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Country Inn & Suites By Carlson, Orlando Universal

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7701 Universal Boulevard, Orlando, FL 32819
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1 room 1 guest
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Country Inn & Suites By Carlson, Orlando Universal
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Country Inn & Suites By Carlson, Orlando Universal
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613 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Country Inn & Suites By Carlson, Orlando Universal
See the most recent reviews
Elkhart, Indiana
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 31, 2012

This hotel is very nice, very clean and a WONDERFUL hot breakfast. Very updated good linens. Swimming pool area very clean. Rooms are typical size. We arrived early and they were very nice to let us check in early and did not act like it was any problem!! The free breakfast was excellent with alot of variety the lady in... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to comment regarding your recent stay with us. We are always striving to exceed our guest expectations when they visit us. We take pride in our hotel and are constantly looking to find new ways to delight our guests. We hope that the next time you are in our area you will return to... More 

Harrogate, England, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 29, 2012

Stayed for 2 weeks 10th-24th August. Would not stay here again. Rooms (had 2) smelt damp also our clothes felt damp. No extractor fan in bathroom which did not help.Decor dated. Complementary transport poor. Buses not big enough in the morning with many people including young children having to stand. Times of buses also poor, especially coming back in the... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

We are very sorry to hear of the problems that you experienced while visiting our hotel. It is always our goal that each guest leaves happy when they have stayed with us. Please know that your comments have been taken seriously and we are working to correct the issues that you noted. We do hope that the next time you... More 

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Winnipeg, Canada
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 18, 2012

This Country Inn and Suites on Universal Blvd. in Orlando, Florida was very nice and the location was perfect! :) Delicious free hot breakfast and a free shuttle to all of the Disney Parks. Located on Universal Blvd - walking distance to many fun things!

Was this review helpful? Yes 2
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. It is always important to us that each guest has an outstanding experience when they visit with us. We do hope that the next time you are in our area you will come back to see us again. More 

Dallas, Texas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 15, 2012

We picked this hotel because we had stayed at Carlson's a few years back and were impressed by the brand, wanted something close to Universal and, of course, liked the in house breakfast. This place had good reviews and the 20% TA discount sealed the deal. The outside looked new and clean but the room seemed in need of a... More 

Was this review helpful? Yes 2
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your stay with us. We take all of our comments seriously and are continually working towards making sure that each guest has an outstanding stay. We are in the process of updating our rooms by adding new flat screen televisions, and have ordered microwaves and refrigerators for all of... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 11, 2012 via mobile

As we had just stayed at probably one of the nicest hotel in your chain in cape canaveral. I was sadly disappointed in our stay. The staff at check in were friendly. The room appearred okay but after traveling part way home my husband asked if I had a rash like his. Both he and my son have welts all... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review and call us regarding your stay with us. Please know that we took your concerns seriously and had our pest control company come out and inspect the room that you stayed in. They did not find any evidence of bed bugs in the room. We are continually striving to make... More 

Boca Raton, Florida
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed August 10, 2012

Stayed for 3 night in early July. The pluses: Great hot breakfast buffet and internet included in the room price. Free parking which is disappearing in the resort areas of Orlando. Friendly and helpful staff. Close to Universal Studios and the Orange County Convention Center - just a couple of miles from each. Well located and just a short drive... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We are sorry to hear that you did not have the stay that you were expecting. It is always our goal that each of our guests leave happy when they stay with us. We are currently working on making upgrades to our bathrooms and... More 

Sao Paulo, SP
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed August 6, 2012

My checkin was delayed after 15:30h. The polo area is tight and the breakfast is regular. Id rather be hosted somewhere else. The good thing is the wifi in the rooms and the parking lot. The location is regular, not too close for walking seigthseeings....

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We are sorry to hear that you did not have a completely enjoyable time. It is always our goal that each guest leaves happy. We strive every day to improve our property to make our guests stays enjoyable. We are currently in the process... More 

Round Lake, Illinois
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 23, 2012

We have always tried to stay at Country Inns. They have always been clean and good values. This particular property is a blemish to the name. The standard rooms are super tiny and do not have any of the usual amentities (microwave, mini-fridge). Our bathroom was in need of some repair and the bottom of the tub had that ground... More 

Was this review helpful? Yes 2
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to write a review regarding your stay with us. We are so sorry to hear of the challenges that you had while you were visiting us. Please know that we take all of the comments seriously and strive to continue to better our hotel. We are in the process of doing some room renovations... More 

Milwaukee, Wisconsin
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 18, 2012

Just returned from this hotel and I am truly disappointed. Not sure how anyone could say that this hotel was "very nice and clean". I can handle old and run down but not dirty!! This hotel cut every corner possible. From the floors and carpet to the counters and walls. NOTHING was clean or wiped down. The corners of the... More 

Was this review helpful? Yes 4
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

We are so extrememly unhappy to hear of the challenges that you experienced while visiting our hotel. It is our goal that each guest leaves satisfied with their stay. Please know that your comments have been heard and we are working very diligently to ensure that this situation does not happen again. We hope that the next time that time... More 

Orlando, Florida
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 11, 2012

I have been going there a few years in a row, becasue it is a great location to universal studios and they have free breakfast. This year was not as good as in the past. We couldn't find any parking spaces when we returned from Universal. The breakfast people wouldn't even acknowledge you. However they had great biscuits and gravy,... More 

Was this review helpful? Yes 2
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for writing a review regarding your recent stay with us. It is always important to us that each guest leaves satisfied when they leave. We are sorry to hear of the challenges that you had with our breakfast team and please be assured that we have brought this to their attention and it has been corrected. We are... More 

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