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All 329 Orlando hotels

Hilton Garden Inn Orlando East/UCF Area

3.0 of 5 Hotel   |   1959 N Alafaya Trail, Orlando, FL 32826
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73%
Ranked #123 of 329 hotels in Orlando
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Joseph P Cape Coral, United States
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166 people have reviewed this hotel

Traveler rating
    77
    43
    25
    10
    11
See reviews for
62
17
11
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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English first
Cape Coral, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

A pleasant stay even though under renovation, the staff and workers were totally unobtrusive and the facility was totally comfortable. Staff was willing to assist us and fill any requests. Even with a full house, parking and facilities were available and easy to use.

Review collected in partnership with Hilton Garden Inn

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Orlando, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is newly renovated and the people are very helpful. I would definitely recommend it and the free breakfast! We had a little problem with the jacuzzi jets but the hotel honored its satisfaction guaranteed and I am a now a Hilton fan for life!

Review collected in partnership with Hilton Garden Inn

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Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

Hello Irene F - Thank you for taking the time to write your kind review. We are pleased that your stay with us was enjoyable. We are sorry that the jacuzzi was inoperative during the time you wanted to us it, but as of now it's back up and running. I was also glad to hear the staff provided you... More

Savannah, Georgia, United States
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here while in town for a business trip. The hotel is under going a refresh. The kitchen was torn up most of the week, but they still had a breakfast. It was quit chaotic at times, but Leann, Richard, and the rest of the staff were pleasant and helpful. They made the stay enjoyable. And yes, I miss... More

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Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

Hello Shawn L! Thank you for your review...We appreciate the comments about your stay with us. As we go through our renovation, we understand the challenge and inconvenience it puts on our guests but with our great staff it helps make the overall stay enjoyable. I was so happy to hear that our breakfast and FD staff made your experience... More

Boca Raton, Florida
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have two children at UCF and thus hotel is normally a real treat to stay at. Its only two minutes to the main campus and surrounded by excellent restaurants. The staff is always very friendly and the rooms are usually very spacious and clean.

Review collected in partnership with Hilton Garden Inn

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Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

DonThomas333 - We truly appreciate taking the time to write to us...We thank you for your loyal patronage to our hotel. It means a lot and the staff would like to send a huge THANK YOU!! We can't wait to have you back with us! More

Lauderdale by the Sea, Florida
Top Contributor
53 reviews 53 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have family in Orlando and visit frequently. We stayed here several times, and quite like it. We only have one problem (see next paragraph). The location is great for us. The rooms are nice and the service is very good. They do not have free breakfast (thus the poor breakfast rating below). This is one of our two favorite... More

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Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

Thank you for you kind review DDOcean! We truly appreciate your feedback and candor. As you stated, we have a top notch staff and accomodations, but at times the value to price paid may be in question. We hope when our renovation is completed that not only the great service but new hotel/amenities will be equal or greater to what... More

Woodbridge, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This HGI was a perfect spot to relax while on business travel...staff was friendly, hotel was clean, location was convenient to everything! I travel to Orlando frequently and alwasy stay at HGI. Even with renovations underway, the staff went out of their way to be pleasant and accomodating.

Review collected in partnership with Hilton Garden Inn

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Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

Hello Eric R! As a repeat guest, we are humbled by your comments. At times it much easier to "WOW" a guest just one time but to do it with our loyal repeat guests on a consistent basis takes passion. I believe we have the passion and with your kind words it validates what we try to do each and... More

Seattle, WA
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Genuinely nice, friendly, hospitable and welcoming staff. Clean, quiet, comfortable rooms. Easy to get to. They were in the middle of renovating while we stayed there but that didn't affect our stay at all. I would stay here again.

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Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

Good Day Doggone31! We would like to send a big thank you for the kind remarks! As you know having to complete a renovation is always difficult to ensure the guest experience is never suffered and I was happy to read that it did not. Also, the staff was delighted when I read them your review...With that being said I... More

miami, fl
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel after booking on line through the Hilton site. When we arrived we were advised there was construction going on. We paid a high price for the room, were just three doors away from the construction. It was dirty and dusty because of the construction, so much so eyes were watering and you felt you were... More

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Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

Dear Gladdo - We thank you for comments and feedback regarding your recent stay with us. First and foremost, I would like to apologize for any inconveniences you may have experienced. We certainly do not want any guest of ours having a less than enjoyable stay and from your review you did not. Unfortunately, when completing a renovation of a... More

Sandy Springs, GA, United States
2 reviews
5 of 5 stars Reviewed March 12, 2014

Alana, at the front desk is awwesome. She goes that extra mile with a smile on her face. She welcomes us with a genuine greeting. She can multi task and has the patience of a saint. She is the reason we continue to go back to this hotel.

Review collected in partnership with Hilton Garden Inn

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Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

Hello Steve P - On behalf of the entire staff we would like to thank you for your kind review. Most importantly the wonderful and well deserved comments regarding Alona our exceptional front desk agent. She has been with us just over 6 months and in that short time has made many emotional connections with our guests! We are very... More

Tampa, United States
1 review
3 of 5 stars Reviewed March 6, 2014

The staff here is wonderful. Fast courteous and very helpful. Hilton does a great job in this college town. Rooms are a little out dated, but if I recall correctly this Orlando Hilton is going through renovations.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jesse M, General Manager at Hilton Garden Inn Orlando East/UCF Area, responded to this review

Hello Lesa M - We thank you for your kind review and are pleased that your stay with us was pleasant. We truly appreciate your comments in regards to our staff, I believe they are top notch also! You are correct the property is currently under an extensive renovation and once complete the property will be gorgeous! We hope you... More

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Additional Information about Hilton Garden Inn Orlando East/UCF Area

Also Known As:
Hilton Garden Inn Orlando East/Ucf Hotel
Hilton Garden Inn Orlando East/Ucf Hotel Orlando
Hilton Garden Inn Orlando
Hilton Orlando
Orlando Hilton
Address: 1959 N Alafaya Trail, Orlando, FL 32826
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#71 Business Hotel in Orlando
#123 Spa Hotel in Orlando
#123 Top resorts Hotel in Orlando
#170 Family Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Orlando East/UCF Area 3*
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