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Extended Stay America - Orlando - Southpark - Equity Row

2.0 of 5
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4101 Equity Row, Orlando, FL 32819 (Formerly Homestead Studio Suites)
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Extended Stay America - Orlando - Southpark - Equity Row
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135 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Anastasia amazing incredible i would love to take her on with my company people like her is hard to find she is incredible her smile she just meets people and it feels like you knew her forever she connects great with others

Was this review helpful? Yes
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago

I had a great experience at the Extended Stay on Equity Row. I enjoyed walking to the shopping area and restaurants that were close by. I also enjoyed that it was in a business park area so I felt very safe.

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Orlando, Florida
1 review
5 of 5 stars Reviewed May 13, 2015

I just wanna say to Anastasia thank you so much for the wonderful sound of your good mornings your smile she showed so much concern everyday I seen her I've stayed at a lot of hotels but because of her this will always be first choice if she is there I wish I could of hired her at my job... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that our staff gave you outstanding customer service. I am thrilled we were able to provide you with a great stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Longwood, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 12, 2015 via mobile

My son and his family were staying here the staff were rude the place is dirty and disgusting the door was broken the hotel couldn't fix it. This hotel should be shut down its a hazard to anyone staying there. Plse make sure u don't stay there

Was this review helpful? Yes 6
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. The issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am going to meet with my staff and discuss the importance of customer service and making sure all maintenance issues are reported promptly during room inspections so they can be... More 

Saint Augustine, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed March 30, 2015

2nd mistake on the night. Called Expedia. Explained what I needed in a room. 2 beds, Handicap room must have a roll in shower for wheelchair or reg shower. NO TUBS. What i got was one very small bed and a tub in the room. Really ?? That's why I asked them to call hotel and make sure before driving... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that we could not provide you with the room type you needed. In response to your feedback, we will continue to do our best to honor guest room requests and provide each guest with a comfortable stay. We continually work to improve our hotel, so I... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 26, 2015

Hotel was extremely DIRTY , FILTY , and smelled like an ASH TRAY all over the building from the minute you enter the lobby... Every inch of that hotel was dirty and every section was a smoker section even when asked for a non smoker, you got a smoker room ... The towels were filthy dirty , where you can... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. I am sorry to hear about the experience you had with us. In response to your feedback, I will be speaking to the staff on the importance of customer service and will also be retraining our front desk staff. I will also be making sure we closely inspect rooms before guest... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 16, 2015 via mobile

I agree with the post from Jan 24, 2015 of this year but would like to add! First of all let me say, if you pay $64, $84 for a room expect the worst. So I knew I wasn't getting a resort, a 4 star hotel but I expected some hospitality, the room I reserved, clean, fresh smelling room! I... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your stay was not up to your expectations and you did not receive a confirmation. In response to your feedback, I will work on re-training the team to ensure that this does not happen again. Thank you again for providing us with your feedback. If... More 

Kalamazoo, Michigan
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 16, 2015

For a 3 week stay, the kitchen was really great. This is not a hotel room, it is a studio apartment. This is not a luxury hotel. This is a reasonably priced and conveniently located venue. It was clean. Employees were polite. I found this on priceline and bought airfare, car rental, and room as a package, and they do... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay with us was comforting and pleasant. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Tampa, Florida
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 24, 2015

You're better off sleeping in your car than staying at this Extended Stay. The room we were given was dank and smelled like an ashtray. On top of that, the service was deplorable. The lady at the front desk was difficult and borderline abusive.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for your recent review of your stay. I am sorry to hear of the terrible experience you had with the front desk. In response to your feedback, I am concerned of the situation that occurred at the front desk since you did mention it was borderline abusive. We apologize and assure you we will speak to our staff... More 

Hagaman, New York
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed January 2, 2015

I would have to say first that the room was adequate, the bed was comfortable, the tv worked, and it was a comfortable temperature ...(damning with faint praise). That being said, the room smelled of old cooking (Glade would have worked wonders!), the rug was a little crusty, and the bathroom had some old hair on the floor.. Two days... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to read that your room had cleanliness issues, and that our staff was not able to resolve your issue with your hair dryer. In response to your feedback, I am reviewing our cleanliness standards and procedures with my staff to ensure that your experience... More 

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