We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Loews Portofino Bay Hotel at Universal Orlando

4.0 of 5 5601 Universal Blvd., Orlando, FL 32819
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
GreenLeadersSilver level
Loews Portofino Bay Hotel at Universal Orlando
Professional photos View all
Browse nearby
Loews Portofino Bay Hotel at Universal Orlando
Write a Review

1,059 reviews from our community

Traveler rating
    584
    262
    113
    55
    45
See reviews for
622
195
5
92
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (1059)
  • Mar-May only
    (137)
  • Jun-Aug only
    (336)
  • Sep-Nov only
    (328)
  • Dec-Feb only
    (258)
All months
Antarctica
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed yesterday NEW

Since this review is pretty critical, I'll start by saying that all of the staff at the Portofino were unfailingly pleasant to us during our stay. That didn't completely make up for the systemic problems there, but it made things a bit easier. We visited during a slow week, the last week of February -- not spring break, just a... More 

Was this review helpful? Yes 3
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. Please know that your comfort and enjoyment are our priority. These issues that you mentioned should not have been an inconvenience to you during your stay. Customer service is our highest priority and we would like to speak with you to gather more details about your stay. Please contact us at: portofinogeneralmanager@loewshotels.com so that we... More 

Carrollton, Texas
Contributor
14 reviews 14 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Rooms were large, beds were soft, entire facility was clean, and all personnel were friendly and helpful. I was here on a conference room rate and would definitely stay again. My only issue was that A/C was motion activated, so room would get warm in the night until someone raised their arm to get A/C blowing again.

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

We are glad you enjoyed your time here during your conference! Our genuine and friendly team members are always looking to make you feel taken cared for and we are glad you could experience this. Whether for business or pleasure, we do hope you have the opportunity to visit us again soon, as it would be a pleasure to welcome... More 

East Grinstead, England, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Loews Portofino Bay Hotel exceeded my expectations in terms of the accommodation on offer (perhaps coming from Europe we are not used to such large bedrooms), comfortable linens and beds. The meeting and conference facilities were also very good with F&B staff very accommodating and helpful. I would not hesitate to use the location again. The only disappointment was... More 

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. I am delighted to read you enjoyed our spacious room accommodations and plush bedding. Please accept my sincerest apologies to the trouble you encountered finding a restaurant to host your dinner party. I’m pleased you were able to find something on campus at City Walk. I hope to welcome you back soon whether on business... More 

Longmont, Colorado
1 review
5 of 5 stars Reviewed 3 days ago NEW

We enjoyed our 6 day stay at Portofino Bay Hotel and loved every minute. We took advantage of the convenience of the Club Level Access and it was well worth it to be able to grab a snack or drink any time of day. The staff were incredibly attentive and helpful. Rooms were spacious and very nice. Black car service... More 

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your wonderful comments. I am happy that you enjoyed our club level accommodations; it affirms the level of service we strive to provide to those who book this upgraded option. I hope you return soon to enjoy a little more of 'la dolce vita' - the sweet life. More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at Loews Portofino Bay for a conference and couldn't have asked for a better venue. The staff was friendly, the room was clean and luxurious (especially the beds, which were extremely comfortable... though the shower was tiny for such a large bathroom), and the pools were beautiful. Like most resorts of its kind, pretty much everything on... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the review. I am pleased to read you were delighted by the luxurious bedding we offer and our incredibly friendly staff. I apologize for the inconvenience you experienced with our town car service; while our On Demand Chauffeurs are most readily available we do have other transportation options. Whether on business or pleasure I hope to welcome... More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 days ago NEW

This was our first time staying at an onsite hotel in the Universal Resort. I do believe we are all spoiled now! We loved that our room was in the west wing which is right by the boat taxi area that takes you to the parks. We also had a beautiful view of the pool area although the room I... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. I am excited to read you had such an enjoyable stay. We do our best to spoil each and every guest; it is nice to know you felt just that way. I hope to welcome you back very soon. More 

1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

We got to the hotel several hours early hopping to get an early check in. Instead they gave us a late check in. We didn't get in our room until 6pm, 2 hours after check in. 4pm is a fairly late check in time in my opinion so to not have the room ready is not excusable. We should have... More 

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to write a review. I apologize for any inconvenience you experienced at check-in, and assure you that it is not indicative of the level of service we provide. I would value the opportunity to speak to you directly. Please feel free to contact me at portofinogeneralmanager@loewshotels.com with your contact information so we may set... More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 days ago NEW

I stayed at the hotel a week ago for a couple of days. The hotel itself is very nice and offers a nice atmosphere, pretending to be in Italy but it's a good place to get away. Universal Studios is just a 10 minute walk away from the hotel through a nice park walk way. Food is okay, there is... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for taking the time to comment. I am sorry to hear about your experience at check-out and the cleanliness issue. I assure you this is not typical of an experience here, so please accept my personal apologies. I truly appreciate your candid feedback, as we are constantly looking for ways to improve, and I will certainly share with... More 

calgary
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

we had never stayed at a Loews hotel before but after this stay we will keep our eye out for more of them. We had a lovely 2 queen bed room that looked out at the Villa pool area. The room was 490 sq feet so we had lots of room to move around. It was very clean and in... More 

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for the feedback. I am pleased to read you enjoyed you room accommodations and on-site hotel benefits. We are very proud of our Mama Della and Trattoria Ristorantes; it is exciting to know you had a pleasant experience. We hope to see you again on a future visit! More 

Hong Kong, China
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Villa Suite was excellent for our family to gather before we headed to the parks and to relax at the end of a fun filled day. The rooms are well appointed but still comfortable. The water taxi is super convenient.

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

I am happy you enjoyed the Villa suite and its prime location! The complimentary water taxi is an excellent way to travel to and from the Universal parks. I hope you have the opportunity to return to Orlando soon, and we would be delighted to be of service to you again. More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Loews Portofino Bay Hotel at Universal Orlando? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Address: 5601 Universal Blvd., Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Reservation Options:
TripAdvisor is proud to partner with Amex, Booking.com, Hotels.com, Expedia, Travelocity, Orbitz, Hotwire, Priceline, Odigeo, TripOnline SA and Tingo so you can book your Loews Portofino Bay Hotel at Universal Orlando reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Hotel Style:
#15 Green Hotel in Orlando
#20 Top resorts Hotel in Orlando
#22 Spa Hotel in Orlando
#28 Luxury Hotel in Orlando
#35 Business Hotel in Orlando
#50 Romantic Hotel in Orlando
#91 Family Hotel in Orlando

765 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (347)
Viewed
Family/play areas (4)
Viewed
Pool/beach area (30)
Viewed
View from room (20)
Viewed
Hotel & grounds (126)
Viewed
Room/suite (48)
Viewed
Dining (10)
Viewed
Bathroom (8)
Viewed
0:34
Videos (6)
Viewed
Other (95)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (337)
Viewed
Adult Pool (17)
Viewed
Amenities (53)
Viewed
Children's Pool (2)
Viewed
Garden View Room (Pre-Renovations) (66)
Viewed
Governatore Suite (Pre-Renovations) (30)
Viewed
Kid's Suite (Pre-Renovations) (7)
Viewed
Pool (29)
Viewed
Restaurants and Bars (39)
Viewed
The Hotel (76)
Viewed
Villa Suite (Pre-Renovations) (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (81)
Viewed
Hotel & grounds (25)
Viewed
Room/suite (20)
Viewed
Dining (12)
Viewed
Bathroom (1)
Viewed
Pool/beach area (12)
Viewed
Other (11)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay