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Crowne Plaza Orlando Universal

#117 of 326 Hotels in Orlando
Certificate of Excellence
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7800 Universal Boulevard, Orlando, FL 32819
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Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,673 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida
Top Contributor
98 reviews 98 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed one night while on a business trip and found the staff to be some of the friendliest and most helpful hotel personnel which I've ever encountered. The willingness to help was exemplary and was what a person would expect at a very exclusive hotel. The room was unexpectedly large with a seating area and had a small coffee... More 

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Lubbock, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

The place was absolutely beautiful. The service was impeccable. Anytime we needed anything, it was taken care of immediately. The hotel is conveniently located to many of the popular attractions and well known restaurants. Highly recommended!

Was this review helpful? Yes 1
Chicago,IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel and did disney world for a couple days. The hotel was beautiful... pool was bath water warm, and they had fun games out for the kids to play. The night time had fireplaces and a nice tiki outside bar with good fruity strong drinks. We loved disney but hoped we had had an extra day... More 

Was this review helpful? Yes 1
Ottawa, Ontario, Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My daughter stayed at this hotel during a four day visit to the theme parks in March 2015. We got a decent daily rate by prepaying, and breakfast, wifi and parking was also included. It is in a good location for Universal, and about a 15 minute drive to Magic Kingdom/Animal Kingdom. International Drive is nearby with lots of restaurants.... More 

Was this review helpful? Yes 1
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was great! Our room was extremely clean. We had a view of Universal Studios from our window. The staff was so helpful and friendly. We took the free shuttles to the theme parks everyday. There are plenty of places to eat within walking distance. Everything worked out perfectly. We ate breakfast at the hotel every morning, and it... More 

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Annandale, Virginia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I was pleasantly surprised after reading some of the reviews for this hotel. We found our room on the 8th floor to be very clean, in great condition and the overall hotel to be in great shape. The location was 1.6 miles from the parking areas for Universal which was very convenient. All the employees were friendly and helpful. Douglas... More 

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Sao Paulo, SP
1 review
4 of 5 stars Reviewed 1 week ago

I´ve organized a week convention and people from the hotel helped me a lot. Especially Jeff (was wonderful to me!!!), Charlotte (was such a hand), Lisandra (helped me a lot), Richard, Tommy...and so many others. The hotel has a nice view, and a good pool and hot tub! Restaurant is fine, not so many options, but food is good! Staying... More 

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Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your wonderful review. We are always pleased to know that our guests enjoyed their stay. It means even more when you recognize our staff. We'll be sure to share this with everyone. Hope to see you again soon! More 

Halifax, Canada
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

had a wonderful stay, 4 nights while we visited nearby universal studio parks. Hotel was a great and relaxing place to come back to after a tiring fun day out. pool was great place to cool off and rest. room was very nice, quiet, great sleep. Staff were all excellent - very friendly. Very highly recommended. Tim & Rebecca &... More 

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Terri M, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We are so pleased you enjoyed yourself and hope we see you again very soon! More 

Omaha, Nebraska
1 review
1 of 5 stars Reviewed 1 week ago

I live 3 room of this hotel during my 4 nights in Orlando. The room is terrible and the service is worst I have seen. 2 of the 3 room could not take a shower. Finally, the third room they change for us let us take the shower. During these room changes, I forget my coat in the previous room.... More 

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your review and I am very sorry that we did not live up to your expectations. To read such words from one of our guests is certainly disappointing and very unusual. We go to great lengths to take care of our guests and in your case I do apologize for letting you down. We will keep a... More 

Lake Winola, Pennsylvania
Senior Contributor
29 reviews 29 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for a week to vist the parks and Orlando. The views from our room was fantastic. The pool and hot tub were a plus after a long day at the parks. The hotel is classy on the surface, but our room had plunbing problems on our first day and our last day. also the ventilation in the bathroom... More 

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear JimmyWS Thank you for sharing and I am glad that overall you enjoyed your visit with us. I do apologize that you had plumbing issues and I trust that our staff responded quicky to address this. Many full service hotels charge for a parking and/or resort fee. Our fees are posted on our website and this information is provided... More 

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