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Crowne Plaza Orlando Universal

3.5 of 5 7800 Universal Boulevard, Orlando, FL 32819
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Certificate of Excellence 2014
Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,659 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW

y wife and I have been going to the Crown Plaza Universal ever since it opened, we visit Orlando twice each year and for three weeks each visit, we are always made welcome .its like coming home. every member of staff remembers us.we have had a great room every visit. very clean .comfortable beds. lovely pool, enjoyed the breakfast buffet... More 

Was this review helpful? Yes 1
Terri M, Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. It's our pleasure to welcome you "home" and take care of you. We're looking forward to your next visit! More 

Harrisburg, Pennsylvania
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for a trip to Universal. It was a great value compared to the other hotels in the area. It is a bit dated. It is two blocks from International Drive and they are rather long blocks but I recommend buying tickets to the International Drive trolley ($7 for a 3 day pass). First the good. The front... More 

Was this review helpful? Yes 3
Orlando, Florida, United States
Top Contributor
57 reviews 57 reviews
14 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a good hotel that need to improve in few areas. Upon arrival to the room we noticed the toilet paper very low on on side and completed finished on the other side. We have issues issues the room keys which did not work in the room and did not work at the executive level. I went 3 times... More 

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Carlos A Thank you for the feedback. I can certainly understand your frustration and sincerely apologize for the issues you had with your keys. I will certainly address the low toilet tissue rolls with our HK leadership. I appreciate your valuable critique so that we may address any deficiencies and continue to improve our service to you. More 

Saskatoon, SK
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights in early February with my husband. Room booked on Hotwire. The room was fine if a bit dated. But the noise outside the room, especially at 7am when it sounded like someone was wheeling out carts of garbage or something below our room. We were on the 6th floor. And it went on for an... More 

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and I am very sorry you were disturbed by sounds below your room. I am unsure if this was caused by a possible delivery truck outside or some other source. We go to great lengths to train our employees ensure your privacy is addressed. Again, my apologies. More 

Bourne, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Stayed at the Crown Plaza Universal for a quick stay on 2-4-2015. The front lobby staff were polite and friendly. The room and bathroom were clean. The drain plug for the bath tub would not stay up so the it had to be propped up to drain. The beds were comfortable but it poured out that night and there was... More 

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing. I will investigate your concerns about the rain noise. The only covering we have is the membrane that encloses the atrium from the outside elements. A heavy rain will result in the sounds that you mention. I am still unclear and unsure that this was what you were referencing. I do appreciate you bringing it to... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

What can I say one of the best hotels in Orlando location is great staff are more than fabulous lisandra in particular nothing was to much trouble and the room service food not the cheapest but Its worth every penny cant wait till I'm back there again this September

Was this review helpful? Yes
Terri M, marketing agency at Crowne Plaza Orlando Universal, responded to this review

Thank you for your wonderful review! Hope we see you back again soon! More 

Tampa, Florida
1 review
1 of 5 stars Reviewed 1 week ago

I found the staff very rude and unwelcoming. I was uncomfortable at check in and had the same impression with the rest of the staff. The walls are paper thin and I stayed with my Husband for Valentines Day...Room is right next to to a child that has yelled all morning and parents that do the same; I could hear... More 

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Nancy V It is disheartening to read any comments about our staff being rude and anything less than accommodating. Moreso, when it comes from one of the employees from a sister hotel of the IHG Brand. I am sorry that your neighbors disturbed your sleep and that there were no alternative rooms on a sold out night. More 

Rochford, Essex, UK
Senior Contributor
48 reviews 48 reviews
45 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 12 nights spread over super bowl weekend. Have spent many nights in Orlando at different IHG hotels but first time here. Payed for a executive king room - was clean good size and adequate - only problem with room 1414 is that the output of the aircon is directly to the side of the bed at head level... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Traveling weekly for business purposes, I have a lot of experience staying in hotels. This by far has been the best. A special thanks to William at the front desk for ensuring my stay was comfortable from start to finish. Great job!!!

Was this review helpful? Yes
Greensboro, Georgia
Top Contributor
83 reviews 83 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know why my company decided to pick this hotel, which is much farther away from the convention center. So, we were past the bus route and had to rent 2 vans and use 2 people to shuttle us back and forth every day. We arrived at 3:00 pm and they said that check in was not until 4:00pm.... More 

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing. When we participate with many of the conventions at the center as an official hotel the shuttle is normally included. I am sorry that you didnt find our hotel to be to your liking and I do sincerely apologize for the delayed check in and the technical difficulties with the television signal. This is certainly not... More 

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#57 Business Hotel in Orlando
#98 Romantic Hotel in Orlando
#101 Family Hotel in Orlando

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