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Crowne Plaza Orlando Universal

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7800 Universal Boulevard, Orlando, FL 32819
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Crowne Plaza Orlando Universal
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1,753 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

the food was excellent but the one thing I will remember the most is the warm smile and knowledge of our waitress barbie. always recommended the best foods with a smile on her face. And to top it allthe best dry martini in Central Florida were made by Glenda the bartender. George Jimenez from brooklyn NY.

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful 5 star review and recognizing our restaurant! We are so pleased you enjoyed everything. We will be sure to share your accolades with Barbie and Glenda. We hope you come back again soon! More 

North Yorkshire
Contributor
12 reviews 12 reviews
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very clean, comfortable rooms. Nice pool, plenty of loungers and parasols. Great staff, always cheerful. Spent 2 weeks here in May 2015 while visiting the theme parks. Free shuttle buses to Universal and Epcot. The hotel has an iTrolley stop (G7) just outside to take you to Seaworld, Aquatica and Wet n Wild. This is NOT on iDrive which is... More 

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you very much for this wonderful review! We're so glad for the opportunity to take care of you during your 2 week stay and that you were so pleased with our services and team. We also want to thank you for sharing details regarding our location so that others can understand how convenient we are to everything while still... More 

Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

From the moment we checked in to the Crowns Plaza we knew we were going to have another great holiday experience. All the staff are so friendly, particularly Charlotte at reception, who made our visit special. A great room, with amazing views over International Drive and Universal Studios. The pool is so relaxing, however it was disappointing to see the... More 

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this outstanding review! We're just so happy to have been able to once again host you here in Orlando and that you continue to enjoy our hotel and team. We'll be sure to let Charlotte know how much you appreciated all she did too! We're looking forward to seeing you and your family again! More 

Dudley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Perfect location and you don't need a car to get around. Everything is close and free transportation to Disney and Universal. Night Life Great on your door. Hotel pool good and never gets crowded. Very helpful Only criticism would be some of the Reception staff not as friendly as others.

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so pleased you enjoyed your stay and took the time to share your experience. It's very helpful for others. Please come back again soon. We'd love another opportunity to impress you. More 

Boston, Massachusetts
Contributor
15 reviews 15 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Simply said. .. the best in Orlando. The customer service is superior from front desk to restaurant staff to the gift shop attendant who did a great job in helping me pick last minute gifts for the family, the rooms are spotless and very welcoming as they leave it nice and cool ready for you. The restaurant has a wonderful... More 

Was this review helpful? Yes 2
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

From the entire team Thank You for this incredibly wonderful 5 star review! It's our pleasure to take the best care of our guests but it means so much to know that you recognized this and shared your experience with others. We're looking forward to your return visit and hope we have an opportunity to take care of your entire... More 

mackinaw,il
1 review
2 of 5 stars Reviewed 1 week ago NEW

I would not recommend this hotel. My room was okay, but a little shabby for the price. The hallways and elevators were not air-conditioned and very uncomfortable to use. The concierge let us buy tickets to Sea World late in the day and charged 20.00 more per ticket than at the gate. The free shuttle service was only available in... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 2
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your review. I do appreciate that you are bringing these concerns to our attention as I will certainly look into these. The tickets provided by the concierge service in our lobby are the same price as if purchased at the gate unless you qualify for any specific special offers. I do apologize that your impression of us... More 

Dublin, Ireland
1 review
5 of 5 stars Reviewed 1 week ago

Just home unfortunately from our wonderful two week stay in the Crowne Plaza Orlando Universal boulevard Florida. Cannot speak highly enough of this hotel we had a great two weeks there. I met the manager Lissandra Lacey on our second day and she made us feel extremely welcome and comfortable in the hotel, as did all the staff. Rooms cleaned... More 

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful 5 star review. It an absolute joy to know how much you enjoyed yourselves. We strive to ensure that all our guests have the best experience possible and are thrilled that this was apparent during your stay. Our team works hard to make sure each and every guest has an outstanding experience. We're so pleased... More 

Longview, Texas
Contributor
14 reviews 14 reviews
4 of 5 stars Reviewed 1 week ago

Hotel was great, slept really well in beds and ac worked like a champ. I like to need blankets and we did. All my family commented on how well we slept. Staff was very friendly and accommodating. Location was great for Universal and many other area Hot spots. One thing I would suggest is they clarify the free breakfast, back... More 

Was this review helpful? Yes 1
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you very much for sharing your experience with us. It an absolute joy to know how much you enjoyed yourselves. Please accept our apologies for the confusion regarding the breakfast. We will be sure to discuss this with the team to avoid any future confusion. We strive to ensure that all our guests have the best experience possible and... More 

St. Louis
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel seemed to be very well maintained with friendly people manning the front desk. My room was was very nice with average sort of feel. The main beef I had was the hallway was always about 85-90 degree. I guess saving money? I was attending a conference in Orlando and we had daily shuttles to the convention center which... More 

Was this review helpful? Yes
Antrim
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I have travelled to orlando on several occasions and this is by far the best hotel the staff are great home from home haven't been there for a while but going this week looking forward to great holiday food great also c u soon

Was this review helpful? Yes
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for the kind words and wonderful review! It's great to hear how much you enjoy your visits with us. We can't wait to see you again! More 

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