Stayed at the Rosen Plaza for 3 nights. Hotel has everything you need to make a business or leisure trip very comfortable. Hotel and room was clean, staff was pleasant, food was good. The pool area is very nice and the gift shop has pretty much anything you need. The hotel is in a great location with Universal and Disney... more

We ended up moving to this hotel after running screaming from Wyndham Resort. We booked this through 'know before you go' got their rate.Very pleasant staff allowed us to check in early wihtout being charged as we wanted to freshen up. Made our first experiance of Orlando what we would expect from a higher end hotel. There were conferences on... more

My spouse and I booked a quick getaway to Orlando and stayed at the Rosen Plaza, expecting a 4 or 5 Star experience. Well, what we received was quite the opposite! We were horrified to find a roach in the bathroom the second night into our trip. We missed an important evening out because we had to re-pack our belongings... more

Stayed here in September 2008. Was my first trip to the States and I had consistently been told that customer service levels there were excellent, and that staff in the Stares are allways so friendly and helpful, etc. etc. Then we arrived at the Rosen Plaza! I just felt from the word go that the staff were very unhelpful and... more

Everything was great from the moment of our arrival. For such a large group, everything was efficient and ran smoothly. I was impressed at how customer-service oriented all of the staff are. One negative, though, take alot of cash for incidentals. This is a convention hotel, so nothing is included- not even internet- I suppose most clientele have expense accounts... more

My company booked rooms for us at the Rosen Plaza for a convention. The lobby area is very nice, the valets were friendly and helpful and the remaining staff were fine. It was also nice to be walking distance from a variety of places to eat. However, the rooms were very dated and did not appear to have been refreshed... more

IF YOU ARE LOOKING FOR A HOTEL THAT IS SAFE, AND HAS GOOD CUSTOMER SERVICE, DO NOT STAY HERE!!! - Read on............. Several things went wrong during our stay and this has prompted me to write a review. When we first went to our room, we had no towels. Fine - that can be fixed with a quick phone call.... more

We moved to this hotel after two nights at a much nicer hotel in the same star category right across from the maingate of universal. It was so much nicer that our move to the Rosen Plaza was a study in contrasts. The Rosen Plaza hotel facility was completely tolerable if a bit out of date, but marked by mostly... more

This hotel is located opposite the Pointe shopping and eating area on Idrive which is handy and just up from the orange county convention centre so it gets very busy with convention goers and sometimes parking in the hotel can be a bit of a pain. Check in was quick and friendly although not overly so and we were given... more