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All 326 Orlando hotels

Crowne Plaza Orlando Universal

3.5 of 5 Hotel   |   7800 Universal Boulevard, Orlando, FL 32819
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84%
Ranked #114 of 326 Hotels in Orlando
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Darrell P Orlando
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1,530 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Being a Gold IHG Member, I try to stay within the IHG family of Hotels. This was my first time at this Crowne PLaza and I was pleasently surprised. Check in was easy, my room was large and very clean. Nice appointed with comfortable furnishing. The Bath was quite roomy with very upscale products for me to use. I remember... More

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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Ive stayed at the crown plaza orlando 4 times now. my first time was fine, no dramas, however the last 3 times ive gone, its been a negative experience. I feel even more annoyed at myself for giving them another chance with my money and with my holiday experience. on my second visit, the room was dirty, bedsheets stained, and... More

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Karaleeandliam, Thank you for your feedback. Whille we stive to be we know we are not perfiect. However it is very unusual that we will disappoint on three consecutive visits. It is our mision to provide you with friendly and courteous service and when something does go wrong at least we can be empathetic to your situation. It does... More

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Stayed her for two weeks on our honey moon. Good location surrounded by restaurants, bars and grocery stores. Close to universal studios. Nice pool but a poor gym (lacks equipment) no wifi in the rooms but there is at reception. Plenty of parking

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

First and foremost, congratulations and thank you for spending your honeymoon with us at the Crowne Plaza. I am glad that you enjoyed your visit and loved the location. There is so much new in the area that is within walking distance. I am sorry that you were not impressed with the fitness room and apologize also for the temporary... More

Senior Contributor
29 reviews 29 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel.The staff are friendly food is good. The pool and gym are in great condition. There is a games room. Rooms are spacious aswell. It is located next to Universal Studios. OVERALL I WOULD RECOMMEND THIS HOTEL TO ANYONE!

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear aza7, I thank you for the wonderful review. I am glad that you enjoyed our hotel, the guestroom and amenities provided to you. It means a lot to us that you have taken the time to share your experience with our Trip Advisor readers. More

Fall River, MA
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We ordered on online coupon and got a good rate for what we that was an upscale hotel in the area. We were disappointed when we entered our room. We had a junior suite and if we payed the rack rate would have likely demanded a refund and left. Bed was good and clean but the couch, rugs, and bathroom... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Dan_Ryan, Thank you for your feedback. I am truly sorry that your guestroom cleanliness did not meet with your approval. We are very proud of our housekeeping team and have a very aggressive general clean and carpet shampoo programs in place. If you would kindly reach out to me to identify your room number we will certainly correct any... More

Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I loved this place would stay here again, the pool was nice the tiki bar was great rooms were spacious and clean. It was close to the mall and interstate. Lots of stores and restaurants. Staff was friendly and check in and check out was very quick and easy. This was one of the best Hotwire deals I have gotten.

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Im so glad that you found the Crowne Plaza Universal to your liking and a great value. Your mention of our staff means a great deal to us and I thank you for taking the time to write such kind words. I hope you can visit again soon. Atlanta is not very far away. More

Coral Springs, Florida
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Everything about our stay at the Crown Plaza in Orlando on Universal Drive was great. The front desk rep was friendly and gave our boys a handful of tokens for the arcade upon check-in. Our room was clean. Beds were comfortable. Big flat screen tv. We stayed on the Executive Level (15th floor) and the Executive lounge was a bonus... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the wonderful comments. I appreciate that you have taken the time to share your experience with our trip advisor readers. It is gratifying to know we met with your approval and hope you can come back and visit soon and often. More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't like to criticize generally as I read other peoples reviews and think they are complaining for the sake of it but I wasn't impressed with this hotel. On the surface everything looks fine, it's clean and well presented. But the longer we stayed there the less I was impressed, they seemed eager to milk us for as much... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to share your experience. I am very sorry that your visit was a disappointing one. While we are priced comptetitively with wifi, food serivice, etc I am most concerned about your quarters. I will review with our housekeeping team as gratuities left should only be received after our guests depart. I would appreciate you... More

Barton-on-Sea, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel many many times has never been anything other than first class , value for money it knocks spots of the Disney hotels and in a terrific location aswel just back from idrive so a short walk to numerous restaruants and other attractions, if your looking for a good value for money in a first class location... More

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Brian D It was very nice to read your review. We love hearing from our repeat guests and it is gratifying to know we have met your expectations over and over again. I thank you for your loyalty and hope you can come back time and time again. Thank you. More

Nuneaton, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a great hotel this is the place to stay. The staff are very helpful the rooms are always clean and the breakfast is always good. Its a good base too due to its close proximity to all the attractions and shopping malls. One of the concierge's Douglas is very knowledgeable he can always give us... More

Was this review helpful? Yes
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Christine P Thank you for sharing with our Trip Advisor readers. Your wonderful review is very much appreciated and I especially want to thank you for recognizing Douglas at our Bell Services department. I am glad that we are a hotel that you love. Please visit again. More

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando

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