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Hard Rock Hotel at Universal Orlando

Travelers' Choice award winner
#46 of 327 Hotels in Orlando
GreenLeadersBronze level
5800 Universal Blvd, Orlando, FL 32819
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Hard Rock Hotel at Universal Orlando
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Hard Rock Hotel at Universal Orlando
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4,774 reviews from our community

Traveler rating
    2,634
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    225
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (849)
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1 review
5 of 5 stars Reviewed today NEW

If you want amazing service, where you are treated like a number one priority, this is the place to go. Such a cool relaxed vibe. Any need you have is met, and it's done without a single complaint. We had our kids with us, ages 10 and 13, and were busy and entertained the whole time. Walking distance to park.... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Bethesda, Maryland
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was a great hotel in so many ways. First, everyone, and I mean everyone,- front desk, cleaning, waiters, lifeguards, was extremely helpful and friendly. Second, it was clean, comfortable and creative. Our double room held my husband, 2 teenagers and I easily. Fun song lyrics and other touches of whimsy (do you know how tall Adele is?) added to... More 

Was this review helpful? Yes
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for sharing your feedback regarding your recent stay at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that we provided a rock star quality vacation experience during your time with us. Our newly renovated rooms add an exciting new vibe to the already rockin' good times we feature here at the hotel. Thank... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

The hotel was beautiful. It was like staying inside a museum. The pool was awesome. They had bands perform during the day and poolside movies at night. Loved the beach feel complete with sand. We took our 2 teenagers 19 &14, they LOVED it. The food in the hotel was delicious at all of the restaurants. The Velvet Lounge was... More 

Was this review helpful? Yes
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Dina, Thank you for your recent perfect five star review regarding your rockin' good time at the Hard Rock Hotel at Universal Orlando. I, too, am a huge fan of our world class rock and roll memorabilia collection. Did you know that the stellar assortment of rock collectibles here at the hotel is valued at over one million dollars?... More 

London, Canada
2 reviews
5 of 5 stars Reviewed yesterday NEW

This was the second time we have stayed here. The first time it was just for a night a couple of years ago and we agreed it was too short. In fact this time we added an additional night. The staff was super helpful in making that happen. All the staff was great and made you feel so welcome. There... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Wade, Thank you for taking the time to share your perfect five star review of your time at the Hard Rock Hotel at Universal Orlando. I am glad that during your time with us here our staff provided you with the world class "Love All, Serve All' hospitality that the Hard Rock brand is renowned for. The complimentary Universal... More 

Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Hard Rock at Universal Orlando has a lot of obvious benefits - it is the closest hotel to the front gates of the theme parks, the rock theme is thorough and well done, the pool, hot tubs and water slide are all nice, etc. But the service there was well beyond anything we have ever enjoyed at any other... More 

Was this review helpful? Yes
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear John, Thank you so much for your enthusiastic review and for the perfect score! We are thrilled you had such a great time at our hotel and enjoyed all the amenities the Hard Rock Hotel at Universal Orlando has to offer. Guests from all over the world love the ambiance and feel of our hotel. Our wonderful staff definitely... More 

minneapolis,
Top Contributor
90 reviews 90 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The room we were given -Rm 6114 was amazing upon the first day. Nice views of the park, water way and the garden from both windows. However, the room was not cleaned well, our sheets were changed only on the last night we were there. The unit itself was nice. But when you go to the bathroom - there you... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more... More 

Edinburgh, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel is in a great location for exploring Universal, shopping malls etc. We stayed in the club rooms and they were fantastic. One of the comfiest beds we've ever slept in. We had breakfast each day downstairs, which is so good you can skip lunch!! The staff can't do enough to please you. The only thing to watch out,... More 

Was this review helpful? Yes 1
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your recent perfect five star review regarding your time at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that you found our bedding in our 7th Floor Rock Royalty Concierge level to be of rock star quality. Our world class staff up there goes above and beyond to provide each and every... More 

Urbana, Illinois
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a great stay at the Hard Rock. Deluxe queen room with pool view. A dip in the floor that took a bit of getting use to, but not a big deal. Bathroom door open weird, but again, not a big problem. Room and bath cleaned daily. Great location to the parks. A quick boat ride and you are... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to share your review of your recent stay experience at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that you had a wonderful time staying in one of our spacious deluxe category rooms. They are a great way to truly experience the rock star lifestyle as their open layout... More 

Brisbane, Australia
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Proximity to the parks, early access and great public areas make this a good choice on the surface. Beware though, this hotel attracts a large number of guests from South America, who travel in packs and are apparently all tone deaf. Room sound proofing is completely inadequate. Every night, we would enjoy the screaming and thumping as these guests and... More 

Was this review helpful? Yes 3
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more... More 

Ponte Vedra Beach, Florida
Top Contributor
116 reviews 116 reviews
11 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Fun for the grandparents, kids & grandkids in "King suite with adjoining rooms" which allows easy access for families. The best attribute is the proximity to the theme parks (actually on the property) with water taxi. TIP: the rapid access pass comes with the room too ! Remember , these are memory making moments of monumental magnitude to be savored... More 

Was this review helpful? Yes 1
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Robert, We are greatly appreciative of you for sharing your wonderful feedback regarding your time here at the Hard Rock Hotel at Universal Orlando. Our newly renovated rooms add a fantastic new vibe to the hotel that compliments the already rockin' good times we serve here on the daily. I am glad the room accommodation was ample in size... More 

Hotel Review Summarization

What travelers say

  • Express pass(90)
  • Harry Potter(78)
  • Pool area(77)
  • Club level(41)
  • Very nice(36)
  • Theme park(32)
  • Room key(18)
  • Well worth(15)
  • Short walk(14)
  • Early entry(11)
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