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Crowne Plaza Orlando Universal

3.5 of 5 7800 Universal Boulevard, Orlando, FL 32819
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#112 of 326 Hotels in Orlando
1,543 Reviews 4.5 of 5 stars
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Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,543 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

Got a really great price on this hotel and it was the perfect location. Comfortable room, bathroom a little old but was ok, very clean. Nice pool area and staff was friendly and a little strange. We decided to self-park, you would think this would be free - WRONG! $9.50 per day to park your car on the property. I... More

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Northern Irleland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Crown Plaza for fourteen nights from 24th August Upon arrival we were greeted by a lovely young lady who told us that we had been upgraded to a Junior Suite. Our room was located on the twelfth floor with a view of International Drive. The room was clean and well maintained. As it was a Junior... More

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St. Petersburg, Florida
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed here for four days and three nights. I had the executive suite and the view if the city from the 15th floor was great. This costs about $40 dollars more. You get a late afternoon dining room with cheese and crackers along with free beer and wine. Location is great very close to wet and wild. Very close... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for the wonderful review. We love to receive 5 stars because that means YOU were satisfied with your visit with us. I agree that the Executive level is well worth the extra few dollars. I hope you can visit again soon. You are a very short drive and from my home in the Tampa Bay area. More

Fort Pierce, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have chose to stay in this hotel now 3 different occasions. Staff is always very friendly, helpful, and attentative. Grounds are very well maintained and beautiful; pool is always spotless. Rooms are very clean. The location couldn't be better! Close to many attractions, night clubs and great restaurants. We will definitely be booking a 4th stay when we can... More

Was this review helpful? Yes 3
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the wonderful comments. We love our repeat guests. It tells us that we are doing something right! Well, Ft Pierce is not far away so many more visits are in order. Please reach out to me if there is anything I can do to make your next visit more enjoyable. More

Dublin, Ireland
Top Contributor
135 reviews 135 reviews
77 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived on a British Airways flight from London - on arrival directed to Mears - transport to the Hotel - waited too long and a driver that took us half way round florida making up silly jokes - not what one needs after a ten hour flight - lots of rain on arrival however the Hotel did not disappoint !... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

I appreciate that you have taken the time to share your experience at the Crowne Plaza Universal. I can imagine how you must have felt after such a long flight and the shuttle experience. I'm glad that once you arrived all was good. Thanks again and I hope you can visit soon. More

Miami, Florida, United States
1 review
5 of 5 stars Reviewed 1 week ago

We visited this hotel for a meeting. The Elements grill was wonderful and our waitress Barbie was awesome! Very clean, all staff were great. Food Excellent! Would highly recommend! Look forward to coming back for a longer stay!

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to share your experience. I'm happy that you enjoyed your experience in Elements Restaurant. You are so kind to mention Barbie and the service she provided to you. I will surely let her know of your praise. Thank you again and please visit soon. More

Worcestershire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Pros: Ideal facilities, with good sized pool area, and small gym. Staff are very professional, friendly and informative. Hotel & Rooms are spotlessly clean. Cons: Not much can be improved on this hotel, other than the lack of an open WI-FI facility. However, there is free internet access at Reception. Location: Ideally situated for both Universal Parks & City Walk,... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for the wonderful review. I am particularly grateful that you mentioned Jimmy and Alvin as standouts during your visit. Also, I am pleased to tell you that we now offer free in room internet to all out guests. I hope you can visit soon. More

Mount Laurel, New Jersey, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

September 8th to September 19th our group of 7 stayed at the Crowne Plaza Orlando Universal working in Orlando for these two weeks the staff and General Manager Anthony were more than helpful with all our needs. Al the security officer was very helpful in the early morning hours giving our group peace of mind while loading the vehicle. We... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear John P I want to personally thank you for your very kind words. It was great to meet you and your team and I know I speak for all of us when I say "thank you for your business." I know you work long and hard and we want you to relax a bit when you come home for... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived in our electric car at the crowne plaza Orlando and asked where the charging spots are. The valet Gene walked us to the can't going stations where we found people had parked in the charging spots in regular cars. Gene quickly managed to get these people to move their cars so we could charge overnight. Not only was... More

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

I am so glad that you enjoyed your visit. I will pass on your kind words to Gene and how he was able to accommodate you in a professional manner. Please visit again soon. More

Manasquan, New Jersey
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I just returned from a trip with our two year old daughter. We had a delightful stay at your hotel. The rooms were clean. The staff was polite and helpful. It had everything we needed for our trip. We are very happy with our choice and will definitely stay at a Crowne Plaza hotel again.

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

I certainly appreciate your review and happy that you enjoyed your visit with us. I hope your lovely daughter also appreciated her parents treating her to a Orlando vacation. Please visit again soon. More

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando

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