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All 327 Orlando hotels

Holiday Inn Express Hotel & Suites Universal Studios Orlando

2.5 of 5 Hotel   |   5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Ranked #127 of 327 Hotels in Orlando
A recent review
5 of 5 stars reviewed 2 days ago
Keith K Las Vegas, Nevada
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528 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas, Nevada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel was very clean, in a great location but the best part of our experience was the incredible staff. Lucas at the front desk was very helpful and incredibly motivated with a 5 star personality. Marie, who also took care of us was friendly and always greeted us with her great smile. We flew down for a wedding and... More

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review! Lucas and Marie loved your comments. We are happy to hear you enjoyed the stay and the service. We hope to see you again. More

New York
Senior Reviewer
9 reviews 9 reviews
4 of 5 stars Reviewed 4 days ago NEW

I stayed there for a couple of days and it was nice. Very clean and food was good. Walking distance from the other restaurants and a nice stroll through the beautiful architecture. I would go back to that spot.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the nice review. We are pleased to hear you will be back! We appreciate the comments and hope you have a great day. More

radeboca
1 review
2 of 5 stars Reviewed 4 days ago NEW

to start with I had booked I room with I king bed when, I got here they told me nothing about changing my reservation to to queen beds, so when I got to the room I saw that It was two queen beds I thought they made a mistake, so I went to the front desk and told them that... More

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We were disappointed to hear that the room did not meet your expectations. We apologize we could not honor the room type you booked, as this is not our normal practice. Please be assured that your review will be shared with our entire team for immediate improvement opportunities. Thank you for sharing your comments. Have a good day. More

Las Vegas
1 review
4 of 5 stars Reviewed 5 days ago NEW

We loved the hotel, location, their employees, and the amenities. Lucas and Marie from the Front Desk were always very helpful and friendly. We will come back. My two minor complaints are the pool towels are little and thin and the beds are too soft.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the nice comments from your recent stay at our Holiday Inn Express. Marie and Lucas were happy that you mentioned them in the review. We will definitely address the condition of the pool towels and bedding. Thanks again. More

Parrish, Florida
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 1 week ago

I've read a few reviews that have commented on friendliness of the staff and I couldn't agree more. Lucas checked us in and he couldn't have been more welcoming and helpful. The property is in great shape and the breakfast buffet was definitely one of the best I've seen. I also liked the shower as opposed to the bath/shower combo.... More

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the review and sharing your experience. We appreciate the feedback and we are actually looking into adding more outlet options in our guest rooms. Lucas will be thrilled that you mentioned him. Great customer service is our #1 goal and we thank you for the nice review. More

Largo, Florida
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Our family reserved a suite this past weekend and no complaints. Clean rooms - close to Universal Studios as we went to Halloween Horror Nights and they offer a free shuttle service. Price was good - breakfast was fine and for the money it's a descent deal.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to host your stay in Orlando. We hope you enjoyed Halloween Horror Nights at Universal! Thank you for the nice comments. More

Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I've been in hospitality for around 11 years and Lucas at the front desk did one of the best if not the best welcome/introduction I've ever had. We were passing through the sliding doors and Lucas was already making eye contact and smiling. He treated us way before airing at the desk and once we got there he did go... More

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to host your Orlando vacation. We are pleased to hear you enjoyed the service delivered by Lucas. He will be very happy that you recognized him. Thanks for the great review and we hope to see you again. More

Modesto, CA
Contributor
15 reviews 15 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just checked out of this property this morning after staying three nights. We are traveling on business and at an IHG property during our travels, usually a different one every night so was nice to stay here longer. First of all the front desk staff was very helpful and friendly, especially Doris. She went above and beyond to make... More

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review! Doris will be excited that you mentioned her name. We are pleased to hear you will be back. Thanks again and we look forward to seeing you in the near future. More

Powhatan, Virginia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Just stayed here last week. The hotel was clean, the breakfast was awesome and selection was huge, beds were comfy, staff was friendly and accommodating, pool area was clean and well kept. Would stay there again in a heartbeat. In a great convenient location, 5 min to Universal and maybe 8 min to International Drive.

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Hi Lydia, Thank you for the "Great" review! We appreciate the comments and thank you for choosing our Holiday Inn Express to host your stay in Orlando. We hope to see you again. More

Milton Keynes, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2014

We stayed here during a family trip for two weeks. The reception staff were excellent , very welcoming and also informative . Car parking was free and as the hotel was in a quiet area generally secure. We stayed on loyalty points but even as Platinum Ambassador no upgrade was offered even though speaking to others they were available. The... More

Was this review helpful? Yes 3
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express for your Florida trip. We appreciate the comments. We do value our loyal IHG rewards members and we apologize we did not have an upgrade to a suite for your stay. Just an FYI there is also a Miller's Ale House in the restaurant/shopping plaza across the street from our hotel. Thank... More

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Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Address: 5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Universal Studios Orlando 2.5*
Number of rooms: 196
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Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
Holiday Inn Orlando

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