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Hawthorn Suites Lake Buena Vista

3.0 of 5 8303 Palm Parkway, Orlando, FL 32836
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Hawthorn Suites Lake Buena Vista
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Hawthorn Suites Lake Buena Vista
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1,184 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Haverhill, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Check-in was great (Tim at front desk was wonderful! as we arrived at 1:30 AM). Next morning we received a phone call at 7:30 AM asking if we got the welcome package. Said no but would stop by the guest services booth to pick up. Was asked by Mindy (guest services) to view their other property and was told it... More 

Was this review helpful? Yes 3
Jacksonville, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

The best part of this hotel is that it resides at a perfect intersection of Location and Value. We were able to visit Downtown Disney and the Magic Kingdom theme park within 5 mins of leaving our parking lot (with no traffic, so really more like 15 mins if you count waiting at red lights). It's hard to complain at... More 

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Charged $250.00 for "cleaning charges" just extra pop corn on the floor which we volunteered to clean.. Warning for extra cleaning posted in the room was only $50.00..I will NOT recommend this facilities!!

Was this review helpful? Yes 5
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you for taking time to comment on your stay with us. Unfortunately, there were other conditions within the unit at check out that prompted our concern, so Rafael G. the General Manager would very much like the opportunity to speak with you personally regarding your comments which we take very seriously. Again, thank you for your comments and we... More 

Raleigh, North Carolina
Contributor
13 reviews 13 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here with a group in April as group leader and wanted to bring my family back here for Marathon weekend. We stayed here a total of 7 nights. Location is outstanding and can get to the park in minutes. My experience in April as a group leader was great, this time was not the same. The hotel, pool, grounds,... More 

Was this review helpful? Yes 4
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

I am so sorry to hear that you were disappointed during your stay and apologize for not meeting your expectations. We will be addressing and reviewing your concerns with our management team. We appreciate your concern about the coffee, and must apologize for not letting you know that we provide coffee in our breakfast area 24 hours a day. We... More 

Durham
2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for a week in January for a Disney and Universal holiday- great hotel with spacious, clean rooms and really helpful staff. Breakfast had great variety every morning and the hotel provides free shuttles to Disney and universal. Great location, no more than 20 mins from Disney, universal and the local malls. Antonio Torres the front desk manager was... More 

Was this review helpful? Yes 2
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you so much for your feedback. We are delighted that you had a fantastic stay with us and that you were pleased with our location and shuttle service. We appreciate your compliments of our staff, and will be sure to let Antonio know that you appreciated his efforts. We look forward to welcoming you back again next time. More 

Dallas, Texas
Top Contributor
115 reviews 115 reviews
42 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lindsey greeted us with a smile and a positive attitude during check in as well as during the check out. She was very pleasant and helpful. The entire stuff was nice and polite. The property is in excellent shape (perhaps it has undergone a recent renovation). Sparking clean rooms with fresh paint and everything was in a working order. Comfortable... More 

Was this review helpful? Yes 3
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you so much for taking the time to review your stay. We are thrilled that you enjoyed your experience with us, and that you were impressed with the recent improvements we made to the guest suites. We are also glad that you were impressed with Lindsay at the front desk, we will certainly pass your praise along to her.... More 

Coventry, United Kingdom
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

Following our first stay six years ago we had to come back, alas things were not the same. Though the suite was spacious and ideal for our Christmas holiday we found that the bed linen and towels were of a lower standard to our previous visit. After 10 hours travel the last thing you want is to be invited repeatedly... More 

Was this review helpful? Yes 1
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you very much for your comments,your feedback is extremely valuable to us as we strive to make your stay a fantastic one. We will immediately survey the condition of our linen and will address your concerns. We truly appreciate your comments as they give us an opportunity to improve and better our guests’ experience. More 

Dayton, Ohio
Contributor
18 reviews 18 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here on the last half of a work/vacation week and it was most enjoyable. The hotel is in a great location - quiet road but just minutes from all the action, restaurants, parks, and shopping. It's a nice change of pace from all of the activity around the Disney/Universal area to come 'home' to a quiet and comfortable... More 

Was this review helpful? Yes 1
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you so much for your review. We are delighted that you had a great stay at the Hawthorn Suites, and that you were impressed with our amenties and helpful staff. We will be sure to pass your compliments on to Lindsay and Bernard. We appreciate all of your insights and hope to welcome you back again soon. More 

scotland
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First of all, I want to say we love this hotel and the staff. We have been coming each year for the past 10 years, and hope to return again. We found some changes that were excellent, and some unwelcome. We stayed for 18 days. I had contacted the hotel 2 weeks prior to our vacation informing them that I... More 

Was this review helpful? Yes 5
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you so much for your loyalty! We are delighted that you have been staying with us for the last ten years, and that you have always been impressed with our service and amenities. We truly appreciate your feedback and we are glad that you enjoyed all of our improvements. We are however sorry for any issue you encountered with... More 

Winnipeg, Manitoba, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In november me and my family went to Florida on vacation. We decided to stay at Hawthorne Suites because of the amazing hospitality we received from the Night Manager Antonio! We were pleased when we arrived that not only was he promoted but he was the day manager. He helped us with everything we needed and made our stay even... More 

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you so much! We are delighted to hear that you had such a wonderful time at the Hawthorn Suites, and that Antonio showed you great hospitality from start to finish. We are thrilled to be your go to hotel in Orlando, and we look forward to welcoming you back next time. More 

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Additional Information about Hawthorn Suites Lake Buena Vista

Address: 8303 Palm Parkway, Orlando, FL 32836
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites Lake Buena Vista 3*
Number of rooms: 120
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Also Known As:
Hawthorn Suites Lake Buena Vista Hotel Orlando
Hawthorn Lake Buena Vista
Hawthorn Suites Orlando
Orlando Hawthorn Suites
Hotel Style:
#19 Best Value Hotel in Orlando
#81 Family Hotel in Orlando
#90 Romantic Hotel in Orlando
#112 Business Hotel in Orlando

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