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Crowne Plaza Orlando Universal

3.5 of 5 7800 Universal Boulevard, Orlando, FL 32819
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Certificate of Excellence 2014
Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,663 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Eau Claire, Wisconsin
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for a family vacation to Universal Studios. It is very close proximity and has bus transportation to the parks. The staff was beyond amazing. We loved the women from Concierge desk she was beyond amazing and sweet. We loved the bus driver who took us everyday to the park and back. It was truly an amazing experience... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

This was a review which I left on February 23rd 2011 - I am EACH year in Orlando area and I am still awaiting an apology from this hotel - NOT financial compensation BUT merely an apology ... PLEASE read and PLEASE be advised ... An outrageous misuse of conduct on a managerial level for ANY hotel chain ... Please... More 

Was this review helpful? Yes 3
Sarasota, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As Florida residents we frequent the parks at Orlando often, this is the FIRST time in 10yrs that we have not been woken up at the crack of dawn by excited families getting ready for their day at the park. We always ask for something away from the elevator for that reason, so were pleasantly surprised when we arrived on... More 

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Largo, Florida
Top Contributor
58 reviews 58 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I remember the Crowne Plazas used to be truly top of the crop. This one was still very nice and highly recommend it. Staff was great and very clean property. The food was all catered but it was excellent. The rooms were on the smallish side but very nice as well. I was there for meetings but a lot of... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

y wife and I have been going to the Crown Plaza Universal ever since it opened, we visit Orlando twice each year and for three weeks each visit, we are always made welcome .its like coming home. every member of staff remembers us.we have had a great room every visit. very clean .comfortable beds. lovely pool, enjoyed the breakfast buffet... More 

Was this review helpful? Yes 1
Terri M, Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. It's our pleasure to welcome you "home" and take care of you. We're looking forward to your next visit! More 

Harrisburg, Pennsylvania
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a trip to Universal. It was a great value compared to the other hotels in the area. It is a bit dated. It is two blocks from International Drive and they are rather long blocks but I recommend buying tickets to the International Drive trolley ($7 for a 3 day pass). First the good. The front... More 

Was this review helpful? Yes 5
Orlando, Florida, United States
Top Contributor
58 reviews 58 reviews
14 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a good hotel that need to improve in few areas. Upon arrival to the room we noticed the toilet paper very low on on side and completed finished on the other side. We have issues issues the room keys which did not work in the room and did not work at the executive level. I went 3 times... More 

Was this review helpful? Yes 2
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Carlos A Thank you for the feedback. I can certainly understand your frustration and sincerely apologize for the issues you had with your keys. I will certainly address the low toilet tissue rolls with our HK leadership. I appreciate your valuable critique so that we may address any deficiencies and continue to improve our service to you. More 

Saskatoon, SK
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights in early February with my husband. Room booked on Hotwire. The room was fine if a bit dated. But the noise outside the room, especially at 7am when it sounded like someone was wheeling out carts of garbage or something below our room. We were on the 6th floor. And it went on for an... More 

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and I am very sorry you were disturbed by sounds below your room. I am unsure if this was caused by a possible delivery truck outside or some other source. We go to great lengths to train our employees ensure your privacy is addressed. Again, my apologies. More 

Bourne, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Crown Plaza Universal for a quick stay on 2-4-2015. The front lobby staff were polite and friendly. The room and bathroom were clean. The drain plug for the bath tub would not stay up so the it had to be propped up to drain. The beds were comfortable but it poured out that night and there was... More 

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing. I will investigate your concerns about the rain noise. The only covering we have is the membrane that encloses the atrium from the outside elements. A heavy rain will result in the sounds that you mention. I am still unclear and unsure that this was what you were referencing. I do appreciate you bringing it to... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

What can I say one of the best hotels in Orlando location is great staff are more than fabulous lisandra in particular nothing was to much trouble and the room service food not the cheapest but Its worth every penny cant wait till I'm back there again this September

Was this review helpful? Yes
Terri M, marketing agency at Crowne Plaza Orlando Universal, responded to this review

Thank you for your wonderful review! Hope we see you back again soon! More 

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#63 Business Hotel in Orlando
#95 Romantic Hotel in Orlando
#100 Family Hotel in Orlando

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