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Crowne Plaza Orlando Universal

3.5 of 5 7800 Universal Boulevard, Orlando, FL 32819
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Certificate of Excellence 2014
Crowne Plaza Orlando Universal
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Crowne Plaza Orlando Universal
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1,596 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Myers, Florida
Top Contributor
101 reviews 101 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Great staff, friendly service, had great room with a view, executive floor lounge attendant in the morning and evening was awesome. property well maintained, it was a chilly night and did stay mainly in the lobby area.

Was this review helpful? Yes 1
Rogersville, Alabama
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed her for a week from 12/1/2014 to 12/6/2014. My room was spacious and comfortable. I had a great view of the pool. The Hotel Restaurant had excellent food. I highly recommend staying here. The bed was comfortable and the small couch made relaxing after a long day easy.

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Prestwick, United Kingdom
Top Contributor
85 reviews 85 reviews
31 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a perfect 'balance' for my preference of business class hotel with resort feel. Located just off Universal Blvd / I-Drive / Sand Lake you are a $10 limo ride from Universal and within walking distance of one of our favourite restaurants, Fish Bones - for us that's a bonus. We booked on a whim at 10am having decided... More 

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the great comments. I'm glad you enjoyed our hotel and the location. Please visit again when your travels bring you back to Orlando. More 

Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

TV's That DO NOT ACCEPT GAMES? NO ESPN available-but said they are making changes???? Front desk timeshare booth was extremely rude when I said no to a tour, and the QUIT floor was not good for 2 kids under 10????

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing. I can appreciate your concerns as ESPN was temporarily unavailable but has since been restored. Our televisions do not accommodate outside access by design. I am sorry this was an issue for you. The Quiet floor is designed to restrict the use of machinery and any repairs during certain hours. We will also attempt to restrict... More 

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here for 4 days on a business trip. Rooms were very clean and did not smell of smoke. Good bell service that helped me with my bags. Staff was very friendly and courteous. The hotel has a restaurant and plenty of shopping nearby. Will stay here again.

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for the 4 star rating. I am glad that you enjoyed your visit and found the hotel's location to be perfect for your trip. Please visit again soon. Happy Holidays. More 

Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at Crowne Plaza Orlando Universal in november/2014. We had to checkout the other hotel that we were because the room was to allergic to my wife, dense carpet, not clean enough. We searched a Pure Room to allergics and the Crown Plaza was our choice. We booked a King Size Bed but once we've arrived... More 

Was this review helpful? Yes 2
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for the opportunity to review these concerns with you directly. I certainly can appreciate your sensitivity to allergies and smokers. As I made mention, the room issues have been reviewed with our housekeeping leadership team. While I am very proud of our Housekeeping performance, any deficiencies are addressed to allow us to continue with improvement. The designated smoking... More 

Cheltenham, United Kingdom
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is perfectly positioned for universal and offers free parking and shuttles. The rooms although a little tired had everything you need, were very clean and comfortable. I would definately say that modernisation is required throughout this hotel or these reviews will start to tumble, also had I paid more than £70 per night I would have given 3... More 

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

I do appreciate your 4 star review and comments. I am glad that you enjoyed your visit and appreciate a clean and well maintained hotel. Great news is that we are planning for a renovation and hope to accomplish this soon. Please have a safe holiday season. More 

Rumney, NH
Top Contributor
81 reviews 81 reviews
34 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

When I booked this hotel the convention booking engine said it was about a half mile from convention center and with a name like Crown Plaza Universal I thought it was right near Universal studios, my mistake. It is about a mile and a half to both. Luckily shuttle service was provided to the convention center. The room was average,... More 

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AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Polar Caver Than you for sharing. I can understand your concern with the distance. We go to great length to ensure our information is accurate but I will certainly investigate the verbiage on our website content to ensure it is correct. I am sorry that we only earned a 3 star rating from you. Your comments will be shared... More 

Senior Reviewer
6 reviews 6 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked the Crowne Plaza through a Travel Counsellor so it came recommended but I'm really glad we decided on it. The location is brilliant, 10 minutes from Universal and the Outlet mall! We were on our honeymoon and even though its a big hotel the staff really made us feel special - they were very helpful and friendly with... More 

Was this review helpful? Yes 1
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

First and foremost, congratulations and thank you for including us on such a special occasion. Thank you for the wonderful review. I know Tommy and Doug will appreciate your kind words. I hope you can come back and spend your one year anniversary with us. Happy Holidays. More 

New Rochelle, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent pool, staff and great bar service. Never had a problem for the 4 nights we stayed there. We had an upper floor room and was upgraded. The room was very clean and well kept. Thank you CP for a wonderful stay.

Was this review helpful? Yes
AnthonyLazzara, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Jenny E Thank you so much for the wonderful 5 star review. I am so glad that you enjoyed your 4 day visit with us at the Crowne Plaza Universal. Please visit again soon. Happy Holidays. More 

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Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#56 Business Hotel in Orlando
#89 Romantic Hotel in Orlando
#99 Family Hotel in Orlando

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