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Extended Stay America - Orlando - Lake Buena Vista

2.5 of 5
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8100 Palm Parkway, Orlando, FL 32836 (Formerly Extended Stay Deluxe)
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Extended Stay America - Orlando - Lake Buena Vista
Best prices for: 1 room 1 guest
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Ranked #191 of 328 Hotels in Orlando
A recent review
3 of 5 stars reviewed 3 days ago
Jacqueline S
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234 reviews from our community

Traveler rating
    66
    95
    44
    13
    16
See reviews for
138
46
2
8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I walked through the door and no one was at the front desk no bell. They came then they were nice told us of our room extras that had to be ordered and you have to wait on them from room service. The room was nice but there was no stove in the full kitchen???? Odd??? So we had to... More 

Was this review helpful? Yes 1
dc
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

After a day at Disney, we made the 15-20 minute drive to Extended Stay America. Upon arrival, we parked in the hotel's somewhat sketchy parking lot with signs warning guests to take their valuables inside. Once we walked in the small lobby, there were guests sitting around, some using the front desk outlets to charge cellphones. We were greeted by... More 

Was this review helpful? Yes 1
Colonia
Top Contributor
95 reviews 95 reviews
25 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 1 week ago

There were no products in our room, So I couldn't wash my hair. Or take a shower. The blanket was gross. The breakfast was terrible I don't eat all the carb stuff so there was nothing for me. the beds were not comfy. And the neighbors kept me up all nite. I wouldn't stay here again if I can help... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you stay with us was not a good one. I am sorry for your experience. I discussed your comments with the team, and we will be using your feedback as a training tool to ensure your experience is... More 

Oxford, Connecticut
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms were clean and large with ample space and storage. It's nice to have a full size fridge if you want to eat or drink while in the room. The pool area is nice with tables and grills if you are wishing to use them. Also the location is very convenient to shopping, highway and local attractions. We had... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The only good thing I can say about this hotel is that is very close to the theme parks and the surrounding area is very nice. That's about it. The counter where you cook had to be scrubbed thoroughly to remove the gunk that has been stuck there for God know how long, carpet under the bed has never been... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the cleanliness issues you experienced during your stay. Regarding our housekeeping services, we provide housekeeping to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I met with our... More 

Gloversville NY
Top Contributor
56 reviews 56 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location...EXCELLENT staff..Great breakfast!!!! staying there again because we liked it so much!! All staff were great ...Could have had a few more tv channels but it was ok.nice pool area not crowded during the day, so it was nice.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

The staff and I read your review, and would like to thank you for writing such positive review about our staff and our hotel. It's great to hear that you really enjoyed your stay with us and will stay with us again. The staff and I would like to thank you again for posting your review. We look forward to... More 

Sarasota, Florida
Top Contributor
50 reviews 50 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 22, 2015

Not a bad hotel. Good location with a lot of restaurants & stores nearby. Small kitchen in room w stove & fridge. Room is an open floor plan so the only thing closed off is the bathroom. Breakfast was simple; toast, cereal, fruit, bagel, yogurt & juice. I'd stay here again for the price.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you found our hotel to be a great value and that our location was convenient for your needs. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Chicago, Illinois
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 21, 2015

I only stayed one night with my husband. We checked in around 5pm and were greeted by a very nice young woman. Check in was quick and easy. The rooms are large and ours looked exactly like the photos: large seating area w/tv, kitchen w/ table, king bed, sink separate from the tub and toilet. The room felt new and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

The staff and I read your review, and would like to thank you for writing kind comments about your stay with us. I truly appreciate your comments regarding our friendly staff, spacious rooms and fully equipped kitchens. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 6, 2015

This location was ideal for going to all the parks and very secluded from all the busy traffic on International Drive. The only reason I did not give it a 5 is a few items: One the back door lock was not working the entire week and never got repaired and was eventually just left open for anyone to come... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that you experience maintenance issues during your stay and that our dishware was not to your satisfaction. As far as the back door issue, we have placed an order for a new lock and will make sure it is repaired as soon as possible. Still, we... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2015

I loved this hotel, is really comfortable and a great place to stay with your family. People who work there are friendly and they help you a lot. Location is perfect if you are going to Disneyworld or Universal Studios. Just amazing.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Lake Buena Vista, responded to this review

The team and I appreciate your positive remarks. I am thrilled our staff provided you with great customer service and that our location was convenient for your needs. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

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