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Hard Rock Hotel at Universal Orlando

Travelers' Choice award winner
#38 of 332 Hotels in Orlando
GreenLeadersBronze level
5800 Universal Blvd, Orlando, FL 32819
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1 room 1 guest
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Hard Rock Hotel at Universal Orlando
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5,533 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

The Hard Rock hotel is fabulous. The Rock Royalty Club is especially nice with continental breakfast, snacks throughout the day, lite dinner food and drinks including beer and wine, it's like an all inclusive. The staff at the Rock Royalty club are terrific and Hoa, one of the staff, really went out of her way for us. It made our... More 

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new york, new york
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just got back from staying at the Hard Rock and every person we came in contact with was great....from the front desk to housekeeping to the staff at the pool and especially all the great people on the Club Floor like Nan, Mathew, Joshua and Steve just to name a few. I would never tell anyone how to spend their... More 

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Sheffield, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is very music orientated, FAB atmosphere as you walk through the doors. Great pool with music playing, fab benefits to Universal parks. Just had an issue of asking for extra coffee at 9pm and not getting it until 11 pm when we were in bed! The beds were soft which I didn't think I liked but I slept... More 

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berkeley Hts, nj
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed on the 7th floor for 4 days and 3 nights. Was hoping for a pool view but the entire floor was sold out. VIP is well worth the extra $. You get a breakfast, snacks at lunch and dinner and nighttime cookies plus all the soda and drinks you want. We used it a lot. The reason I gave... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Staying here meant our universal tickets were upgraded to Express Pass; well worth it! The room was fab and the pool area was lovely also. Would highly recommend. Staff were friendly and helpful, answering any queries.

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East Sussex, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here in early August for a 6 night trip to visit the parks & Orlando. Last year we opted to stay at the Portofino and whilst we enjoyed it, we wanted to see how the Hard Rock compared. Hands down the Hard Rock would be the Hotel we would return to for our next visit! Let's start with the... More 

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Bury, UK
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great hotel (particularly is you're a music fan). The place looks fantastic. Big comfortable rooms and a 5 minute walk from Universal. It isn't cheap but you do get express passes and early entry to the Harry Potter sections of the park. Pool area looks great but its a real pain to get a sunbed and the pool is a... More 

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Gateshead, United Kingdom
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We arrived here for a 3 night stay for two reasons - 1) we had been here before and thought the quality of service and hotel was second to none and 2) Express Passes included within the price of our stay. We stayed in a twin room with a garden view on level 2 (a bit confusing as reception is... More 

Was this review helpful? Yes 1
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for continuing to choose the Hard Rock Hotel at Universal Orlando as your home away from home! Just a short walk or water taxi ride away, you will find all of the excitement of your favorite Hollywood themed attractions at Islands of Adventure and Universal Studios. Following a busy day at the parks, the pool is a great... More 

Wokingham, England, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

When we arrived to check in there was a large queue waiting with only two servers plus another for the VIP guests. There were lots of empty desks and we asked if they good get more staff on and were told everyone was there. Our room was not available which was fine and left luggage worked well. We came back... More 

Was this review helpful? Yes 1
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more... More 

London, United Kingdom
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a great week at this hotel! On arrival we were "wow" it was stunning. We booked a pool view room but not sure I would do this again as the noise was a bit much. If I were to go again I would book a garden room view from the reviews I have seen here. Having said this, the... More 

Was this review helpful? Yes 1
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your rockin’ five-star review of your recent stay at the Hard Rock Hotel at Universal Orlando. Our Rockstar team goes above and beyond to bring the spirit of rock ‘n’ roll alive in each and every guest interaction and ensures Rock Royalty treatment. Rockstars of all ages love character dining at The Kitchen, as your favorite Hollywood... More 

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