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All 328 Orlando hotels

Crowne Plaza Orlando Universal

3.5 of 5 Hotel   |   7800 Universal Boulevard, Orlando, FL 32819
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84%
Ranked #110 of 328 hotels in Orlando
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
DaveSugden County Wexford, Ireland
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1,495 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
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English first
County Wexford, Ireland
1 review
4 of 5 stars Reviewed 2 days ago NEW

We stayed in a Junior Executive Suite (2 x Queen beds, view over the pool), which is right at the top of the hotel. There is a lounge with free buffet breakfast, free WIFI (it costs elsewhere in the hotel, except the lobby - which is a shame - I personally believe all hotels should offer all guests free WIFI)... More

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United kingdom
Top Contributor
93 reviews 93 reviews
26 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here for 1 week whilst visiting parks. Positives - location (close to universal) and not far from Disney. There are a few low key restaurants next door. Also close to all hiways etc. Also, the pool was great and there was always space there to chill. The room was nice and big, air-con worked well and it was always... More

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your review. I certainly appreciate that you have taken the time to share your experience with us. I will definitely look into the tub scratches that you mentioned. We have an ongoing guestroom preventive maintenance program in place and resurfacing tubs is included in this process. I am glad that you found our hotel and convenient location... More

Hilleroed
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We stayed here for 2 nights during our trip in this great country. The good things:Good check in,very friendly valet at all times and the waiter at the restaurant,Barbie. Bad things:When we came to our room after a wonderfull day at Discovery Cove our room had not been cleaned.We stayed at the executive level and had a VIP card so... More

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your very valuable comments. First let me thank you for the kind mention of the friendly staff at valet and registration and the specific mention of Barbie in our Elements Restaurant. With that said, I am very sorry that you encountered so much difficulty with your discount and the mistaken billing of the laundry to your room.... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My husband and I stayed at this hotel with a Groupon purchase. Everything was fabulous, the service, the cleanliness, the pool area, etc. The manager even took an item off of my lunch bill because it wasn't to my liking! Overall, our stay was excellent!! Thank you for a fabulous get a way!!

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for your 5 star rating! Reviews such as yours is what energizes our team. I am so happy that you enjoyed your visit with us and hope your future plans allow you come back soon. More

Polokwane, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW via mobile

Our family of 3 stayed at the hotel for a few nights. The room was very spacious and clean. The bed was really amazing and very welcome after a long day at Universal Studios. The young gentleman at the valet parking was super helpful and went out of his way to assist us with extending our car rental. I would... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Love your review and reading that you prefer our hotel over the Disney properties! We receive so many great comments about the comfort of our beds so it really was not surprising to read this. The complimentary shuttle is convenient and saves $18 in parking at the attraction as well. Our location cant be beat, convenient to so much. Thank... More

Senior Contributor
37 reviews 37 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is clean and well maintained. It is close to wet n wild water park, universal studios, convention center, and shops and restaurants. I only gave it 4 stars because there is no reasonably priced breakfast options. Many families come here and the breakfast buffet at $14 each is the cheapest option. Ala carte breakfast of English muffin and... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Your review is very much appreciated. I am glad that your overall experience was very satisfying. I will meet with our Chef with a goal of having some additional breakfast options. Thank you. More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here in June this year. We got such a warm welcome at reception! The room was lovely and spacious with such comfortable beds. I honestly had the best sleep there. They offer a free shuttle bus to the parks which is so handy, just make sure you on time!

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your kind comments. I am so glad that you enjoyed your visit with us and found the staff to be friendly. That means a lot to us. I hope you can visit again in the near future. More

Falkirk, United Kingdom
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

We originally were going to stay at the Hyatt Regency (formerly the Peabody) but changed our minds and decided to stay in this hotel for our first week and the Loews Royal Pacific the second week - you can read my review on that also. As the Loews was more expensive we decided to use Hotwire for a hotel for... More

Was this review helpful? Yes 3
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for such a kind and thorough review. Your comments are very much appreciated and I thank you for giving us a "try" over the other hotels you mentioned. I sincerely hope you allow us to be your hotel of choice when travels bring you back to Orlando. More

Grand Island, New York
Contributor
15 reviews 15 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here while he was on a business trip and I found it to be terrific. It was very up to date with nice furnishings and very clean. We has access to the premier business area on the top floor where they offered a very nice continental breakfast as well as wine, cheese, and cookies around... More

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

I appreciate your comments. I hope your husband had some time away from his business trip to enjoy some leisure time with you. Your tips are good ones. The executive level is very popular and many guests find a real value in the additional cost. Also, the views are quite spactacular from the high floors. Thank you for sharing. More

New York City, New York
Contributor
18 reviews 18 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel on Priceline and got a "great deal" compared to their regular rates. On their website it stated that they had a free shuttle to the parks. They do have this shuttle, however they fail to mention that it runs only a few times during the day--they said it was because October was their off season, but... More

Was this review helpful? Yes 3
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your comments. I try to respond to reviews in a very timely basis to address our guests concerns and sorry that you waited until July to comment on your October visit with us. True that the shuttle runs are not continuous but most guests find the current schedule to be adequate. Increasing shuttles will only result in... More

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando

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Executive Level Queen Studio (Junior Suite) (37)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#66 Business Hotel in Orlando #94 Romantic Hotel in Orlando #96 Family Hotel in Orlando #110 Top resorts Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 
Number of rooms
400

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16 days ago

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