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Crestwood Suites - Orlando University of Central Florida

2.0 of 5 Hotel   |   11424 University Boulevard, Orlando, FL 32817
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Ranked #256 of 327 Hotels in Orlando
A recent review
5 of 5 stars Reviewed September 23, 2014
jaqsu Oviedo, Florida
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121 reviews from our community

Traveler rating
    37
    18
    15
    12
    39
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37
11
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29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

It looked like they where trying to do upgrades. But, had to walk around old a/c units in the hall. There was a mountain of old furniture laying out back. Had a cockroach in our room. Heard another guest complaining of bugs in his room. The hallways looked like they had not been swept in a year. Our room had... More

Was this review helpful? Yes
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Dear Chuck S Thank you for the feedback...first and foremost I wanted to apologize about your stay. Yes we are doing some work at our hotel and this week we replaced 80% of our sofas and for so we are in process of removing all the old ones from our back lot. Our hallways get cleaned and vacuumed daily and... More

West Palm Beach, Florida
2 reviews
1 of 5 stars Reviewed 1 week ago

I stayed there and was woken up every night by drunk students going to the bar. They pee in the parking lot. The Manager is never there to address the concerns. The maintenance staff must be crippled since the hotel is run down and falling apart. The guests are like thugs you see on cops shows. If you are creepy... More

Was this review helpful? Yes
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Dear Bob S First and Foremost I am sorry you had a negative experience and that we did not meet your expectations....It is not our custom to provide a service and experience such as you had. I will for sure share with Socrates these comments to better our operations. I do know Socrates work mostly middle of night or evenings... More

Coral Springs, Florida
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel is horrible. The first room they gave us had a broken AC meaning it was in pieces and the floor was horribly dirty. The second room we got was not any cleaner and it smelled. we were so tired that we did not have the energy to move again and fight. the tub was full of hair and... More

Was this review helpful? Yes 3
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Dear Valued Guest I am sorry to read these comments and concerns....it is not our custom to provide poor service in all areas. We hope you will reconsider us on your next stay and I will be sure to Provide a much better experience Frank Pacienza More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

They have roaches in the hallways the rooms are not as clean as they should be. The bed didnt even habe a fitted sheet. The housekeeping needs to really step there game up. Im very disappointed. I will never send my family there again

Was this review helpful? Yes 3
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Dear Valued Guest I am sorry to read these comments and concerns....it is not our custom to provide poor service in all areas. We hope you will reconsider us on your next stay and I will be sure to Provide a much better experience Frank Pacienza More

Oviedo, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2014

I would like to have a maid (Miriam) sited for being such a great help to me during my stay. My room looked the best after she was through cleaning. After staying here for 3 weeks she is the only one that noticed I did not have a blanket. Now I do.

Was this review helpful? Yes 1
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Dear Valued Guest thank you for the kind comments...we are glad we were able to met your expectations and I will make sure I pass this to my staff More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014 via mobile

great location.....great management....very clean room....the manager frank will help you out with all your needs!!!!close to UCF and restaurants stayed here while working out of town was closest thing to home really enjoyed my stay.referred it to all my family and friendsas well as my coworkers working here from out of town.

Was this review helpful? Yes 1
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Thank you for the comments...we are glad that we met your expectations. I will be sure to share with my staff. Frank Pacienza More

Orlando, Florida
1 review
5 of 5 stars Reviewed September 8, 2014

good value and comfortable rooms. Management was helpful during the stay. Fun area with lots of restaurants around the hotel close to UCF campus. Overall hotel stay was good, we had lots of privacy and staff was friendly.

Was this review helpful? Yes
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Thank you for the comments...we are glad that we met your expectations. I will be sure to share with my staff. Frank Pacienza More

Orlando, Florida
1 review
4 of 5 stars Reviewed September 4, 2014

Upon check, we had an issue with our room. Once we presented the issue to the office staff, they were quick to find a solution for me and my husband. We understand that issues do arise. However, it is not the issue, but how it is resolved that matters. Thanks again for your quick response.

Was this review helpful? Yes
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Thank you for the comments...we are glad that we met your expectations. I will be sure to share with my staff. Frank Pacienza More

palm beach
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 19, 2014

I like staying at the Crestwood Suites - Orlando University of Central. I have stayed there seveal times in the last few months. The staff is friendly and the rooms are spacious. They do what they can to accommodate you. Maybe some of the furniture is a little rough but they make an effort to keep you happy. I travel... More

Was this review helpful? Yes 2
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Dear Valued guest Thank you for your feedback as we stride to provide the best service..We look forward having you back on your next visit.. Frank Pacienza General Manager More

Orlando, Florida
1 review
5 of 5 stars Reviewed August 15, 2014

I have stayed here at Crestwood Suites on more than a few occasions with my family when coming into town, this time for more than two weeks...the staff are always friendly and accommodating & make you feel right at home... it is always clean inside and out. Whenever you need anything there is never any hold up & if you... More

Was this review helpful? Yes
CrestwoodOrlandoUCF, General Manager at Crestwood Suites - Orlando University of Central Florida, responded to this review

Dear Valued Guest Thank you for your comments...we are glad you enjoyed your stay and look forward having you back in the nearby future. More

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Additional Information about Crestwood Suites - Orlando University of Central Florida

Address: 11424 University Boulevard, Orlando, FL 32817
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crestwood Suites - Orlando University of Central Florida 2*
Number of rooms: 134
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Also Known As:
Crestwood Suites - Orlando University Of Central Florida Hotel Orlando

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