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Crowne Plaza Orlando Universal

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7800 Universal Boulevard, Orlando, FL 32819
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Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,774 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia, USA
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed today NEW

I stayed at this hotel while in Orlando for a conference at the Orange County Convention Center. The hotel is about 1.5 miles from the convention center and the only challenge with the location is that it is right at a very busy intersection. The longest part of the trip was getting through the light right by the hotel. The... More 

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Key Largo, Florida
1 review
4 of 5 stars Reviewed 2 days ago NEW

I arrived 7/24/15. The traffic in front of the hotel was gridlock. The entrance was blocked because of all the traffic. I had to force my way thru the blocked entrance and had to enter into the exit side. Traffic was like this the entire time. I was in town for a meeting. The staff was very friendly. Two thumbs... More 

Was this review helpful? Yes
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

On recommendation we reserved a room at this hotel for our family trip to Orlando, Florida, it it turned out to be perfect for us. Good place as a starting point for the things we planned to visit. Relaxed atmosphere but very helpful personell both at the reception desk, in the breakfast restaurant and in the pool bar. All very... More 

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for staying with us and for sharing this wonderful review! We're so glad you found our hotel to be a great choice for you and your family. Please pass on our thanks to the people who recommended us too. That means a lot to us. We hope to see you again soon! More 

Wolcottville, Indiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I highly recommend this hotel if you want to stay in Orlando near Universal Orlando Resort! The staff was VERY friendly & nice. The restaurant had good food & staff there & Kareem was VERY nice also! If you have a Priority Club Reward card; you can stay on 1 on the top floors, & there's a quiet zone on... More 

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Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

It means a lot to us that you shared this wonderful review. Thank you so much! We all work hard to make sure everyone's stay is the best it can be. When this is recognized it makes our day. We hope you'll be back again soon. More 

Tampa, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Let me start by saying... The only reason why I didn ot rate it 5 stars is because I found that parking is limited when its busy(Durring the weekend). The staff is beyond professional. Nothing I mean nothing is more than 5 or 10 mins away. I would recommend this hotel to anyone, I was very impressed.

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much! We really appreciate your taking the time to share this outstanding review. It means a lot to us that you enjoyed your stay. Please come back and see us again soon. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed here about 4 times while in Orlando. Pros: clean, white bedding I always request an upper floor and so far I've always gotten it :) Stayed in a standard double bed one. It was nice and still spacious. The other times we stayed in the corner jr. suites that have a queen bed. These are always the best choice... More 

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

We're so glad you enjoyed your stay with us and continue to come back! It means a lot to us. We can also understand your concern regarding the parking fee. However, not ever guest has a car so including a parking fee in each persons rate would not allow for the best value. But of course, we appreciate the feed... More 

Boston, Massachusetts
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My entire experience at Crowne Plaza was EXCELLENT. Check in/out was outstanding. I used the Business Center. Breakfast and the afternoon cocktails were superb. I especially wanted to compliment the Bell Captain Douglas. He went above and beyond to help me numerous times. I was standing at the end of a long line. He offered to see if he could... More 

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Lima, Ohio
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent 2 nights here, and went to Universal one day. It is so close to the park. We chose to drive ourselves, rather than take the shuttle. It was under 5 minutes. The hotel is clean, the staff is friendly and very accommodating. Pool area is very nice. Would definitely stay here again

Was this review helpful? Yes 3
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thanks so much for this wonderful review! It's an absolute joy to know how much you enjoyed yourselves. We strive to ensure that all our guests have the best experience possible and I am happy that this was apparent during your stay. We also appreciate you noting how close and convenient we are to Universal Studios. It certainly helps others... More 

Clonmel, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I visited Orlando recently on our honeymoon and stayed at the Crowne Plaza hotel. Great place to stay,very helpful staff with some good tips about local attractions. Reasonably close to various theme parks, nice breakfast,air conditioned rooms, small shop on site for essentials, coin operated laundry facilities on level 2,local pizza place does room deliveries (when in... More 

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Congratulations! We're thrilled you stayed with us for your honeymoon! Thank you so much for sharing this wonderful review. It means a lot to us that you enjoyed your stay and our service. We also appreciate your concern regarding the concierge service. We will be sure to share your comments with them. We hope you'll be again soon. Perhaps an... More 

Gainesville, Florida, United States
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza Hotel the night of 06/28 and checked out the following morning. I had MAJOR customer service issues, but wanted to give the hotel time to resolve them before I posted any review, just in case there was a happy ending. Let me tell you, there definitely was not. My friend and I stayed there... More 

Was this review helpful? Yes 2
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for sharing and please do accept my sincerest apologies. This is an incident of a series of miscommunications and I will personally reach out to you. I am aware of your concerns and was under the impression all was already handled. Again, my apologies. More 

Hotel Review Summarization

What travelers say

  • Pool area(14)
  • Very nice(9)
  • Breakfast buffet(5)
  • International drive(5)
  • Great location(3)
  • Theme park(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Executive Level Queen Studio (Junior Suite) (37)
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The Hotel (55)

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