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Holiday Inn Express Hotel & Suites Universal Studios Orlando

2.5 of 5
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5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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Ranked #137 of 329 Hotels in Orlando
A recent review
5 of 5 stars reviewed 5 days ago
patriciapQ9442CK Cary, North Carolina
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625 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cary, North Carolina
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

My family gave me a Universal Studio/Harry Potter vacation as a gift for my college graduation. Being excited, we drove all night and arrived early Monday morning and the staff were so gracious and allowed us to check in early and even upgraded our accommodations. The entire staff was pleasant and helpful. The room and hotel were clean, comfortable and... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Congratulations on your graduation! Thank you for the great review. We are so happy that you will be back! More 

Senior Contributor
35 reviews 35 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My family stayed for two nights, principally to visit Universal, free shuttle bus from hotel, not really walking distance. We had a very large room on the 9th floor with a large double and a sofa bed, decor and shower a bit dated and an unpleasant pet like smell upon entering, but it was clean and the bed was comfortable.... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for spending your Orlando vacation at our Holiday Inn Express. We appreciate the feedback, and pleased you received the value you expected. Thanks again. More 

Contributor
12 reviews 12 reviews
4 of 5 stars Reviewed 5 days ago NEW

We were upgraded to a very spacious room with a king bed and a sofa bed. The walls were a little thin or the people next door with 2 kids were really loud. Judging by the vibration on the floor they were loud. You should expect this in a park area where kids are really excited. The bed was comfy... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review. We are happy to hear your family enjoyed the stay at our Holiday Inn Express. Have a great day. More 

Ft. Lauderdale
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Seem like HIEx has caught on to the surrounding area hotels rates. This is not a bad hotel in anyway, but for the nightly prices, you may want to upgrade to a "Universal Hotel" across the street. Once again, don't get me wrong, this is a great place to stay. Just stayed within the past week of this review and... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to host your stay in Orlando. We appreciate the review. Have a good day. More 

NC
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel by accident. I was confused between the Holiday Inn and the Holiday Inn EXPRESS that is further down the street. Therefore, I booked the wrong hotel. In my opinion, it is not walking distance to Universal. They do have a complimentary shuttle that we used daily. One night when I wanted to get back earlier than... More 

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for staying at our Holiday Inn Express. We appreciate the nice comments, and apologize that you felt you overpaid for the stay. We are pleased to hear everything else satisfied your needs. Thanks again for the feedback. Have a good day. More 

ALBUQUERQUE, NM
Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The outside and lobby of this Holiday Inn Express looks inviting, however the room we had wasn't anything like that. The room was small and very dated. The closet was an afterthought, too small for anything more than a couple of blouses. There is no bathtub, and not much of a bathroom, period. Kids run up and down the hallways... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for sharing your feedback from your recent stay at our Holiday Inn Express. We were disappointed to hear that the room did not meet your expectations. We do have suites that are larger than our standard rooms and equipped with sofa sleeper, microwave and refrigerator. We are pleased that you liked the area location of our hotel. Several... More 

Argyle, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Excellent across the board, especially their staff, and especially Doris. It was just minutes from the Universal Studios. The Hotel has a shuttle to take you there and pick you up. This Holiday Inn Express is actually located on Major Blvd in Orlando.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review. Doris will be thrilled to read your comments. Thank you for choosing our Holiday Inn Express to host your stay in Orlando. Have a great day. More 

Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family of 5 adults stayed at their suite (2x double beds and sofa bed) and it was a comfy stay! The room was big enough for 5 adults and there was ample space to open our luggages. Front desk staff who attended to us were all friendly and helpful. The complimentary breakfast offered a wide variety of delectable choices!... More 

Was this review helpful? Yes 2
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for sharing your stay experience at our Holiday Inn Express. We appreciate the nice comments. We apologize that you were not aware of the Universal Shuttle. The Shuttles doe depart during the morning times at a set schedule. Boarding passes can be picked up from the Universal Desk in the lobby. Universal has recently added afternoon and evening... More 

Sebastian, Florida
1 review
3 of 5 stars Reviewed 4 weeks ago

I found this hotel discounted on Expedia the day before my travel so I took the plunge. I was a bit concerned because some of the reviews made the place out somewhat dodgy. simply put, it's not the newest hotel but it's clean, I didn't find any bed bugs and the staff was very friendly. One thing I would recommend... More 

Was this review helpful? Yes
Diana T, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for taking the time to share your experiences with us. We will certainly pass on your feedback to our team members. We hope to see you again in the future. More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago

I've been to many hotels, motels, high end - low end. But the experience I had at this hotel with basically the entire staff during my vacation was horrific. To start off with I had issues during checkin, the room stunk, the hotel manager was unpleasantly rude. I asked to speak to her and she advised my husband and I... More 

Was this review helpful? Yes 4
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Hello, If possible can you please verify if you stayed at the Holiday Inn Express next door to Wendy's? We have the Blues Brothers in our lobby. I would like to verify you are reviewing the correct location, as this is not the service we deliver. I look forward to your response. Thank you. Jane Miller/General Manager More 

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