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Loews Portofino Bay Hotel at Universal Orlando

4.0 of 5 5601 Universal Blvd., Orlando, FL 32819
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Loews Portofino Bay Hotel at Universal Orlando
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Loews Portofino Bay Hotel at Universal Orlando
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873 reviews from our community

Traveler rating
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    99
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    36
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521
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (205)
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Clearwater, Florida
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at the Portofino for the second time last month. While internal painting of the hallways was underway, the property is in excellent condition and the painting had no effect on the guests. As the last time we stayed here the staff was welcoming, efficient and friendly. It is very easy to get to the park... More 

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Greenville, South Carolina
Top Contributor
192 reviews 192 reviews
22 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Came here on a work trip and everything was great...except for the blaring alarm going off at 2:30am on a Tuesday night. Had I been on vacation, I might have been more forgiving of this, but I was here for work and had to be up at 6am to get ready for a meeting. Overall, the room was very large,... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your experience. I was happy to read you enjoyed your accommodations and the ambience of our beautiful Italian themed harbor. Please accept my sincerest apology for the disturbance you encountered while here on property. I understand how important rest and relaxation are when preparing for a business meeting; it is certainly unfortunate when unforeseen circumstances like... More 

Hamilton, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been to Disney World several times but this was our first time to Universal Studios and we chose Portofino hotel for the European ambiance. This place did not disappoint!! Despite the previous reviews our room was perfectly cleaned and we had no concerns with housekeeping. The staff were exceptionally friendly, helpful and professional. The property is AMAZING and... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment about your recent stay. It is always our goal to exceed our guests’ expectations and I am pleased we were able to do just that for you and your family. I was thrilled you enjoyed Musica Della Notte, our nightly opera singers, and the beautiful view of the harbor. I hope to... More 

scottish borders
Top Contributor
58 reviews 58 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Wonderful location for the parks , beautiful italian setting with good shops and restaurants which we have reviewed seperatly, nicely decorated , club level lounge was comfortable and breakfast was more than adequate, we didn't take advantage of other club mealtimes but it all looked ok. Room was bright and comfortable BUT in need of a good clean which I... More 

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment. I am happy that you enjoyed our club level accommodations; it affirms the level of service we strive to provide to those who book this upgraded option. I am sorry to hear your experience with cleanliness was lack luster. I assure you this is not typical of an experience here, so please... More 

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This property is gorgeous and def $$$$$ on my scale of vacation, but if you're going to do Universal, do it here. The pools are gorgeous and there are three onsite so pick one for your family, spend the day or go to the park come back for a swim and back again until 10pm. The staff is friendly, we... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your sharing these comments about your recent stay. I am delighted you chose Loews Portofino Bay Hotel. It is our goal to provide our guests with memories that will last forever. As a repeat guest, your continued enjoyment and satisfaction mean a great deal to us. I hope to welcome you and your family back to the... More 

Vero Beach, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Our stay at the Lowes Portofino Bay hotel was fantastic. The ambiance was phenomenal, the employees were friendly and accommodating, and the rooms were a nice size and very comfortable. The Universal Studios and Islands of Adventure benefits were great including the Express Pass Unlimited for each member and the boat taxi to and from City Walk and the parks.... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your great feedback! We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village makes us a unique oasis in a theme park resort. We hope to welcome you back again soon! More 

Orlando, Florida
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Very unimpressed by the hotel so far. We chose the Portofino as meant to be the best of the Loews hotels, but the service has been dreadful and the hotel is clearly understaffed. We have been at the hotel for 36 hours now and our room still hasn't been cleaned! That is despite contacting the manager/front desk supervisor to complain.... More 

Was this review helpful? Yes 5
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the review. Please accept my sincere apologies for the inconveniences you have experienced while here on property. Your comments are certainly not indicative of the type of experience we strive to consistently deliver to our guests. It is my understanding our team had the opportunity to reach out to your family and over recovery services. If I... More 

Tallahassee, Florida
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

One of the largest hotel rooms in Florida...very nicely designed...large, easy-to-use flat screen television...I was on the ground floor and my room looked out on the "harbour" where the boats were anchored...very lovely view...and the room had a western exposure so the sunset view was excellent...my room was quiet - I never heard anyone else...VERY large bathroom with a double... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your excellent review. We value your feedback and are pleased to hear you enjoyed staying in one of our Bay View rooms with quick access to the lovely Harbor Piazza. Gelateria is full of delicious treats; how exciting you had the opportunity to indulge. When your travels bring you back to the Orlando area, we look forward... More 

Cape Coral, Florida
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago

Honestly, the hotel isn't bad. The property itself is beautiful. The service was adequate, but it just wasn't exemplary. First off: Check in They try to get you to "upgrade" your room. They tell you that they have a "deluxe" room available now, if you would like to get into your room immediately. Otherwise, you have to wait until they... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for reviewing us! We’re happy to hear that the Italian ambiance made your vacation a real escape from reality, and we have to agree that the pizza at Sal’s Market Deli is amazing! We do have many early arrivals, but it is always our goal to have rooms ready by 4:00pm. I am very sorry that you encountered... More 

Wise, Virginia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stay Dec 5 -8-14 the Room and bathroom was nice and clean are room was 3464 we love the water taxi went to Uniersal Studios and city walk love the park and city walk Loews Porofino Bay Hotel was nice and Clean wood i stay her agend the anser is yes love it like going to Itly with out... More 

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for sharing your comments about your stay. I am pleased to read that you enjoyed your room accommodations and the water taxis to Universal Orlando. We hope to host you as our guests again soon! More 

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Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Hotel Style:
#16 Green Hotel in Orlando
#21 Top resorts Hotel in Orlando
#22 Spa Hotel in Orlando
#29 Luxury Hotel in Orlando
#34 Business Hotel in Orlando
#60 Romantic Hotel in Orlando
#96 Family Hotel in Orlando

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