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Waldorf Astoria Orlando

#23 of 327 Hotels in Orlando
Certificate of Excellence
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14200 Bonnet Creek Resort Lane, Orlando, FL 32821
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Waldorf Astoria Orlando
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Waldorf Astoria Orlando
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2,524 reviews from our community

Traveler rating
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    47
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1,081
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tampa, Florida
1 review
5 of 5 stars Reviewed today NEW

My family and I stayed here recently for a long weekend. The staff has great attention to detail. The servers in the restaurant are top notch and would give us bottled water to take with us into the parks that day. This is an upscale hotel that is kid friendly. The staff always greeted my two year daughter as "princess."... More 

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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

I can't express my disappointment over our treatment and experience here so far. Our family is extremely loyal to the WA brand, vacationing here 2-3 times per year. Typically, we are beyond satisfied with the service, cleanliness and attention to detail provided by the hotel. Upon check-in we found our suite and adjoining room covered in dust, hair and stains... More 

Was this review helpful? Yes 1
falls church, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I treated my mother to an overnight stay at the waldorf and it was wonderful. Even though it was short, we had fun. We took advantage of the pool, restaurants, and the spa. the pool was very nice. The layout was perfect, and pool bar/restaurant was good, and the dining options were perfect. The rooms were very comfortable. If returning... More 

Review collected in partnership with Waldorf Astoria

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Chicago, United States
1 review
5 of 5 stars Reviewed yesterday NEW

awesome, people working there are fantastic, facility beautiful, wish I could have stayed longer. The bar area was very relaxing after a long day of travel and the food was delicious. Sitting outside during the evening was also relaxing with the warm wind blowing and looking out over the pool area was nice.

Review collected in partnership with Waldorf Astoria

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Westford, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Very nice location, good hotel, nice front staff, great breakfast buffet. But room service was poor; 2 adults and 2 kids in a room, stayed for 5 nights; 1st day had toilet flush issues; was fixed immediately...however, room service left only 2 bath towels; no hand towels, had to call room service for these. No replenishing of coffee stirrers or... More 

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 1
Karima L, Front Office Manager at Waldorf Astoria Orlando, responded to this review

Dear Sai G, Thank you for taking the time to provide honest feedback regarding your stay with us. We will use your comments to ensure we are always striving to improve the level of service we provide to our guests. Again, thank you. More 

Norwich, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Since selling our vacation home in Orlando 4 years ago, my wife and I have been staying at the Waldorf for two weeks each year. We have stayed at several Waldorf Astoria's around the World, but this one is top of our list in every respect. Our first visit gave us one of the best vacation experiences we have had... More 

Was this review helpful? Yes 1
Karima L, Front Office Manager at Waldorf Astoria Orlando, responded to this review

Dear 21TC, WOW!!! What an incredible review, highlighting so many of our team members! We are over-the-moon with how you experienced True Waldorf Service from all levels, and we can't wait for your next visit! More 

Grosse Pointe Woods, Michigan, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed over the Easter holidays.. Not easy to find the first time you visit, but once you get there, the location is fantastic!!.. Views of Disney fireworks, and shuttles to Disney.. Beautiful room, great bed and bathroom, best I have ever stayed. Some of the furniture could use replacement. Superb Hotel Staff... just remember the Cabanas are not free, and... More 

Was this review helpful? Yes 1
Karima L, Front Office Manager at Waldorf Astoria Orlando, responded to this review

Dear Brian N, Thank you for the great review! We are glad to hear you enjoyed your Easter holiday, and sincerely hope you will visit us again in the near future. More 

Geneva
Top Contributor
53 reviews 53 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and 2 kids stayed at Waldorf Astoria Orlando for 3 nights in March. We have visited Orlando many times but it was our first visit at WA and we were not disappointed. Check In was quick and efficient, the woman who took care of the check in process was simply as good as can be. She was smiling... More 

Was this review helpful? Yes 1
Karima L, Front Office Manager at Waldorf Astoria Orlando, responded to this review

Dear Jetro7, Thank you for the five-star rating! We are thrilled to hear how much you enjoyed your stay, and we hope you will visit us again when your travels bring you back to the area! More 

New York City, New York
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have had pleasure of visiting property four times in past 15 months. Are their things that could make this hotel better sure, but the sums of the parts are great. The staff are extremely friendly and welcoming. The pools and Bull and Bear are top notch. The golf staff is also very helpful. The negatives during my past visits were... More 

Was this review helpful? Yes 2
Karima L, Front Office Manager at Waldorf Astoria Orlando, responded to this review

Dear EvanR, It was so great to welcome you back for your fourth trip! Thank you for another five star rating, and we can't wait to see you again soon!! More 

Chapel Hill, North Carolina
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Lovely marble, great location; sadly this resort is lacking in hospitality. We stayed at the adjacent Hilton and were greeted with kindness. At the Waldorf we had cool reception, mediocre service and second quality food. Imagine a $35 per person breakfast with some of the fresh fruit frozen, partially cooked potatoes and a receptionist who kept marching past our table... More 

Was this review helpful? Yes 2
Karima L, Front Office Manager at Waldorf Astoria Orlando, responded to this review

Dear Naphiyl, Thank you for taking the time to provide honest feedback regarding your time at the hotel. When you have a moment, please feel free to reach out to us directly, so that we can gather a few more details regarding your experience. Looking forward to hearing from you, Karima Lanfranco Front Office Manager karima.lanfranco@waldorfastoria.com More 

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