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TownePlace Suites Orlando East / UCF Area

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11801 High Tech Avenue, Orlando, FL 32817
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TownePlace Suites Orlando East / UCF Area
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85 Reviews from our TripAdvisor Community

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Traveler rating
    25
    33
    14
    7
    6
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36
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16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
  • All months
    (85)
  • Mar-May only
    (28)
  • Jun-Aug only
    (20)
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    (14)
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    (23)
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Valdosta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

Traveled with a group, and they placed us in rooms next to each other with connecting doors. Staff was friendly and helpful. Our keys had stopped working one day, and they had provided us with new keys, and also said if it still did not work, to just call using phone by the elevator and they would bring us new... More 

Was this review helpful? Yes
UCFMarriotts122, Manager at TownePlace Suites Orlando East / UCF Area, responded to this review

Thank you for providing your high recommendation and sharing your experience. I am glad to hear that our staff was able to accommodate your group so that rooms were near each other for your convenience. I wish you safe travels to your future destinations! More 

Orange Park, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We visited and was recommended by some friends to stay here. It is without a doubt a great hotel to stay! Immediately felt welcomed by the staff and was taken care of to assure we had everything we needed. Room is spacious and location is right by many restaurants and popular areas! Would definitely stay here again if in the... More 

Was this review helpful? Yes 1
UCFMarriotts122, Manager at TownePlace Suites Orlando East / UCF Area, responded to this review

I am pleased to hear that our hotel surpassed your expectations and that the staff provided you a welcoming experience. Your comment will be shared with the team to continue to inspire them to provide the friendly, welcoming service you have come to expect. Thank you for your recommendation, we hope to continue to serve you during your visits to... More 

South Portland, Maine
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 20, 2015

We are in the Orlando area frequently and we always stay at this fabulous Hotel! The Management and Staff truly treat you like family....They truly care! The hotel itself is clean,crisp and the suites are comfortable and give you the feeling of a mini-apartment! This is our home when in the Orlando area!

Was this review helpful? Yes 1
UCFMarriotts122, Manager at TownePlace Suites Orlando East / UCF Area, responded to this review

Thank you for recommending our property as being a gem. I am pleased to hear that our staff has provided you fabulous service during your visits to the east Orlando area. We look forward to serving you again on your next visit! More 

Philadelphia, PA
Level Contributor
108 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 stars Reviewed April 7, 2015

Not a bad choice for club members looking for an inexpensive option near UCF. Hotel is nothing fancy. Our "suite" was pretty small, but was functional for me and my son the night before a visit to campus for prospective students. We had a king and a small pull-out couch. Breakfast was free but was over at 9am. UCF tours... More 

Was this review helpful? Yes
UCFMarriotts122, Manager at TownePlace Suites Orlando East / UCF Area, responded to this review

Thank you for sharing your feedback from your recent stay with us. While our breakfast hours during the week are from 6am to 9am we do offer extended hours on weekends from 7am-10am. For future reference, we are excited to share that our current Grab-n-Go experience to include hot items, like a build your own breakfast sandwich station. We will... More 

1 review
1 of 5 stars Reviewed April 2, 2015

We recently stayed here while visiting some family. The hotel itself was clean and nice enough from what we experienced, what soured our trip was the manager. She was extremely unpleasant and rude, acted like any complaints or questions were a hassle and waste of her time. Had we not dealt with her we would be likely to return but... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed March 31, 2015

A very clean, friendly, pet friendly place! Loved the locations. I will suggest they also place a mirror in the room. Plenty of mirrors in the large bathroom but none in the room. That's my only suggestion. The staff and service are awesome!

Was this review helpful? Yes
UCFMarriotts122, Manager at TownePlace Suites Orlando East / UCF Area, responded to this review

Thank you for taking the time to review your experience and offer your suggestion for having additional mirrors in our rooms. I am pleased to hear that you loved the location and experienced awesome service from our team. While our property will be completing a full renovation toward the year's end, from the current specs it looks like there are... More 

Pompano Beach, Florida
2 reviews
5 of 5 stars Reviewed March 31, 2015

Te rooms were very clean It is centrally located for access to the college and great shopping. The service and staff was outstanding ! They have a very nice continental breakfast in the morning at a very convenient time. Also the hotel is near some great restaurants and convenience stores.

Was this review helpful? Yes
UCFMarriotts122, Manager at TownePlace Suites Orlando East / UCF Area, responded to this review

I am pleased to hear that our location was convenient for your needs and that our staff provided you with outstanding service. I am glad that you enjoyed our Grab-n-Go breakfast and am happy to share that by the end of this year we will be expanding the current selection to include a build your own breakfast station, among other... More 

Palm Bay, Florida
1 review
1 of 5 stars Reviewed March 30, 2015

If you have children do not go here. If you leave your child's dirty laundry out in the bathroom (or anywhere in the room really) the housekeeping staff will throw it away and the GM will not replace it at cost. Cloth diaper? Never go here because those most certainly will get thrown away, and you won't be offered more... More 

Was this review helpful? Yes
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 29, 2015

From the moment we checked it the place was dirty. Stains on the carpet. The floor we were on had a weird bad smell to it, like old food mix with paint. It looks like no one cares about the apperence of the hotel cause we were there for a couple of days and always saw the same paper/garbage in... More 

Was this review helpful? Yes 2
UCFMarriotts122, Manager at TownePlace Suites Orlando East / UCF Area, responded to this review

I am sorry to hear about your experience at our property. Your comment has been shared with the team so that they can provide improved service in the future. Your feedback is important in addressing operational errors that may have occurred so we thank you for bringing it to our attention. I hope we have the opportunity to better serve... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 28, 2015

The hotel appliances are a bit outdated and the fact that the 2 bedroom room only has 1 bathroom is a bit challenging for a family of 4 or 5, the actual room however is indeed comfortable to stay in. Also the breakfast provided is a bit of a joke.

Was this review helpful? Yes 2
UCFMarriotts122, Manager at TownePlace Suites Orlando East / UCF Area, responded to this review

I am pleased to share that the TownePlace Suites brand is in the process of changing their "Grab-n-Go" style breakfast to one that includes select hot items, like a build-your-own breakfast sandwich station. While we will be completing our full property renovation toward the end of this year to update the appearance of our property, we will not be altering... More 

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