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All 329 Orlando hotels

Country Inn & Suites Orlando Universal

2.5 of 5 Hotel   |   7701 Universal Boulevard, Orlando, FL 32819 (Florida Center)
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Ranked #201 of 329 hotels in Orlando
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 5 days ago
allboyz Hampton Roads
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361 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hampton Roads
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We recently spent four nights in this hotel. We stayed there last year and we were extremely happy so we decided to return. Customer service is not the same as it was last year. Last year we were greeted with a huge smile and given a welcome gift. They offered us an upgrade but we declined. We were called in... More

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Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review

We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. It is certainly our goal to have each guest leave our hotel happy. Please know that I have passed along your comments to our staff and are working to ensure that this does... More

Sandefjord, Norway
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a hotel that I selected as they offered good value for money when I went through the carlson club web site. I was looking for a practical hotel that i could stay in which offered adequate space given that we were 2 children and 2 adults. I got what i was looking for. Clean big good room. A... More

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Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us and staying in a one bedroom suite. We look forward to your next stay. More

New Jersey
Contributor
12 reviews 12 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here March 28-April 1 receiving a deal as it is a universal partner hotel, buy 3 nights, get 1 free. We arrived around 9PM, check in was quick but it would be nice if the staff here was just even a little friendly or helpful when asked questions. We booked a standard room which was very large with... More

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andismom529, General Manager at Country Inn & Suites Orlando Universal, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are working with our taxi company to ensure that all guests get the same pricing and we are now keeping a pricing sheet at... More

AHMEDABAD
Top Contributor
70 reviews 70 reviews
67 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I choose this hotel as its location its near to universal studio and being a Carlson member i had enough points to redeem booked 2 nights and as usual upgraded to suite room while at check room has 2 part living and bedroom with Bathroom in between hotel is near to international room with all happening places nearby hotel also... More

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andismom529, General Manager at Country Inn & Suites Orlando Universal, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us. We look forward to your next stay and hope that it is in the very near future! More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Check in was completed very quickly as the check in clerk attempted to check two people in at the same time, speeding up the process but not very customer focused when you are trying to ask questions and only receiving single word responses or when he turned away to speak with the other guest as I am asking my question.... More

Was this review helpful? Yes 1
andismom529, General Manager at Country Inn & Suites Orlando Universal, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations. More

Sarasota, Florida, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I've always loved Country Inns, and this one didn't disappoint. The staff, cleanliness, and location of the hotel can not be beat for the price! It's not a 5-star hotel, but they're not trying to be. Exactly what I expected plus some, thanks!

Was this review helpful? Yes
andismom529, General Manager at Country Inn & Suites Orlando Universal, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us. We look forward to your next stay and hope that it is in the very near future! More

Plano, TX
Top Contributor
97 reviews 97 reviews
48 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'm really torn between a 3 and a 4 on this place. There isn't anything devastatingly wrong with it but its riding the edge of maintenance issues. (loose or partially broken fixtures, safe out of order, etc) On the plus side the staff was quite friendly and helpful. Breakfast seemed Ok to me but my wife had a lower opinion... More

Was this review helpful? Yes 1
Glasgow, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 9, 2014

This hotel isn't for anyone wanting to get some sunshine by the pool as this hotel has only 2 sun loungers. I've stayed at many hotels within minutes from this hotel previously and this has been the worst for people on their holidays. This hotel is ideally suited for overnight travellers. I wouldn't stay at this hotel again as it's... More

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. More

Saint Cloud, Minnesota
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 8, 2014

Let me start first by saying I reserved my room while on the phone with corporate in the hotel early in the day as we check it out and we were using my gold points. When returned later in that night around 9:00 pm, my reservations were not made. I had had to start from the beginning and call corporate... More

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Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us and visited twice. We are sorry to hear about your reservation experience and have forwarded this information to the appropriate people. We do hope to see you the next time you are in... More

Grand Island, New York, United States
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 5, 2014

Stayed here in early February for the third time and again was not disappointed. The place is spotless, the rooms are comfortable and well appointed. There is a good fitness room, an outdoor pool, and a very good breakfast. They have daily shuttles to the parks. The staff is friendly and helpful. Will stay here again anytime, I'm in Orlando!

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites Orlando Universal, responded to this review

Thank you for your feedback and for taking the time to write about your experience at Country Inn & Suites Orlando Universal. We are delighted to read that you enjoyed your time with us and we look forward to seeing you the next time you are in our area! More

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Additional Information about Country Inn & Suites Orlando Universal

Also Known As:
Country Inn & Suites Orlando Universal Hotel
Country Inn And Suites Orlando Universal
Country Inn & Suites Orlando Universal Hotel Orlando
Country Inn International Drive
Country Inn Orlando
Orlando Country Inn
Address: 7701 Universal Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#188 Family Hotel in Orlando
#201 Spa Hotel in Orlando
#201 Top resorts Hotel in Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites Orlando Universal 2.5*
Official Description (provided by the hotel):
Whether you're planning a family vacation to Florida or a professional business trip, the Country Inn & Suites Orlando Universal hotel is a great place to stay. Our Orlando hotel near Walt Disney World® Resort, Universal Studios® and Sea World® theme parks offers a convenient, scheduled shuttle for guests, to ensure your trip is hassle free. We have Orlando hotel rooms and suites for every occasion, and offer a complimentary hot, continental breakfast, outdoor pool, boardroom, Fitness Center and more. With all the perks available at the Country Inn & Suites Orlando Universal hotel, there's no better place to stay during your Florida vacation. ... more   less 
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