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Palisades Resort

14200 Avalon Road, Orlando, FL 34787
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Palisades Resort
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Ranked #14 of 16 Specialty Lodging in Orlando
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484 reviews from our community

Traveler rating
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    57
    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

A big thanks to The Palisades Resort for accommodating our unforgettable Disney vacation. Very nice place to stay that is clean,has pest free rooms, beautiful scenery, nice heated outdoor pool!! &just moments from a few main attractions! good full size apartments for the price too. Very close too theme parks and attractions, great place to stay if you're trying to... More 

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

My sister and I surprised our mother with a weekend trip to Disney. We booked this hotel 12 hours prior to arrival. We called the hotel letting them know we would be running late, the guy never answered the phone (we capled a total of 15 times within four hours). Mistake number two: On the website they are listed as... More 

Was this review helpful? Yes 2
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. As part of the management manages the resort, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. We are surprised where the GPS or Google mistake with Winter Haven could happen, hopefully your travel agent was able... More 

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Carpet stained,dirty,ceiling fans covered in dust, mold, worm like insects in master bath. Called the Mgt Co we were told to call owners Scott & Karen. NEVER RECEIVED A CALL BACK THE ENTIRE TIME THERE

Was this review helpful? Yes 1
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. As part of the Alpha Hotel Group team that manages the majority of the condos at the resort, we regret that you are unable to report your review to IPG whom you reserved your condo through. Tripadvisor only allows one listing per address and the Alpha Hotel Group, not IPG... More 

Brussels, Belgium
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The current rating for this resort on Tripadvisor is (IMHO) not deserved, but if you don't expect too much from the Palisades, you'll enjoy your stay in their spacious apartments. At check-in we received a free upgrade from a 2 to a 3 room apartment (which has actually two bathrooms and two restrooms!). Location is near the 192, but far... More 

Was this review helpful? Yes 2
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of our Palisades Resort Orlando! We do appreciate all reviews; especially from our satisfied clientele! The comments regarding the bedding will be passed along to the ownership of the condo units, as we manage the units and can only make recommendations regarding refurbishing them. With comments such as yours, our entire staff can feel confident... More 

Grand Rapids, Michigan
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 8, 2015

The pictures online made this place look amazing. Nice,clean rooms, comfy beds, decent pool/hot tub. But once I arrived, I realized just how deceiving the pictures were. The cleaning left a lot to be desired- behind the doors did not get cleaned/swept, the tops of the picture frames had so much dust on them I could see it without even... More 

Was this review helpful? Yes 1
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. As part of the management that has recently taken over the resort, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. We are very concerned with your comments regarding the cleanliness. We will be looking into the... More 

Trenton, New Jersey
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 8, 2015

What a wonderful facility! Room was exactly as promised. Very clean rooms and grounds. Only stayed for one night, but it was well worth the comfort after a long day at Disney.We stayed in a 3 bedroom suite. All the rooms were very spacious and comfortable. Only complaint is the cold pool. The kids wanted to go for a swim,... More 

Was this review helpful? Yes 1
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of our Palisades Resort Orlando! We do appreciate all reviews; especially from our satisfied clientele! The comments regarding the pool being cold will be passed along to the ownership of the condo units, as we manage the units and can only make recommendations with resort amenities such as pool heating. The hot tub is always... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 3, 2015

This place is a hellhole. We drove through basically deserted roads; this place is in the middle of nowhere. Location isn't that big of a deal, but I still find it a bit unsettling, especially because of the late hour. Ever seen Twilight Zone? (Note: a bear was spotted). This eeriness was further supported as we pulled up. Would it... More 

Was this review helpful? Yes 3
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectations. The comments regarding the furniture and appliances will be passed along to the ownership of the condo units, as we manage the units and... More 

Boca Raton, Florida
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 28, 2015

Positives: Units and hallways are carpeted which is GOOD because this significantly cuts down on noise. Considering parents don't parent anymore and kids are allowed to run wildly up and down hallways and use elevators as toys these days; you want anything that cuts down on noise. Pool area is well kept. Building and units are very clean. Have stayed... More 

Was this review helpful? Yes
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of our Palisades Resort Orlando! We do appreciate all reviews; especially from our satisfied clientele! The comments regarding the bedding will be passed along to the ownership of the condo units, as we manage the units and can only make recommendations regarding refurbishing them. With comments such as yours, our entire staff can feel confident... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 25, 2015

From the moment we got there we really were not that impressed staff is RUDE and really not helpful . We showed up about a half an hour before check in we were told are room was not ready and to wait until around the time of check in . At check in time went to are room and was... More 

Was this review helpful? Yes 2
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. We are very concerned with your comments regarding our staff arguing and we will definitely research this point in particular. We apologize for this as well as the room not being ready upon arrival. We would like to stress that the resort is not a hotel, it is a full... More 

Orlando, Florida
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 19, 2015

Well the first thing when I walk in friendly staff and found out their is a checkout fee. I said what is the checkout fee for? They said for cleaning the room. I said then what the resort fee for? They said for the amanitas. Really? I work in the hotel industry I told them I never heard of a... More 

Was this review helpful? Yes 3
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of our Palisades Resort Orlando! We would like to stress that the resort is not a hotel, it is a full service condo. We feel our rates are well structured for the resort condo units we rent. The resort fee includes the additional amenities of the resort, not the condo. These include the movie theater;... More 

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