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Holiday Inn Express Hotel & Suites Universal Studios Orlando

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5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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645 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Good Hotel for your money. Pros: Friendly Staff Clean Rooms Cold AC Great Breakfast Nice pool Location is good No resort fee or parking fee Wendy's next door Offers late check out Cons: Small rooms- not typical for Holiday Inn No bathtub (issue if you have small children) only shower. Not walking distance to Universal as described in the hotel... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for staying at our Holiday Inn Express. We are happy to hear that your family enjoyed the stay. We do have suites that are larger than our standard rooms and do have bathtubs. We apologize for any inconvenience with the AC cleaning procedure. We appreciate the detailed review and hope to see you again. More 

Singapore, Singapore
Level Contributor
93 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel is very basic but suits the needs of those headed for Universal Studios as you spend most of your time at the theme parks. The location is good - just a short drive away from Universal Studios. The Hotel offers complimentary transport to Universal Studios but be careful to book this in advance as the limited spots get... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to host your stay in Orlando. We are pleased you enjoyed the location. We do apologize for the internet and phone issues, and we will look into this immediately. We appreciate the review and hope you have a great day. More 

Rutland, Vermont
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Property was OK, front desk staff were friendly and courteous, Imelda was very helpful with directions and local area restaurants. The rooms could use soft upgrades, and i would ask the Mgt to not allow their staff to play music while working in the halls in the morning as its a bit distracting/annoying and woke up our daughter. The pool... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

This review is for the Holiday Inn Hotel & Suites Universal. More 

Orlando, Florida
Level Contributor
102 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 1 week ago

Staying with friends who are in town to visit the local theme parks. They'll be here for two nights, then move to the Disney area. Easy to navigate the parking lot. Check-in was prompt and painless. Elevators were clean and efficient. Interior hallways well lit. Room furnishings seem rather dated, but they fulfilled all needs. I personally found the bed... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the detailed review. We hope you did enjoy the hot breakfast buffet. We appreciate the recommendation! Have a good day. More 

Bloomington, Illinois
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I'd get a better nights sleep in the car. Worst bed I've ever slept in, sheets feel like sandpaper, tiny room with even tinier bathroom. Paper thin walls with people loudly laughing and carrying on consistently till 5am. If I hadn't gotten this as a free reward night I'd have asked for my money back and gone elsewhere. Very disappointing... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for being an IHG Rewards Club member and leaving a review of your stay. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience for you.... More 

Brighton, United Kingdom
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Wanted somewhere to base ourselves whole at universal for a few days and found this place online with good reviews and a good price We didn't know what to expect as we have never used a holiday inn express We were very pleasantly surprised! The rooms were very spacious and the beds were to die for. Breakfast wasn't overwhelming with... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for selecting our location for your first stay at a Holiday Inn Express. We are pleased to hear we met your expectations. We appreciate the great review. Thank you again! More 

Baltimore, Maryland
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My two older children and I stayed here while we were visiting Universal Studios. The room was big enough for the three of us. The bathroom was big enough as well. The room was clean, the air conditioner worked great. We did not have anyone come clean our room while we were gone to the park so when we returned... More 

Was this review helpful? Yes 1
Diana T, Front Office Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We are thrilled that you enjoyed your stay with us. I cannot apologize enough, though, that we failed with your housekeeping request. I do hope you will stay with us again, should your plans bring you to the Orlando area. We will keep up the good work and provide great memories for you again. More 

Palm Coast, Florida
1 review
4 of 5 stars Reviewed June 23, 2015

I stayed at this hotel for a business trip and I booked it through a third party. When I arrived at the hotel, I find out that they have no record of my reservation. So after having to deal with trying to find my room reservation for two hours, I was a little frustrated. The women at the front desk,... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the nice comments in regards to the guest service Tina delivered. We apologize for the reservation and wrong room issues you experienced. We are pleased you did enjoy the stay, and we do hope to see you again. Thank you for review. More 

Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 21, 2015

Even though we live here in Orlando, we decided to rent for 2 nights so my mother could study for the citizenship test away from home and all the stress. The food was ok i mean for continental breakfast it was not bad at all, just wish they had little more variety and space to sit down.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for staying at our Holiday Inn Express. We appreciate the comments and hope your family did enjoy the stay. More 

Charleston, South Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 7, 2015

I booked this hotel and it is in a great location for the theme parks. Overall I was satisfied with the hotel, but the rooms do need to be updated. The bathroom door slides and is not that big. The handle for the door was a little off as well. I was disappointed that not all rooms have refrigerators. We... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We are pleased that you will try us again. For future we do have refrigerators and microwaves in our suites. Thank you for sharing your comments. Have a good day. More 

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