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All 15 Orlando accommodations

Palisades Resort

3.0 of 5 Condominium   |   14200 Avalon Road, Orlando, FL 34787
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Palisades Resort
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79%
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 2 weeks ago
Socal Flyer Rosamond, CA
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420 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Rochester, New York
1 review
2 of 5 stars Reviewed 4 days ago NEW

The experience was terrible, caused by the extremely poor customer service. At no point during either stay were we given any written information about the resort. We asked at the front desk for coffee, soap, toilet paper and were told we had to purchase any additional supplies ourselves. This is the point the Palisades turned from a resort to a... More

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Rosamond, CA
Top Contributor
58 reviews 58 reviews
49 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked our stay through Booking.com based on what initially seemed an excellent price for a 2-br condo but the quoted $83/night somehow ballooned to a net cost of $123/night for 7 nights when taxes & various add-on fees were included, a 51% jump. In retrotrospect we probably could have chosen better but still, overall we were satisfied enough to... More

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Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. We appreciate the time you took to let us know your feedback and it does appear in some areas we have failed to meet your expectations. For these items, we sincerely apologize. With comments and feedback from our valued guests, we will work harder to improve and show we can... More

Jesup, Georgia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Wow look at the reviews on this place looks good right? Check again if you look at the reviews from the last two months you an really tell how this place has gone down hill. 1. Claims to have free breakfast but when you get there there is no breakfast offered. 2. The rooms are absolutely filthy we took a... More

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Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. As part of the new management that has recently taken over the resort, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we... More

Oxford, Wisconsin
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for 4 nights of our vacation here and would definitely go back. There were a few small things that were less than perfect, but overall not a bad place. The value of the 2 bedroom 2 bath we stayed in far exceeded my expectations. Its close enough to all the attractions but far enough out of the way... More

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Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of our Palisades Resort Orlando! We do appreciate all reviews; especially from our satisfied clientele! With comments such as yours, our entire staff can feel confident they are accomplishing the goal of making the Palisades Resort as special as we feel it is to our guests. Looking forward to seeing you again soon!! More

Hilton Head, South Carolina
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We booked our stay through hotwire in the blind deals they do on that website so we didn't know what we were getting just that it was a suite, we got here to the Palisades and we're blown away...we got a huge 3 bedroom suite full kitchen two huge bathrooms and a large screened in balcony! It is super close... More

Was this review helpful? Yes 1
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of our Palisades Resort Orlando! We do appreciate all reviews; especially from our satisfied clientele! With comments such as yours, our entire staff can feel confident they are accomplishing the goal of making the Palisades Resort as special as we feel it is to our guests. Looking forward to seeing you again soon!! More

Brockville, Ontario
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 5 weeks ago

We booked 4 months at this resort (not) and it was the worst experience ever. As we had booked ahead, we could not cancell our booking. This is basically a hotel, not a resort. Now I must say that we rented our room from IPG, a rental management company. We can comment on other rooms as we were invited in... More

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Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. As part of the new management that has recently taken over two thirds of the resort, we appreciate the time you took to let us know your feedback and it appears the resort has failed to meet your expectations. With the condo management system, some units are not managed by... More

Pembroke Pines, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 18, 2014

I should have stuck with my gut after reading the reviews for this place before I booked! We booked through Priceline so our trip was paid for a month in advance. After spending the day at the parks we checked in, the woman at the front desk asked for our credit card, thinking it was for incidentals, she CHARGED our... More

Was this review helpful? Yes 1
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. As part of the new management that has recently taken over the resort, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. We have been in training for our staff to be more cautious and for our... More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 18, 2014

One of our worse hotel experience! I don't know where to start... First, this hotel is in the middle of nowhere. There's no restaurant or shops close by, only fields. When we checked in, it was late at night and the unpleasant front desk clerk told us we had cancelled our reservation which wasn't the case. He magically found a... More

Was this review helpful? Yes
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. As part of the new management that has recently taken over the resort, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. With our unique location by the Nature Reserve; palmetto insects are a common problem. For... More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 9, 2014 via mobile

Stayed here March 8th now with new management. New $30 room cleaning charge that was not mentioned on hotels .com. The kitchen had half the utensils they used to have. Half the furniture they used to have here is gone. The place seems to be far worse disrepair since we last stayed here. Had to kill a roach. That was... More

Was this review helpful? Yes 1
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of our Palisades Resort Orlando! Thank you for your review of the Palisades Resort Orlando. As part of the new management that has recently taken over the resort, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely... More

Maine
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed March 1, 2014

Evidently, the resort is under new management and things have changed, and not for the better. Upon checking in, a $30 "cleaning fee" was added to the bill. This was NOT mentioned on Booking com. Ironically, the hotel/resort was not quite as clean as it was last year. The "fully equipped" kitchen was far from fully equipped (minimal utensils and... More

Was this review helpful? Yes
Debbie N, Director of Sales at Palisades Resort, responded to this review

Thank you for your review of the Palisades Resort Orlando. As part of the new management that has recently taken over the resort, we appreciate the time you took to let us know your feedback and it appears we have failed to meet your expectations. For our shortcomings, we sincerely apologize. With comments and feedback from our valued guests, we... More

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Additional Information about Palisades Resort

Also Known As:
Palisades Hotel
Palisades Hotel Orlando
Address: 14200 Avalon Road, Orlando, FL 34787
Location: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 15 Specialty lodging in Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palisades Resort 3*
Official Description (provided by the hotel):
Our Orlando resort is perfectly located on the quieter luxury west side of Walt Disney World and features two and three bedroom suites with fully equipped kitchens and private balconies. A great selection of restaurants and shopping spots are also nearby. ... more   less 
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