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The Ritz-Carlton Orlando, Grande Lakes

5.0 of 5 4012 Central Florida Parkway, Orlando, FL 32837
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Certificate of Excellence 2014
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The Ritz-Carlton Orlando, Grande Lakes
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The Ritz-Carlton Orlando, Grande Lakes
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1,347 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Hazlet, NJ
Contributor
14 reviews 14 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is our 3rd stay at this hotel in six years and by far the worst. The new restaurant that replaced Vinyard Grill is extremely limited. On our 1st day I ordered the ribs, it was dry and blend. The club lounge experience was just standard nothing special. I felt the food at the lounge was being repeated. I did... More 

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Orlando
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here this weekend and had a awesome time, the suite we had was brilliant. We stayed on the Club Level - the staff were fantastic, James the Club Manager we very attentive and the rest of his staff especially Michael did everything possible to make our stay very memorable. The hotel itself was immaculate. Every member of staff... More 

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New York City, New York
Top Contributor
198 reviews 198 reviews
49 hotel reviews
138 helpful votes 138 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I have been coming to this hotel for 5 years now. I am slowly seeing a decline and it is sad. I have heard a rumor that the new Four Seasons hotel has taken 50% of the RC staff. The service at valet was horrendous. I was ignored numerous times when we pulled up to the hotel or received our... More 

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jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

I want to thank you for your feedback from your recent visit and I am very sorry that you had to experience these service issues. I will not make any excuses! Of course, I would love to speak directly with you if you have the time. We continue to work to improve all of our areas and the spa will... More 

NY
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

We have been going to the spa for years. This and my last visit were below par. Food was not the same at vitale. In the locker room they had no combs, I ask for one and was told we are out. Really...sorry not the Ritz Carlton way for sure.

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jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for sharing your comments on your experience in our spa. I am very sorry that we did not provide the experience that you were expecting. Your feedback is very important to me and I have shared them with our spa team. Of course, I would really like the opportunity to speak with you directly if time permits. Warmest... More 

Tampa, Florida
Contributor
12 reviews 12 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

As the title states, this is one of the best RC properties I've been to. Staff is friendly and accommodating. The new restaurant and bar is a major improvement from the outdated predecessor. Club level is a must. The food offerings each day are superb.

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Windermere, Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

I organized a group of 7 local ladies to visit the Spa at Ritz Carlton on December 7 to celebrate a friends' birthday. As locals we have all visited and enjoyed the Spa before. For several weeks I called and emailed the Spa to confirm details. I was promised champagne upon arrival and I requested that the birthday girls' charges... More 

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jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

I want to thank you for your feedback on your recent visit to our spa and the service lapses that occurred. I appreciate your candor and my spa team and I will use your comments to ensure we correct the items you noted. I personally want to apologize for creating a stressful time for you during your relaxing spa event.... More 

Orlando, Florida
2 reviews
3 of 5 stars Reviewed 1 week ago

We visited the Ritz side of the JW Marriott/Ritz connection and hung around the pool as the JW pool was under construction during our stay. Wanting to relax and enjoy the day, we were looking forward to pool service even though it was a little chilly outside. After 20 minutes of being passed up by the pool attendants and not... More 

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jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for taking the time to share your feedback on your recent visit to the resort. I appreciate your candor and will use this information to work with my team to ensure these service lapses do not occur again. I am very sorry that you experienced this lack of service and if you have the time would love the... More 

Miami Beach, Florida
Top Contributor
62 reviews 62 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The large edifice that almost overwhelms you on first look, actually is a classic Ritz Carlton hotel. The immediately warm greetings of the friendly attentive staff extends throughout the hotel. The elegant detailed and art filled public areas are classy and soothing, especially for such a large facility. The food served at the meeting events was high quality, properly prepared... More 

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Stockholm Sweden
Top Contributor
141 reviews 141 reviews
80 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the grande lakes during the summer with my family. This is a massive hotel, closely connected with the JW Marriott nearby, and has most facilities you can think of. A variety of pools, good golf course, great selection of dining options, wide variety of rooms, spa, massive fitness room and its of course close to Disney World and... More 

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Oxford, England, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am a Marriott Rewards Platinum card member so have stayed in hotels all over the world. When I was in the Beijing JW (which was great) I asked the chap there what was the difference between the JW and the Ritz Carlton across the square - he replied "they will know your name there". I decided I did not... More 

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jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your loyalty to our brand and thank you for your candor and feedback. I am very sorry for the inconveniences you experienced and that you did not have the chance to enjoy our Ritz-Carlton Club Lounge. There is no excuse for the defects that occured and I would love the opportunity to speak with you directly if... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(18)
  • Pool area(12)
  • Lazy river(9)
  • Room service(8)
  • Golf course(4)
  • Club lounge(4)
  • JW Marriott(3)

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
Hotel Style:
#5 Luxury Hotel in Orlando
#6 Spa Hotel in Orlando
#7 Green Hotel in Orlando
#8 Romantic Hotel in Orlando
#19 Family Hotel in Orlando
#26 Business Hotel in Orlando

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