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All 328 Orlando hotels

Loews Portofino Bay Hotel at Universal Orlando

4.0 of 5 Resort   |   5601 Universal Blvd., Orlando, FL 32819
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Loews Portofino Bay Hotel at Universal Orlando
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81%
Ranked #87 of 328 hotels in Orlando
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 2 days ago
Dutch D Clearwater, Florida
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250 people have reviewed this hotel

Traveler rating
    128
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Ft. Myers, FL
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Pros: Water Taxi to park. Free(ish) wifi. Early entry to Harry Potter Unlimited Express Pass at Universal Pools looked nice (but we didn't use them) Cons: Dirty sheets when we first got there. Maid service only partially cleaned the room. EVERY RESTAURANT IS ITALIAN. Staff not helpful. Expensive compared to other hotels in Orlando. Parking was $21.60 a night. There... More

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Clearwater, Florida
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you are use to a 2 star hotel that has vending machines and an I-hop attached you might be disappointed but if you like to be pampered and enjoy luxury and high end finishes you will love this hotel. The rooms start at 450 sf which are much larger than standard hotels. Crown molding, large bath, high end furnishings... More

Was this review helpful? Yes 1
Miami
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel multiple times. As a matter a fact, it is the only hotel we seem to stay at when visiting Orlando. The service is amazing & for all you dog lovers, they're a pet friendly hotel. Even the dogs get treated with excellence as they receive a doggy gift bag upon arrival. I have stayed... More

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Olrando
1 review
5 of 5 stars Reviewed 3 days ago NEW

We went to universal orlando for the 4th July weekend and decide to stay at Loews portofino bay hotel. The hotel nice and clean. The only issues is confuse about the parking and the way to go to your room. Overall is the good place to stay.

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Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Wow!!! I don't even know where to begin. We purchased the Harry Potter package deal through Portifino. When we arrived we were so excited as we'd found out that we were going to get exclusive access into Diagon Alley before it opened. The lady checking us in seemed a bit confused, but really we thought nothing of it. But it... More

Was this review helpful? Yes 8
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. Please know that your comfort and enjoyment are our priority. These issues that you mentioned should not have been an inconvenience to you during your stay, so please accept my sincere apologies. We would value the opportunity to speak with you directly about your recent stay. Please email: portofinogeneralmanager@loewshotels.com with your contact information so that... More

Ga
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

First I wanted to say that the rating on this hotel is completely false. This isn't even a 3 star hotel. First the room we were given Myself, wife and 3 kids was almost the very last room in the wing so it was a terribly long and hot walk to the room from the elevators. After a hot day... More

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We truly appreciate your candid feedback. Thank you for bringing these matters to our attention. We do have an energy management air conditioning system that is manually set at 72 degrees in all of our guestrooms. The system does allow our guests to adjust the temperature in their room; however, during the day when the system senses no movement in... More

NavyMike89
Top Contributor
62 reviews 62 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great stay. Very good resort hotel. Rooms are clean, staff was very friendly and helpful. Bathrooms in the rooms are small but I could live with it as we spent most of the time outside. Convienient to City but you cou;ld actully enjoy the hotel and not leave. The pool is fabulous. and there is a restaurant/bar called the Beach... More

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Olrando
1 review
2 of 5 stars Reviewed 3 days ago NEW

The hotel is beautiful but it is uncomfortable to get around. You’re in a maze. With what your nightly rate is you can stay at a less expensive hotel for the same quality of service level. Housekeeping was terrible and getting someone on the phone for assistance is horrible. Beds not very comfortable and lights in room not working. Just... More

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment. Customer service is our highest priority and we would like to talk with you directly regarding these concerns. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a phone call at your earliest convenience. More

East Palatka, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My only issue is, that when our card was swiped upon check in (we prepaid in full 3 weeks ahead) I was told this would be kept on file and nothing would be charged unless we used incidentals in the room and I was perfectly fine with that. However, a $600 hold was placed on our card ($200 per night... More

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Was this review helpful? Yes 2
Gainesville, Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent accommodations, helpful staff, and a beautiful resort! Great for families! Certainly a higher end resort, but well worth the money. You can relax or run around...whichever you prefer...with ease. Love it!

Review collected in partnership with this hotel

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Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Reservation Options:
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando

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Pool (29)
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Garden View Room (Pre-Renovations) (66)
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Villa Suite (Pre-Renovations) (36)
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Kid's Suite (Pre-Renovations) (7)
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Governatore Suite (Pre-Renovations) (30)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#11 Green Hotel in Orlando #21 Spa Hotel in Orlando #22 Top resorts Hotel in Orlando #28 Luxury Hotel in Orlando #44 Business Hotel in Orlando #86 Family Hotel in Orlando #90 Romantic Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
Celebrate la dolce vita — the sweet life — at Loews Portofino Bay Hotel at Universal Orlando®. Located at Universal Orlando® Resort, this luxurious hotel re-creates the charm and romance of the famed seaside village of Portofino, Italy, right down to the cobblestone streets and outdoor cafes. Hotel guests enjoy spacious guest rooms featuring authentic Italian furnishings, impeccable and attentive service, an opulent spa, three themed swimming pools and exceptional dining. Hotel guests also enjoy an exclusive package of theme park benefits, including: * Early Park Admission† to The Wizarding World of Harry Potter™, one hour before the theme park opens (valid theme park admission required)* Universal Express ride access* to skip the regular lines throughout both theme parks - a FREE benefit worth up to $87 per person, per day (valid theme park admission required)* Complimentary water taxis or shuttle buses to make getting around the resort fast and easy so you can make the most of your time * And more. ... more   less 
Number of rooms
750

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