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Country Inn & Suites By Carlson, Orlando Universal

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7701 Universal Boulevard, Orlando, FL 32819
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Country Inn & Suites By Carlson, Orlando Universal
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Country Inn & Suites By Carlson, Orlando Universal
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590 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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FORT WALTON BEACH
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

Check in was disappointing. Was handed the parking pass and room keys without being told what the room number was much less shown how to get there. She obviously doesn't need her job. We checked in around 6p on August 1st. Wasn't busy at all. Room was very clean. Breakfast was great.

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Kankakee, Illinois
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Greeted at the front desk by two lovely ladies, who were so friendly and more than helpful with all our questions. I didn't know very much about the Club Carlson points, and they helped me find my account and told me how to use the points in the future. The room was very nice--comfortable beds, AC worked super well to... More 

Was this review helpful? Yes 1
Milford, Massachusetts
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel was clean, very nice room.. had 1 bedroom suite.. sofa sleeper was a bit uncomfortable.. could feel metal underneath.. The breakfast area kept running out of food, but this could be due to large family volume during summer.. Also many people not know to bring their finished plates and all to basket.. they just leave table so never know... More 

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Manchester, United Kingdom
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 1 week ago

Checked in fast by Aron a really cool guy. Room was good and as past reviews yes the carpets had stains' shower hot and beds super comfy as so were the pillows. Air con was great. Fridge,micro,coffee and tea facilities. Small pool with towels available by the pool. Wi fi was go in the room and is amazingly fast. Location... More 

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Delray Beach, Florida
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

We have stayed at other country inns & found the to be quite nice. This country inn, however, was terrible. We had to go to three different rooms to find a clean one! One had a broken a/c unit, one had dirty sheets, & one had a bad smell. the rooms seemed very run-down & old. Although clean, the furniture... More 

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Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I am pleased to let you know that we are beginning to renovate our hotel and continue to improve the condition of our hotel. I... More 

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Savannah, Georgia
Level Contributor
6 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

Room cleaned well, but breakfast area not cleaned at all. Dirty dishes on tables left all day. Customer service not very friendly, we were more of an inconvenience to them. Customer service not dressed professional, looked very sloppy.

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Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that a variety of items are available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have had in our service. I am pleased to share... More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 2 weeks ago

I must start off with saying I never receive the best customer service until I met Saprina who is a front desk clerk she is absolutely amazing, She always went out of her way to make my family & I stay comfortable my favorite part was when she noticed my son was crying because they ran out of courtesy cookies... More 

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Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for your feedback and for taking the time to write about your experience at Country Inn & Suites, Orlando, We are delighted to read that you enjoyed your time with us and that Saprina made your stay extra special. I know that she did receive the card that your son made and I will be sure to pass... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stay: 07/13/2015-07/17/2015 We picked this hotel from recommendations of coworker & also read the great reviews. Our stay was phenomenal! From the breakfast, to the cleanness of the rooms, & most importantly the customer service. Everyone was so friendly and helpful. The breakfast selection was amazing. We very much enjoyed all the things that were very close and easy to... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for your feedback and for taking the time to write about your experience at Country Inn & Suites, Orlando. We are delighted to read that you enjoyed your time with us. It is always a pleasure to have guests who are going to come back and visit with us again as word of mouth is always our best... More 

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