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All 328 Orlando hotels

Westgate Palace

3.0 of 5 Resort   |   6145 Carrier Drive, Orlando, FL 32819
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70%
Ranked #187 of 328 hotels in Orlando
A recent review
5 of 5 stars reviewed 2 days ago
Litza M Allentown, Pennsylvania
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737 people have reviewed this hotel

Traveler rating
    278
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    96
    56
    70
See reviews for
506
43
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
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English first
Allentown, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

I just stay there for over a week ago and it was awesome for prices and accommodations were excellent the personal were so kind and helpful. i would stay again. also book and extra 2 night at the westgate lake resort and spa ad also really nice!!! I would stay there again. great hotel, great people. the only thing was... More

Was this review helpful? Yes
Orlando, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

For the most part, this hotel was good for the price and family size we had. We stayed in a 2-bedroom, 2-bath suite. We were six. We slept 2, 2, 2. The last 2 in the sofa-bed. The good: -Room are accommodating even though they are not very big. -Kitchen has full-size refrigerator, stove with oven (flat surface is nice),... More

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Craigavon, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I am just back from a 2 week stay at the Palace with my wife, 15 year old son, 10 month old son, brother and his partner. I had read some reviews before going, people staing it was terrible, wasnt clean, time share annoynance, cleanliness, staff unfriendliness etc. These people really need to get a grip of themselves and get... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

Thank you for your fantastic review of the Westgate Palace Resort. We are happy to know that you and your family were able to enjoy one of our fully equipped two bedroom units and our ideal location. Nothing pleases us more than to know our staff was able to assist with any and all of your needs, making your stay... More

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel is 1 mile from Universal. Although they claim to have a shuttle it doesn't run at times to accommodate early entry only runs a few times a day. you must take a taxi. Customer Service was the worst. 1st day they took our dirty towels but did not replace them..They made one of our beds and threw the... More

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

Thank you for your letter of review regarding your stay at the Westgate Palace Resort. We are so sorry that you experienced these issues with cleanliness of your room. Our housekeeping team is there to ensure that each room is spotless and ready for our guests’ arrival. Customer satisfaction is our main concern. We have taken note of this issue... More

Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Although this is close to international drive it is some what dated need a bit of an overhaul/refurbished, this is time share resort and as soon as you check in you find this out when your redirected to a member of staff who soon signs you up for a two hour tour. They are clean ish and central but in... More

Was this review helpful? Yes 2
Coconut Creek, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Every time I travel with a group to Orlando we stay at this hotel. It never seems to disappoint me. everything you could possibly need is within a 5 minute drive. the room is very spacious and clean, the beds are very comfortable and there lots to do in the hotel such as the pool, gym, basketball, and paddle boats.... More

Was this review helpful? Yes 1
victoria, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The rooms aren´t bad but the service is, you should beware, this is a timeshare property and they will bug you with their free breakfast and meetings, they will charge you for things most hotels (expensive and cheap) will give for free like extra blankets and internet Access, and worse of all they refuse to do full cleaning of the... More

Was this review helpful? Yes 1
Belfast, United Kingdom
Contributor
20 reviews 20 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

nice hotel, staff are very good, good location with easy access to local shopping, grounds are well kept, think this hotel will improve in time as more ammenaties become available on sight, free theme park shuttle, i trolly stop beside hotel, hotel deli is good value and food is good quality

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Palace. It is amazing to know you took advantage of our free shuttle, the deli and our strategic location. We always want to make sure everyone feels like home, away from home. It's our pleasure to have you visit and we look forward... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

As much as we tried to remain positive about this stay, things kept getting worse. To begin with the front desk personnel are not properly trained in customer service. They responded to simple direction inquires with "I don't know" responses. They did not attempt to find information for you or make sure that you left there sight with your questions... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Large spacious rooms, all mod cons, high standard, staff friendly great location. Did not like the sales pitch as we registered and it cost me 20 bucks. Rip off. Could do with out that on your holidays.

Was this review helpful? Yes 1
WestgateGuestRels, Guest Relations Manager at Westgate Palace, responded to this review

Thank you so much for letting us know about your experience. We want to ensure that your vacation time is a memorable one; for that we provide you with fully equipped units, great amenities and fun activities for the entire family. The timeshare presentation is opened only to those who want to participate. We hope to host you as our... More

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Additional Information about Westgate Palace

Address: 6145 Carrier Drive, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Westgate Palace 3*
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Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#47 Top resorts Hotel in Orlando #166 Family Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
Westgate Palace, located off International Drive, is walking distance from Wet 'n' Wild, shops and restaurants and only minutes from tourist attractions like Universal Studios and SeaWorld. Just a short 15 minute drive to Walt Disney World as well. Westgate Palace offers spectacular views. This high-rise resort features suites with equipped kitchens, living areas, whirlpool tubs and washer/dryers. On-site amenities include a deli, outdoor heated pool, children's pool, a steam room and arcade. ... more   less 
Number of rooms
408

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