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Hard Rock Hotel at Universal Orlando

Travelers' Choice award winner
#43 of 327 Hotels in Orlando
GreenLeadersBronze level
5800 Universal Blvd, Orlando, FL 32819
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Hard Rock Hotel at Universal Orlando
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Hard Rock Hotel at Universal Orlando
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4,850 reviews from our community

Traveler rating
    2,682
    1,347
    476
    229
    116
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2,999
687
30
160
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

The rooms and service was great. The staff at the front desk were very knowledgeable and helpful. The pool was amazing and my kids loved going down thw slide. It was worth staying at the hotel to get all the extra benefits at the parks as well. I would definitely plan another family vacation there.

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Richmond, Virginia
1 review
4 of 5 stars Reviewed yesterday NEW

Overall a great hotel, great staff, wonderful food, nice pool, and good location. However, their IT system seems to not know when you are checking in, and sends out conflicting emails. Wifi is ok, but slow.

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Long Beach, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

Really enjoyed our stay at Hard Rock Hotel Orlando. Everyone went out of their way to make us feel welcomed. The room, beds and amenities were perfect. The Kitchen served great food and nice vibes.Awesome pool and grounds. Nice short walk to Universal Studios Park and City Walk. I'd definitely make a return stay here.

Review collected in partnership with Hard Rock Hotels & Casinos

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

We booked this hotel because of the fantastic benefits offered for the Universal Parks - in particular the express passes. These are available from the time you check-in until the end of the day that you depart. On the day we arrived, we checked in at 10am and left our luggage in the car, knowing that the room wouldn't be... More 

Was this review helpful? Yes 1
Framingham,MA
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I am writing this review on my phone because the wifi in the room never seems to work. You can upgrade for $15 a night to wifi meant for steaming video like Netflex. In reality the complimentary wifi does not work even for anything so you need to upgrade to view any website or read your email. Beyond that there... More 

Was this review helpful? Yes 1
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your honest feedback about your most recent stay at the Hard Rock Hotel at Universal Orlando. We are always looking to enhance our guest's experiences and it is through comments and reviews such as yours that we are able to make any necessary changes. I am glad that you had great experiences with our staff & enjoyed... More 

Orlando, Florida, United States
Senior Contributor
48 reviews 48 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Worth every penny! Will definately go again. Stayed here for a sales team 15 year reunion. It had to have been one of my best hotel experiences in my 15 years of heavy travel. Staff was amazing. The rooms had just been redecorated and the bed was as comfortable as my mega bed at home. I've had spine surgery so... More 

Was this review helpful? Yes 2
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking the time to write your perfect five star review regarding your recent stay at the Hard Rock Hotel at Universal Orlando. I am glad we made your 15 year team reunion an especially memorable one. Our newly renovated rooms feature our Sealy sleep like a rock star bedding and are sure to leave you feeling like... More 

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

A really great hotel. If you have children and are staying in one room, make sure you you get a non adjoined room incase you neighbours come in after enjoying the bar, like ours did............kids don't need to hear that language. I'm an old rocker, so enjoyed the whole vibe, memorabilia, great pool and the live acoustic music was excellent.... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Keith, Thank you for your recent review regarding your time at the Hard Rock Hotel at Universal Orlando. Our Vibe Manager does a fantastic job of keeping the feel and atmosphere of the hotel in tune with the Hard Rock brand with a music mix consisting of the latest and most classic of songs. I, too, am a huge... More 

Pompton Lakes, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

wonderful experience! Loved everything about this hotel! The minute our cab dropped us off, the vibe, ambiance and atmosphere of this hotel is fun, clean, new and amazing. My boys who are into music (play guitars) -ages 11 and 13 keep on thanking us on great hotel pick by their parents. Check in was a breeze---what do you know they... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 4
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for taking your valuable time to reach out and let us know about your experience at the Hard Rock Hotel at Universal Orlando. It is our goal to provide fantastic experiences that leave our guests wanting to come back time and again. I am delighted to hear that you enjoyed our facilities, especially our Rock Royalty club level.... More 

Orlando
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hard Rock Hotel Orlando is phenomenal! Location is awesome, perks to park are huge, staff is the bomb, and hotel and pool were amazing! Stay here with your "band", you won't be disappointed! Pure awesomeness!

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 3
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Dear Erin, Thank you for your feedback and awesome review of your stay at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that our world class staff went above and beyond to make your stay experience exceptional and memorable. We hope to see you and your "band" back again soon. Rock On! More 

Washington DC, District of Columbia
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was my first time at a Hard Rock property and I honestly did not know what to expect. What the family and I got was great service, fun, in an edgy and enjoyable property. Pros: location (five minute walk to Universal parks), pool, comfortable rooms, and genuinely real fun and friendly people. No one fails to greet you with... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Express pass(79)
  • Pool area(72)
  • Harry Potter(66)
  • Club level(37)
  • Very nice(34)
  • Theme park(28)
  • Room key(15)
  • Short walk(13)
  • Well worth(11)
  • Early entry(9)
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The Hotel (92)

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