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The Ritz-Carlton Orlando, Grande Lakes

5.0 of 5 4012 Central Florida Parkway, Orlando, FL 32837
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Certificate of Excellence 2014
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The Ritz-Carlton Orlando, Grande Lakes
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The Ritz-Carlton Orlando, Grande Lakes
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1,304 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Waccabuc, NY
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Second time I have stayed here in the past year, this time as the spouse of an executive responsible for a 500 room booking associated with a conference, and hugely disappointed. First, they had our room wrong and we end up in a small room overlooking the mechanicals on the roof of the conference facilities. No welcome basket. $15 per... More

Was this review helpful? Yes 2
Belfast, United Kingdom
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

My husband and I have stayed at this hotel every year for about 5-6 years. We find it the perfect place to stay and is a total oasis to return to if you visit Disney etc. Breakfast buffet is one of the best in the US and the staff now recognise us as we have stayed so often and we... More

Was this review helpful? Yes 2
Beavercreek, Ohio
Top Contributor
67 reviews 67 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was my first Ritz-Carlton experience. It was definitely upper class as you got nickel and dime for everything. The $25 resort fee covers wifi, transportation to and from the Disney/Universal park as well as float rental for the pool. There were other benefits, but those were the two that we used. As mentioned, self-parking is $20 per day. The... More

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jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your feedback on your recent visit. I am grateful for your candor and want to apologize that you did not feel your experience met your needs. If time permits I would very much like the opportunity to speak with you about your experience. Warmest Regards, Jon McGavin More

Morrisville, North Carolina
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Very nice hotel. The lobby bar was busy on Friday and Saturday night. Very big pool. Parking was $20 per day. Free shuttle to magic kingdom but only if you pay the $25 resort fee. A lot of activities for children.

Was this review helpful? Yes 1
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This ritz property is definetly for the conferences that are held there. Its very nice,but kinda in the middle of nowhere. All the good restruants are at least 15-20 minutes away as wellas Disney,etc. I suppose if you don't mine driving out for entertainment its a nice place to stay. It no as nice as some Ritz propertied I've stay... More

Was this review helpful? Yes 2
Tampa, Florida
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I were ecstatic to make this Ritz the home base for our recent trip to Orlando. Everything from their concierge services to dining at Norman's, was perfectly on par with what we've come to expect from the luxury chain. Regardless if we're staying in LA or Paris, the staff always ensures no amenity is forgone.

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there after a few days in Disney hotel. First of all, it is very quiet there. The pools are nice. There is also a pool for infant. The restaurant at basement is very pretty. It reminds me of a trendy place in NYC although I was told it is modeled as old FL farm. The food is at... More

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Singapore, Singapore
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I had Ritz Carlton for my 6-night stay in the land of theme parks, and we were so glad we chose Ritz. Impeccable service: the Ritz folks made us feel really welcomed the moment we stepped foot at the hotel. My special compliment goes to Lawrence who checked us in, for his very warm and professional reception. He was so... More

Was this review helpful? Yes 2
Key Biscayne, Florida
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Third time at this very nice property; this last time was spring break and even then the place never felt crowded, the service is up to par with our expectations, the lobby bar has a great atmosphere. Dinning, this time we only ate at the coffee shop and it was just ok, nothing to brag about; on previous visit, we... More

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12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned again to the Ritz for 3 weeks this summer and it wasn't long enough! The service just seems to get better each time and most of the team remember our names and welcome us with a smile. They seem genuinely delighted to have us staying and are constantly finding ways of raising the bar. When we pull up... More

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Very nice(20)
  • Pool area(13)
  • Lazy river(10)
  • Room service(10)
  • Golf course(4)
  • Club lounge(4)
  • JW Marriott(3)

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando

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Room/suite (87)
Hotel & grounds (92)
Pool/beach area (38)
Bathroom (37)
View from room (24)
Business center/function rooms (4)
Dining (12)
Family/play areas (2)
Other (98)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (113)
Deluxe Room (Pre-Renovation) (93)
Jacuzzi (1)
Lake Front Executive Suite (Pre-Renovation) (37)
Pool (23)
Restaurants and Bars (73)
The Hotel (91)

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