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All 326 Orlando hotels

Quality Inn Universal Studios Area

2.0 of 5 Hotel   |   6101 Sand Lake Road, Orlando, FL 32819 (Formerly Comfort Inn Universal Studios Area)
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Quality Inn Universal Studios Area
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Ranked #298 of 326 Hotels in Orlando
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543 reviews from our community

Traveler rating
    23
    87
    158
    80
    195
See reviews for
244
103
18
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Booked a last minute get away. Received a "confirmed" reservation by email. Arrived at the hotel at approx. 3:15 a.m. only to be told they were performing an audit and we would have to wait for 20 minutes before she could check us in. We ran to McDonalds nearby and then returned. We were then told that we did not... More

Was this review helpful? Yes 2
dnipersaud, Manager at Quality Inn Universal Studios Area, responded to this review

I am really sorry for your experience but rest assure that I am personally investigate this matter. More

Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 2 weeks ago

Our room was good for sleeping. First Issue, Some how the Third Party that booked our stay had us for 3 nights (only wanted and paid for 2 nights). Second Issue, The room keys would not work. Called the Office from my cell phone (because we where sent to the backside of the hotel) and they sent the maintenance man,... More

Was this review helpful? Yes
dnipersaud, Manager at Quality Inn Universal Studios Area, responded to this review

Thank you for your comments, they help us to put our efforts in these areas identified. More

Alicante, Spain
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If you think bedbugs (yes, bedbugs), cockroaches, mosquitos, moulded walls, dirty shower curtains, dirty bathtubs, humid rooms and clogged sinks and toilets is your idea of a fantastic vacation, then THIS is the resort for you. Queue almost onto the parking lot in the morning for an amazing breakfast, where they didn't refill anything, except the very dry bread (so... More

Was this review helpful? Yes
dnipersaud, Manager at Quality Inn Universal Studios Area, responded to this review

Please accept our humble apology but we are working on these issues. Thank you for taking the time to identify our short comings. More

Buren, The Netherlands
Senior Reviewer
7 reviews 7 reviews
1 of 5 stars Reviewed 2 weeks ago

We arrived late and the first room was too dirty to accept. Only the beds seemed to be ok. Carpet let loose and with spots, mould behind furniture. We did not accept and got another that was a bit better to sleep. But a lot was broken, lamps, batroom door, mould all over the place. Breakfast was ok with self... More

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1 review
1 of 5 stars Reviewed 2 weeks ago

What can be said about this place that hasn't been said already. This is with out doubt the worst hotel I've ever stayed in my life. There is nothing positive I can say. The staff are rude and disgracefull. The manager I spoke with was an idiot. I would not let her run a bath never mind a hotel. The... More

Was this review helpful? Yes
dnipersaud, Manager at Quality Inn Universal Studios Area, responded to this review

We are very sorry that we fell short of our standards but are working diligently on these issues. More

1 review
1 of 5 stars Reviewed 3 weeks ago

This place should be shut down immediately. All rooms have mold and leaks. The one we stayed had doors and fixtures falling apart, rust in the fridge, no remote control, ripped bed linens... The list goes on. The carpet next to the bathroom was soaked. We informed the front desk in the morning, and no action was taken. Stay away... More

Was this review helpful? Yes
dnipersaud, Manager at Quality Inn Universal Studios Area, responded to this review

Please accept our humble apologizes , we are currently working on fixing these issues. More

London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

on arrival our room was dingy dark damp feeling and were it had been raining all water falling outside the door we changed to another the next was a bit better but still dingy dark not clean just felt dirty didnt walk on carpet as felt dirty and sticky door hanle broke and light fitting bathroom broke cant turn bath... More

Was this review helpful? Yes 1
dnipersaud, Manager at Quality Inn Universal Studios Area, responded to this review

Please accept our humbly apology for your unpleasant stay but wanted you to know that we are currently working on these issues. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Me and my family stayed a week..and we had a nice time..my kids really enjoyed the pool..the breakfast was good..the rooms where clean..and the staff was great..its in a very good location the parks are close.some with in walking distance.we will stay again

Was this review helpful? Yes 1
dnipersaud, Manager at Quality Inn Universal Studios Area, responded to this review

Thank you for your comments More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

Ienjoyed my stay my room was clean it's close to all the parks me and my kids enjoyed the breakfast my housekeeper was very nice front desk was very nice it's a good place I enjoy my stay everytime we come we will come again

Was this review helpful? Yes 1
dnipersaud, Manager at Quality Inn Universal Studios Area, responded to this review

Thank you for your comments More

Rome, Italy
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I arrived at this hotel (and I use the term loosely) at midnight, after a full day of travel, with a confirmed, paid reservation made through bookit.com. I was told that the hotel didn't have a record of my reservation and did not have any rooms available, even though I had a printed confirmation that I showed them. The reception... More

Was this review helpful? Yes 1
dnipersaud, General Manager at Quality Inn Universal Studios Area, responded to this review

Sorry that we disappointed you but we are currently working on correcting these issues. More

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Additional Information about Quality Inn Universal Studios Area

Address: 6101 Sand Lake Road, Orlando, FL 32819 (Formerly Comfort Inn Universal Studios Area)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn Universal Studios Area 2*
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Also Known As:
Comfort Inn Universal Studios Area Hotel Orlando
Comfort Inn Orlando
Comfort Inn Universal Orlando
Orlando Comfort Inn

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