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Crowne Plaza Orlando Universal

3.5 of 5 7800 Universal Boulevard, Orlando, FL 32819
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Certificate of Excellence 2014
Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,629 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rome, Italy
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel is nice and clean. Rooms very spacious and beds incredibly comfortable. Few minute from Universal Studios. They should include breakfast in there rates. They are stingy with The toiletries. Early in The morning it can be noisy.

Was this review helpful? Yes 1
Manasquan, New Jersey
Contributor
15 reviews 15 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Crown Plaza Universal is one top notch hotel. Anthony Lazzara the hotel General manager is a sure winner, it shows in his staff. Pulling up to check in was my first indication, the valet was most kind and professional, it contuined through check in. The bartender greeted us by Mr. And Mrs. **** each time we visited the hotel... More 

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear offpitney, Your five star review and wonderful comments are very much appreciated. Our team makes me look good and the credit all goes to them. I am thankful for your very kind words. Please visit again very soon. More 

Raymore, Missouri
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here for 3 nights while on business. My room was very clean, well attended to, pretty big for the price and quiet. The pool was nice and the location was great for me too. My only complaint is that there is an additional parking charge. It would be nice if it were just included in the room charge.... More 

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the great review. It is certainly appreciated. I can understand your desire to include parking in your room rate. There is a parking inclusive package available and I might suggest this to you the next time your plans bring you back to us. More 

Key Largo
Contributor
15 reviews 15 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Sadly, we checked in very very late (3:30am) and were out the door very very early (8:30am), so we didn't even get to look around. The room was very clean and comfortable. The product seemed like it was a little less quality, making it more basic, less trendy, than others hotels, but not less nice. My only complaint is that... More 

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear laurabythesea, Thank you for your review and I appreciate you taking the time to share even though you visit was for merely a few hours. Many of our rooms do come with refrigerators and we have others if requested for our guests staying in our standard king rooms. I do hope you can come back and spend more time... More 

Belfast, United Kingdom
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed 1 week ago

Firstly credit were credit is due, the staff at this hotel are very pleasant and helpful especially Selina in the bar who is " awesome " . That is as positive as I can be. It goes downhill from here. The decor and design of this hotel is poor. Our room 407 has an interior style balcony running around each... More 

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Caz M, Thank you for your comments. I am terribly sorry on how the mishap with the coffee was handled. We should have immediately offered to have your clothing sent out to our cleaners. I know you are disappointed but have also had conversations with Phil Infante, our Director of Operations and with Lisandra our Front Desk Manager. I... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I went from United Kingdom to Florida for the first time with my family, I found that this hotel was just amazing it had a Pool, Games Room (which you can win things) it had great rooms the service at Breakfast was great. I also found that it was quite convenient this is because there was lots of things right... More 

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Rohan B Thank you so much for the kind words and useful tips. I am so glad that your visit with us at the Crowne Plaza Universal and to the Orlando area was a pleasant one. I'm sure we I visit your side of the pond that I will be as confused and frustrated with the steering wheel on... More 

Waconia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Crown Plaza Universal after Buena Vista Vacation Managment scammed us and left us high and dry. Hotel was beautiful, pool was lovely, OK laundry facility. Very happy that they had room for us after finding out the night before we flew to Floriday that BV VM canceled our reservation. Please don't do business with Buena Vista... More 

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Lori B, After having difficulties with your reservations elsewhere I am so glad that we were able to accommodate you and your family. Thank you so much for the 5 star review. We certainly do appreciate your kind words. I hope your next visit to Orlando includes the Crowne Plaza Universal. More 

Top Contributor
85 reviews 85 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

I am a little disappointed in my stay here. Been here a few times and each stay leaves something to be desired. There are some bad reviews here and I know management says they are going to do better but are they really going to or is it just a punchline. I stayed here the first year it was open... More 

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Tino L Thank you for sharing. I am very sorry that your recent experiences were not up to par. I assure you we take guest service very seriously and there is no "punch line" intent in my responses. They are genuine. If you would care to reach out to me I would appreciate the specifics of your concerns and... More 

Jacksonville, Florida
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went down for a conference Jan 2015 with my wife, very comfortable room, no problems. Desk service and housekeeping all fine. About 15 minutes past 3 PM before I got my room, slight delay. The breakfast buffet was really excellent. Gas-type outdoor fire pit out back on the patio was a nice touch for the January night. Huge pool but... More 

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear RichardHFLA, Thank you for the great 5 star review. I'm so glad you enjoyed your visit and I hope your conference was a successful one. Thank you for mentioning our new "fire pits" They are relatively new and are very popular. Adds a great sense of relaxation. Perfect for a late night cocktail or conversation. More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a great experience. Our room was clean and the staff was extremely friendly. Pool area/ tiki bar is awesome. William at the front desk went above and beyond. We would come back just to see him!

Was this review helpful? Yes 3
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so very much for the wonderful review. I especially want to share my appreciate to you for the kind words about William. I will make sure we "keep him" so that you will come back again to visit. More 

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#54 Business Hotel in Orlando
#95 Romantic Hotel in Orlando
#101 Family Hotel in Orlando

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