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Loews Portofino Bay Hotel at Universal Orlando

#81 of 329 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
5601 Universal Blvd., Orlando, FL 32819
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Loews Portofino Bay Hotel at Universal Orlando
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Loews Portofino Bay Hotel at Universal Orlando
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1,450 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Olrando
5 of 5 stars Reviewed yesterday NEW

This is the third year in a row that we've stayed on-site at Universal Orlando. The convenience and benefits are well worth the price of admissions. From the water taxis, express passes, the early park admissions, the great restaurants and pools, every where you go you are treated like royalty. We've stayed at all three hotels. This year we stayed... More 

Review collected in partnership with Loews Hotels and Resorts

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Palm Coast, Florida
Level Contributor
158 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed yesterday NEW

I want to live here :) The rooms are huge, and the bathrooms are huge. The decor is lovely creams, pale blues and pale terracotta marble. Very soothing. Bathroom amenities are plentiful and smell wonderful. The grounds are well maintained and there are shops and restaurants that all are made to look like you are in Portofino, Italy. There are... More 

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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Most importantly Rooms were clean. No issues worth mentioning. Had a great time. Would definitely stay again. Parking is $20 a day. There's a boat that takes you to and from universal studios, Riverwalk, and islands of adventure.

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Sarasota, Florida
Level Contributor
113 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a great hotel to stay at if you are going to the Universal Studios parks. The best feature is that the Express pass is included so you can skip the lines at the park. The hotel is also quite a bit nicer than the typical amusement park hotel. The service from check in to valet to the concierge... More 

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Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Beautiful Property - The outside renovations are perfect - Mama Dellas is a great restaurant. Housekeeping needs help - upon arrival our room was not vacuumed - wrappers and dirt on the floor. 3rd day our room was not serviced as of 4:15pm. Fortunately a call to the desk manager resolved the issue, our room was clean by 5:30 and... More 

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Cocoa Beach, Florida
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We go to Universal 4-6 times a year, are annual pass-holders and Floridians. We've stayed at the Portofino Bay 3 or 4 times in the last year. For us, that typically means you see a lot more of the bad stuff - bad service, dirty/rundown rooms, etc. But Portofino offers one of the most consistently excellent experiences at Universal Orlando.... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. It’s truly an honor you choose the Loews Portofino Bay Hotel again and again. We are delighted that you enjoyed our spacious accommodations, and array of dining options. Thank you for staying with us and we hope to see you again soon! More 

New York, NY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A beautiful, beautiful hotel - the perfect, peaceful place to end your crazy day at the parks. After rides and attractions, the Portofino offers a respite from it all -- its replica of the harborside village is stunning. While the hotel is, indeed, a labyrinth and a bit difficult to navigate, it allows space and privacy because everything is so... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village makes us a unique oasis in a theme park resort. We hope to welcome you back again! More 

Little Egg Harbor, New Jersey
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I escape away to Florida once a year to take in the sunshine and break away from the everyday stresses of life. We stay at the Portofino Bay Hotel right in Universal for it's cleanliness, hospitable staff, amenities, and of the course, the location right on Universal grounds. Tucked away in the back corner of the 3... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We thank you for your feedback and comments. As a repeat guest, your continued enjoyment and satisfaction mean a great deal to us. We look forward to having you back for another visit in the future! More 

Olrando
1 of 5 stars Reviewed 3 days ago NEW

Not fun to wait an hour to get into your room because the door mechanism is broken. Then they move you to a room that has soaking wet, smelly carpet. The food was marginal yet the prices were not. Overcrowded and it just looks run down.

Review collected in partnership with Loews Hotels and Resorts

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Customer service is our highest priority and we would like to speak to you regarding your stay. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a call at your earliest convenience. More 

Jacksonville, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is located inside Universal Studios and you can take a walk to either Universal Studios or Islands of Adventure. The walk is rather enjoyable with lots of trees and great views of the man made lake. You can also take a boat ride that will leave midway between the parks. From the parks, you can also get a... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to write a review. We are certainly in the business of exceeding expectations and we are glad to have succeeded! Early Park Admission and unlimited Universal Express passes are some of the benefits of staying on-site and I am happy you took advantage of these perks. We hope as a Florida resident, you have... More 

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