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Cypress Pointe Resort

8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)
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1 room 1 guest
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Cypress Pointe Resort
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780 Reviews from our TripAdvisor Community

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Traveler rating
    288
    296
    97
    44
    55
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431
100
8
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
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    (780)
  • Mar-May only
    (212)
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    (194)
  • Dec-Feb only
    (156)
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Milton, Canada
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our room was great! We had a nice view of a pond, and you could sit on the balcony (that is screened so bug free!) and listen to the splatter of the fountains. We were a short walk to the very large pool and the kids had great fun there. They also enjoyed the sand volleyball court and played games... More 

Was this review helpful? Yes 1
Lyme Regis, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As I had spent the previous 11 months before our holiday reading every review on Cypress Point, I thought it only fair that I leave my own review. After the long flight and relatively easy drive from Orlando International, it was with great trepidation that we pulled up outside the resort. I knew it to be the right place due... More 

Was this review helpful? Yes 8
Michigan
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Customer Service: Check-in was a breeze and the front desk friendly. The gift shop staff very friendly. The rest of the staff was mediocre at best. When I told the young man at the timeshare booth that I was not interested in picking up my "welcome package" he got annoyed and it showed. Rude! When I walked into the little... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
141 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 2 weeks ago

For our recent trip to Disney World, we were given a time share week from a family member and chose to use it at the Cypress Point Resort for a 3 bedroom, 3 bath unit. For our family of 4, this was a great solution. Not only did both children get their own rooms, but having the kitchen and the... More 

Was this review helpful? Yes 1
Oakville, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

stayed here in april 2015 love this place, had a 2 Brd unit on main floor it was fine, only complaint would be wifi (have to pay per user not happy)staff where great very helpful, food at pool very good and great prices, also close to attractions and restaurants

Was this review helpful? Yes 3
Springfield, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Everyone enjoyed our time. My daughter enjoyed her time at your resort. The grand kids really had a great time. My husband and I had an okay time. We were a bit taken aback on the property on the planning.

Was this review helpful? Yes 2
Columbus, Georgia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 24, 2015

Great pool- the volcano and splash pad were fun for the kiddos!! I would say they were adequate and comfortable rooms. But very loud at night and smelled slightly like smoke- even though we were in a non-smoking unit. Slept 8 and multiple bath were a plus.

Was this review helpful? Yes 1
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 23, 2015

We stayed here for 6 days...overall we were pleased with the rooms. The staff is pretty awful; zero supervision at the pool and there were a ton of low class undesirable people there, not sure that they were even "resort" (and I use that word very loosely). We went to karaoke at the Grand Villa one evening and the owner/operator... More 

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 22, 2015

building has no elevator no maid service for the whole 10 days leaking bathroom ceiling...reported phone calls everyday for ownership meeting after telling them my wife was unable to make it due to business. very persistent had to pay per day for Wi-Fi..free in lobby only had to pay to use room safe no business center.

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 20, 2015

Rude employees! Stains on the sheets, tv remote where to be found, front door was broken! Just the worst customer service I have ever witnessed! Absolutely zero professionalism from any part of the staff! Awful awful awful.

Was this review helpful? Yes 2
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