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All 329 Orlando hotels

Crowne Plaza Orlando Universal

3.5 of 5 Hotel   |   7800 Universal Boulevard, Orlando, FL 32819
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Ranked #98 of 329 hotels in Orlando
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 days ago
kairynel Los Angeles, California
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1,419 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for two nights while visiting Universal Studios and the Islands of Adventure. We checked in quickly with no problems, and the room was neat and clean. The bathtub mat looked a little yellow and mildewy and the bathroom needed a bit of a paint job, but otherwise the room was acceptable. No water bottles, no fridge, no microwave... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing. We certainly aspire to greater than a 3 star rating and will continue in our efforts to improve service to you. I will personally look into the noise that you mentioned that affected your room. There is no laundry or mechanical equipment nearby but we will get to the source. I am sorry that this was... More

Crawley, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Lovely hotel with 5 star staff. Helpful smiling staff who were great. Every problem or question about how to get to say Florida Mall by bus! Always gave great directions & timetable. Special thanks to Douglas who was a mind of useful information. We have been to Orlando twice before staying in Disney resort, so was apprehensive but the Crowne... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing with our Trip Advisor readers. I appreciate your comments, especially about our staff friendliness. Douglas is one of our shining stars and I will certainly share with him your mention. Please come back soon. More

Chiang Mai
Top Contributor
76 reviews 76 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We checked-in after midnight, quickly and slept okay until the next morning. Breakfast was okay - variety of baked goods, eggs, sausage, etc. We did not try the person cooking eggs. The thing that was memorable to me though was the orange juice. It was really good.

Was this review helpful? Yes 1
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your kind comments. I am glad you enjoyed your overall experience and all your comments were positive. Nonetheless, I am disappointed that we only rated 3 stars from your. We do aspire to deliver the level of service to earn 5 stars from our guests. We continue our efforts to improve in every way. I hope you... More

Egham, Surrey, England
Top Contributor
107 reviews 107 reviews
27 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here in April as part of a 2 centre holiday in Florida. The rooms were spacious and clean as was the hotel. Service was faultless and of course very polite. There are regular courtesy shuttle buses to Universal and Wet n' Wild is a 15 minute walk away. My only criticism is that you cannot open a window... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your kind comments. I am happy that you enjoyed the hotel and especially the friendliness of the staff. I agree that the location is outstanding and close to attractions, restaurants, etc. I hope you can visit again soon. More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

THEY HAVE BED BUGS!!! Never mind that they charged me double. Never mind that they hassled me for 2 weeks to get the refund for the overcharge. Never mind that the reservationist didn't register my party correctly and they didn't want to give us the breakfast we'd paid for. Never mind the bartenders were rude. Never mind the racism and... More

Was this review helpful? Yes 2
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

First of all, we are very sensitive to all of the recent press of this subject. They do exist and they are not because of sub standard cleanliness or sanitation. We go through very extensive training to identify and report. We take every report of bed bugs very seriously and always act of the side of caution and bring in... More

Mexico City, Mexico
Top Contributor
91 reviews 91 reviews
35 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 1 week ago

not a bad hotel, good rooms, clean and good size for the money, located at five minutes from universal studios, may consider improving their breakfast, but it was included and the price was more than fair. They have a nice gym and write the pool for the kids and fam. there is nothing bad to say about this hotel.

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Great to hear from our guests from Mexico. I am happy that we have met all of your needs. We are refreshing all of our menus this month and breakfast included. I hope you enjoy the changes during your next visit. Thank you for sharing. More

Senior Contributor
25 reviews 25 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Roast beef at close of day cocktail meeting was best I've ever had. Meeting rooms sound excellent. Lunch buffet was good. A/C excellent. Clean bleach smelling rest rooms. Very bright lobby and bar area.

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing such a positive experience. We are very proud of our Convention and Meeting services team. They ALWAYS recieve wonderful reviews and take such great pride in servicing our group and convention business. I'm thrilled that you felt the same. More

Hastings, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

I have spent over 100 nights per year in hotels the past 22 years and this was by far the most professional check-in I have ever experienced. I am very impressed. The facilities were spotless and the whole staff always greeted us with a smile and a hello. The ladies in the breakfast area were wonderful as well. Thank you... More

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Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so very much for your kind comments. It means a lot to us, and especially so coming from a seasoned traveler who has obviously experienced both the good and not so good with hotels. We know all does not always go as planned but we take great pride in our service to you and in our continuing efforts... More

Albany, New York, United States
Contributor
20 reviews 20 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night in March of 2014. I wish I could have stayed longer. Great room, very comfortable. Food in bar area was priced fairly and the bartender was very polite. Great pool area and work out space.

Was this review helpful? Yes
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing comments about our hotel and the food service as well. We have a new and exciting menu that will be launched next week. I hope you have the opportunity to return, stay with us again, and sample the new items. More

Florida
Top Contributor
55 reviews 55 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

I was one of two in line. Check in took quite a while. The manager checked us in and I was surprised it took so long. I had my two preschoolers with me so I kind of need a quick check in especially when reservations are totally done and I'm checking in 10 minutes before check in time. I upgraded... More

Was this review helpful? Yes
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

I do appreciate your comments. I am sorry that you were not happy with the Executive Level room and felt the information was not accurate. We go to great lengths to ensure our information is accurate and communicated correctly. The rooms on the Executive level are priced $40 above the standard room rate and is almost always fully occupied due... More

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Additional Information about Crowne Plaza Orlando Universal

Also Known As:
Crowne Plaza Orlando Universal Hotel
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crowne Plaza Orlando
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Crowne Plaza Universal
Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#54 Business Hotel in Orlando
#55 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
#98 Top resorts Hotel in Orlando
#98 Spa Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Official Description (provided by the hotel):
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 
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