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Loews Portofino Bay Hotel at Universal Orlando

#90 of 327 Hotels in Orlando
GreenLeadersSilver level
5601 Universal Blvd., Orlando, FL 32819
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Loews Portofino Bay Hotel at Universal Orlando
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Loews Portofino Bay Hotel at Universal Orlando
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1,146 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ontario
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the moment you enter the front lobby, the beautiful flower scent takes you back to the Italian Riviera. The lobby is full of gorgeous orchids! The staff upon arrival are efficient, knowledgeable and very friendly. Our room 'villa 2317' was on the ground floor facing the beautifully manicured gardens. Our room had 2 queen beds, very spacious, a huge... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

If you're looking for a quality hotel that offers you relaxation at the heart of Orlando, then this is it. Portofino Bay looks the part, and is. Stunning props / views within the Universal resort. Easy access to the parks via complimentary boat, good selection of dining / drinking options (and a Starbucks of course!). I would recommend Bice for... More 

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Pensacola, Florida
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

My family of four stayed at the Portofino as part of the Universal/IOA package which included park to park tickets and early admission to the Harry Potter sections. That last part makes the price of the hotel worth it. The grounds of the hotel are immaculate, the pools (3) are beautiful and staffed with very vigilant lifeguards. The hotel is... More 

Was this review helpful? Yes 1
Cincinnati, Ohio
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is a beautiful hotel with an Italian theme. The facilities are wonderful. Three pools, a great fitness center, several wonderful restaurants and easy access to The City Walk at Universal. There is a nightly opera performance overlooking the lake which is a nice touch. The nightly rates are very high and I tried to justify them by reminding myself... More 

Was this review helpful? Yes 2
Saint Paul, Minnesota
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

PROS - beautiful compound boat/water taxi is so convenient and fun check-in was quick, professional and efficient room was spacious and clean bathroom was huge and well-appointed beds were comfortable pool was lovely and well-maintained, always had chairs regardless of time of day great food efficient Starbucks, even when very busy cleaning staff were super friendly and always said hello,... More 

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review! We are glad to hear that you enjoyed your stay and took advantage of the added benefits of staying at an onsite Universal Orlando property. We are proud to offer Early Park Admission, Express Passes, and convenient transportation within the resort. I do regret to hear about your housekeeping experiences, however I am glad you... More 

Columbus, Georgia
Top Contributor
246 reviews 246 reviews
36 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was my second visit-first one being business..this one pleasure after the business! Love the Italian feel. The staff was great at both check in and check out. Love all the little shops and places to eat as well as just being a short boat ride to Universal! It was nice to have such a comfortable bed after all the... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the great review! It is always a pleasure to welcome back guests that have stayed with us before. I am honored your first stay with us made you want to bring your family back to enjoy a Loews Portofino Bay Hotel Universal experience. I will be sure to let the front desk staff know of your nice... More 

Saint George, Canada
Top Contributor
85 reviews 85 reviews
49 hotel reviews
188 helpful votes 188 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Loew's Portofino Bay Hotel for a week in March 2015 in conjunction with a business trip to the Orlando/Universal Studios area. I was reserved into a Club Level Room with 2 Queen Beds. The rooms and hotel grounds are beautiful and very clean. The service level is top notch! The hotel has 3 pools: the Villa... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Wow! Thank you for the amazing review. It is always a pleasure to hear that our repeat guests are consistently having amazing experiences! We take great pride in the relaxed, luxurious experience we provide our guests and are so happy to hear you and your family enjoyed it all. I am happy that you enjoyed our club level accommodations; it... More 

Sunnyvale, CA
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Recently, we spent a week visiting Universal Orlando with our two daughters, both over 21. Experienced an efficient check-in around 5pm on Saturday. We reserved a club level room, which brought Universal Express Pass, wifi, and lounge access. The lounge provided: continental breakfast; afternoon snack, late afternoon/early evening cocktails and appetizers, night time desert; anytime access to water and soda.... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you very much for taking the time to write such a detailed review of Loews Portofino Bay Hotel! We truly appreciate you sharing your experience and offering great tips to other travelers. We are so glad that you and your family enjoyed your stay here. Our club level is a great upgrade and is a wonderful way to enjoy... More 

1 review
2 of 5 stars Reviewed 3 days ago NEW

Couldn't check in early. Mix up with room and had to return for new room allocation. Communication very poor. No access to mini bar, as a key was required. Paid for parking, but unable to exit without requiring assistance from staff. No follow up from hotel regarding issues with stay.

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the review. I do apologize for the initial trouble with your check-in confusion and room keys. Due to spring break, our hotel has been fully committed. We are unfortunately unable to accommodate a lot of early check-in’s when running at this type of occupancy. Our posted check-in time is 4:00 pm, however we do try our best... More 

Senior Contributor
23 reviews 23 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was our third stay at the Loews Portofino. We have visited both with and without kids, and the resort is great for either. The look and feel of the Portofino is outstanding, with the beautiful harbor and Italian architecture. The rooms are spacious and the staff is friendly. It is a large resort, with lots of walking and lots... More 

Was this review helpful? Yes 3
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Welcome back and thank you for taking the time to review us! I am so happy to hear you love our recreation of Old World charm created here at the Portofino Bay Hotel. We are always pleased to hear we have succeeded in wowing you with our great hospitality and many amenities. I apologize for the experience you faced with... More 

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