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All 329 Orlando hotels

Crowne Plaza Orlando Universal

3.5 of 5 Hotel   |   7800 Universal Boulevard, Orlando, FL 32819
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Ranked #90 of 329 hotels in Orlando
Certificate of Excellence 2013
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1,416 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Egham, Surrey, England
Top Contributor
107 reviews 107 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here in April as part of a 2 centre holiday in Florida. The rooms were spacious and clean as was the hotel. Service was faultless and of course very polite. There are regular courtesy shuttle buses to Universal and Wet n' Wild is a 15 minute walk away. My only criticism is that you cannot open a window... More

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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

THEY HAVE BED BUGS!!! Never mind that they charged me double. Never mind that they hassled me for 2 weeks to get the refund for the overcharge. Never mind that the reservationist didn't register my party correctly and they didn't want to give us the breakfast we'd paid for. Never mind the bartenders were rude. Never mind the racism and... More

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Mexico City, Mexico
Top Contributor
91 reviews 91 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

not a bad hotel, good rooms, clean and good size for the money, located at five minutes from universal studios, may consider improving their breakfast, but it was included and the price was more than fair. They have a nice gym and write the pool for the kids and fam. there is nothing bad to say about this hotel.

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Senior Contributor
25 reviews 25 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Roast beef at close of day cocktail meeting was best I've ever had. Meeting rooms sound excellent. Lunch buffet was good. A/C excellent. Clean bleach smelling rest rooms. Very bright lobby and bar area.

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing such a positive experience. We are very proud of our Convention and Meeting services team. They ALWAYS recieve wonderful reviews and take such great pride in servicing our group and convention business. I'm thrilled that you felt the same. More

Hastings, Michigan
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I have spent over 100 nights per year in hotels the past 22 years and this was by far the most professional check-in I have ever experienced. I am very impressed. The facilities were spotless and the whole staff always greeted us with a smile and a hello. The ladies in the breakfast area were wonderful as well. Thank you... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so very much for your kind comments. It means a lot to us, and especially so coming from a seasoned traveler who has obviously experienced both the good and not so good with hotels. We know all does not always go as planned but we take great pride in our service to you and in our continuing efforts... More

Albany, New York, United States
Contributor
20 reviews 20 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here for one night in March of 2014. I wish I could have stayed longer. Great room, very comfortable. Food in bar area was priced fairly and the bartender was very polite. Great pool area and work out space.

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing comments about our hotel and the food service as well. We have a new and exciting menu that will be launched next week. I hope you have the opportunity to return, stay with us again, and sample the new items. More

Florida
Top Contributor
55 reviews 55 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I was one of two in line. Check in took quite a while. The manager checked us in and I was surprised it took so long. I had my two preschoolers with me so I kind of need a quick check in especially when reservations are totally done and I'm checking in 10 minutes before check in time. I upgraded... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

I do appreciate your comments. I am sorry that you were not happy with the Executive Level room and felt the information was not accurate. We go to great lengths to ensure our information is accurate and communicated correctly. The rooms on the Executive level are priced $40 above the standard room rate and is almost always fully occupied due... More

Alfreton, United Kingdom
Top Contributor
50 reviews 50 reviews
14 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

By far my favourite hotel on idrive. We had a room on floor 7 which had a huge window with a great big comfy chair where I could put my feet up and watch the world go by after a long day at the attractions. Great location. You can use either red or green line trolleys too.

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

I appreciate you taking the time to share with our Trip Advisor readers that you were pleased with the Crowne Plaza Universal and we were your favorite hotel in the I-Drive area. We hope to be your permanent home away from home when travels bring you back to the area. Thank you for sharing. More

Hanover, Massachusetts
1 review
5 of 5 stars Reviewed 5 days ago NEW

I had a great experience at this hotel! I flew in from Boston and theTaxi Driver picked me up from the airport and dropped me off at this hotel and once he drove away, I realized I was at the wrong Crowne Plaza Hotel in Orlando! The Manager at the front desk, Claudia (?) - called the other hotel, spoke... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

What a great story and way to become introduced to the Crowne Plaza Universal. I also want to thank that cab driver! I'm glad Claudine was able to change your reservation and you enjoyed your visit with us. Thank you for sharing such a great story. More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

Spent a week at this hotel. Not as grand as some in the area but we wanted a good clean room with good wifi, pool and cheery, helpful staff. The Crowne Plaza Universal Blvd didn't disappoint. On arrival Jayme in the front desk could not have been more helpful. He got us a room earlier than normal check in time,... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for sharing. I am glad you enjoyed your experience at the Crowne Plaza Universal. Moreso, I want to especially thank you for making mention of Jayme and Doug. It means so much to us when particular associates are mentioned for the positive impression made. I will certainly let them you of your kind comments. Much appreicated.... More

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Additional Information about Crowne Plaza Orlando Universal

Also Known As:
Crowne Plaza Orlando Universal Hotel
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crowne Plaza Orlando
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Crowne Plaza Universal
Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#64 Business Hotel in Orlando
#79 Family Hotel in Orlando
#90 Top resorts Hotel in Orlando
#90 Spa Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Official Description (provided by the hotel):
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 
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