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Cypress Pointe Resort

8651 Treasure Cay Ln, Orlando, FL 32836 (Formerly Sunterra)
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Cypress Pointe Resort
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773 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Columbus, Georgia
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Great pool- the volcano and splash pad were fun for the kiddos!! I would say they were adequate and comfortable rooms. But very loud at night and smelled slightly like smoke- even though we were in a non-smoking unit. Slept 8 and multiple bath were a plus.

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Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here for 6 days...overall we were pleased with the rooms. The staff is pretty awful; zero supervision at the pool and there were a ton of low class undesirable people there, not sure that they were even "resort" (and I use that word very loosely). We went to karaoke at the Grand Villa one evening and the owner/operator... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

building has no elevator no maid service for the whole 10 days leaking bathroom ceiling...reported phone calls everyday for ownership meeting after telling them my wife was unable to make it due to business. very persistent had to pay per day for Wi-Fi..free in lobby only had to pay to use room safe no business center.

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Rude employees! Stains on the sheets, tv remote where to be found, front door was broken! Just the worst customer service I have ever witnessed! Absolutely zero professionalism from any part of the staff! Awful awful awful.

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Tucson, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My two sons, daughters-in-law, toddler grandson, and I stayed for four nights while attending a cousin's wedding. We used this as an occasion for a family trip and also visited Walt Disney World and Universal Studios. This property was terrific for us! We had a very clean, well-maintained 3-bedroom unit that afforded everyone private space and bathrooms, along with a... More 

Was this review helpful? Yes 1
Mérida, México
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed in a two-bedroom suite in Cypress Pointe with 3 other family members, including one baby. The location is PERFECT for visiting most Orlando attractions, specially Disney parks. There is also a Premium Outlet mall very close and Universal Studios are about 20 minutes away. The suites are quite large, a two bedroom can fit up to six persons,... More 

Was this review helpful? Yes 1
belfast
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here 5 years ago and had such a good experience we went back for 2 weeks this year. We had a 2 bedroomed apartment which was very spacious. The pool was never crowded and it's great that you cannot reserve beds by leaving your towels there early in the morning. Only issue we had was because we had... More 

Was this review helpful? Yes 1
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have just returned having stayed at resort for two weeks. I had previously stayed here two years ago. I feel it has raised its game. Booking in at reception could not have been made any easier by the efficient staff, who were also cheerful. We had a three bedroom unit which has recently been renovated. Each bedroom had access to... More 

Was this review helpful? Yes 1
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 days at the end of June 2015 as we own Diamond points. I was very impressed by the size and layout of the 1 bedroom unit. Comfortable enough for 2.It is close to all the parks and shops and eats are nearby. Didn't use much of the facilities but have done in the past and they... More 

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Lake Worth, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 23, 2015

Very close to everything. Went to Aquatica and it was very conveniently located. Only issues I had were that there were no elevators and we had large suitcases to carry up 3 flights. Also the cleaning staff were a bit rude but the front desk staff was amazing and very helpful. We did find a palmetto bug but we are... More 

Was this review helpful? Yes 4
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