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Holiday Inn Express Hotel & Suites Universal Studios Orlando

2.5 of 5
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5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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Ranked #136 of 327 Hotels in Orlando
A recent review
3 of 5 stars reviewed 4 days ago
Josh P Sebastian, Florida
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607 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sebastian, Florida
1 review
3 of 5 stars Reviewed 4 days ago NEW

I found this hotel discounted on Expedia the day before my travel so I took the plunge. I was a bit concerned because some of the reviews made the place out somewhat dodgy. simply put, it's not the newest hotel but it's clean, I didn't find any bed bugs and the staff was very friendly. One thing I would recommend... More 

Was this review helpful? Yes
Diana T, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for taking the time to share your experiences with us. We will certainly pass on your feedback to our team members. We hope to see you again in the future. More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I've been to many hotels, motels, high end - low end. But the experience I had at this hotel with basically the entire staff during my vacation was horrific. To start off with I had issues during checkin, the room stunk, the hotel manager was unpleasantly rude. I asked to speak to her and she advised my husband and I... More 

Was this review helpful? Yes 2
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Hello, If possible can you please verify if you stayed at the Holiday Inn Express next door to Wendy's? We have the Blues Brothers in our lobby. I would like to verify you are reviewing the correct location, as this is not the service we deliver. I look forward to your response. Thank you. Jane Miller/General Manager More 

Kennesaw, Georgia
Contributor
12 reviews 12 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here April 8 and 9..checking out the 10th. As a platinum elite member I had requested a floor high up with a view of Universal Studios. My initial reservation should have been a King suite as per my paperwork. Upon check in we wound up in a room with 2 double beds and holy cow these rooms are TINY!!!... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We are sorry to hear you were disappointed with your stay at our Holiday Inn Express. We value your Platinum status, and apologize that you did not get the king suite you booked. Please be assured your comments are shared with the entire team for immediate improvement. Thank you for the feedback. Have a good day. More 

Pataskala, Ohio
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is an older Holiday Inn but what is lacks in looks it certainly makes up for in service! The staff were very friendly and super helpful, going out of their way to make our stay perfect! And what a great breakfast buffet! We had previously stayed in a fancy resort (Westgate) but the people were so rude and every... More 

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We appreciate the great review! Thank you for staying at our Holiday Inn Express. We hope to see you again. More 

miami
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is my first negative review of a hotel but necessary to advise people of a real issue. The room is ok, breakfast acceptable, but we got almost no sleep because this facility books large busloads of people, in this case kids traveling in groups and places them all over the hotel with no regard for regular guests. I am... More 

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for sharing your comments regarding your recent stay at our Holiday Inn Express. We apologize for the noise issues you experienced. Spring Break is a popular destination for school groups in Orlando. All groups booked here are required to have chaperones, and we do our best to have the groups comply with our Group Conduct policies. Please be... More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Clean rooms, nice breakfast complimentary, nothing really outstanding. Large parking lot that is also free plus shuttle service to Universal Studiios. Minutes from Universal Studios and about 15 minutes from Disney World

Was this review helpful? Yes 1
Diana T, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for taking the time to post a review on our hotel. It means a lot to us when our guests enjoy their stay. We hope to see you again soon! More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at Holiday Inn Express Hotel & Suites Universal Studios Orlando for a short last-minute getaway. Since it was close to Universal Studios and I received an $88/night rate, I thought it was perfect. Our experience was pleasant overall. First, like many of the other reviews, the room is very small. We weren't too bothered by the size of... More 

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Diana T, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you so much for your kind words about our hotel. We truly work hard to exceed all of guests' expectations and provide them fond memories of their time with us. I will be sure to share your comments with our team. We hope to see you again soon! More 

Rochester, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel does not live up to any other Holiday Inn Express we have stayed in. It is completely overpriced for the size room we were given. I did ask for a rate reduction at check in when I found out we were being given a smaller room and all they gave was $10 off. Oh, they did throw in... More 

Was this review helpful? Yes
Diana T, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for taking the time to provide your feedback regarding your stay with our hotel. I do apologize that your expectations were not met by our facilities or our service. I will share your comments with our management team and our team members. More 

Belo Horizonte, MG
Contributor
20 reviews 20 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 30, 2015

The hotel has the standard Holiday Inn. Great location as you can go walking to Universal Studios. Breakfast is good but it could have a little more options, as I stayed for 6 days and the breakfast has been repeated twice. There is no Safe in the room so you need to let this in the front desk - and... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for sharing your comments from your recent stay at our Holiday Inn Express. We appreciate the feedback. We do have refrigerators in all of our suites only. The standard rooms do not have refrigerators. Thank you again for the review. More 

Sao Paulo, SP
2 reviews
5 of 5 stars Reviewed March 12, 2015

Spent a month in US on vacation and my last stop was Orlando for a week. The hotel was fantastic, super polite staff, excellent breakfast! The room was comfortable and cozy, I felt I was home and now I miss "my bed" kkk. Nothing out of order, free parking and also security at night was good - front desk must... More 

Was this review helpful? Yes
jmmiller123456, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express for your Orlando stay. We appreciate the great review and hope to see you again. Have a great day!! More 

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