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All 326 Orlando hotels

Holiday Inn Express Hotel & Suites Universal Studios Orlando

2.5 of 5 Hotel   |   5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Ranked #126 of 326 Hotels in Orlando
A recent review
4 of 5 stars reviewed 4 days ago
bastian87 Denmark
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536 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denmark
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel is run by efficiency - check in? Efficient! Lucas made our day - "oh by the way, you have been upgraded to a suite" - niice. Super cool dude. Breakfast area ? Efficient ! Three places to pick up food meaning no queing and all the time it was being filled by the efficient staff. Really great. The... More

Was this review helpful? Yes
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, comfortable, nice breakfast. Staff was very friendly. We stayed for 4 days and I can't really complain about anything. The pool was clean and most importantly our room was clean. Smelled nice when we arrived. I would definitely stay there again.

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review and comments. We are pleased you enjoyed your stay and we hope to see you again. Thanks! More

London, Canada
Contributor
19 reviews 19 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in a suite for 2 nights while visiting Universal studios. At check-in we were given a standard room. We called down to the main desk and they gave us the suite we paid for with no problem! We walked to Universal, which took probably about 20min from the hotel's front door to CitiWalk, at a pretty brisk walking... More

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We are happy to hear you enjoyed your stay at our Holiday Inn Express. We appreciate the detailed review and hope to see you again. Have a great day. More

Las Vegas, Nevada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was very clean, in a great location but the best part of our experience was the incredible staff. Lucas at the front desk was very helpful and incredibly motivated with a 5 star personality. Marie, who also took care of us was friendly and always greeted us with her great smile. We flew down for a wedding and... More

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review! Lucas and Marie loved your comments. We are happy to hear you enjoyed the stay and the service. We hope to see you again. More

New York
Contributor
16 reviews 16 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed there for a couple of days and it was nice. Very clean and food was good. Walking distance from the other restaurants and a nice stroll through the beautiful architecture. I would go back to that spot.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the nice review. We are pleased to hear you will be back! We appreciate the comments and hope you have a great day. More

radeboca
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

to start with I had booked I room with I king bed when, I got here they told me nothing about changing my reservation to to queen beds, so when I got to the room I saw that It was two queen beds I thought they made a mistake, so I went to the front desk and told them that... More

Was this review helpful? Yes 2
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We were disappointed to hear that the room did not meet your expectations. We apologize we could not honor the room type you booked, as this is not our normal practice. Please be assured that your review will be shared with our entire team for immediate improvement opportunities. Thank you for sharing your comments. Have a good day. More

Las Vegas
1 review
4 of 5 stars Reviewed 5 weeks ago

We loved the hotel, location, their employees, and the amenities. Lucas and Marie from the Front Desk were always very helpful and friendly. We will come back. My two minor complaints are the pool towels are little and thin and the beds are too soft.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the nice comments from your recent stay at our Holiday Inn Express. Marie and Lucas were happy that you mentioned them in the review. We will definitely address the condition of the pool towels and bedding. Thanks again. More

Parrish, Florida
Senior Contributor
39 reviews 39 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 12, 2014

I've read a few reviews that have commented on friendliness of the staff and I couldn't agree more. Lucas checked us in and he couldn't have been more welcoming and helpful. The property is in great shape and the breakfast buffet was definitely one of the best I've seen. I also liked the shower as opposed to the bath/shower combo.... More

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the review and sharing your experience. We appreciate the feedback and we are actually looking into adding more outlet options in our guest rooms. Lucas will be thrilled that you mentioned him. Great customer service is our #1 goal and we thank you for the nice review. More

Largo, Florida
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 12, 2014

Our family reserved a suite this past weekend and no complaints. Clean rooms - close to Universal Studios as we went to Halloween Horror Nights and they offer a free shuttle service. Price was good - breakfast was fine and for the money it's a descent deal.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to host your stay in Orlando. We hope you enjoyed Halloween Horror Nights at Universal! Thank you for the nice comments. More

Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 11, 2014 via mobile

I've been in hospitality for around 11 years and Lucas at the front desk did one of the best if not the best welcome/introduction I've ever had. We were passing through the sliding doors and Lucas was already making eye contact and smiling. He treated us way before airing at the desk and once we got there he did go... More

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to host your Orlando vacation. We are pleased to hear you enjoyed the service delivered by Lucas. He will be very happy that you recognized him. Thanks for the great review and we hope to see you again. More

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Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Address: 5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Universal Studios Orlando 2.5*
Number of rooms: 196
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Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
Holiday Inn Orlando
Hotel Style:
#102 Business Hotel in Orlando
#132 Family Hotel in Orlando

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