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All 328 Orlando hotels

Crowne Plaza Orlando Universal

3.5 of 5 Hotel   |   7800 Universal Boulevard, Orlando, FL 32819
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84%
Ranked #109 of 328 hotels in Orlando
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Originale P
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1,480 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (192)
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English first
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 days ago NEW

This is the second time that I stay at this property. The staff is friendly, courteous and willing to try to accommodate your needs. Charlotte was a dream to deal with and very delightful. The staff took a couple of pizzas and groceries off our hands as we were a bit overzealous in our purchases. The hotel offers free shuttle... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you fos much for your vey kind comments. I am glad that your family enjoyed the wonderful pool area and you loved the convenient location. I am sure our Trip Advisor readers will appreciate the tips you shared. I do appreciated your mention of the staff and specifically Charlotte. I will make sure she knows of your kind words.... More

Sandy Springs, Georgia
Contributor
15 reviews 15 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

I can honestly say that if I have ever had a place that I would consider to be my hotel that I will continue to give my business it is this crown plaza in Orlando. They always have the best looking rooms. I did feel the last time I was there though it might be loosing some of its customer... More

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

I am so happy that you have adopted us as YOUR hotel in Orlando. I hope that your coming visits will impress you with the service levels that you have come to expect. Please reach out to me if you feel that there is any specific area that needs to be addressed. It is our goal to remain the Hotel... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

i stayed here in july 2014 on my second day coming from disney the room was not touched from the night before no cleaning no new towls.when i complained they said that they can not do nothing and they dont have employees. i tried to get room service and they said they dont have employees. on the next morning i... More

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your review. I sincerely apologize that we let you down during your recent visit. I will personally look into why you did not receive Housekeeping service. We also have staff on board 24 hours and while we do not offer food service for 24 hours we certainly can provide for your basic needs at any time of... More

Atlanta, GA
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The hotel is clean, the staff is friendly and accommodating! The restaurant food is lackluster, despite the wonderful descriptions...okay for a non-discriminating palate. The amenities are very nice and the atmosphere within is inviting... Wonderful experience for a quick family getaway.

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for choosing the Crowne Plaza Universal to spend your holiday. I'm thrilled that you enjoyed the hotel and especially the friendly service from our employees. I'm sorry that you found the food to be less than exceptional. I will share with the Chef. I hope you can visit again soon. More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed here in August 2012 with my family, this hotel is one of the best hotels i've stayed in. The whole hotel was very clean. Our room was great, we had a nice view of the pool and the air con was a life saver. The thing that really stood out was how every member of staff made you... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for such a wonderful review. We spend a great deal of time ensuring the hotel is well maintained and clean but the real difference is how our associates impress our guests and to read that our staff made such a positive impression upon you is very gratifying. I hope you can visit soon and often. Enjoy the Holiday... More

Cork, Ireland
Top Contributor
112 reviews 112 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Location was great, room was nice but!!! The air conditioning sound like a plane engine from time to time, we were tired and slept anyway,I had to turn it off for more than once. The pool was nice, had great time, it has a family environment overall, the universal area it is located 20 minutes drive from here, there are... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing. I am glad that you enjoyed your overall experience. I can appreciate your comments about the air conditioning. We have serveral different room configurations, some with the air conditioning units further away from the beds than others. Please return soon and when you do request a room that will accommodate your wishes. Thank you. More

Missouri
Top Contributor
235 reviews 235 reviews
58 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed 1 week ago

In town for a conference. Have to say that this hotel staff is the friendliest that I have ever dealt with! Had an issue with the phone in the room and reported it when leaving early in the morning. The situation had been resolved by my return at lunch. The pool area is great. Having a tiki bar out there... More

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

I appreciate you sharing your recent experience with us. I am sorry that you felt the breakfast buffet was only average and the service was slower that you should expect. On the other hand I am thrilled your overall visit was pleasant and met with your approval. Of special appreciation is the mention of our friendly staff. Tthank you for... More

Cape Coral
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked three rooms for my sons 20th birthday celebration. The hotel is in an excellent location if you are going to Universal studios. Check in was very easy front desk (Veronica I think from Va.) was very nice and friendly all of the staff are top notch. They really make you feel like your comfort is a priority. The... More

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so very much for your review. I am so glad that you found the hotel to your liking. However the mention of Valeria at the Front Desk and also the extra touches provided by Kareem in the Cafe. I will certainly let both of them know of your kind words and ensure they are recognized for their service.... More

Boca del Rio, Mexico
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the best hotels in Orlando, near to the famous attractions (Universal, Sea World, Water Parks, Malls, and few minutes away from Disney). The staff is very polite and they care for your comfort. There is a great view to the city and magnificent pool! If you decide to stay in town rather than parks, this is a good... More

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Love the location, the view, the staff!. Thank you so much for your kind words. I hope you can visit again soon. More

Camby, Indiana
Senior Contributor
44 reviews 44 reviews
39 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

One of my favorite hotels even after one stay (already booked another stay for the later part of July 2014). Enjoyed the IHG Platinum service (club floor), snacks and breakfast were very nice. Easy access to Universal via taxi (easier than driving there). Spacious and comfy room, wifi was fast, which was much needed for work.

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Your kind coments are appreciated, especially coming from a IHG Platinum Elite Rewards member. I thank you for your continued loyalty to the brand and for allowing us to be part of your travel schedule. More

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#68 Business Hotel in Orlando #86 Romantic Hotel in Orlando #88 Family Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 
Number of rooms
400

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New Haven, Connecticut
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