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Loews Portofino Bay Hotel at Universal Orlando

#87 of 327 Hotels in Orlando
GreenLeadersSilver level
5601 Universal Blvd., Orlando, FL 32819
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Loews Portofino Bay Hotel at Universal Orlando
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Loews Portofino Bay Hotel at Universal Orlando
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1,250 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Somerset
Contributor
12 reviews 12 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great location with easy access to the Universal parks via the water taxi. This is a nice quiet escape from the full on days in the theme parks. Limited choice of places to eat in the hotel, although very good food should you choose to stay in for an evening. Of course there is plenty of variety of food and... More 

Was this review helpful? Yes 3
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed yesterday NEW

Excellent hotel very clean and plesant although I would say it is not a 5 star hotel! more like a 3.5/4 star at the best. Rooms are well kept and cleaned every day to a high standard. Pool was big and warm and even had a movie screen for the evenings. Staff were pleasant and friendly, always smiling without being... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I have just returned from a 13 night stay at Loews Portofino Hotel which is one of the onsite hotels for Universal Studios theme parks. We probably got off on the wrong foot upon arrival, foolishly believing that our relatively long stay and a check in on my birthday (which we highlighted) might have elicited some slightly favourable treatment. But... More 

Was this review helpful? Yes 3
Daytona Beach
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

From the sense of arrival driving up to the hotel to the staff, our stay was great. Our only negative was with the service (dinner and breakfast) at Trattoria del Porto. Seemed as they were not prepared with staff at the outside dinning area, even at breakfast with only one other table outside did it take some time (10 minutes)... More 

Was this review helpful? Yes 1
Liverpool, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

In terms of the hotel itself, it is lovely and the rooms were very nice. The pool area is brilliant and the loungers very comfortable. The main reason we stayed was for the express passes for the theme parks, which came as part of our stay, and the convenience of being only a boat ride from city walks. The boat... More 

Was this review helpful? Yes 3
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is amazing! Gorgeous with a taste of italy! Had a wonderful time!! Looking forward to next stay! Even get to take a boat to and from city walk in universal at no charge!! Rooms were a good size and the complimentary express passes were awesome

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are delighted to hear that you took advantage of the complimentary Universal Express Passes, which is provided to all of our on-site hotel guests. In the future, we hope you will consider a return visit to experience ‘la dolce vita’ – the sweet life. More 

Clearwater
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Make sure the front desk does not put you in the very back of the hotel. Otherwise you will spend 5 - 10 minutes each way getting to and from the lobby. This hotel feels more like a convention center than a hotel. Rooms are nice but the mattresses sag in the middle and caused us to toss and turn... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We appreciate your feedback and would like to talk with you about your recent experience. Your comments are certainly not indicative of the type of experience we strive to consistently deliver to our guests. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a call at your convenience. More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great place to stay. If you are over 21 stay here and go to Universal. You will have a much better time than Disney. Disney is mostly for kids and way to crowded. Animal Kingdom is cool and unique. They have like 3 good attractions. Universal is new and has amazing attractions.

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We thank you for your feedback and comments. We look forward to having you back for another visit in the future! More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Themed hotel designed to look like the real Portofino Bay, with a free boat that takes you straight to Universal Studios. Plenty of shops and food choices although my room was so far away from reception, that became annoying after 2 days. The staff are very attentive and helpful, my room was large, well equipped and had beautiful views. I... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review! We are thrilled to know you had a great stay with us and enjoyed the amenities provided. Whether for business or pleasure we cannot wait for the opportunity to welcome you back to the Loews Portofino Bay Hotel! More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We had a great trip to Universal and stayed at Portofino Bay. The room was lovely and the beds and pillows really comfortable. Slept well every night. Bathroom set up was not ideal for a family of four trying to get ready for the parks each day. Wished the sinks had been outside the toilet/shower area. No refrigerator to store... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you the detailed feedback about your stay. It is such a pleasure to hear you enjoyed yourself and the hotel accommodations. We would love the opportunity to serve you again and hope to see you in the near future. Until then, Ciao! More 

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