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Country Inn & Suites By Carlson, Orlando Universal

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7701 Universal Boulevard, Orlando, FL 32819
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1 room 1 guest
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Country Inn & Suites By Carlson, Orlando Universal
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612 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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Wigan, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Nice enough hotel. Stayed for 9 nights. Comfy beds, large bathrooms. Decor a tad dated, but you don't spend much time there. Pleasant, considerate staff throughout. Free breakfast was adequate, although the dining experience did seem to depend on the day of the week and who was on duty - Nadia was a treat, excellent customer service. A short walk... More 

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uk
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Room safes did not work. Were not informed on checkin & when asked for someone to come fix were told we could store valuables in an envelope at reception. After complaining to Club Carlson they got a bank of lock boxes at reception - although 2 people could have carried them all away complete with valuables. Shuttle bus to Seaworld... More 

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CarlsonRezidor, Online Customer Care Specialist at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for taking the time to provide us with the details of your experience. We apologize that your stay as less than you expected. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. It is unfortunate that... More 

Orlando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

WI fi kept disconnecting if we were able to get a signal. Breakfast was a carb fest with biscuits and gravy and croquette potatoes. When they weren't out. Ran out of milk. Tons of kids. Truck didn't show up? Won't be staying here again Have stayed in scores of Country Inns before, but this was by far the worst. Left... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that a variety of items are available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have had in our service. I am very sorry that... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall, this hotel was great. When I walked in, front desk was attentive and quick throughout the check in process. There was fresh and free coffee and cookies at reception and the lobby area was clean and presentable. The breakfast in the morning was good and they had many options, including sausage, potatoes, waffles, toast, fruit, and more. The room... More 

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for your recent review of you stay at our hotel. We are thrilled to hear that you enjoyed your time with us. We are pleased to share with you that we are getting ready to begin a major renovation and upgrade our hotel. I think you will be very pleased the next time that you come to visit... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

It was a nice hotel located in universal boulivard near several attraction (universal studios, disney) also near international drive. The hotel was clean, staff very helpful, breakfast lack varities. Overall it was a good stay.

Was this review helpful? Yes 1
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for writing a review regarding your recent stay with us at Country Inn & Suites Orlando. We are thrilled to hear that you enjoyed your stay and do hope that you will return to visit with us again in the near future. Sincerely, Kelly Cowan General Manager More 

Central Florida, Florida
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here while bouncing between Carlson hotels for several weeks in Feb 2015. We stayed here on two occasions during that time and were very pleased with the hotel. As mentioned by others, it's on a quiet street, but only a few minutes walk from International Drive with it's many restaurants, shopping and attractions. While most of our nights... More 

Was this review helpful? Yes 2
Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

The best endorsements are always the guests that return again, and again. We really appreciate knowing that we can be your home-base when visiting Orlando! Thank you for choosing us, and we hope you get to return for some more fun soon! We look forward to seeing you! Sincerely, Kelly Cowan General Manager More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

14 of us stayed here on 3rd July great hotel friendly staff , free breakfast every morning , staff always cleaning around the hotel, the rooms do smell damp this is due to windows not opening which you will find in other hotels, beds comfy , iron and hair dryer really good in the rooms, laundry rooms in level 3... More 

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Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thanks for sharing! I am glad to hear you would consider us for your next trip to Orlando, and hope your travels bring you back soon! We can't wait to see you again!! Kelly Cowan General Manager More 

1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 2 weeks july/August 2015. I will start with the pros. It is situated in a quiet location 10 minutes walk off International drive. There is hardly any traffic noise or noise from any bars/clubs etc. Plenty of parking spaces. Pool is adequate and clean with plenty of towels provided although seating/sun bathing beds are very few. The... More 

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Kelly C, General Manager at Country Inn & Suites By Carlson, Orlando Universal, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your accommodations. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Country Inns and Suites By Carlson standards. I am pleased to share with you that we are getting ready to undergo a... More 

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