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Crowne Plaza Orlando Universal

#114 of 327 Hotels in Orlando
Certificate of Excellence
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7800 Universal Boulevard, Orlando, FL 32819
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Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,677 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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West Palm Beach, Florida, United States
Top Contributor
66 reviews 66 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed yesterday NEW

The room was 'ok', though any time I see mold in the grout I get the 'icks' and this place did that to me. It wasn't super bad, but enough to be noticed. The pool, although not crowded at all, had cloudy water and did not smell chlorinated to the standard that a public pool should. Surprisingly the jacuzzi was... More 

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Saint Clair Shores, Michigan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

The valet service was GREAT! Genean Danny were awesome. Thank you guys. Hotel was very quiet and everybody was very nice. the outside had chairs and sofas and a fire place that was quaint. it was a great stay.

Was this review helpful? Yes 1
Florida
Top Contributor
98 reviews 98 reviews
22 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I stayed one night while on a business trip and found the staff to be some of the friendliest and most helpful hotel personnel which I've ever encountered. The willingness to help was exemplary and was what a person would expect at a very exclusive hotel. The room was unexpectedly large with a seating area and had a small coffee... More 

Was this review helpful? Yes 2
Lubbock, Texas
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The place was absolutely beautiful. The service was impeccable. Anytime we needed anything, it was taken care of immediately. The hotel is conveniently located to many of the popular attractions and well known restaurants. Highly recommended!

Was this review helpful? Yes 2
Chicago,IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this hotel and did disney world for a couple days. The hotel was beautiful... pool was bath water warm, and they had fun games out for the kids to play. The night time had fireplaces and a nice tiki outside bar with good fruity strong drinks. We loved disney but hoped we had had an extra day... More 

Was this review helpful? Yes 2
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your wonderful words. We are so glad you were enjoyed our hotel. Please come back soon and be sure to make it a longer stay. Thanks again! More 

Ottawa, Ontario, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

My daughter stayed at this hotel during a four day visit to the theme parks in March 2015. We got a decent daily rate by prepaying, and breakfast, wifi and parking was also included. It is in a good location for Universal, and about a 15 minute drive to Magic Kingdom/Animal Kingdom. International Drive is nearby with lots of restaurants.... More 

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for taking the time to share your experience with us. I do appreciate the positive comments and the no so positive ones as well. This will allow us to address your concerns and take the necessary corrective actions to continuously improve our service delivery. To our IHG members we do offer a 2pm late checkout whenever... More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was great! Our room was extremely clean. We had a view of Universal Studios from our window. The staff was so helpful and friendly. We took the free shuttles to the theme parks everyday. There are plenty of places to eat within walking distance. Everything worked out perfectly. We ate breakfast at the hotel every morning, and it... More 

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Annandale, Virginia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised after reading some of the reviews for this hotel. We found our room on the 8th floor to be very clean, in great condition and the overall hotel to be in great shape. The location was 1.6 miles from the parking areas for Universal which was very convenient. All the employees were friendly and helpful. Douglas... More 

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Sao Paulo, SP
1 review
4 of 5 stars Reviewed 2 weeks ago

I´ve organized a week convention and people from the hotel helped me a lot. Especially Jeff (was wonderful to me!!!), Charlotte (was such a hand), Lisandra (helped me a lot), Richard, Tommy...and so many others. The hotel has a nice view, and a good pool and hot tub! Restaurant is fine, not so many options, but food is good! Staying... More 

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Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your wonderful review. We are always pleased to know that our guests enjoyed their stay. It means even more when you recognize our staff. We'll be sure to share this with everyone. Hope to see you again soon! More 

Halifax, Canada
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

had a wonderful stay, 4 nights while we visited nearby universal studio parks. Hotel was a great and relaxing place to come back to after a tiring fun day out. pool was great place to cool off and rest. room was very nice, quiet, great sleep. Staff were all excellent - very friendly. Very highly recommended. Tim & Rebecca &... More 

Was this review helpful? Yes 1
Terri M, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We are so pleased you enjoyed yourself and hope we see you again very soon! More 

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