having another opportunity to... More

Wauchula
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Worst place to stay,I would not recommend no one to stay at this hotel. The room was terrible along with the service. I got charged $19.98 for WiFi which is terrible since the place was trashy. They try to get you when you first get there to deposit $20.00 reserve your VIP buffet lunch which for 60 min. timeshare presentation.

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

Thank you for taking a moment to review your stay at the Westgate Palace Resort. Please accept our sincere apologies that you had issues with the Wifi service. We will share your comments with our team, as we are always looking for areas in which to improve. It's our hope to have another opportunity to exceed your expectations. Sincerely, Anja More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Most important the rooms were very very clean and well stocked. Fresh towels and supplies every day. The hotel is clean and is non smoking within the hotel which was great for me and my kids . If your a smoker there were places outside to smoke. The staff were friendly and helpful. Short walk to wet and wild water... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

How exciting it is to be able to read your vacation experience with us at the Westgate Palace and know it was a positive one. We provide all our owners and guests with only the best in the hospitality industry. We are pleased to know you enjoyed yourself and look forward to seeing you again! Micky More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Main thing was the cockroaches. I don't mean one I mean several.it was a full on infestation. This place is pretty much in the ghetto and the people here are ratchet in the worst way possible. The rooms aren't great and have no window covers so if you like waking up with the sun and not sleeping in at all... More

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

We are truly sorry for the issue you experienced. If you would like, please contact our Corporate Office at 1-800-217-3623 to speak with our Rapid Response Team to further discuss your stay. Although your vacation was not 100% perfect, we hope to regain your trust in hopes you will stay with us again. Sincerely, Anja More

montreal
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good property close to Universal. Nothing bad to say except maybe for the constant invitations to attend time share presentations. We had a two bedroom condo that was large enough to be comfortable for 4 adults and well decorated. Not enough seating in the living room and the beds were not the most comfortable, we all woke up with sore... More

Was this review helpful? Yes 2
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

We really appreciate your comments on the Westgate Palace. We are happy to know that our strategic location was very convenient to you; specially if you want to be close to the parks and shoppings and have no need to spend too much time driving but instead enjoying your quality vacation time. Our timeshare presentation is opened to those who... More

Wichita
Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The resort is clean and well-kept. Very close to Universal Studios and Islands of Adventure. Lots of stores near-by such as restaurants, Wal-greens, outlet malls, etc. Many amenities at the resort so kids won't get bored. Service was great and everyone was very friendly. The only drawback was the time share presentation. We agreed to go to a 60 minute... More

Was this review helpful? Yes
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Palace Resort! We strive to provide exceptional accommodations and a variety of onsite amenities, while being conveniently located to local attractions. However, we our sorry to hear that the sales presentation ran on for three hours and that you felt pressured. We hope... More

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Additional Information about Westgate Palace

Address: 6145 Carrier Drive, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westgate Palace 3*
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Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#164 Family Hotel in Orlando #189 Top resorts Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
Westgate Palace, located off International Drive, is walking distance from Wet 'n' Wild, shops and restaurants and only minutes from tourist attractions like Universal Studios and SeaWorld. Just a short 15 minute drive to Walt Disney World as well. Westgate Palace offers spectacular views. This high-rise resort features suites with equipped kitchens, living areas, whirlpool tubs and washer/dryers. On-site amenities include a deli, outdoor heated pool, children's pool, a steam room and arcade. ... more   less 
Number of rooms
408

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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