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Cypress Pointe Resort

8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)
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Cypress Pointe Resort
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Cypress Pointe Resort
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749 reviews from our community

Traveler rating
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    91
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    52
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414
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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There are newer reviews for Cypress Pointe Resort
See the most recent reviews
Jacksonville, Florida
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 2, 2015

About a week before I arrived I called the front desk to request a first floor unit as I would have an elderly family member coming to visit and there are no elevators. The gentleman that I spoke with, Jackson, was absolutely the most unhelpful person. My reservation was made through a 3rd party and my first name was not... More 

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed February 13, 2015

My wife, 3 year old, and I stayed at the Cypress pointe resort for one of our many visits to Disney. Staff - very unprofessional. At check-in the person helping me out kept calling me "bro". Don't know why, I'm neither his brother nor a close friend. He found it funny when I asked him if the pillows in the... More 

Was this review helpful? Yes 18
CypressPointe, Vacation Resorts International at Cypress Pointe Resort, responded to this review

Dear Domingo C, Thank you for taking the time and reviewing our resort; I am sorry to hear you did not have a good experience at our resort, I will do my best to address all the issues laid out in your comment. I sincerely apologize if you felt that the behavior of the desk clerk was not appropriate and... More 

Surrey, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 10, 2015

When you drive up to Cypress Pointe, the exterior of the villas is disappointing. Once you walk in the suite however, it is very spacious & inviting. The rooms & bathrooms are large and well appointed. The pool area is disappointing and the water temperature is far too cold. Our villa was about a 5 minute walk to the hotel... More 

Was this review helpful? Yes 4
CypressPointe, Vacation Resorts International at Cypress Pointe Resort, responded to this review

Dear LisaG28_11, Thank you for taking the time and reviewing our resort; I am glad to hear that your stay was pleasant and that you found the location of the resort convenient for your trip. We have been working on different aspects of the resort and renovated the furnishing and interior of the rooms and finished the last building last... More 

PORT CHARLOTTE
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 7, 2015

This was a great location outside of Downtown Disney. It was great having a full kitchen and living area to spread out a little. It had a great little café that we could buy sandwiches, pizza, etc at a reasonable price. It was too cold to experience the pool but it looked like a great place to hang out. I... More 

Was this review helpful? Yes
Rio de Janeiro, Rio de Janeiro, Brazil
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 2, 2015

I've been there 2 times and I have no complaints at all!!! Good apartments with a lot o space for a big family. Nice beds for a tired tourist!!! The pool is pretty cool and my nephew love it!! We also have free internet at the bedroom. You have to ask for an apartment at the news buildings. The most... More 

Was this review helpful? Yes 1
Wisconsin Dells, Wisconsin
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 1, 2015

Our three bedroom unit was lovely, there was a very nice pool, and the unit was very clean. and office staff was top notch..........but. we had constant maintenance problems, and each took more than one call to straighten out, some were not straightened out at all, We were given one set of towels each to last for the week, but... More 

Was this review helpful? Yes 2
Bolingbrook, Illinois
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 26, 2015

I have been an owner at this resort for 20 yrs. We have a 3-bedroom 3-bathroom unit. The amenities such as the Volcano pool, kiddie playground, arcade/game room, and 9-hole miniature golf are great for kids. There are tennis courts and a coffee shop/café at the Volcano pool. The resort is very close to Downtown Disney and many good restaurants.... More 

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2014 via mobile

Wonderfull place,clean, near Disney,and lotes of good places and restaurants. One thing bad, dont'n have free wi-fi. Gentle personal in check in, and they do the best to serve and try to understand that people that don't speak english.

Was this review helpful? Yes 3
Brandon, Florida
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2014

I loved Cypress Pointe and can't wait to go back with my hubby to swim in the "Volcano" pool (It was too cold during our stay 12/12/14-12/14/14). I was so in love with our room and enjoyed the garden tub. I saw alot of complaints about the shower and the tub being in the open and we had no problem... More 

Was this review helpful? Yes 5
Somerset, Pennsylvania
Top Contributor
93 reviews 93 reviews
37 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 14, 2014

I have mixed feelings about my stay here. The grounds are not impressive and the buildings put you in mind of an apartment complex not a resort. Our location was a 3 bedroom on the second floor. The hallways are dated and just lackluster. I was surprised once inside though. We had a three bedroom and each bedroom had their... More 

Was this review helpful? Yes 9
Hotel Review Summarization

What travelers say

  • Downtown disney(13)
  • Living room(10)
  • Very nice(9)
  • Pool area(9)
  • Bedroom unit(8)
  • Grand Villas(7)
  • Hot tub(6)
  • Time share(6)
  • Full kitchen(6)
  • Grocery store(3)
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