It's annoying when people put bad reviews about hotels because they have booked a 3 star and expect a 5 star. If people have had bad experiences personally that's fair enough, but I read some bad reviews about this hotel that turned out to not be anywhere near true. The staff were very very friendly and helpful and the rooms... More

This stay came as one of those packaged partner deals from Universal Studios and started off weeks before we even arrived. There seems to be very little communication between the hotel and the park. This is not entirely the hotel's fault so that has been taken into consideration for this review. The desk staff resolved the issue very quickly while... More

We stayed here for 12 nights in March/April 2013 at a total cost of around £500, room only. We had a disabled bedroom (motel style) which had a fantastic accessible roll-in shower in a clean, refurbished bathroom. The bedroom was a bit old fashioned and tired looking. It could have been a bit bigger but still accommodated 3 of us,... More

Having been to this hotel with Virgin 6 times in 8 years so would be classed as returning customers, its just a shame we were not treated like it. The other years we visited this hotel the staff were well informed helpful and caring, upon our arrival from a 9 hour flight, we were booked into b block yet on... More

Stayed at the hotel in May 2013 and it was a nice property for the money. We stayed in the tower part that had larger rooms. The elevator was card activated for extra secuirty. I would stay there again. Hotel and front desk staff was very nice.

We have stayed here a few times now which in itself is a compliment. We book as a package holiday and have always found the rooms clean and well equipped. It is an old hotel but after running round the theme parks all day all you won't is a decent bed to sleep in. That said there is a basic... More

After reading some quite negative reviews about International Palms we were were pleasantly surprised with the hotel. The reception area was bright clean and welcoming and although when we arrived there was an odd smell in the Building C, where our room was, it didn't last. Our room was quite spacious if a little bare but the bathroom was the... More

This is a rather older property that is in pretty good shape. My room was in the Tower and it was spacious but the rugs and furniture were starting to look "well used." I called maintenance to report that the bedside reading lights were out and this was taken care of quickly. Others at the conference I was attending reported... More

We stayed here for 7 nights and will definitely return! The room was old fashioned but very clean. We stayed in the 'dreaded' tower (floor 9) but were very happy with the room! The shower temp was always fine, room service every day, view of universal studios from the window and the wifi was very good and free! Oh, there... More