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Loews Portofino Bay Hotel at Universal Orlando

#86 of 327 Hotels in Orlando
GreenLeadersSilver level
5601 Universal Blvd., Orlando, FL 32819
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Loews Portofino Bay Hotel at Universal Orlando
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Loews Portofino Bay Hotel at Universal Orlando
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1,219 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
22 reviews 22 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I just got back from our stay here for our honeymoon. We booked a king room with a garden view. The pros: The hotel is beautiful and well maintained. You really feel like you are in another country while in the harbor area. The location is convenient to the theme parks and the water shuttle service was... More 

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Seattle, Washington
Top Contributor
110 reviews 110 reviews
18 hotel reviews
75 helpful votes 75 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Wow! What a mistake! Spent the day enjoying the Portofino pool, however, our stop at the Splendido poolside bar and grill left us with an empty wallet and hungry bellies. My two teens and I were on the way to the airport and stopped for a last meal before hopping in a taxi. My son and daughter had a lemonade... More 

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your candid feedback. I truly apologize for the inconveniences you encountered. We appreciate your comments, and assure you the appropriate departments will be notified of these incidents. We would value the opportunity to speak with you directly. Please contact us at: portofinogeneralmanager@loewshotels.com so that we may schedule a call at your earliest convenience. More 

Orlando, Florida
Top Contributor
91 reviews 91 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is great for families or couples. Lots of picturesque views to see and photo opportunities. The place is big so be advised you will need to walk quite a bit to your room and to the two pools. The beach pool is nice and very lively. Lots of different areas to sit although people reserve chairs early so... More 

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We value your feedback and are pleased to hear you enjoyed staying in one of our deluxe style rooms overlooking the pool. Renting a cabana is a great way to enjoy a little extra comfort and relax away from the theme parks; I’m happy to hear you spoiled yourself. As a Florida resident, we look... More 

Tonbridge, UK
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The best place to stay for Universal. The dedicated boat shuttle, early park access an the luxury of the hotel made our Universal visit extra special. Great family friendly pool with slide. Excellent dinner at Bice and the kids loved the despicable me suite.

Was this review helpful? Yes 1
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you so much for your feedback. We are thrilled to hear you enjoyed your stay, and will certainly share your comments regarding your positive experience with BICE’s team. We look forward to welcoming you back soon. Until then, ciao! More 

Gainesville, Florida
Top Contributor
130 reviews 130 reviews
38 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful resort, great pools and restaurants, beds are amazingly comfy, walk or take a ferry to Universal, and you get included Express Passes, which make a world of difference when you go to the parks on a busy day. In my opinion, the convenience makes up for the higher prices.

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LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. We are happy to hear you enjoyed the hotel and its convenience to both Universal Orlando theme parks. We hope to have the opportunity to serve you again in the future. More 

Ponte Vedra Beach, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family of 4 stayed here on a recent trip to Universal. We loved it. Check-in was a breeze, however be prepared to pay the $20 to $27 per night parking fee. The ferry trip to Universal made travel to the park so easy. The pool was really nice and our kids absolutely loved it. The rooms were nice and... More 

Was this review helpful? Yes 3
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. Our hotel is a re-creation of the famed Mediterranean seaside resort village of Portofino, Italy, complete with cobblestone piazzas, outdoor cafes and a nightly opera show. I am happy to hear you were able to feel the Old World charm and hospitality of our hotel. In the future, we hope you will consider a return... More 

Arlington, Texas
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel, large rooms, comfortable beds.Wife and I wanted to stay on property and use the water taxi to Universal,Express pass for rides,and early park entry.We were there for the Harry Potter Experience.We arrived at 1:30pm on Sunday,and room was ready. Cannot say anything bad about the Property.Again,clean,comfortable rooms.We went to Sals for pizza one night and salads another night.Food... More 

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback! I am glad to hear you enjoyed Early Park Admission into the Wizarding World of Harry Potter, and utilized our complimentary Universal Express Passes. These benefits really do make a world of a difference when traveling through the parks. We appreciate your comments and hope to have an opportunity to serve you again! More 

Boston, MA
Contributor
15 reviews 15 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the hotel for 4 nights on business. The property is beautiful. The rooms are good size and nicely furnished. Service was generally good. However, some of the details are overlooked. For example, the shower curtain in the bathroom of my room had yellow/brownish stains that I brought to hotel's attention. They told me that they would replace... More 

Review collected in partnership with Loews Hotels and Resorts

Was this review helpful? Yes 3
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your feedback. I am very glad to hear you enjoyed our accommodations and our on-site location at Universal Orlando Resort. I appreciate your sharing these concerns and have addressed them. Your satisfaction and enjoyment are important to us and we would love the opportunity to welcome you back in the future. More 

Florida
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at the Portofino for only one night , Saturday April 18-19. We checked in, purchased our 1 day park to park tickets and then got our FREE unlimited Express passes from the hotel.Then we parked in self parking and rode the water taxi over to Universal. Once our room was ready we received a phone... More 

Was this review helpful? Yes
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for your comments. We are glad you enjoyed your stay with us. Guest satisfaction is our highest priority and we are happy to hear you found the service here to be exceptional. We look forward to welcoming you back. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

When you first walk in the check in the flowers smell amazing. This place is even more beautiful than the pictures. I love the pools, the water taxi is bomb 💣didn't have to wait more than 10 mins (we were in the west wing, so you just walk out and the Taxi is right there), and THE BEDS OMG are... More 

Was this review helpful? Yes 2
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this review

Thank you for choosing Loews and for taking the time to comment. I am glad to hear you had time to enjoy both the parks and the luxuries of our hotel. We hope to see you again on your next visit to Orlando. Ciao! More 

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