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Country Inn & Suites By Carlson, Orlando Universal, FL

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7701 Universal Boulevard, Orlando, FL 32819
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Country Inn & Suites By Carlson, Orlando Universal, FL
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566 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina
1 review
1 of 5 stars Reviewed 3 days ago NEW

First walked in room smelled like mold. The AC machine in the room was very loud. The refrigerator didn't work at all. Carpet was very dirty cause the bottom of my feet would turn a dark color after walking on the carpet. Also the water in the entire hotel was turned off for hours without any notice. Apparently something to... More 

Was this review helpful? Yes
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, FL, responded to this review

Thank you for taking the time to write a review about your recent stay at our hotel. We are very sorry to hear of the problems that you experienced while you were staying with us. It is always our goal that all of our guests have an outstanding experience. Please know that we take all comments seriously and are working... More 

IL
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Not my favorite would not stay here again given the choice. It was noisy and seemed to be able to hear every door slam and people running down the hall. Very crowded at breakfast and kind of crazy. Room was so so. I was ready to get out of there not the place to relax.

Was this review helpful? Yes
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, FL, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. We are sorry to hear that you were not 100% satisfied with your stay. We are in the process of planning a renovation to upgrade our facilities and add more seating to our breakfast area so we are better able to accommodate our guests.... More 

Minoa, New York
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I stayed for a week here for our trip to Universal and would stay here again. The entire staff is friendly and they go out of their way to make sure everything is as it should be. The room was perfect for what we needed and was very clean. The breakfast buffet was plentiful and hot and... More 

Was this review helpful? Yes
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, FL, responded to this review

Thank you for taking the time to write a review about your recent stay at Country Inn & Suites, Orlando. We are always thrilled to hear that our guests have an great stay with us. Our staff continually strives to exceed the expectations of all of our guests when they stay with us. We look forward to seeing you again... More 

Orlando, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

We were visiting Universal and decided to stay one night off property to save $$ I had read the reviews but, was told the hotel from great from our local travel person that booked it for us. I trusted her as she said she stays here all the time. When we arrived we were greated by a friendly front desk.... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, FL, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. We are currently working to update our hotel and renovate our building. I again apologize... More 

Travelers are raving about these Orlando hotels

Miami, Florida, United States
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at this resort with my family in June/2015 for three nights. When we arrived, we were impressed with the cleanliness and overall appearance of the facility.The check-in process went smoothly and the front desk clerk was exceptionally helpful and courteous. The free breakfast was also a great addition. The breakfast included hot and cold items which was extremely convenient... More 

Was this review helpful? Yes
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, FL, responded to this review

Thank you for taking the time to write a review regarding your recent stay with us. I am very pleased to hear that you enjoyed your stay except for the problems with the humidity you had in the room and hallways. Please know that we have had the AC's checked and some adjustments made to help with the humidity in... More 

Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Time for the hotel to renovate. Rooms had a very tired look to them. Furniture all damaged and out of date.We have stayed there many times in the past but this will be our last time until work is done to improve the rooms. The hallway had an awful swell from the leaking hall air conditioner that soiled the carpet... More 

Was this review helpful? Yes
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, FL, responded to this review

We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future. We are in the process of planning our renovations so that we are able to exceed your expectations the... More 

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