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Hard Rock Hotel at Universal Orlando

Travelers' Choice award winner
#46 of 327 Hotels in Orlando
GreenLeadersBronze level
5800 Universal Blvd, Orlando, FL 32819
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Hard Rock Hotel at Universal Orlando
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Hard Rock Hotel at Universal Orlando
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4,778 reviews from our community

Traveler rating
    2,636
    1,329
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    226
    116
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for the first time as we wanted to stay on site. A great hotel and great staff. We only ate at breakfast which was a buffet for 19$ which to be honest was very reasonable. Room was excellent not that we stayed in there for long. Express passes were great as it is really busy and queuing is... More 

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Philadelphia, Pennsylvania
Contributor
13 reviews 13 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed yesterday NEW

Wonderful big hotel with all the amenities for the 4 teens that I had with me. Memorabilia was awesome throughout. I wish I could have relaxed by the pool was my only complaint after many long hot hours at the parks. The children's rec director could not have been more annoying or loud. I moved to many locations to try... More 

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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

We just stayed at the Hard Rock for 4 nights with our 11 yr old son. I compared all the hotels around Universal Studios and am happy with our choice. We booked throgh Southwest vacations which i found best price. Booked a Queen Garden view - 2 Queen beds. The view doesnr matter - i looked out once and it... More 

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Virginia
2 reviews
2 of 5 stars Reviewed yesterday NEW

My husband and I got up early to leave Disney and check in at the Hard Rock. The gentleman that got us out of the cab was so kind that I was optimistic and happy at arrival. We checked in knowing that we were early and that we would have to have them hold our bags. So we check in,... More 

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1 review
5 of 5 stars Reviewed yesterday NEW

If you want amazing service, where you are treated like a number one priority, this is the place to go. Such a cool relaxed vibe. Any need you have is met, and it's done without a single complaint. We had our kids with us, ages 10 and 13, and were busy and entertained the whole time. Walking distance to park.... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Bethesda, Maryland
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was a great hotel in so many ways. First, everyone, and I mean everyone,- front desk, cleaning, waiters, lifeguards, was extremely helpful and friendly. Second, it was clean, comfortable and creative. Our double room held my husband, 2 teenagers and I easily. Fun song lyrics and other touches of whimsy (do you know how tall Adele is?) added to... More 

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HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for sharing your feedback regarding your recent stay at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that we provided a rock star quality vacation experience during your time with us. Our newly renovated rooms add an exciting new vibe to the already rockin' good times we feature here at the hotel. Thank... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel was beautiful. It was like staying inside a museum. The pool was awesome. They had bands perform during the day and poolside movies at night. Loved the beach feel complete with sand. We took our 2 teenagers 19 &14, they LOVED it. The food in the hotel was delicious at all of the restaurants. The Velvet Lounge was... More 

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HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Dina, Thank you for your recent perfect five star review regarding your rockin' good time at the Hard Rock Hotel at Universal Orlando. I, too, am a huge fan of our world class rock and roll memorabilia collection. Did you know that the stellar assortment of rock collectibles here at the hotel is valued at over one million dollars?... More 

London, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was the second time we have stayed here. The first time it was just for a night a couple of years ago and we agreed it was too short. In fact this time we added an additional night. The staff was super helpful in making that happen. All the staff was great and made you feel so welcome. There... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Wade, Thank you for taking the time to share your perfect five star review of your time at the Hard Rock Hotel at Universal Orlando. I am glad that during your time with us here our staff provided you with the world class "Love All, Serve All' hospitality that the Hard Rock brand is renowned for. The complimentary Universal... More 

Silver Spring, Maryland
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Hard Rock at Universal Orlando has a lot of obvious benefits - it is the closest hotel to the front gates of the theme parks, the rock theme is thorough and well done, the pool, hot tubs and water slide are all nice, etc. But the service there was well beyond anything we have ever enjoyed at any other... More 

Was this review helpful? Yes
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear John, Thank you so much for your enthusiastic review and for the perfect score! We are thrilled you had such a great time at our hotel and enjoyed all the amenities the Hard Rock Hotel at Universal Orlando has to offer. Guests from all over the world love the ambiance and feel of our hotel. Our wonderful staff definitely... More 

minneapolis,
Top Contributor
90 reviews 90 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The room we were given -Rm 6114 was amazing upon the first day. Nice views of the park, water way and the garden from both windows. However, the room was not cleaned well, our sheets were changed only on the last night we were there. The unit itself was nice. But when you go to the bathroom - there you... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more... More 

Hotel Review Summarization

What travelers say

  • Express pass(90)
  • Harry Potter(78)
  • Pool area(77)
  • Club level(41)
  • Very nice(36)
  • Theme park(32)
  • Room key(18)
  • Well worth(15)
  • Short walk(14)
  • Early entry(11)
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The Hotel (92)

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