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Holiday Inn Express Hotel & Suites Universal Studios Orlando

2.5 of 5
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5605 Major Blvd, Orlando, FL 32819 (Formerly Sleep Inn & Suites @ Univ Studios)
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Holiday Inn Express Hotel & Suites Universal Studios Orlando
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Ranked #128 of 327 Hotels in Orlando
A recent review
5 of 5 stars reviewed yesterday
Janine O Pataskala, Ohio
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602 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pataskala, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This is an older Holiday Inn but what is lacks in looks it certainly makes up for in service! The staff were very friendly and super helpful, going out of their way to make our stay perfect! And what a great breakfast buffet! We had previously stayed in a fancy resort (Westgate) but the people were so rude and every... More 

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miami
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

This is my first negative review of a hotel but necessary to advise people of a real issue. The room is ok, breakfast acceptable, but we got almost no sleep because this facility books large busloads of people, in this case kids traveling in groups and places them all over the hotel with no regard for regular guests. I am... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for sharing your comments regarding your recent stay at our Holiday Inn Express. We apologize for the noise issues you experienced. Spring Break is a popular destination for school groups in Orlando. All groups booked here are required to have chaperones, and we do our best to have the groups comply with our Group Conduct policies. Please be... More 

Pittsburgh, Pennsylvania
2 reviews
3 of 5 stars Reviewed 1 week ago

Clean rooms, nice breakfast complimentary, nothing really outstanding. Large parking lot that is also free plus shuttle service to Universal Studiios. Minutes from Universal Studios and about 15 minutes from Disney World

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Diana T, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for taking the time to post a review on our hotel. It means a lot to us when our guests enjoy their stay. We hope to see you again soon! More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Holiday Inn Express Hotel & Suites Universal Studios Orlando for a short last-minute getaway. Since it was close to Universal Studios and I received an $88/night rate, I thought it was perfect. Our experience was pleasant overall. First, like many of the other reviews, the room is very small. We weren't too bothered by the size of... More 

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Diana T, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you so much for your kind words about our hotel. We truly work hard to exceed all of guests' expectations and provide them fond memories of their time with us. I will be sure to share your comments with our team. We hope to see you again soon! More 

Rochester, New York
Contributor
15 reviews 15 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel does not live up to any other Holiday Inn Express we have stayed in. It is completely overpriced for the size room we were given. I did ask for a rate reduction at check in when I found out we were being given a smaller room and all they gave was $10 off. Oh, they did throw in... More 

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Diana T, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for taking the time to provide your feedback regarding your stay with our hotel. I do apologize that your expectations were not met by our facilities or our service. I will share your comments with our management team and our team members. More 

Belo Horizonte, MG
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel has the standard Holiday Inn. Great location as you can go walking to Universal Studios. Breakfast is good but it could have a little more options, as I stayed for 6 days and the breakfast has been repeated twice. There is no Safe in the room so you need to let this in the front desk - and... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for sharing your comments from your recent stay at our Holiday Inn Express. We appreciate the feedback. We do have refrigerators in all of our suites only. The standard rooms do not have refrigerators. Thank you again for the review. More 

Sao Paulo, SP
2 reviews
5 of 5 stars Reviewed March 12, 2015

Spent a month in US on vacation and my last stop was Orlando for a week. The hotel was fantastic, super polite staff, excellent breakfast! The room was comfortable and cozy, I felt I was home and now I miss "my bed" kkk. Nothing out of order, free parking and also security at night was good - front desk must... More 

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jmmiller123456, Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for choosing our Holiday Inn Express for your Orlando stay. We appreciate the great review and hope to see you again. Have a great day!! More 

Jacksonville Beach, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 9, 2015

I have stayed at this hotel more times than I care to mention over the last couple of years. This property has remained a solid place to stay, close to Universal and much more. I will continue staying at this property for as long as they will let me. Huge thanks to the GM her great service and for creating... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for the awesome review! You can stay as long as you want!! We look forward to hosting your next stay. Have a great day. More 

florida
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed February 26, 2015

I stayed there a week ago and I still have the black and blue mark on my leg from hitting on the edge of the tub. The tub base is higher than the floor, and you have to step down when getting out of the tub/shower. It was not something you would expect and I almost fell. Could have use... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

We were upset to hear you had an issue with the shower/tub. We hope you are now okay. Please contact us if we can be of further assistance. My email is jmmiller@buffalolodging.com. Have a good day. More 

Florida
Top Contributor
50 reviews 50 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 25, 2015

I stayed at this hotel for two days recently. We were pretty amazed at how small the rooms are. If you've been to European hotels, these rooms will remind you of them in size. It's probably the smallest hotel room I've ever had in the US. Now it's possible that not all the rooms were as small as ours. We... More 

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jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review

Thank you for taking the time to write such a detailed review. Our standard rooms are all the same size. We do have suites that are larger and equipped with microwave and refrigerator. We appreciate the feedback and thanks again for sharing your experience. More 

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