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Homewood Suites by Hilton Lake Buena Vista-Orlando

#80 of 332 Hotels in Orlando
Certificate of Excellence
3.0 of 5
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11428 Marbella Palm Court, Orlando, FL 32836
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1 room 1 guest
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Homewood Suites by Hilton Lake Buena Vista-Orlando
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896 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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Orillia, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We had room for seven but at what price, the breakfast was not good, the placement of the air conditioner had the air blowing on the beds most of the night or you shut it off and it was so hot you died of heat. The one air conditioner was making the floor wet and when I told the lady... More 

Was this review helpful? Yes
ArWilkinson, Director of Sales at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. I know how frustrating the air conditioning issue must have been for you. I will speak to the staff personally to ensure that all notes are recognized when being left by... More 

Katy, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Totally worn towels with a blackish appearance, there was a bunch of hair in the bath-tub that wouldn't drain. Carpets in bad condition, dirty walls, only hot water from the sink, it was hard to get cold water from it. Carpets in bad conditions, only one elevator. Not a good relationship Price/benefit. My best advise is to avoid this hotel

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 2
Les H, General Manager at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us... More 

Chester, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Everyone of the staff members were very helpful! Especially, Deva, Reema & Tamar and the restaurant staff. They provide a great breakfast and have shuttle service to all of the theme parks. I would recommend this hotel for your family vacation in Orlando.

Was this review helpful? Yes
ArWilkinson, Director of Sales at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

Hello, I would like to first say thank you for choosing our property. Our staff works hard to make sure each of our guest are treated like family. I am glad to read that you enjoyed your stay with us. Thank you for your feed back and we hope to see you soon! Ariel Wilkinson More 

Clearwater, Florida
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My sisters and I spent two nights at this Homewood Suites. We had booked one suite with two queen beds. Upon arrival, we saw that the suite was very small and added an adjoining "junior" suite to our reservation. Both suites were very worn and the couches and wallpaper should have been replaced a couple of years ago. On the... More 

Was this review helpful? Yes 4
ArWilkinson, Director of Sales at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

I would like to first thank you for taking the time to share your experience about your recent stay in July at our hotel. We appreciate your feedback . We are now processing renovations for all of our rooms so, that can look well taking care of. I do apologize for the miscommunication our lost and found staff had with... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

While staying at this hotel we experience a wonderful staff and a great customer service. At the front desk you will find Deva greeting you with a great smile and willing to assist you. Roberto and Clara always making sure that we had everything that we needed to be very comfortable. Mr. Renny del Villar always ready to provide great... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
ArWilkinson, Director of Sales at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

We are glad you enjoyed your stay with us. Our staff works very hard to make sure each guest feels at home. We hope to see you again. More 

Cedar Rapids, Iowa
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am a Hilton Honors Gold member, and was very pleased with this Homewood property. The hotel is located in a nice spot - it is close to Disney World, but in a secluded court at the end of a road that has many hotels and restaurants, so it was quiet and peaceful outside as well as in the room... More 

Was this review helpful? Yes 2
ArWilkinson, Director of Sales at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

Thank you for choosing to stay at our property. As a valued guest we try our best to make one feel as if they are at home. It's good to hear that you were pleased with all Homewood Suites had to offer. We hope to see you again soon. More 

Orlando, Florida
Level Contributor
179 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As as Hilton Honors Silver member, I used the mobile app to do the online check-in for a room on the 7th floor. The app worked great but I was chagrined to find the room wasn't ready on arrival at 4:30 PM, and I was put in a room on the 3rd floor. Oddly enough, each time I used the... More 

Was this review helpful? Yes 1
ArWilkinson, Director of Sales at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

I would first like to thank you for choosing to stay with our property. We are sorry we were not able to provide you with a better quality of service. We are now going through renovations and would like to apologize for the elevator issues. Your satisfaction is very important to us and we try hard to make sure all... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Homewood Suites in Orlando is a great hotel. The location is only minutes to Disney and other theme parks. Also near many restaurants and shops. I stayed with my family of 4 (children ages 5 and 7) and the room set up was great. We had a separate bedroom with a pull out sofa bed in the living area... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 1
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

good location, between disney, and sea world but 880 of staff, very rude, I worked hard, stayed at many Hamptons, to save th points for this, well, there was a reason I switched to marriot last year, and will continue with them

Was this review helpful? Yes 1
Les H, General Manager at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

Good Afternoon Sir, We would like to thank you for your business, it is greatly appreciated. While we appreciate the feedback, may I ask, what we could have done to make this stay more magical for you Sir. Could you possibly let me know the encounters you had with the staff so we can ensure that this does not happen... More 

Fort Worth, Texas
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was in the best location for Disney and Universal. It was well kept and the rooms are clean. The breakfast was free and tasted very fresh. The staff was very helpful and willing to do anything to make our stay more pleasant. I would recommend this hotel for anyone going to the Orlando area for any reason weather... More 

Was this review helpful? Yes 1
ArWilkinson, Director of Sales at Homewood Suites by Hilton Lake Buena Vista-Orlando, responded to this review

I wanted to first say thank you for choosing our property. I am glad to hear that you were pleased with your stay and just wanted to thank you for your feedback. We hope to see you again soon. More 

Hotel Review Summarization

What travelers say

  • Pool area(10)
  • Free breakfast(7)
  • Bedroom suite(6)
  • Downtown disney(5)
  • Very good(4)
  • Friendly and helpful(3)
  • Garden inn(3)
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