We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Loews Portofino Bay Hotel at Universal Orlando

#90 of 326 Hotels in Orlando
GreenLeadersSilver level
5601 Universal Blvd., Orlando, FL 32819
Hotel amenities
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Loews Portofino Bay Hotel at Universal Orlando
Professional photos View all
Browse nearby
Loews Portofino Bay Hotel at Universal Orlando
Write a Review

1,126 reviews from our community

Traveler rating
    617
    277
    120
    60
    52
See reviews for
659
210
6
97
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (266)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1126)
  • Mar-May only
    (205)
  • Jun-Aug only
    (336)
  • Sep-Nov only
    (327)
  • Dec-Feb only
    (258)
All months
Doral, Florida
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed yesterday NEW

Beautiful property; I forgot I was in busy Orlando when I arrived - Excellent location, right next to the theme parks and to great Outlet Malls; Rooms were welcoming, spacious and very clean. The staff was amazing, so professional, so accommodating, and courteous from the moment we arrived til the last day of our stay. Check-in process was smooth and... More 

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We wanted to book a 2-day Florida resident vacation package, however, only the "Club Level" room was available. When I looked at what was included in the package, park tickets, unlimited Express Pass, and food at the "Club," it seemed like a fair deal. We checked in at about 6 pm. Valet parked the car. Went very smoothly. Slight delay... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

WOW! Thank you for the stellar review! I am so happy you enjoyed a true Loews Portofino Bay Hotel experience. Our goal is always to make you feel pampered and supremely comfortable, and we appreciate you taking the time to let us know that we succeeded. The club level accommodations are an amazing addition to any guest vacation. I look... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

This was our second stay at Portofino Bay. Last time was ~7 years ago. The property is showing it's age - the rooms definitely could be refreshed. They are very clean, just getting old. But the property itself, the service level, the location, the pool, the food...all outstanding. We paid for the "club level" & it was well worth it.... More 

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review us! The Portofino Club is a wonderful way to enjoy added benefits and refreshments during your stay. Our friendly team members are dedicated to making sure you have a relaxing and memorable experience. We are glad that you enjoyed the offerings across our resort and hope that you can come back to... More 

Ormond Beach, Florida
Top Contributor
167 reviews 167 reviews
19 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here over spring break. Normally we stay at nice hotels on I Drive but the prices were high this week making this hotel a good deal with the free express passes since they were offering resident specials. . Our room was very nice. Comfortable clean bed. Great pillows. Clean roomy bathroom. Only this that was weird is they... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. I am glad you were able to take advantage of the theme park benefits you receive when staying at our on-site hotels. Your comments about our housekeeping team are important to us, and we appreciate you taking the time to let us know where we can improve. Thank you again for choosing the Loews Portofino... More 

Beaumont, Texas
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
156 helpful votes 156 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Just returned from a stay at this hotel. This is the third or fourth time we have stayed there, as we have annual passes to Universal. Having an annual pass gives you a substantial discount at the Universal on-site properties. I think that the Portofino is a much nicer hotel for the price (at least the price that we got),... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback and comments. As a repeat guest, your continued enjoyment and satisfaction mean a great deal to us. I look forward to having you back for another visit in the future! More 

Naples, Florida
Top Contributor
64 reviews 64 reviews
25 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

As often is the case, theme park hotels tend to be overpriced and rundown given the stampede of tourists year in and year out. A case in point...the Grand Floridian in Disney...stil getting 700+ per night for location only as the rooms there are outdated and worn by comparison. However, at Portofino Bay...yes there are some signs that a makeover... More 

Was this review helpful? Yes 4
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback on your recent stay. I will certainly share it with our team members, who work tirelessly to provide an exceptional experience to our valued guests. I hope to have an opportunity to welcome you back to Loews Portofino Bay Hotel on your next visit to Orlando! More 

Bartlesville, Oklahoma
Top Contributor
223 reviews 223 reviews
43 hotel reviews
186 helpful votes 186 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We came in late to check in from a very rough day. The staff on duty from the manager, Anthony to Alexis at the desk, to bellman - everyone - made our day so much better. The care that they showed was much needed by us at that point. The rooms are beautiful and impeccably cleaned. Sal's restaurant has the... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. I am so glad you enjoyed your stay with us! Our team is dedicated to providing exceptional service to every guest and we are thrilled that you felt right at home here. We look forward to welcoming you back! More 

Coral Springs, United States
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The hotel grounds are beautiful, however if you are not taking advantage of the grounds or other amenities, this hotel is completely overpriced. There is nothing special about the standard rooms. I have stayed at much nicer rooms on Disney property, and not spent as much money as we did here. The price for daily parking is not included in... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the review. I am pleased to read you enjoyed the beauty of our property. It sounds like you took advantage of the perks offered to out on-site visitors, such as, each guest in the room received their complimentary Express Pass, Early Park Admission was offered one hour prior to the general public, and transportation to the parks... More 

Boston
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I can't review most of the hotel because I haven't made it past check in. Note to all of you who plan to stay here. When they say check in is at 4:00 they mean definitely not before 4:00, probably not at 4:00 and good luck finding a comfy no-wifi spot in the lobby for your AFTER 4:00 check in.... More 

Was this review helpful? Yes 5
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. On the night prior to your arrival date, our hotel was fully committed, so we were unable to accommodate an early check-in. Our posted check-in time is 4:00 pm, but we do try our best to accommodate all guest requests for an earlier check-in, if your room type is available. I trust the remainder of... More 

A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW

We reserved a luxury king room. When we checked in, our room wasn't ready. they took my cell number and said they would call when the room was ready. it was 2pm. we received a call at 3:10 from John stating our room # and that it was ready. Since our time was limited we stayed at the park until... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes 5
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your candid feedback. Please accept my sincerest apologies for the lack of communication you experienced checking in to the hotel. I understand when a reservation is made certain expectations are created, if for any reason we cannot meet such expectations it should be fully communicated. You are correct. Be assured your comments will be shared with the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

790 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (372)
Viewed
Bathroom (10)
Viewed
Hotel & grounds (138)
Viewed
Room/suite (56)
Viewed
Family/play areas (4)
Viewed
View from room (20)
Viewed
Pool/beach area (30)
Viewed
Dining (10)
Viewed
0:34
Videos (6)
Viewed
Other (98)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (337)
Viewed
Adult Pool (17)
Viewed
Amenities (53)
Viewed
Children's Pool (2)
Viewed
Garden View Room (Pre-Renovations) (66)
Viewed
Governatore Suite (Pre-Renovations) (30)
Viewed
Kid's Suite (Pre-Renovations) (7)
Viewed
Pool (29)
Viewed
Restaurants and Bars (39)
Viewed
The Hotel (76)
Viewed
Villa Suite (Pre-Renovations) (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (81)
Viewed
Hotel & grounds (25)
Viewed
Room/suite (20)
Viewed
Pool/beach area (12)
Viewed
Dining (12)
Viewed
Bathroom (1)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question