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Holiday Inn Express Hotel & Suites Universal Studios Orlando

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5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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635 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My two older children and I stayed here while we were visiting Universal Studios. The room was big enough for the three of us. The bathroom was big enough as well. The room was clean, the air conditioner worked great. We did not have anyone come clean our room while we were gone to the park so when we returned... More 

Was this review helpful? Yes
Diana T, Front Office Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We are thrilled that you enjoyed your stay with us. I cannot apologize enough, though, that we failed with your housekeeping request. I do hope you will stay with us again, should your plans bring you to the Orlando area. We will keep up the good work and provide great memories for you again. More 

Palm Coast, Florida
1 review
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for a business trip and I booked it through a third party. When I arrived at the hotel, I find out that they have no record of my reservation. So after having to deal with trying to find my room reservation for two hours, I was a little frustrated. The women at the front desk,... More 

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Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the nice comments in regards to the guest service Tina delivered. We apologize for the reservation and wrong room issues you experienced. We are pleased you did enjoy the stay, and we do hope to see you again. Thank you for review. More 

Senior Contributor
48 reviews 48 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Even though we live here in Orlando, we decided to rent for 2 nights so my mother could study for the citizenship test away from home and all the stress. The food was ok i mean for continental breakfast it was not bad at all, just wish they had little more variety and space to sit down.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for staying at our Holiday Inn Express. We appreciate the comments and hope your family did enjoy the stay. More 

Charleston, South Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel and it is in a great location for the theme parks. Overall I was satisfied with the hotel, but the rooms do need to be updated. The bathroom door slides and is not that big. The handle for the door was a little off as well. I was disappointed that not all rooms have refrigerators. We... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We are pleased that you will try us again. For future we do have refrigerators and microwaves in our suites. Thank you for sharing your comments. Have a good day. More 

Dubai
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Great breakfast and they did a great job of keeping it stocked. Staff and property were very comfortable. The location is great for Universal park visiting. We were there to visit family living near by and are lots of restaurants close by for variety.

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review. We are happy you enjoyed the hot breakfast buffet. The breakfast team will be excited to read your comments. Thanks again. More 

Cary, North Carolina
2 reviews
5 of 5 stars Reviewed May 28, 2015

My family gave me a Universal Studio/Harry Potter vacation as a gift for my college graduation. Being excited, we drove all night and arrived early Monday morning and the staff were so gracious and allowed us to check in early and even upgraded our accommodations. The entire staff was pleasant and helpful. The room and hotel were clean, comfortable and... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Congratulations on your graduation! Thank you for the great review. We are so happy that you will be back! More 

Senior Contributor
36 reviews 36 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 28, 2015

My family stayed for two nights, principally to visit Universal, free shuttle bus from hotel, not really walking distance. We had a very large room on the 9th floor with a large double and a sofa bed, decor and shower a bit dated and an unpleasant pet like smell upon entering, but it was clean and the bed was comfortable.... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for spending your Orlando vacation at our Holiday Inn Express. We appreciate the feedback, and pleased you received the value you expected. Thanks again. More 

Contributor
16 reviews 16 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

We were upgraded to a very spacious room with a king bed and a sofa bed. The walls were a little thin or the people next door with 2 kids were really loud. Judging by the vibration on the floor they were loud. You should expect this in a park area where kids are really excited. The bed was comfy... More 

Was this review helpful? Yes
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the great review. We are happy to hear your family enjoyed the stay at our Holiday Inn Express. Have a great day. More 

Ft. Lauderdale
Contributor
18 reviews 18 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 25, 2015

Seem like HIEx has caught on to the surrounding area hotels rates. This is not a bad hotel in anyway, but for the nightly prices, you may want to upgrade to a "Universal Hotel" across the street. Once again, don't get me wrong, this is a great place to stay. Just stayed within the past week of this review and... More 

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express to host your stay in Orlando. We appreciate the review. Have a good day. More 

NC
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed May 14, 2015

I booked this hotel by accident. I was confused between the Holiday Inn and the Holiday Inn EXPRESS that is further down the street. Therefore, I booked the wrong hotel. In my opinion, it is not walking distance to Universal. They do have a complimentary shuttle that we used daily. One night when I wanted to get back earlier than... More 

Was this review helpful? Yes 1
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for staying at our Holiday Inn Express. We appreciate the nice comments, and apologize that you felt you overpaid for the stay. We are pleased to hear everything else satisfied your needs. Thanks again for the feedback. Have a good day. More 

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