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Hawthorn Suites Lake Buena Vista

3.0 of 5 8303 Palm Parkway, Orlando, FL 32836
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Certificate of Excellence 2014
Hawthorn Suites Lake Buena Vista
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Hawthorn Suites Lake Buena Vista
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1,143 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Frenchs Forest, Australia
Contributor
18 reviews 18 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

For the price it's ok, we stayed here because we needed to sleep somewhere. It's not special and quite tired. The room service is variable, it's not far away from the parks. If you're after luxury don't come here, is you're after somewhere to hunker down overnight then you'll do fine.

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Nick. Thank you for your feedback. We are sorry to hear you did not have a more enjoyable stay as our guest. We always want our guests to feel comfortable, and will relay your comments to our management team for further review. We hope you will consider staying with us again for the opportunity to show you a much... More 

Sunderland, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Booking up next Saturday for 2weeks in the summer last 2 weeks in August cannot wait Regards Nigel I've put one review before but this hotel is close to everything you need in Orlando shop shows food parks Simple to drive all the areas

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Nigel. We look forward to your return and can't wait to show you another wonderful stay as our guest! Please feel free to reach out to our team if there is anything you need during your stay. Take care! More 

Winnipeg, Manitoba, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I absolutely love this hotel. They have always been accomodating to me and I've never had a problem here. Staff is exceptional (especially one of the managers, antonio) and super friendly and helpful. Great location. Very clean. Incredible value for what you get. I definitely will stay a this hotel time an time again.

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Holly. We appreciate your comments and are delighted to hear you enjoyed you stay with us once again! We will pass along your compliments to Antonio for his excellent work and look forward to welcoming you back to Orlando in the hopefully not-too-distant future. More 

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

On arrival, the hotel lobby looked clean, we checked in quick enough but then was harassed by 'guest services' to view the new hotel they had and book a day..he seemed to take offence when told no! As soon as we opened the door to the room we were greeted by an overwhelming smell of sweat and cheese, it was... More 

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Kym. Thank you for sharing your experience. We are sorry to hear of the frustrations you came across and sincerely apologize for any inconveniences caused during your stay. We always want our guests to feel comfortable and enjoy their stay with us, and are so sorry this is not what you experienced. We have sent you a private message... More 

Saint James City, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The resort was great with happy hour drinks and appetizers. We enjoyed the amenities the hotel offered. Close to Disney World and restaurants. I stayed two nights and the room was clean when we arrived. However, housekeeping only made the bed the next morning and added clean towels in the restroom. The sheets were not changed nor was the restroom... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Regina. Thanks for your comments. We are so glad you had a wonderful stay and enjoyed our many amenities and central location. Please make sure to come visit us again for another convenient and comfortable Orlando vacation. More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Our room was not ready which was fine but then they wanted to charge us an extra $30 for early check -in. After we finally got Into our room it was ok. Utensils and kitchen area is old and outdated. The beds were ok, needed extra sheets around 11:00 pm and couldn't get a hold of anyone in housekeeping or... More 

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Jennifer. We are very sorry to hear you did not enjoy your stay with us. We apologize for the many inconveniences you experienced and will notify our management team of your comments. We certainly hope you will consider vacationing with us again for the chance to show you a much better stay. More 

Tampa, Florida, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I thought this resort was great and clean. Very close to Walt Disney World. I would definitely recommend this resort to a family looking for a nice suite property. It was my mom, dad, and myself this vacation. What made it nice was the separate entrance to the bathroom. We also took great advantage of the kitchen. The breakfast in... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi William. We are pleased to know you and your family had an accommodating and comfortable stay as our guest! It is so nice to know you enjoyed our delicious breakfast and spacious suites. We hope to welcome you back to Orlando soon for another fun-filled vacation! More 

2 reviews
4 of 5 stars Reviewed 1 week ago

It is expected that one should have complimentary coffee and shampoo! We received one little bottle of shampoo daily for four of us. We got one serving of coffee for the whole stay and they wanted $3 if we asked for more.

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Michelle. We are sorry for the frustrations you experienced and hope they didn't cause too much of an inconvenience during your stay. We hope you will consider staying with us again for the opportunity to show you a much more hospitable stay. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

The hotel was great. It had a great location, they offered breakfast, the room was great. However, the toilet had some residue that was a little gross and the door knob was detached but other than that it was a great experience.

Was this review helpful? Yes
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Thanks so much for sharing your experience! We are pleased to know you had a wonderful stay and enjoyed our excellent location, delicious breakfast and spacious suites. However, we are very sorry to hear of the inconveniences you experienced and have notified our management team. We are so glad you would stay again and look forward to showing you another... More 

Chile
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Staff friendly and well mannered. Breakfast great (must arrive before 9:30am or else...forget the breakfast...staff picks up quickly...nevertheless very good). Our room on the 3rd floor was comfortable and fit basic needs. The bathroom and kitchen were very clean (I'm a clean addict so this place was good). The laundry room is well equipped and people respect your things when... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Mairead N, Guest Relations Manager at Hawthorn Suites Lake Buena Vista, responded to this review

Hi Marianne. We are delighted to hear you had a great stay with us and had the opportunity to take advantage of our delicious breakfast, accommodating suites and onsite amenities. We are so glad our attentive staff took care of your needs and look forward to welcoming you back to Orlando in the near future! More 

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Additional Information about Hawthorn Suites Lake Buena Vista

Address: 8303 Palm Parkway, Orlando, FL 32836
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hawthorn Suites Lake Buena Vista 3*
Number of rooms: 120
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Also Known As:
Hawthorn Suites Lake Buena Vista Hotel Orlando
Hawthorn Lake Buena Vista
Hawthorn Suites Orlando
Orlando Hawthorn Suites
Hotel Style:
#20 Best Value Hotel in Orlando
#70 Family Hotel in Orlando
#78 Romantic Hotel in Orlando
#104 Business Hotel in Orlando

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