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Loews Portofino Bay Hotel at Universal Orlando

4.5 of 5
5601 Universal Blvd., Orlando, FL 32819
Hotel amenities
Ranked #88 of 342 hotels in Orlando
4.0 of 5 stars 1056 Reviews
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1,056 reviews from our community

What travelers say about this hotel
  • Express pass(39)
  • Harry Potter(35)
  • Very nice(29)
  • Hard Rock(24)
  • Theme park(23)
  • Beach pool(21)
  • Club level(18)
  • Water taxi(16)
  • Mama Della(15)
  • Boat ride(14)
Traveler rating
    536
    270
    101
    84
    65
Only show reviews for Family (466) | Couples (188) | Business (83)
Date Rating
people2people
Westchester, NY
Senior Contributor
24 reviews
37 helpful votes
2 of 5 stars Reviewed February 9, 2012 NEW

What can I say... it's not Disney. And yes, thats what we told them. The GM on duty told us he, "used to work at Disney". He was a nice enough guy but this hotel has no clue regarding customer service. And to top it off, the hotel itself was so unimpressive. It was LARGE. Lovely on the outside, but... More

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Jas0n03
Auckland, New Zealand
Reviewer
5 reviews
5 helpful votes
5 of 5 stars Reviewed February 8, 2012 NEW

We stayed for 3 nights as a family in January. We had originally booked a kids suite but at check in changed our minds and got two adjoining twin share - no problems and they even honoured the earlier rate for the kids suite. The designers of the hotel had really made an effort to give you a little piece... More

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figmentsas
Poughquag, New York
Senior Reviewer
10 reviews
6 helpful votes
5 of 5 stars Reviewed February 7, 2012 NEW

My family of 4 stayed at this hotel for a couple of days during the Xmas 2011 break, and we had a wonderful time. We are veterans at staying at Disney deluxe hotels, and this was our first trip to Universal. Some interesting notes: - Price: we found the price reasonable compared to Disney deluxe hotels especially during Xmas week,... More

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anthony s
Seaford, New York
1 review
2 helpful votes
3 of 5 stars Reviewed February 6, 2012 NEW
2
people found this review helpful

At first glance the hotel looks impressive. The large lobby appeared to be elegant but in fact the carpeting was frayed and dirty. The fabric on the chairs was torn and worn out.. The exterior presented a dramatic appearance but at a closer look exhibits much deferred maintenance. The furniture in the guest room also exhibited wear. The pool area... More

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TVDad
Tampa
Senior Reviewer
6 reviews
8 helpful votes
5 of 5 stars Reviewed February 5, 2012 NEW
2
people found this review helpful

This is an expensive hotel, but is actually a pretty good deal if you have a family visiting Universal or Islands of Adventure. Your room key is also a "front of the line pass" at nearly every attraction in both theme parks. It's a fantastic time saver. There is no better way to enjoy the parks without the long lines.... More

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sestrich
wilmington nc
Senior Reviewer
7 reviews
2 helpful votes
3 of 5 stars Reviewed February 2, 2012

Nice place, not near worth the $300+ a night. $7 for a bottle of water, extra for internet, extra to park, all kitchens in area close early (12m) even on weekend. dogs allowed in rooms,may bark all night. More

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gigianna
Florida
Senior Contributor
37 reviews
26 helpful votes
4 of 5 stars Reviewed February 2, 2012

We had a wonderful stay here. Unique hotel... doesn't feel like Florida, but a miniature Italy! Rooms were nice, clean, but typical for its hotel class. Lovely hotel, endless beautiful pictures, great strolling around, and it's nice to take the ferry to City Walk. Added bonus--- staying at the Universal hotels gets you a fast pass to the park, and... More

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Diane Petit, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review
February 6, 2012

Thank you for your kind comments! We are glad that you enjoyed your stay with us, and that the timing worked out to come to Harbor Nights! We hope that you will book a future stay around this food, wine and jazz event. We are excited to have the opportunity to serve you again. Ciao! More

MCVCambridge_MA
Cambridge, MA
Senior Reviewer
10 reviews
4 helpful votes
5 of 5 stars Reviewed February 1, 2012

My family traveled to Orlando for my spouse's birthday weekend, and we ventured to Universal Islands of Adventure and Universal Studios over the long weekend. The best part of the trip for me was the hotel. It truly was glorious! The atmospheric quality of the hotel's exterior -- tastefully colored stucco buildings surrounding a "bay" -- all constructed to look... More

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Diane Petit, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review
February 6, 2012

Thank you for taking the time to comment. We are thrilled to hear that you enjoyed your stay and chose to celebrate a special occasion with us. The club level amenities, which include continental breakfast, afternoon snacks, and evening hors d'oeuvres and desserts, are a popular upgrade for many of our guests. We are happy that our team provided you... More

Celtic_7_10
Norwalk, Connecticut
Senior Reviewer
7 reviews
12 helpful votes
5 of 5 stars Reviewed February 1, 2012
3
people found this review helpful

We arrived at Portofino Bay after spending 5 nights at Disneys Beach Club Villas. Our stay at Portofino was 4 days and 3 nights. We are a family of seven with 5 children-young adults ranging from 11- 23 years old. We took two connecting rooms on the Club Level. The rooms were very spacious with 2 queens in each room... More

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Diane Petit, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review
February 6, 2012

Grazie for your kind comments and recommendation! It certainly sounds like you were able to enjoy all that the resort has to offer. We are thrilled to hear that our team made you feel so comfortable and we will be happy to share your comments with them. We hope to see you again when your travels bring you back to... More

nandover
nandover
Contributor
17 reviews
9 helpful votes
5 of 5 stars Reviewed February 1, 2012
1
person found this review helpful

I want to caveat this review with the fact that I am traveling for business and that I am the primary stakeholder of a large Customer Conference. Having said that, the Loews Portofino is a fabulous hotel in which to entertain our customers and clients. Our accommodations are superb as reported by many of our customers, both from a cleanliness... More

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Diane Petit, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review
February 6, 2012

Thank you for taking the time to comment. Whether visiting for business or leisure, our goal is to delight each and every guest who walks through our doors. We are very glad to hear that you and your guests enjoyed your time here. From boardrooms to ballrooms, we offer beautiful meeting spaces for any size function. We hope to have... More

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Loews Portofino Bay Hotel at Universal Orlando Also Known As

  • Loews Portofino Bay Resort
  • Portofino Bay Hotel
  • Portofino Orlando
  • Portofino Bay Hotel Orlando
  • Portofino Bay
Address: 5601 Universal Blvd., Orlando, FL 32819

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Loews Portofino Bay Hotel at Universal Orlando
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