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Extended Stay America - Orlando - Southpark - Equity Row

2.0 of 5
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4101 Equity Row, Orlando, FL 32819 (Formerly Homestead Studio Suites)
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Extended Stay America - Orlando - Southpark - Equity Row
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Ranked #245 of 327 Hotels in Orlando
A recent review
3 of 5 stars Reviewed February 16, 2015
Emily H Kalamazoo, Michigan
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129 reviews from our community

Traveler rating
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    29
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    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Longwood, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

My son and his family were staying here the staff were rude the place is dirty and disgusting the door was broken the hotel couldn't fix it. This hotel should be shut down its a hazard to anyone staying there. Plse make sure u don't stay there

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to meet with my staff and discuss the importance of customer service and making sure all maintenance issues are reported promptly during room inspections so they can be... More 

Saint Augustine, Florida
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

2nd mistake on the night. Called Expedia. Explained what I needed in a room. 2 beds, Handicap room must have a roll in shower for wheelchair or reg shower. NO TUBS. What i got was one very small bed and a tub in the room. Really ?? That's why I asked them to call hotel and make sure before driving... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we could not provide you with the room type you needed. In response to your feedback, we will continue to do our best to honor guest room requests and provide each guest with a comfortable stay. We continually work to improve our hotel, so I... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Hotel was extremely DIRTY , FILTY , and smelled like an ASH TRAY all over the building from the minute you enter the lobby... Every inch of that hotel was dirty and every section was a smoker section even when asked for a non smoker, you got a smoker room ... The towels were filthy dirty , where you can... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. I am sorry to hear about the experience you had with us. In response to your feedback, I will be speaking to the staff on the importance of customer service and will also be retraining our front desk staff. I will also be making sure we closely inspect rooms before guest... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 16, 2015 via mobile

I agree with the post from Jan 24, 2015 of this year but would like to add! First of all let me say, if you pay $64, $84 for a room expect the worst. So I knew I wasn't getting a resort, a 4 star hotel but I expected some hospitality, the room I reserved, clean, fresh smelling room! I... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay was not up to your expectations and you did not receive a confirmation. In response to your feedback, I will work on re-training the team to ensure that this does not happen again. Thank you again for providing us with your feedback. If... More 

Kalamazoo, Michigan
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

For a 3 week stay, the kitchen was really great. This is not a hotel room, it is a studio apartment. This is not a luxury hotel. This is a reasonably priced and conveniently located venue. It was clean. Employees were polite. I found this on priceline and bought airfare, car rental, and room as a package, and they do... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay with us was comforting and pleasant. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Tampa, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 24, 2015

You're better off sleeping in your car than staying at this Extended Stay. The room we were given was dank and smelled like an ashtray. On top of that, the service was deplorable. The lady at the front desk was difficult and borderline abusive.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. I am sorry to hear of the terrible experience you had with the front desk. In response to your feedback, I am concerned of the situation that occurred at the front desk since you did mention it was borderline abusive. We apologize and assure you we will speak to our staff... More 

Hagaman, New York
Top Contributor
65 reviews 65 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed January 2, 2015

I would have to say first that the room was adequate, the bed was comfortable, the tv worked, and it was a comfortable temperature ...(damning with faint praise). That being said, the room smelled of old cooking (Glade would have worked wonders!), the rug was a little crusty, and the bathroom had some old hair on the floor.. Two days... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to read that your room had cleanliness issues, and that our staff was not able to resolve your issue with your hair dryer. In response to your feedback, I am reviewing our cleanliness standards and procedures with my staff to ensure that your experience... More 

Copperas Cove, Texas, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 20, 2014

The room was very clean. The front desk was very nice, but the other common areas were a bit dreary and needed some upgrading (paint, carpet) but still a very nice stay for the price. Very quiet and front desk employees very friendly and helpful.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Annie - Thank you for your great review of our hotel. We are so pleased to hear that our staff provided you with great service and that you enjoyed your clean, quiet room. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area. More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 19, 2014

The hotel was in the perfect location for me because it was close to the shopping centers and restaurants. The rooms are outdated and the hallway carpet needs to be changed. I got a good deal on the room so overall it was fair.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

I appreciate you taking the time to write such a nice review. It's great to hear that you enjoyed our hotel's proximity to shopping and restaurants, and that you found us to be a great value. I do apologize that your room did not quite meet your expectations. Your feedback on this issue will be useful to us as we... More 

1 review
1 of 5 stars Reviewed December 18, 2014

Nothing was update I had to ask about what should have been provided I have not received my rebate. The air conditioner did not work well and the blinds did not close. All of the staff were not friendly. I had to wait on my room which was not what I reserved and I had to pay extra.

Was this review helpful? Yes
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