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Embassy Suites Orlando Downtown

3.5 of 5 191 East Pine Street, Orlando, FL 32801
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Embassy Suites Orlando Downtown
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Embassy Suites Orlando Downtown
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594 reviews from our community

Traveler rating
    282
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    74
    48
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites Orlando Downtown
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Charleston, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 26, 2013

We stayed at this hotel for its location ,, walking distance to the amway center. The staff was very nice and helpful. This is a very nice hotel, very clean and service was great,, The bar ,,the breakfast,, the valet parking,, and the front desk help was great.. Nick your the bomb.

Was this review helpful? Yes
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

On behalf of the Embassy Suites Orlando Downtown, thank you for taking the time to share your feedback. Your feedback that you indicated helps us in our commitment to service excellence – to every guest on every stay. We understand the significance your comments will make to other potential guests. Thank you again, for your comments. We hope to have... More 

Fort McMurray
Top Contributor
55 reviews 55 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed February 26, 2013

My husband and i stayed 5 nights at the embassy suites downtown before his work conferenc. We had some shopping bags taken/thrown away by the cleaning staff that still had our purchases in them and all our recipts, and they were not placed near the trash. When we spoke to hotel management about it they took no responsibility and said... More 

Was this review helpful? Yes
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

We appreciate that you chose to stay with us and value your feedback. I'm terribly sorry to hear that you had a less than pleasent overall experience as it relates to housekeeping and a lost and found item. Please feel free to contact me directly to discuss this matter further. We hope that you will give us another opportunity to... More 

Tallahassee, Florida
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 24, 2013

I gave this a "very good" based on location, breakfast, happy hour, and sleep quality. My trip got paid for by the company I work for, so I didn't mind anything monetary related when it came to staying at this hotel. The breakfast was consistently good. There is a good variety of food - that remains consistent throughout the week.... More 

Was this review helpful? Yes
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

Thank you for taking the time to share your experience regarding your stay at our hotel. Our team strives for excellence. I have shared your feedback with our team as your review is valuable as it allows us the opportunity to enhance our services for future guests. Again, thank you for your feedback and we look forward to serving you... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 21, 2013

Not typical of a Hilton Hotel Experience!I was so completely shocked, I stay in Hilton Garden Inns, Hampton Inns and Doubletrees regularly. This hotel was not well run, the only bright spot was the VALET...I cannot believe that I was charged at the level I was charged for this room...trash sat for 24 hours and it was replaced with VOMIT... More 

Was this review helpful? Yes 1
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

We are delighted that you chose to stay with us during your travels to the Downtown Orlando area and we appreciate your feedback. I apologize for the shortcomings during your visit. I assure you that this is not indicative to our hotel or brand. I have shared your concerns and feedback with our team for further review and corrective action.... More 

Salt Lake City, Utah
Top Contributor
57 reviews 57 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 18, 2013

My friends and I stayed here for two nights, prior to going on a cruise. We really enjoyed the location, we were within walking distance of several restaurants, bars, convenient stores, Hertz Rent-a-car and a shopping district. Upon check-in, the valet and front desk were very helpful and freindly. The rooms were clean and well appointed and the housekeepers were... More 

Was this review helpful? Yes
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

We appreciate that you chose to stay with us and value your feedback. I'm terribly sorry to hear about your experience with elevators being slower than desired. I am glad to learn that you enjoyed all other aspects of our hotel! We look forward to serving you as our guest in the future. Kind regards, Lawrence Olive lawrence.olive@hilton.com More 

Los Angeles, California
Top Contributor
86 reviews 86 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed February 9, 2013

The location is perfect, the surroundings are beautiful but the overall hotel experience is little bit bellow the usual Embassy Suites' standards. Everything is just a notch below the standards (including the elevators.)

Was this review helpful? Yes 1
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

Thank you for taking the time to share your experience regarding your stay at our hotel. Our team strives for excellence. I have shared your feedback with our team as your review is valuable as it allows us the opportunity to enhance our services for future guests. Again, thank you for your feedback and we look forward to serving you... More 

Naples, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed February 3, 2013 via mobile

Very ok. Nothing special except downtown location. Awful bed. Got a phone call from the front desk at 4:00 AM about a noise complaint from our room. Wrong room and the real problem was next to us but were never apologized to for the extremely rude call accusing us . No maid service the next day until when called three... More 

Was this review helpful? Yes 1
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

We appreciate that you chose to stay with us and value your feedback. I'm terribly sorry to hear that your suite was contacted early in the morning for a noise complaint and it was the incorrect suite? I have shared your feedback with our Front Office Manager and he will address accordingly. We hope that you will give us another... More 

Washington, DC
Top Contributor
115 reviews 115 reviews
44 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed February 2, 2013

Was here for a business meeting. Typical problems that the meeting room was too cold, too warm.Food was OK.Nice to have a real bar in operation until 11 PM with real food from the kitchen.Location is great if your destination is downtown Orlando.Rooms were comfy but maid service was uneven. I was there five nights and two nights no washcloths;... More 

Was this review helpful? Yes
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

On behalf of the Embassy Suites Orlando Downtown, thank you for taking the time to share your feedback. Your feedback that you indicated helps us in our commitment to service excellence – to every guest on every stay. We understand the significance your comments will make to other potential guests. Thank you again, for your comments. We hope to have... More 

The Villages, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 31, 2013

Everything was wonderful from the moment we pulled in. We requested a no smoking room and that is what we got, and the room smelled fresh & clean! The staff was friendly and helpful with local directions and suggestions for dinner. Check out was a breeze. Breakfast to order was excellent! We felt that we received a better value far... More 

Was this review helpful? Yes
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

On behalf of the Embassy Suites Orlando Downtown, thank you for taking the time to share your feedback regarding your recent stay with us! We are delighted that you enjoyed your visit and you are correct, the hotel is in a great location! I have shared your positive feedback with our team. Thank you again, for your comments. We hope... More 

DC
Top Contributor
156 reviews 156 reviews
67 hotel reviews
131 helpful votes 131 helpful votes
3 of 5 stars Reviewed January 31, 2013

I stayed at Embassy Suites in downtown Orlando after my other choices would not fit within my corporate budget. It is laid out like most Embassy Suites with the rooms surrounding a large atrium that contains the bar and breakfast area. The suites are large -- larger than one person on business needs (2 TVs?) -- but still a plus.... More 

Was this review helpful? Yes
Lawrence O, General Manager at Embassy Suites Orlando Downtown, responded to this review

We're so glad you chose to stay with us during your business travels in the area and we appreciate your feedback. I apologize that the atrium noise was a concern and we're sharing your feedback with our team for further review. However, it is very nice to hear you enjoyed our signature two-room suites and nice views of Lake Eola.... More 

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Additional Information about Embassy Suites Orlando Downtown

Address: 191 East Pine Street, Orlando, FL 32801
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Central Business District
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Orlando Downtown 3.5*
Number of rooms: 167
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Also Known As:
Embassy Suites Orlando Downtown Hotel Orlando
Orlando Embassy Suites
Hotel Style:
#36 Green Hotel in Orlando
#103 Business Hotel in Orlando
#133 Family Hotel in Orlando

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