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Country Inn & Suites By Carlson, Orlando Universal

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7701 Universal Boulevard, Orlando, FL 32819
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Country Inn & Suites By Carlson, Orlando Universal
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613 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Country Inn & Suites By Carlson, Orlando Universal
See the most recent reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 9, 2012

It was a very nice and clean hotel. They have a free shuttle to universal studios and magic kingdom. We went to universal and used the shuttle very often. They pick you up at the hotel at 8:40 and pick you up at 6:50 or 10:00. It is by far the nicest of the hotels that the shuttle runs to!... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We are pleased to hear that you had a great experience and will return to visit us again. We strive to make every guest experience a positive one when they stay with us. We will be upgrading our rooms this year by adding flat... More 

Rincon, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 6, 2012

We had a great stay! Upgraded us for free upon check in. Friendly staff! Gave us 2 extra pillows when we asked. Very clean room and Smelled clean as a whistle! Typical wear and tear as expected. Very close to parks and walking distance to Wet N Wild. Small arcade room with air hockey for the kids. Plenty of discount... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We always strive to have every guest happy when they leave. We hope that the next time you are in the Central Florida are you will return to visit us again. We will be adding microwaves and refrigerators to all our guest rooms this... More 

Tennessee
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 28, 2012

We stayed at this hotel during Memorial Day week while we visited the Universal parks. The Good: We chose it because of the Stay One Get One promotion, which awarded 44000 Club Carlson points for our visit. Even without the bonus points, this hotel provided great value. The location is very convenient; we didn't encounter any traffic getting to and... More 

Was this review helpful? Yes 1
Management response:

Thank you for taking the time to write a review regarding your recent stay with us. We appreciate the feedback that you gave us on your stay and please know that we take all comments seriously and are continuinally working to improve our service. I genuinely appreciate you bringing these items to our attention and hope that you will return... More 

St. Petersburg, Florida
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 26, 2012

We stayed at the Country Inn and Suites in Orlando on the recommendation of a travel agent friend. She suggested that while it was at the high point of what we wanted to spend, the breakfast was free. So we tried it. We loved it!! The staff was prompt and friendly at check in. Our room was clean and nice.... More 

Was this review helpful? Yes
Management response:

Thank you for taking the time to write a review regarding your recent stay with us. We are glad that you enjoyed your stay and hope that the next time you are in the Central Florida area that you will return to visit us again! We look forward to having you! More 

Boca Raton, Florida
2 reviews
3 of 5 stars Reviewed June 22, 2012

We try to stay at a Country Inn whenever we travel. We booked this location because it was mid way between Universal and Sea World. Every member of the staff was fantastic especially considering how busy they were. This is obviously a tour bus destination as groups poured through the lobby each morning. We initially stayed in one of the... More 

Was this review helpful? Yes
Management response:

Thank you for taking the time to write a review regarding your recent stay with us. We are glad that you enjoyed yourself. It is always our goal that our guests have an outstanding experience when they leave us. We do hope that the next time you are in our area, you will return to see us again! More 

Eustis, Florida
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 15, 2012

The Hotel was excellent. Great staff and the rooms were great. The breakfest was waffles, sausage and gravy, eggs, differant breads and cearal. It was great. The beds were comfortable.

Was this review helpful? Yes 2
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We are so glad that you enjoyed your time with us. That is always very important to us! We hope that the next time you are in the Central Florida area you will return to see us again. More 

Columbus, Ohio
Level Contributor
81 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed June 14, 2012

This was my second stay here. We got a double room. We like the location and the breakfast is nice! The staff were also very friendly. I agree with some of the other reviewers that the hotel needs an interior update for sure. It's still a nice stay though, and I will again if I go back to Universal.

Was this review helpful? Yes
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We are going to be replacing our televisions this year and going to flat screen tv's and adding microwaves and refrigerators to all our guest rooms. We are constantly looking for new ways to upgrade our rooms and continue to exceed our guest expectations.... More 

Ocala, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 4, 2012

Stayed in double room. Older televisions. Could tell Hotel was a bit older by the smell and room furnishings. There was rust by the door and tub in the bathroom. Not enough towels in the room. Bed was very comfortable. Staff was nice and helpful. Breakfast was the standard make your own waffle, eggs, sausage, sausage gravy, fruit, cereal, juice... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We are going to be replacing our televisions this year and going to flat screen tv's. We are constantly looking for new ways to upgrade our rooms and continue to exceed our guest expectations. I do hope that the next time you are in... More 

Florida
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 4, 2012

We stayed at this hotel this past weekend. Check in was easy. We had a room with two queen beds on the 3rd floor. They were comfortable. The noise from the hallway at various hours during the night was not. Luck of the draw here I suppose. The carpet in the hallways appeared fairly new. In the room, the carpet... More 

Was this review helpful? Yes
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We always strive to have all of our guests leave happy with their stay. We appreciate you taking time to review your concerns with us. Please know that we take all comments from our guests seriously and work towards fixing those that are brought... More 

Jacksonville, FL
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed June 3, 2012

First time ever staying at a Country Inn and Suites. Location is right near Wet and Wild and not far from Universal. We booked a rate of $80 which was really good. Check in was smooth. We booked a double bed but got upgraded to a suite. Had a small living room with a table and couch and TV. Bed... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you very much for taking the time to write a review regarding your recent stay with us. We always love to have guests happy when they leave, and hope that the next time you are in the Central Florida area you will return to see us! It's always a pleasure to have our guests return and continue to be... More 

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