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Crowne Plaza Orlando Universal

#116 of 327 Hotels in Orlando
Certificate of Excellence
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7800 Universal Boulevard, Orlando, FL 32819
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Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,694 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Top Contributor
55 reviews 55 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Just average for a Crown Plaza hotel. I think the one in Dayton OH and LAX are better. We stayed there the last night of our trip. The pool was decent and the outside bar great. The front desk staff were very nice. No complaints there. I would stay there again. My only issue really was the super mediocre offerings... More 

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2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed for two nights.. with family. Good place for budget minded travelers.. here is my itemized feedback Ambience : Great Rooms : Junior suite was comfortable.. can do better with an upgrade..esp air conditioning Onsite Restaurant : Great Amenities : Good Overall : Very good

Was this review helpful? Yes 2
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

We really appreciate you taking the time to share this wonderful 4 star review. Other TripAdvisor readers will benefit from it. We're sorry the air conditioning was not to your liking. I hope you were able to bring it to someones attention so that we were able to fix it. We're glad everything else exceeded your expectations! Thank you very... More 

Jordan
Top Contributor
68 reviews 68 reviews
14 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

stayed at this hotel for 5 nights at the beginning of this month. First problem I faced was paying in advance couple of months earlier for an Executive level floor room. When I arrived I was assigned a regular room on the 10th floor and only given a pass to get to the executive lounge for breakfast....complained to the front... More 

Was this review helpful? Yes 2
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to complete a review and share your experience. I am sorry that a room was not available on the Executive Level but pleased that we did provide access to the Lounge. We do provide complimentary non alcoholic beverages as well as free beer on tap in the lounge. Other alcoholic beverages are offered at... More 

Drogheda, Louth, Ireland
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Highly recommend this hotel to anyone going to Universal. Just a short complementary bus ride to the park. Great friendly staff. Lovely clean pool. The room was amazing. Huge comfy bed and good size tv. And great views over the new Orlando eye. We loved it.

Was this review helpful? Yes 4
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and for the 5 star review. Some very good tips for our Trip Advisor readers. The Orlando Eye opens very soon. We hope you can come back and enjoy it, and another stay in our hotel. Again, our thanks for taking the time to share. More 

Acworth, Georgia
Top Contributor
86 reviews 86 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy self park $10 a night, lots of places to eat nearby and almost walkable to Universal Studios! We had the best bell hop (I hate that I have gotten his name, blond haired guy) He was so friendly and helpful!!! Thanks!! Hotel is clean, has a couple places to eat and even though it was at full capacity we... More 

Was this review helpful? Yes 4
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and for the 4 star review. You've shared some great points for our Trip Advisor readers. We really appreciate your recognition of our staff too. We're looking forward to your next visit! More 

Sharjah, United Arab Emirates
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel appears to be little worn out but they are trying to catch up..... Rooms are spacy.. have a good WiFi with good speed.. house keeping not upto the mark... Pool is great with a great pool side bar/restaurant... Vending machines on each floor and washing machine on 2nd floor are a real advantage... Breakfast was good but staff sounds... More 

Was this review helpful? Yes 2
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and for the 4 star review. Some very good tips for our Trip Advisor readers. I do appreciate your kind mention of Tahar. I will make sure he knows of your praise. I am sorry some of the others did not provide the same service and we will use your comments at our next huddle meeting... More 

Barnoldswick, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location approx 10 minutes from universal by car or complementary shuttle bus. We had an executive queen room which easily accommodated the four of us. The executive lounge was nice for breakfast with pastries and coffee for on the go ! Although the lounge was closed 2 nights a week in the evening, there was snacks and soft drinks... More 

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so pleased you enjoyed your stay and all that we have to offer. More 

Senior Contributor
42 reviews 42 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good hotel. Not a fancy one, not the best food in town, but it is a great option if you want good value for your money! Rooms are very good and clean, location is nice and prices are fair. We had a nice rate (no breakfast, but who cares with so many starbucks around?!). I would recommend... More 

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your review. I appreciate your comments and critique of our hotel. While currently nothing fancy we are excited about some upcoming improvements. In the meantime we will continue to focus on providing a clean and well maintained facility with friendly service. Please come back soon. More 

Senior Contributor
23 reviews 23 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice little resort. Came with family. Quiet rooms, stowaway beds available, shuttle available for parks (only certain times), very disappointing breakfast, nice pool area, and very friendly staff. FriendlyFriendly advice , buy your tickets for the parks online. The concierge charges a fee.

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the nice review. I'm glad you enjoyed your visit with us and your overall stay rated four out of five stars. I am sorry that you were disappointed in the breakfast. We normally receive very positive comments about our buffet. Thanks for sharing. More 

New Berlin, Wisconsin
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived late, 1:30am. I was greet by name and my room cards and a luggage cart was waiting for me. Grounds, rooms and bar area clean. Snack bar reasonably priced. Staff very helpful and friendly. Location is great for Universal or anything else. Walking distance to food and gifts and entertainment. The shuttle to Universal only runs twice in the... More 

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this great review. We strive each and every day to go the extra mile and really make your stay the best it can be and are grateful when our team is recognized. Please come back soon! More 

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