Clean, well located for Universal. Pool area a bit cramped. Good food, free self-park. "Inclusive breakfast" only applies to two per room apparently. And the wired Internet in the room didn't work. More

The room and hotel was clean, the bed, mattress, and pillows were comfortable. The bathroom was nicely stacked with enough towels. The only thing i didn't like that there is no free wifi in the room, they do provide free ethernet cable if you take your laptop. Nowadays more people are getting used to tablets, i.e iPads, iPhones, i think... More

I stayed at this hotel April/May 2012 with my fiance and several family members as we were getting married at Cypress Grove during our stay. All the rooms we had were large, clean, modern and well decorated and the beds were all very comfortable. All rooms were cleaned on a daily basis to a high standard. I can honestly say... More

We stayed here last year in May for the May-hem convention and had no complaints, so we figured we would stick with what we knew when we re-visited this year. We stayed 5/13 to 5/19. We noticed they were putting money back into the property, which is always great to see. They were improving the parking lot and the water... More

We had been to this hotel 8 years ago, and even though we have been back to Orlando since we decided to return. I emailed the hotel direct before we arrived asking for a room on a high floor overlooking universal if possible. Got a prompt reply that they would try but could not guarantee, anyway on arrival they gave... More

Stayed at the crowne plaza universal in 2011, and had a very nice stay. The staff was always helpful and friendly. The hotel is nicely decorated (as you would expect from a Crowne Plaza). Rooms are clean, modern and quiet. Easy parking in the hotel, and the location is very convenient to Intl Drive and other Orlando attractions, but doesn't... More

over the years i have stayed in several hotels in orlando and i can truthfully say that this hotel is by far the bast i have ever stayed in. the staff is great..the food is great..rooms are very clean...love it!! i have stayed in this hotel for the past 3 years ( about 4 or 5 trips) and it has... More

The minute you walk in you notice it. The smiles, the greeting, nice conversation, quick check in and asking about any questions you have or attractions you'd like to see. Room is clean, comfortable, with updated decor. Restaurant is very good and there are many fine eating places within walking distance, pizza next door. Pool is exceptional, good size and... More

We stayed here for 7 nights and just came home yesterday. It's in a great location- very safe and they provide free shuttles to all the parks, even Disney! Never has trouble getting on one. The room is basic but clean abs has a good rv with loads of channels. The bed was huge and super comfortable. Check in was... More