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Country Inn & Suites By Carlson, Orlando Airport, FL

2.5 of 5
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5440 Forbes Place, Orlando, FL 32812
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Country Inn & Suites By Carlson, Orlando Airport, FL
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Ranked #134 of 328 Hotels in Orlando
A recent review
3 of 5 stars Reviewed October 16, 2014
Tiia M Fridley, Minnesota
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389 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Country Inn & Suites By Carlson, Orlando Airport, FL
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Fridley, Minnesota
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 16, 2014

Upon arrival I went to check in and there was not anyone in line, but there were three people behind the front desk. I stated I wanted to check in and was told to hang out while they finished chatting about their personal lives. I was very disappointed. Finally after a couple of minutes the one girl stated she needed... More 

Was this review helpful? Yes 1
John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, FL, responded to this review

We apologize for the disappointing service you received from our staff and with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites by Carlson standards. We will also address the lack of service at the desk. Our rooms do have two... More 

Hollywood, Florida
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 14, 2014

I stayed for one night and the hotel itself wasn't too bad. The beds were comfy, the room was clean enough. It had everything needed- free wi-fi (didn't use), free breakfast (basics such as cereal, oatmeal, boiled eggs, fruits, bread, waffle maker), free parking (they need a bigger lot, had to park on the grass and other cars were parked... More 

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John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, FL, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We take the security of our guests very seriously and we will review the incident with our staff to ensure it never happens again. Thank you for your feedback. John Sterk General Manager More 

United States
1 review
2 of 5 stars Reviewed October 14, 2014

Having stayed three times over several years, this place has really gone down hill. On our last visit we were forced to move our unpacked things to a new room just to get a working TV. The railing on the stairs was broken and there is a lot of chipping paint in the bathroom.

Review collected in partnership with Country Inns & Suites By Carlson

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John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, FL, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. John Sterk General Manager More 

Top Contributor
213 reviews 213 reviews
22 hotel reviews
163 helpful votes 163 helpful votes
4 of 5 stars Reviewed October 8, 2014

Stayed hers for just one night. Being British we didn't have a Cell phone that we could use. There is a stand with a courtesy phone but no telephone number for this hotel and no one would help. We eventually found out that they collect from the bus stands to the far left I believe b2. We managed to get... More 

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John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, FL, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your room and our "Be Our Guest" breakfast. We will review the costs involved with having our hotel on the contact board as a service to our guests. We look forward to your next stay with us... More 

ottawa canada
Top Contributor
210 reviews 210 reviews
30 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed October 5, 2014

Very comfortable stay here. Close to the Orlando airport. Free WiFi. Room had small frig and microwave and coffee machine. The breakfast was amazing including fresh fruit. The beds were comfortable but a little soft for my liking. Great value. Recommended

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Gainesville, Florida
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 2, 2014

Sept 2014 excellent hotel. comfortable beds, top notch staff. Check in and check out took less than 3 min. clean, smells good. great value for the price. great location to fast access to airport. Highly recommend this hotel

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Carlisle, Pennsylvania
Top Contributor
62 reviews 62 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 2, 2014

We recently stayed here because we had to fly to San Diego/ Only minutes from the airport and they shuttle you there for free/ You also may let your car there for 2 weeks free and after that only $5 a day/ The room was clean and comfortable. Staff was cheerful and very helpful. They have breakfast , but it... More 

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Fort Pierce, Florida
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 1, 2014

I had an 8:00 am flight from Orlando and decided to stay at Country Inn & Suites so I would not have to leave home at 4:30 am. I also wanted to be well rested before my flight. I was pleased to find this hotel so close to the airport and the shuttle service was great. Both drivers were friendly... More 

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John S, General Manager at Country Inn & Suites By Carlson, Orlando Airport, FL, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the convenience of our shuttle and our park and fly package. We look forward to your next stay with us at the Country Inn & Suites Orlando Airport. John Sterk General Manager More 

St. Augustine,Fl., United States
1 review
5 of 5 stars Reviewed September 30, 2014

Stayed at the hotel because of convience to Orando airport. Left car at hotel four days while traveling to Reno. We were just there overnight. Checked in about 7:PM and out the next AM by 6 but even with the short stay everything went perfect. Got back to Orlando about midnight and called hotel and shuttle came quickley. We were... More 

Review collected in partnership with Country Inns & Suites By Carlson

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Jacksonville, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 28, 2014

Great breakfast and free. Rooms clean and spacious so we got our ultimate twofer. Staff was extremely friendly and accommodating. The Price was great. The hallway and registration area were well kept and tastefully decorated.

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