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Crowne Plaza Orlando Universal

#114 of 327 Hotels in Orlando
Certificate of Excellence
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7800 Universal Boulevard, Orlando, FL 32819
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Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,690 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Drogheda, Louth, Ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Highly recommend this hotel to anyone going to Universal. Just a short complementary bus ride to the park. Great friendly staff. Lovely clean pool. The room was amazing. Huge comfy bed and good size tv. And great views over the new Orlando eye. We loved it.

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and for the 5 star review. Some very good tips for our Trip Advisor readers. The Orlando Eye opens very soon. We hope you can come back and enjoy it, and another stay in our hotel. Again, our thanks for taking the time to share. More 

Acworth, Georgia
Top Contributor
85 reviews 85 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Easy self park $10 a night, lots of places to eat nearby and almost walkable to Universal Studios! We had the best bell hop (I hate that I have gotten his name, blond haired guy) He was so friendly and helpful!!! Thanks!! Hotel is clean, has a couple places to eat and even though it was at full capacity we... More 

Was this review helpful? Yes 3
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and for the 4 star review. You've shared some great points for our Trip Advisor readers. We really appreciate your recognition of our staff too. We're looking forward to your next visit! More 

Sharjah, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hotel appears to be little worn out but they are trying to catch up..... Rooms are spacy.. have a good WiFi with good speed.. house keeping not upto the mark... Pool is great with a great pool side bar/restaurant... Vending machines on each floor and washing machine on 2nd floor are a real advantage... Breakfast was good but staff sounds... More 

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and for the 4 star review. Some very good tips for our Trip Advisor readers. I do appreciate your kind mention of Tahar. I will make sure he knows of your praise. I am sorry some of the others did not provide the same service and we will use your comments at our next huddle meeting... More 

Barnoldswick, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Great location approx 10 minutes from universal by car or complementary shuttle bus. We had an executive queen room which easily accommodated the four of us. The executive lounge was nice for breakfast with pastries and coffee for on the go ! Although the lounge was closed 2 nights a week in the evening, there was snacks and soft drinks... More 

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so pleased you enjoyed your stay and all that we have to offer. More 

Senior Contributor
34 reviews 34 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a good hotel. Not a fancy one, not the best food in town, but it is a great option if you want good value for your money! Rooms are very good and clean, location is nice and prices are fair. We had a nice rate (no breakfast, but who cares with so many starbucks around?!). I would recommend... More 

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your review. I appreciate your comments and critique of our hotel. While currently nothing fancy we are excited about some upcoming improvements. In the meantime we will continue to focus on providing a clean and well maintained facility with friendly service. Please come back soon. More 

Senior Contributor
23 reviews 23 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice little resort. Came with family. Quiet rooms, stowaway beds available, shuttle available for parks (only certain times), very disappointing breakfast, nice pool area, and very friendly staff. FriendlyFriendly advice , buy your tickets for the parks online. The concierge charges a fee.

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the nice review. I'm glad you enjoyed your visit with us and your overall stay rated four out of five stars. I am sorry that you were disappointed in the breakfast. We normally receive very positive comments about our buffet. Thanks for sharing. More 

New Berlin, Wisconsin
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived late, 1:30am. I was greet by name and my room cards and a luggage cart was waiting for me. Grounds, rooms and bar area clean. Snack bar reasonably priced. Staff very helpful and friendly. Location is great for Universal or anything else. Walking distance to food and gifts and entertainment. The shuttle to Universal only runs twice in the... More 

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Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this great review. We strive each and every day to go the extra mile and really make your stay the best it can be and are grateful when our team is recognized. Please come back soon! More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

We chose this hotel for price and location. The hotel offers shuttles to Universal, Disney and SeaWorld. The Disney shuttle leaves at 9 am and returns back at 10:30 pm which certainly makes for a long day. The only other way to get to Disney parks including Downtown Disney is by taxi which could run upwards of $40 each way.... More 

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for sharing. While it appears your overall visit was satisfactory I am sorry that we only rated 3 of 5 stars. I am glad that you found your visit to be a good value. We will certainly try harder to improve your rating of us. I do appreciate you taking the time to complete the survey. More 

Indianapolis, IN
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

There were outlet malls close by. The room was clean and comfortable. The room service was great and the staff was friendly and helpful. We had to send a package to someone, but it was after hours on a weekend. The staff helped us get it sent via Fed Ex and made sure it arrived timely.

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to share your experience. I am delighted that your experience resulted in a five star rating from you. We want to be the hotel that our guests love and I'm happy that we appear to have achieved this during your visit with us. Please visit again. More 

Louisville, Kentucky
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We were upgraded to the executive level but the room wasn't much more than what I would expect out of a standard hotel room. That aside, we were only there for 1 night and Sky Walk Orlando was only 10-15 minutes away. The Uber ride only cost us about $10. About 20 minutes from the airport. Other than that, we... More 

Was this review helpful? Yes
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the great comments. I am sorry that you were disturbed by activity at the elevators. Your tip is well noted. More 

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