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Homewood Suites Orlando-Nearest to Universal Studios

#32 of 327 Hotels in Orlando
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5893 American Way, Orlando, FL 32819
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Homewood Suites Orlando-Nearest to Universal Studios
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Homewood Suites Orlando-Nearest to Universal Studios
Homewood Suites Orlando-Nearest to Universal Studios
Homewood Suites Orlando-Nearest to Universal Studios
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1,000 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Northern Ireland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed here for 17 nights with my husband and 3 children. Check in was quick and easy. Rooms are very spacious with 2 queen beds. The room had a hairdryer, iron and ironing board, the kitchen had a hob with 2 rings, toaster, coffee machine, dishwasher and plenty of utensils. Washing machines and dryers are available on the... More 

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London, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Simply excellent service, everyone was really friendly and accommodating, no hidden charges and a lot of things were complimentary. I can genuinely say one of the best parts of this holiday was staying in this hotel.

Review collected in partnership with Homewood Suites by Hilton

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Caerphilly, United Kingdom
Top Contributor
79 reviews 79 reviews
24 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have stayed here on many occasions and when I helped to organize a trip for 16 of us (x 4 families) there was only one choice of hotel to stay in! Right from even before our stay I emailed the hotel with some queries and was sent a lovely email back from Tre-nee answering all my questions. The staff... More 

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Muskegon, United States
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We were misinformed on a number of things by the staff (length of walk to Universal, timing of shuttles). The response of the staff in light of their mistakes was extremely poor. In addition, a used bar of soap was left in the shower. Gross! The room was not cleaned properly.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 3
Keith B, General Manager at Homewood Suites Orlando-Nearest to Universal Studios, responded to this review

Thank you for providing feedback on your experience and I sincerely apologize for the uncharacteristically poor service you received. This will undoubtedly help us improve our service and I hope you’ll give us another chance to show you it has. If you’d like to provide me with some specifics surrounding what misinformation our front desk provided, you can contact me... More 

Bellmore, New York
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall I liked the price of the hotel and the size of the room\suite. The location of the hotel relative to Universal Studios was also convenient since I was there to visit the parks with my family. Previous stays in a Homewood Suites hotel in a different location were relatively positive. Unfortunately there were some issues with the room that... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
Keith B, General Manager at Homewood Suites Orlando-Nearest to Universal Studios, responded to this review

I'm sorry to hear that your visit with us was less than perfect. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

it was good breakfast , spa, swimming were all great. Place just needs some upgrades when it come to the bathroom, and not all but some of the cleaning ladies could take more time to do a better job. We stayed for 9 days overall experience was good, and I would recommend this hotel to others to stay at.

Review collected in partnership with Homewood Suites by Hilton

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Keith B, General Manager at Homewood Suites Orlando-Nearest to Universal Studios, responded to this review

Thank you for your review of our hotel. I am pleased to hear that you would recommend us to others though I am disappointed to hear that you experienced some inconsistencies in Housekeeping. We value your feedback and use this information to improve the experience of all of our guests. Thank you for choosing our hotel and we hope to... More 

Houston, Texas
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I arrived at the hotel, I wasn't sure that I had selected the best location. There was another Homewood Suites 10 minutes away on International Drive within walking distance to restaurants. This location on American Way which sits off of International Drive ended up being the better location. International drive gets extremely busy and congested with traffic. We had... More 

Was this review helpful? Yes 1
Keith B, General Manager at Homewood Suites Orlando-Nearest to Universal Studios, responded to this review

Thank you so much for your review of our Homewood Suites. We are pleased to know that you enjoyed your visit with us and found us to be a great location for your vacation plans. I also genuinely appreciate your constructive feedback regarding areas where we could improve. This feedback will be shared with our team in order to provide... More 

Barnsley, United Kingdom
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a suite, which included bedroom, bathroom, kitchen and lounge, meaning we had plenty of room. Our stay included breakfast ( including hot food, pastries, drinks etc) which made planning our days easier. The hotel offers free wifi, perfect for keeping in touch with family back home and checking out details of local attractions.the pool area included a... More 

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Keith B, General Manager at Homewood Suites Orlando-Nearest to Universal Studios, responded to this review

Thank you for your review of our Homewood Suites. I am pleased to hear that you found my staff to be so helpful and that you enjoyed some relaxing time by the pool. It was a pleasure to have you with us and we look forward to seeing you again on future visits to Orlando. Best Regards, Keith Beears General... More 

Morrisville, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Front desk staf could not have been nicer. Very convenient to whatever we wanted to do. Property was clean and well kept. Room was fantastic. wish we could have stayed longer. Great rate for a Saturday night too. well worth the money. Didn't get to eat there, but boy did it smell gooooood., and seemed very popular. Very well attended,... More 

Was this review helpful? Yes
Keith B, General Manager at Homewood Suites Orlando-Nearest to Universal Studios, responded to this review

Thank you so much for your review of our Homewood Suites. We genuinely appreciate your compliments regarding my staff and the cleanliness of our hotel. We are so pleased to know that you enjoyed your time with us and we look forward to welcoming you again on future visits. Best Regards, Keith Beears General Manager More 

Iowa
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was perfect for our family of five. The location is not far from the airport and close to Universal. I loved that there were so many restaurants and shops within walking distance. The complimentary breakfast and evening reception are great, although you may have a wait in the mornings for breakfast as everyone is trying to feed their... More 

Was this review helpful? Yes
Keith B, General Manager at Homewood Suites Orlando-Nearest to Universal Studios, responded to this review

Thank you for your review of our Homewood Suites. Your compliments regarding our friendly staff and clean rooms are especially appreciated. We are pleased to know that you enjoyed your visit with us and we look forward to welcoming you again in the future. Warm Regards, Keith Beears General Manager More 

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