We stayed for 3 nights and it was 3 nights too many. We had to wait for someone to appear at the front desk to check us in. We kept our shoes on in the room, because the carpet appeared dirty. Each night, we had someone knock on our door and leave a pizza flyer. There ended up being hundreds... More

Originally had a reservation for 4 nights.First problem encountered,the Duvet on our bed was stained and dirty,called desk requested a new one,was told they had no extra they would bring blankets,which they did,could have just as easily retrieved a Duvet from an unoccupied room. Later that evening at shower time discovered no hot water,called the desk they said they would... More

First of all I should mark that we stayed at this hotel on a employee-rate so I can't say anything about the value for money. However, seen from a more objective viewpoint the hotel was a let down. Rooms we wore down and our shower didn't work throughout the whole stay. Even if we told the night manager the first... More

I visited Orlando along with the family, and we were allotted room with ease without much trouble at the front desk. The rooms were clean, however not the cleanest. We reserved the non smoking room, and wash rooms were spot clean, which is the most essential criteria for me to judge a hotel. The food was decent, however menu could... More

We stay at many Country Inn & Suites. This met our expectations in a good way. We reserve rooms with 2 queen beds, non-smoking, and when we get there, they have the right rooms waiting for us, all the time. Free breakfast in the morning is nice. This hotel's breakfast was a bit on the thin side; hot and cold... More

My son and I stayed here for 5 days while visiting Universal Studios. The front desk had good service and had no problem checking in or out. The rooms were cleaned but the carpet looks like it could be steam cleaned once in a while. My white socks were dirty after walking in them. The breakfast was good. I was... More

My husband and I stayed in this hotel for a little over two weeks in mid March. Upon check-in we were offered a free upgrade for the duration of our stay to a one bedroom suite. Check-in staff and staff on the front desk were polite and always happy to help with our requests. The location of the hotel is... More

My wife, two kids and I stayed four nights in the Country Inn and Suites in Orlando at Universal Studios from March 23rd-26th. This was our first stay at a Country Inna and Suites. When we checked in at 5 pm there was only one person working the desk and he seemed disinterested in helping anyone. I noticed after I... More

Stayed for 3 nights during Easter Weekend while visiting Universal Studios. Rooms were clean and service at front desk was good. However, they were understaffed during the busy weekend during breakfast so tables were not being cleared on time and often ran out of food at the buffet. Three guys were working very hard to replenish the food, clean tables,... More