We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 328 Orlando hotels

Crowne Plaza Orlando Universal

3.5 of 5 Hotel   |   7800 Universal Boulevard, Orlando, FL 32819
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Save Saved
You added Crowne Plaza Orlando Universal to your Saves list
Crowne Plaza Orlando Universal
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
84%
Ranked #108 of 328 hotels in Orlando
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (1,488)
  • Similar Hotels
  • Photos (688)
  • Amenities
  • Q&A (1)
  • Room tips (197)
  • Location
  • More
Write a Review

1,488 people have reviewed this hotel

Traveler rating
    773
    470
    165
    54
    26
See reviews for
414
448
52
177
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for 2 weeks in July. The room was fab, excellent maid and room service. We ate at the pool bar and had the breakfast buffet which was all excellent and fabulous, friendly staff. The hotel was in an excellent position for universal and complimentary hotel transport to Disney was great. Tommy who worked in the hotel was... More

Was this review helpful? Yes 1
Maryland
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed four nights for a conference. My family joined me on the last day. Housekeeping was awesome. Left a tip and asked for extra towels and bathroom supplies and they loaded me up! The room was well appointed, clean and comfortable. I stayed on the executive level and take advantage of the lounge several times. It was very comfortable and... More

Was this review helpful? Yes
Atlanta USA
Top Contributor
158 reviews 158 reviews
51 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The staff are great, but this hotel is not high end enough to be a crowne plaza. Club level lounge is nice but food very average - it's a nice place to stay but don't pay too much for your room and expect a hotel that's holiday inn quality - then you will get what you expect.

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you very much for sharing. I do appreciate your very kind comments about our staff but at the same time it is disappointing to read that you felt we did not live up to your expectations of the Crowne Plaza brand and the food quality on the executive level was only average. We do certainly aspire to achieve much... More

County Wexford, Ireland
1 review
4 of 5 stars Reviewed 1 week ago

We stayed in a Junior Executive Suite (2 x Queen beds, view over the pool), which is right at the top of the hotel. There is a lounge with free buffet breakfast, free WIFI (it costs elsewhere in the hotel, except the lobby - which is a shame - I personally believe all hotels should offer all guests free WIFI)... More

Review collected in partnership with Alpharooms

Was this review helpful? Yes
United kingdom
Top Contributor
93 reviews 93 reviews
26 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here for 1 week whilst visiting parks. Positives - location (close to universal) and not far from Disney. There are a few low key restaurants next door. Also close to all hiways etc. Also, the pool was great and there was always space there to chill. The room was nice and big, air-con worked well and it was always... More

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your review. I certainly appreciate that you have taken the time to share your experience with us. I will definitely look into the tub scratches that you mentioned. We have an ongoing guestroom preventive maintenance program in place and resurfacing tubs is included in this process. I am glad that you found our hotel and convenient location... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel with a Groupon purchase. Everything was fabulous, the service, the cleanliness, the pool area, etc. The manager even took an item off of my lunch bill because it wasn't to my liking! Overall, our stay was excellent!! Thank you for a fabulous get a way!!

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for your 5 star rating! Reviews such as yours is what energizes our team. I am so happy that you enjoyed your visit with us and hope your future plans allow you come back soon. More

Polokwane, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Our family of 3 stayed at the hotel for a few nights. The room was very spacious and clean. The bed was really amazing and very welcome after a long day at Universal Studios. The young gentleman at the valet parking was super helpful and went out of his way to assist us with extending our car rental. I would... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Love your review and reading that you prefer our hotel over the Disney properties! We receive so many great comments about the comfort of our beds so it really was not surprising to read this. The complimentary shuttle is convenient and saves $18 in parking at the attraction as well. Our location cant be beat, convenient to so much. Thank... More

Senior Contributor
38 reviews 38 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is clean and well maintained. It is close to wet n wild water park, universal studios, convention center, and shops and restaurants. I only gave it 4 stars because there is no reasonably priced breakfast options. Many families come here and the breakfast buffet at $14 each is the cheapest option. Ala carte breakfast of English muffin and... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Your review is very much appreciated. I am glad that your overall experience was very satisfying. I will meet with our Chef with a goal of having some additional breakfast options. Thank you. More

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here in June this year. We got such a warm welcome at reception! The room was lovely and spacious with such comfortable beds. I honestly had the best sleep there. They offer a free shuttle bus to the parks which is so handy, just make sure you on time!

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your kind comments. I am so glad that you enjoyed your visit with us and found the staff to be friendly. That means a lot to us. I hope you can visit again in the near future. More

Falkirk, United Kingdom
Senior Contributor
33 reviews 33 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We originally were going to stay at the Hyatt Regency (formerly the Peabody) but changed our minds and decided to stay in this hotel for our first week and the Loews Royal Pacific the second week - you can read my review on that also. As the Loews was more expensive we decided to use Hotwire for a hotel for... More

Was this review helpful? Yes 3
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for such a kind and thorough review. Your comments are very much appreciated and I thank you for giving us a "try" over the other hotels you mentioned. I sincerely hope you allow us to be your hotel of choice when travels bring you back to Orlando. More

Owners: What's your side of the story?
If you own or manage Crowne Plaza Orlando Universal, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Orlando with
any amenities

Been to Crowne Plaza Orlando Universal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Priceline, Tingo, Hotels.com, Travelocity, TripOnline SA, HostelBookers, BookingOdigeoWL, Agoda, Otel and Venere so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando

688 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (432)
Viewed
Hotel & grounds (113)
Viewed
Room/suite (100)
Viewed
Dining (7)
Viewed
Pool/beach area (40)
Viewed
View from room (22)
Viewed
Bathroom (23)
Viewed
Family/play areas (7)
Viewed
0:34
Videos (1)
Viewed
Other (119)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (196)
Viewed
Amenities (29)
Viewed
Executive Level Queen Studio (Junior Suite) (37)
Viewed
King Room (32)
Viewed
Pool (17)
Viewed
Restaurants and Bars (8)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All management photos (61)
Viewed
Hotel & grounds (22)
Viewed
Pool/beach area (4)
Viewed
Room/suite (12)
Viewed
Dining (3)
Viewed
Other (20)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#66 Business Hotel in Orlando #89 Family Hotel in Orlando #91 Romantic Hotel in Orlando #108 Top resorts Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 
Number of rooms
400

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Crowne Plaza Orlando Universal and other travelers.
1 question
22 days ago

See all questions (1)

See which rooms travelers prefer