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Crowne Plaza Orlando Universal

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7800 Universal Boulevard, Orlando, FL 32819
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1 room 1 guest
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Crowne Plaza Orlando Universal
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1,799 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
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English Riviera, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We stayed here for 2 weeks with our 2 daughters. It is a perfect location for universal and international drive. There are loads of nice restaurants within walking distance. The hotel was very clean and the beds were very comfy. The staff are so helpful and friendly. I would only say that the waitress at the pool bar wasn't very... More 

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you! What a great review. We're so glad you and your family enjoyed your stay with us. We do apologize for your experience at the pool bar, but are glad all else went well. We're looking forward to your return trip! Hope it's soon. Again, thank you. More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Nice hotel great location staff was friendly and helpful. Restaurants rite around the corner and wawa the only thing I did like was the shuttle times from hotel to parks we left to go to magic kingdom shuttle left at 9 and we had to meet the bus at 830 that's to long so we just caught a cab back... More 

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

We're so glad you enjoyed your stay at our hotel and wrote this wonderful review. When you return you may find the I-Ride Trolley will be an option for you to have quick and easy access to more. But we will also share your comments regarding our transportation for future opportunities to improve our guest's experience. We really appreciate this... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

My family and I stayed at the Crowne Plaza for 10 days. We didn't know what to expect, as I had never stayed there before, but we were pleasantly surprised at how clean the Hotel was. The rooms were comfortable, nice food, clean Pool and friendly staff. I would certainly stay there again. Maks

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you! We're so glad you were pleasantly surprised with your stay with us. Our team strives to exceed our guest's expectations and when that's recognized it means the world. We really appreciate your review. Please come back again soon! More 

West Palm Beach, Florida
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Crowne Plaza for two nights for business and it was lovely. Good location and easy to get to. Since it was a work thing I found myself ordering room service for Dinner and truly enjoyed the food. I also had a drink at the bar by the pool and it was very nice. The room was... More 

Was this review helpful? Yes 2
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so glad you were able to stay with us and enjoyed your experience. It's also great that you shared some detail regarding your dining experiences. So glad it all was to your liking. We hope you'll have an opportunity to come back and stay a little longer. More 

Wrexham
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The morning after our wedding in the UK we flew out to Orlando and stayed here. Mr Lazzara, the hotel manager, acklowledged our Platinum IHG membership and the fact that it was our honeymoon and upgraded us to a Junior Suite on the 14th floor. The Reservations team did change this in the mean time to a standard room on... More 

Was this review helpful? Yes 4
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Congratulations! And thank you for choosing to stay with us for your honeymoon. We're so glad we were able to help "kick off" your life together. It was an honor to have you. We can't thank you enough for sharing your experience with others. The detail you provided will be of great use to anyone who is deciding where to... More 

Lakewood Ranch, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We went for a few days before kids went back to school. There was a Tiki bar by the pool that we were told they open at noon... Did not open until 4 pm, normally i wouldn't care but there was a big sign stating no outside drinks/food allowed in pool area so we didn't bring our own cooler, etc...... More 

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Luby 162, Thank you for sharing and I can certainly understand your frustration. I do apologize for the lack of proper communication and response to you. Even though we have some modified hours of operation of our outlets due to renovation in one of our restaurants we should be able to give you prompt and accurate information on which... More 

Burnley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel, great location, friendly helpful staff. Didn't have a car, no problem, used I trolleys for $18 per person for 2 weeks (ride anytime any trolley) and free shuttles from hotel to universal and disney . Highly recommended 👍

Was this review helpful? Yes 2
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

We really appreciate this great review. Thank you for taking the time to share it so others have a better idea of what to expect. It is great that we can be right there for the IRide and offer the free shuttle to the parks. Nice little perks. We hope you'll come back again soon! More 

Portsmouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Absolutely amazing, I could not fault anything,staff amazing always ready to help and the rooms beautiful, if your looking for 5 stars then look no further, great central location for Disney and universal could even be walked if you wanted to leave car at hotel, central for all restaurants and bars on international drive, I would definitely recommend and would... More 

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Wow! Thanks for sharing this awesome review! Our team works very hard to ensure each and every guests has a great experience. It means a lot to all of us when that's recognized. We hope you'll be back again this Holiday! We'd love to see you again. More 

County Dublin, Ireland
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed for two weeks in June/July 2015. We had such a great stay. Super friendly staff and excellent service. The bartender Glenda was so helpful and friendly. She gave us loads of great tips and advice for our trip. The hotel is in an excellent location and within walking distance to international drive and universal. Our room was cleaned... More 

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

We're so glad you enjoyed your 2 weeks with us! Thank you for choosing our hotel and for this outstanding review. We'll be sure to let Glenda know how much you appreciated her and all our staff. They love to know that their hard work is recognized. We hope you'll be back again soon! And thanks again!! More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This place was the worst hotel we've stayed in!! It was filthy and this was our second room, when I complained of the cleanliness of the other room they put us in another room equally dirty but we had cockroaches in this one, the biggest let down of our vacation, they were not even accommodating as to maybe giving us... More 

Was this review helpful? Yes 3
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

I thank you for sharing and very sorry that your experience was less than perfect. Your comments are very unusual and our housekeeping scores for cleanliness are among the highest in the brand. We also have a very aggressive pest prevention program in place. Again, my sincere apologies. More 

Hotel Review Summarization

What travelers say

  • Pool area(14)
  • Very nice(9)
  • Breakfast buffet(5)
  • International drive(5)
  • Great location(3)
  • Theme park(3)
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Executive Level Queen Studio (Junior Suite) (37)
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