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All 328 Orlando hotels

Crowne Plaza Orlando Universal

3.5 of 5 Hotel   |   7800 Universal Boulevard, Orlando, FL 32819
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84%
Ranked #110 of 328 hotels in Orlando
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
kirkmoon San Pedro Sula, Honduras
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1,508 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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San Pedro Sula, Honduras
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was back in the USA for a month and had to find a place to stay for at least 3 nights in Orlando. Went through Priceline for the first time and it worked out very well. I had set the parameters so that I did not end up in a 3 star or less hotel, which can be iffy.... More

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Manchester
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We needed a last minute hotel in Orlando and got an excellent deal at this hotel on the secret hotel. It's beautiful and the rooms as large and cleanly. A really good choice for a hotel if you're looking for good location

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Kennesaw, Georgia
1 review
2 of 5 stars Reviewed 4 days ago NEW

I want to preface this review by saying one thing about the Crowne Plaza Orlando Universal: it isn't a bad hotel. The rooms are clean, the bedding is comfortable and high quality, and the prices aren't terrible. However, that's about where the good things I have to say end. I recently stayed at the hotel for four nights with my... More

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Codyaseymour, Thank you for your thorough review and comments. I do appreciate you taking the time to share even though you were disappointed with your visit. It is true that you can find much of what is important to you at other hotels. However we are competitive with our pricing in all that you mentioned. Although you found our... More

Newcastle Upon Tyne
Top Contributor
50 reviews 50 reviews
34 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is a good standard 4 star hotel. A decent location and very handy for Wet and Wild and Universal Studios and only a short walk to International Drive with its great selection of bars and restaurants. Reception was quick and efficient and we were soon in a very clean good size room. Air Con was of a good standard... More

Was this review helpful? Yes 2
Jersey City, New Jersey
Contributor
14 reviews 14 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed there for 2 nights. I really wanted to do some shopping so this hotel has a great location close to the outlets. The buffet breakfast is very convenient and was also delicious. The service was very good.

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Fort Myers, Florida
Top Contributor
82 reviews 82 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at the Crowne before and wanted to stay again for the Great service they offer. Claudine, Sandra, Gloria, Derek at the bar and William who cheeks is in did a great job. We had upgraded room with a fantastic view. The IHG rewards club lounge AM reception was great for a quick bite and a cup of... More

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Oh, thank you so much for the great 5 star review and the wonderful comments. I am very glad that you enjoyed the Crowne Plaza Universal and felt that the service was so wonderful. A special thank you for mentioning the team members that stood out during your visit. I will ensure they are recognized and know they will also... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I loved my stay at crowne plaza! I'm a night owl and Alvin in security made my stay so much more pleasant. He went over and above his requirements to make sure that I was a satisfied customer. If crowne plaza has an employee of the month program. It should definitely go to him!

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for your wonderful rating and comments. I will certainly make sure Alvin is aware of your kind words and I thank you for taking the time to mention his service. Please visit again soon. More

2 reviews
3 of 5 stars Reviewed 1 week ago

I chose this hotel with it showing that it had free wi-fi in the rooms. This is not the case, there is free unreliable wi-fi in the lobby area but if you require wi-fi in the hotel rooms, you need to pay $12.95 for 24 hours access. Room came with a refrigerator which was a useful addition and the cleanliness... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Paul O, Thank you for your review and the confusion about internet charges. I am not aware of any website that provides information other than the current $12.95 charges. I am happy to say that beginning Oct 1 WIFI will be complimentary throughout the hotel for all guests! We recognize the issues with the breakfast on the morning you... More

1 review
2 of 5 stars Reviewed 1 week ago via mobile

We had a bad impression from the start. The front desk girl was unprofessional and rude. She neglected to tell us about the hold on my card and when I spoke to the manager, concerned, he argued with me and told me that I was wrong and I didn't listen to her. I have never been treated so poorly by... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Pencypoo, Thank you for your feedback. I am very sorry that your registration process was not as you expected. It is very common in the hotel industry to place a nominal hold for anticipated incidentals upon registration. Informing our guests at time of arrival is part of our required verbiage. I will review with the team to ensure this... More

Waukesha, Wisconsin
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

So then what differentiates a hotel? My recent travels have shown that the rooms are all usually recently renovated, clean, and generally decent. It then becomes the small things. Is the staff friendly, knowledgeable, helpful, and do they understand that they are there to serve the guest. Is the onsite restaurant decent? It does matter to a business traveler that... More

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Sheldon, Thank you for sharing. You are absolutely correct in your words. We did not properly have the breakfast buffet set up correctly on that morning resulting in our early diners to receive less than the usual and expected hot breakfast. I do apologize and have shared your comments with our Food and Beverage team. I hope the remainder... More

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#72 Business Hotel in Orlando #90 Romantic Hotel in Orlando #93 Family Hotel in Orlando #110 Top resorts Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 
Number of rooms
400

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Crowne Plaza Orlando Universal and other travelers.
2 questions
1 month ago

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Questions? Get answers from Crowne Plaza Orlando Universal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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