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Hawthorn Suites Lake Buena Vista

3.0 of 5 8303 Palm Parkway, Orlando, FL 32836
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Certificate of Excellence 2014
Hawthorn Suites Lake Buena Vista
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Hawthorn Suites Lake Buena Vista
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1,118 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sheffield
Top Contributor
56 reviews 56 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked this Hotel as part of a package with Thomas Cook in the UK. This is not five star, but it was not booked as such. It is great value for money. The suite we had was modern and newly refurbished, with all the facilities listed in the Hotel web site. The room was looked after by Ursula, and... More

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thanks so much for your comments. We are delighted to know your stay with us was accommodating and enjoyable. We appreciate your feedback, and will relay your compliments to Ursula for all of her hard work. Thanks again for the recommendation; we hope to see you soon for another wonderful Orlando vacation. More

Ontario Canada
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Typical hotel owned by a timeshare company. Nice lobby and pool area, suites are large, good for families, but dated. Nice Flat Screen TVs, but satellite siignal is weak, often dead and analog only. The free wine is Carlo Rossi. Breakfast is adequate, but isome items are watered down. Convenient location close to Disney. Staff are friendly. OK at the... More

Review collected in partnership with this hotel

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you for your feedback. We are glad to know you enjoyed our large suites, refreshing pool, and great location. That being said, we are sorry to hear there were other aspects of our hotel that you did not enjoy. We appreciate your comments and will relay them to our management team for further review. We hope you will make... More

1 review
2 of 5 stars Reviewed 6 days ago NEW

Bad smell, dirty room, old towels.... I did not felt comfortable there. For the same rate, next time i will get a smaller and newer hotel. I asked to change the cleaning products, but nothing was done. Every day, something was wrong.... Towels missing Towels not changed and left in the floor... Dirty carpet and curtain. Old cabinet Refrigerator was... More

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Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Eduardo. We are sorry to hear you had a disappointing stay with us. We understand how frustrating it can be to not have your expectations met and apologize for the many inconveniences you experienced. We will relay your comments to our management team to ensure all of our service protocols are always being met. We hope you will reconsider... More

Rocky Hill, Connecticut
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW via mobile

Will not stay here again, terrible room, less value, and not maintained. The toilet seat would not stay up, the chairs were worn out, and light bulbs were burnt out.Less value for the same price I paid last year and more run down.

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Kim. We are so sorry to hear you did not enjoy your stay the second time around. Thank you for bringing your experience to our attention; we apologize for the inconveniences you endured, and will notify the management team immediately to ensure our standards are being met on a daily basis. We hope you will give us the opportunity... More

Willow Park, TX
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

On our recent visit to Orlando to play golf and go to Disney World we stayed at the Hawthorn Suites in Lake Buena Vista Florida from November 6 thru 12th. All of the people working at this hotel were very professional and went out of there way to make your stay special. The front desk folks were especially nice and... More

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you for taking the time to write a review. We are pleased to hear you had a wonderful stay as our guest, and are glad our friendly team and comfortable suites accommodated all of your needs. We appreciate your comments and hope we will have the opportunity to welcome you back to Orlando again in the not-too-distant future. More

Carlisle, United Kingdom
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

We only stayed for one night prior to our flight home. We were greeted by Antonio who was so friendly - we arrived late so he gave us a complimentary late check out so we could make most of last day - these are things that make all the difference - great customer surface. Complimentary wine/beer happy hour, free breakfast.... More

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Nicola. We are glad to hear your stay with us was comfortable and convenient. It is so nice to know our staff accommodated all of your needs and provided excellent customer service; we will be sure to pass along your compliments to Antonio for all of his hard work. We look forward to welcoming you back again soon for... More

Miami, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

yes the hotel was just prefect included breakfast in the morning . It did had shuttle bus service for park,s the only thing I suggest they should add more time slot going and coming back Morning and evening.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

We appreciate your insight and are pleased to hear you fully enjoyed your stay as our guest. We are glad you enjoyed our shuttle service, and will relay your comments to the appropriate department for further review. Come back and visit us again soon for another eventful Orlando vacation! More

New York
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Drain in tub rusted,plate hanging off shower head,large stain on desk chair.We were told breakfast was until 10 AM.When we went to breakfast at 9:20 they were already packing up.They could not be bothered to wait a few minutes to allow us to get breakfast.

Review collected in partnership with this hotel

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thank you for comments. We are so sorry to hear your second stay was not as pleasant as your first. We apologize for the condition of your room and for the lack of customer service you received. We will notify the management team of your comments to ensure our service standards are consistently being met. We hope you will consider... More

Mount Laurel, New Jersey
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I have stayed at this hotel several times over the past few years. We've always enjoyed everything about this facility. This time our room was nice and clean, staff were nice, check in was quick and the parking was easy. However, the free breakfast which always had been very good wasn't this time. There was egg patties,... More

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Joe. Thank you for always staying with us for your Orlando vacations! We appreciate your loyalty and are happy to hear you enjoyed our spacious suites, friendly staff, and convenient check-in process. However, we do apologize for your less than pleasant experience with our usually delightful breakfast. We hope you will visit us again soon for the opportunity to... More

The Villages, Florida, United States
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we recently had occasion to stay for a second visit to Hawthorn Suites. We were so impressed that we have already booked our third stay next month. The most important part of a hotel stay to my husband and myself is cleanliness and Hawthorn gets A plus. We also love the separate living area and fully equipped kitchen. The staff... More

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Peggy. Thank you for staying with us for a second time! We are happy to hear our hotel cleanliness, fully equipped suites, and delicious breakfast suited all of your needs. It is so great to hear you are returning next month; we can't wait to welcome you back for another great Orlando getaway. More

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Additional Information about Hawthorn Suites Lake Buena Vista

Address: 8303 Palm Parkway, Orlando, FL 32836
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites Lake Buena Vista 3*
Number of rooms: 120
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Also Known As:
Hawthorn Suites Lake Buena Vista Hotel Orlando
Hawthorn Lake Buena Vista
Hawthorn Suites Orlando
Orlando Hawthorn Suites

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