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Crowne Plaza Orlando Universal

3.5 of 5 7800 Universal Boulevard, Orlando, FL 32819
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Certificate of Excellence 2014
Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,588 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed at Crowne Plaza Orlando Universal in november/2014. We had to checkout the other hotel that we were because the room was to allergic to my wife, dense carpet, not clean enough. We searched a Pure Room to allergics and the Crown Plaza was our choice. We booked a King Size Bed but once we've arrived... More

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the opportunity to review these concerns with you directly. I certainly can appreciate your sensitivity to allergies and smokers. As I made mention, the room issues have been reviewed with our housekeeping leadership team. While I am very proud of our Housekeeping performance, any deficiencies are addressed to allow us to continue with improvement. The designated smoking... More

Cheltenham, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
132 helpful votes 132 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel is perfectly positioned for universal and offers free parking and shuttles. The rooms although a little tired had everything you need, were very clean and comfortable. I would definately say that modernisation is required throughout this hotel or these reviews will start to tumble, also had I paid more than £70 per night I would have given 3... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

I do appreciate your 4 star review and comments. I am glad that you enjoyed your visit and appreciate a clean and well maintained hotel. Great news is that we are planning for a renovation and hope to accomplish this soon. Please have a safe holiday season. More

Rumney, NH
Top Contributor
81 reviews 81 reviews
34 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

When I booked this hotel the convention booking engine said it was about a half mile from convention center and with a name like Crown Plaza Universal I thought it was right near Universal studios, my mistake. It is about a mile and a half to both. Luckily shuttle service was provided to the convention center. The room was average,... More

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Polar Caver Than you for sharing. I can understand your concern with the distance. We go to great length to ensure our information is accurate but I will certainly investigate the verbiage on our website content to ensure it is correct. I am sorry that we only earned a 3 star rating from you. Your comments will be shared... More

Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked the Crowne Plaza through a Travel Counsellor so it came recommended but I'm really glad we decided on it. The location is brilliant, 10 minutes from Universal and the Outlet mall! We were on our honeymoon and even though its a big hotel the staff really made us feel special - they were very helpful and friendly with... More

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

First and foremost, congratulations and thank you for including us on such a special occasion. Thank you for the wonderful review. I know Tommy and Doug will appreciate your kind words. I hope you can come back and spend your one year anniversary with us. Happy Holidays. More

New Rochelle, New York
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Excellent pool, staff and great bar service. Never had a problem for the 4 nights we stayed there. We had an upper floor room and was upgraded. The room was very clean and well kept. Thank you CP for a wonderful stay.

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Jenny E Thank you so much for the wonderful 5 star review. I am so glad that you enjoyed your 4 day visit with us at the Crowne Plaza Universal. Please visit again soon. Happy Holidays. More

Toronto, Canada
Top Contributor
82 reviews 82 reviews
60 hotel reviews
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

A small group of us spent two nights at this property on a short vacation to visit Universal Studios. It was at the top of our price range but we chose it because it looked nice, they had an affordable Executive Level rate, and it was close to the parks. Check-in was completed swiftly and hassle-free. The lady that checked... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Ryguy7 Thank you for such a wonderful review and I am so glad that you noticed the recent improvements. We have received so many positive comments about the extra outlets in the new lamps. I know the frustration of having to "search" for an outlet and having to move furniture to access them. The new fire pits and soft... More

Indianapolis, Indiana, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed at the Crowne Plaze while in town for a conference at the convention center which was about 10 minute drive away but well worth it. The staff were exceptionally friendly, especially Dirk at the bar. He was attentive to his patrons and made everyone feel welcome.

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Lisa H Thank you for the wonderful review and the 5 star rating. That means a great deal to us, knowing we met or exceeding your expectations. Your mention of Dirk is appreciated and I will certainly share your comments with him. I hope your conference went well and we dook forward to your return, possibly for a leisure... More

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here 3 nights before cruise,was made very welcome at the front desk on arr,received Execellent and helpfull service with everybody here,the room on the executive level was clean and well maintained only thing was the AC it was efficient but very loud minor issue. The executive level has buffet breakfast included was good choice....would definitely stay here my next... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Andrew C Thank you for the wonderful review. I appreciate you sharing your experience with other Trip Advisor readers. We get many pre and post cruise guests at our Crowne Plaza. I hope you enjoyed the cruise as well. Please visit again. More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

My fiance and i stayed here for 9 nights. We really enjoyed our stat. The bed is extremely comfortable and i got a great nights sleep every night. The location is great. It's 5 minutes to a wallgreens grocery store and about 8 mins from IHOP and other food places. There are two free shuttles a day to and from... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear lizel05, I know our Trip Advisor followers will appreciate your thorough review. I am so glad that you enjoyed your 9 day visit with us. Thank you for taking the time to share your experience. More

Staten Island, New York
Top Contributor
57 reviews 57 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent four nights at the Crowne Plaza in October 2014 for my friends destination wedding. The Crowne Plaza was absolutely stunning and excellent hosts. They put together a beautiful dinner for my friends rehearsal dinner and the ambiance could not have been nicer. The rooms were very clean and staff was very courteous. They do have excellent transportation to... More

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Nina L Thank you so much for the wonderful 5 star rating and kind words. I'm glad the event went well and your group enjoyed the experience here at the Crowne Plaza. I hope you can visit again soon. More

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando

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