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Holiday Inn Express Hotel & Suites Universal Studios Orlando

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5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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Ranked #123 of 327 Hotels in Orlando
A recent review
5 of 5 stars reviewed 2 weeks ago
VanSoares Sao Paulo, SP
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592 reviews from our community

Traveler rating
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    75
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253
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39
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sao Paulo, SP
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Spent a month in US on vacation and my last stop was Orlando for a week. The hotel was fantastic, super polite staff, excellent breakfast! The room was comfortable and cozy, I felt I was home and now I miss "my bed" kkk. Nothing out of order, free parking and also security at night was good - front desk must... More 

Was this review helpful? Yes
jmmiller123456, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express for your Orlando stay. We appreciate the great review and hope to see you again. Have a great day!! More 

Jacksonville Beach, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel more times than I care to mention over the last couple of years. This property has remained a solid place to stay, close to Universal and much more. I will continue staying at this property for as long as they will let me. Huge thanks to the GM her great service and for creating... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the awesome review! You can stay as long as you want!! We look forward to hosting your next stay. Have a great day. More 

florida
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed there a week ago and I still have the black and blue mark on my leg from hitting on the edge of the tub. The tub base is higher than the floor, and you have to step down when getting out of the tub/shower. It was not something you would expect and I almost fell. Could have use... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We were upset to hear you had an issue with the shower/tub. We hope you are now okay. Please contact us if we can be of further assistance. My email is jmmiller@buffalolodging.com. Have a good day. More 

Florida
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for two days recently. We were pretty amazed at how small the rooms are. If you've been to European hotels, these rooms will remind you of them in size. It's probably the smallest hotel room I've ever had in the US. Now it's possible that not all the rooms were as small as ours. We... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for taking the time to write such a detailed review. Our standard rooms are all the same size. We do have suites that are larger and equipped with microwave and refrigerator. We appreciate the feedback and thanks again for sharing your experience. More 

2 reviews
3 of 5 stars Reviewed February 21, 2015

I always love staying at the Holiday Inn express but this hotel would of gotta 4 stars from me only if it had a microwave & fridge! Our room was clean but our bathroom was small. The staff was very nice & breakfast was also good (plus free) but overall our stay was great!

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the feedback and for staying at our Holiday Inn Express. We do have refrigerators and microwaves in our suites only at this time. We apologize for any inconvenience. We hope you did enjoy your time in Orlando. More 

Detroit, Michigan
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed February 21, 2015

This hotel is by far the worst Holiday Inn Express that I have ever been to. The staff, which some of which could not speak English were extremely unhelpful. There were no microwaves or fridges, so we had to ask the front desk to use their microwave, and gave me a stingy look. The rooms had a slight hint of... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the mixed review. We appreciate the feedback. We do have refrigerators and microwaves in our suites only. Please be assured your comments will be shared with our entire team for immediate improvement areas. Have a good day. More 

Contributor
20 reviews 20 reviews
7 hotel reviews
4 of 5 stars Reviewed February 21, 2015

Nice hotel, very near from Universal Studios just a 5 minute ride. Comfortable to rest after having fun all day. Complimentary breakfast and very complete. If you have very light sleep be aware that walls are a little thin so you might hear water running thru pipes every time the upper room uses it. Besides this everything is very ok.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to host your Universal vacation. We are happy to hear to enjoyed the surrounding areas. We appreciate the feedback. Have a good day. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 17, 2015

I am a gold member and this is by far the worse holiday inn HI express that I ever been too. Rooms are TINY, filthy, coffee is horrible and staff is not helpful. Was at family vacation at universal and tried to avoid our hotel room as much as possible!!! If you're looking for clean, comfort and nice service, this... More 

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We sincerely apologize that our hotel did not meet your expectations. This is not the service we strive to deliver, and please be assured your comments will be shared with the entire team for immediate improvement. We appreciate the feedback. Have a good day. More 

Holly Hill, Florida
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 16, 2015

I can not say in words how much we loved this place . The room was nice and clean and we are smokers and we loved that we could smoke in the room. Most hotels make you go out side with no comforts just stand in the cold like you don't deserve comfort .The elevators at this hotel are the... More 

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you so much for the great review. We look forward to seeing you again. Have a great day. More 

Franklin Tn
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 9, 2015

Hotel was clean and very comfortable. Good rate. Was there for a concert at Hard Rock Live . Would stay there again. Would recommend for families or solos. Convenient to Universal but if no car they offer bus.

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review. Happy to hear you enjoyed your time in Orlando. We appreciate the comments. Have a good day. More 

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