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Loews Portofino Bay Hotel at Universal Orlando

#87 of 329 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
5601 Universal Blvd., Orlando, FL 32819
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Loews Portofino Bay Hotel at Universal Orlando
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Loews Portofino Bay Hotel at Universal Orlando
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1,562 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Victorville, California
Level Contributor
3 reviews
2 of 5 stars Reviewed yesterday NEW

Maybe it's me but for $450.00 a night I expected a lot more than what I got. Horrible service and very dirty hotel. We arrived on Wednesday August 22 at 5:15 p.m. with a 2 hour plane delay at LAX upon arrival our room was not ready (this should had given me a clue). Finally we had a room. Initially... More 

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Manchester, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

A hotel near the universal parks that feels miles away from the crowds. We had a double queen deluxe room which easily took a rollaway bed so that our two children could have a bed each. We had paid for access to the club room which proved to be excellent value with a lovely continental breakfast and canapés and drinks... More 

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Belfast, United Kingdom
Level Contributor
5 reviews
2 of 5 stars Reviewed yesterday NEW

My husband and I went to Orlando for 3 weeks for our honeymoon and stayed at the Portofino for a week in July. This was my 3rd time staying at the hotel and my husbands first time in Orlando. I had previously stayed Club Level with my family before and couldn't fault it but after the wedding costs I could... More 

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Bolton, England
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for a couple of nights at the end of our long holiday, and so we were pretty tired by the time we checked in - we would no doubt have enjoyed staying for longer but like lots of people we stayed for a couple of nights to enjoy the Universal parks for 3 days with the added... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes 1
Level Contributor
13 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

The Portofino is my favorite hotel that I have ever stayed at. The hotel has a true Italian feel to it. The very first time we stayed here, we had booked a standard room view and they upgraded us to a water view. Since then we always request a water view overlooking the boats. The main pool is beautiful but... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed your stay. The relaxing ambiance of our re-creation of an Italian village makes us a unique oasis in a theme park resort. We hope to welcome you back again! More 

Zurich, Switzerland
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked a Minions kid suite. Couldn't have asked for better accommodation. The kids beds were huge - they look short in the photos but it's because they are wide. They are full length and even include a Gru scarf throw over the bed! Very comfortable, very clean, good condition bedrooms and public spaces. Huge King bed in the parent room,... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are happy to hear you enjoyed the benefit and value of complimentary Universal Express Passes, which is provided to all of our on-site hotel guests. It is a fantastic benefit that lets you make the most of your theme park experience at Universal Orlando Resort. Again, we are pleased that your experience was a... More 

1 review
4 of 5 stars Reviewed 2 days ago NEW

Our stay at portofino was great, my only complaint was that me and my girl friend left to the park at 8:00 am and returned at 7:00 pm and no one had came to clean the room. It was upsetting because I wouldn't expect this when I'm paying nearly 250.00 a night to stay here. Other than that my stay... More 

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your review. We strive to provide a supremely comfortable experience that feels like home but exceeds its offerings. We are truly sorry your stay fell short of this. Your comments about the housekeeping service will be directed to the appropriate departments to ensure quality concerns are addressed. We thank you for addressing these issues in the hopes... More 

Olrando
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

This was a great place to stay. Right from the start, pulling into the entrance you can't help but gasp at the exterior of the hotel. It makes you feel like you are in Italy. The way the rooms are decorated, the high ceilings, the shops around the bay and the pools make you feel at ease. Planning another trip... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to review us! We are thrilled you enjoyed our picturesque property and Italian charm. We look forward to your return visit. More 

Cincinnati, OH
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We picked this hotel based on the reviews and in most respects it was lovely. However, despite the fact that we registered as a family of 5 and included the ages of our 3 preteen/teen children, the room consisted of 2 queen size beds and 2 chairs. I'm not sure where they expected the 3rd child to sleep, the bathtub?!... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. It’s truly an honor you chose the Loews Portofino Bay Hotel. We are delighted you enjoyed your visit. I’m sorry to hear the room accommodations were not as expected. In the future please know we do have rollaway beds available upon request. Our team is always delighted to provide the necessary amenities for our guests... More 

Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our travel agent recommended this resort and she has never let us down. However, I was a little discouraged going into the trip after reading several bad reviews here. Mentions of poor housekeeping made my stomach turn, especially at the price we were paying to stay at the best of Universal. Let me say, that we did not experience any... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment about your recent stay. It is always our goal to exceed our guests’ expectations and we are pleased we were able to do that for your family. We hope to see you back for another visit in the future in our Italian oasis! More 

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