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The Ritz-Carlton Orlando, Grande Lakes

5.0 of 5 4012 Central Florida Parkway, Orlando, FL 32837
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Certificate of Excellence 2014
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The Ritz-Carlton Orlando, Grande Lakes
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The Ritz-Carlton Orlando, Grande Lakes
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1,323 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Chantilly, VA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were here for a family wedding. My husband and young daughter stayed for 3 nights, 4 days and had a wonderful time. Every staff member we encountered was exceptionally helpful. The pools are fantastic and my daughter thoroughly enjoyed giving them all a try. There is even a playground with a small splash pad for kids. Our room was... More

Was this review helpful? Yes 2
Palm City, Florida
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Not the first time staying in this fine hotel. The service is always impeccable, the facility in perfect condition! We like the sister (JW Marriott) location next door as well...and its a bit less money too!

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
57 reviews 57 reviews
18 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I have been to this particular Ritz three times now, and this time was by far my most unpleasant. My personal opinion for being treated subpar, was this time I brought my two siblings who are 19 and 21 and we were constantly being treated differently than the other guests who are much older. The concierge told me that the... More

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boston
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The banquet service was fantastic. Everyone went above and beyond to help with any needs. I was on a business trip so all the meals were part of banquet services. Can't rave enough about that. I would say that if you needed something for your room such as an issue with engineering or anything from house keeping then you might... More

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New York City, New York
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

We absolutely loved everything about our stay here. My partner called ahead to tell them it was a special weekend for us and we arrived to a beautiful cheese platter and wine in our room. It was such a thoughtful touch. Although there was a bit of mix up when we arrived, the hotel handled it with such grace. We... More

Was this review helpful? Yes 1
Orlando, Florida
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

If you're looking for top notch service, stay at a Ritz Carlton hotel. I have yet to be disappointed by them. This was my 2nd time staying at the Orlando location. From the valet to the room service delivery person, everyone is outgoing and will do anything to make your stay feel welcomed. Upon check-in, the employee working the front... More

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Contributor
18 reviews 18 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for a professional meeting for the third time. Found the rooms to be very comfortable, excellent bedding, quiet, balcony. Enjoyed a game a bocce. Looks like 2 & 4 seat bikes were available complimentary. Was not happy that the lap pool / spa cost $30 after 9AM - seems excessive when paying upwards of $300 / night. Wifi... More

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Boca Raton, Florida
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have had the opportunity to stay at Ritz properties in the US and Cayman. That said, those properties have delivered consistent service and met high expectations. In this case, however, the same can not be said. From damaged hardware to low-pressure showers, the annoyances recurred. The problem was that against the benchmark, all the other Ritz Carltons, this one... More

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jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your feedback and I am very sorry that your experience did not meet your expectations. I will make no excuses. I would be grateful if I could speak with you about your experience to get more feedback on your visit and how my team and I can improve. Please let me know if you would like to... More

Bonita Springs, Florida
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we were here for a wedding and it was fantastic....the wedding planners were great! the had to be very flexible because of weather etc . the choices for food were another thing...the casual place downstairs was a southern theme that was very odd... and very expensive... breakfast is on average 24-27$ for nothing we felt that special. The wedding was... More

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Halifax, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Checked into the Ritz after a day of shopping! From the moment we arrived, we felt like royalty. Staff were efficient and polite - all staff, no matter where we went they all said Hello and enjoy your stay. Our room was on the 12th floor with a spectacular view of the golf course and pool area. We enjoyed a... More

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Pool area(13)
  • Room service(10)
  • Lazy river(10)
  • Golf course(4)
  • Club lounge(4)
  • JW Marriott(3)

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando

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