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Doubletree By Hilton at the Entrance to Universal Orlando

3.5 of 5 5780 Major Boulevard, Orlando, FL 32819
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Doubletree By Hilton at the Entrance to Universal Orlando
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Doubletree By Hilton at the Entrance to Universal Orlando
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2,184 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Doubletree By Hilton at the Entrance to Universal Orlando
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Sao Paulo, SP
Contributor
16 reviews 16 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 15, 2013

The hotel room was old, but quite big and confortable. The location is great and walking distance from Universal. The staff helped us in all our needs and questions. There is no internet available in rooms, so to use it you need to go to hotel lobby.

Was this review helpful? Yes 1
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Camila Z., Thank you for staying with us December. I am sorry for the issues you faced with the internet however, I am glad to tell you we now offer complimentary basic internet to all our guests throughout the guest rooms and public spaces in the hotel. We are glad you enjoyed your stay with us and hope to... More

Delafield, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 14, 2013

The price of the rooms does not reflect the poor quality of the rooms. The rooms are old, the air conditioning is noisy, the bathroom sink was blocked for 2 days with my complaint about it falling on deaf ears. Its an awful hotel for the price

Was this review helpful? Yes 1
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Brian M. I wanted to thank you for sharing the issues you had at my hotel with me yesterday. It is only by understanding what our issues are that we can grow and get better. I am glad that we had an opportunity to speak. Should you ever need anything in the future, please contact me personally at 407-351-1000.... More

Iowa
Contributor
20 reviews 20 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 12, 2013

There are two towers of rooms. Our room on the 7th floor overlooked the pool. They have attempted to freshen the room up with carpet and white comforters. The limited outlets are old and most cannot snugly hold a plug-in making charging electronics a challenge. The coffee maker is plugged into the lamp, taking up another outlet. The promoted "CareLine"... More

Was this review helpful? Yes
DoubletreeUniversal, General Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear 2Onthego, Thank you for your review of your recent stay at the Doubletree by Hilton at the Entrance to Universal Orlando. I am sorry about the response with the our "CareLine" and I will be speaking with our front office associates about the response time and response you received. I will also personally follow up on the temperature on... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2013 via mobile

I have two complaints. Before I get into it, I want to say that I previously valued my stays at the Hilton. It was by far my hotel of choice and I even got married at a Hilton outside the U.S. My stay here was less than satisfactory for two reasons: 1) The noise level coming from the surrounding rooms... More

Was this review helpful? Yes 1
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear SognoVita, Thank you for your feedback. I wish to personally apologize for the noise levels in the hotel, I can understand how frustrating it must have been to get back after a long day only to have to listen to noise late into the night. Our security staff does its best to patrol and quiet the floors but I... More

Senior Contributor
22 reviews 22 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 10, 2013

If you plan on going to Universal Studios, this is your hotel! Located across the street from the Universal Studio parking lot, this hotel is a 10 minute walk to the park entrance. Great Location! Although the hotel is a bit dated (lobby, elevators and hallways), the rooms are clean and the staff is friendly. It's not a fancy hotel... More

Was this review helpful? Yes 2
DoubletreeUniversal, General Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Gbam413, Thank you for the feedback from your stay at the Doubletree by Hilton at the Entrance to Universal Orlando. We do have a great location, and very convient access to Universal. I will make sure to share your comments with our staff about the clean rooms and how friendly they are. Thank you again for your feedback and... More

Senior Contributor
21 reviews 21 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 6, 2013

Obviously from the title you really can't get closer to Islands of Adventure or Universal studios unless you're staying inside the park. It's about a 10 minute stroll to the entrance of city walk. However what really makes this place unique is definetly the hot tub pool. Its the biggest and nicest hot tub I've ever soaked in my life.... More

Was this review helpful? Yes 1
DoubletreeUniversal, General Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Jznwpb, Thank you for your comments about your stay at the Doubletree by Hilton at the Entrance to Unviersal Orlando. Our location does make us the best off property hotel to stay at, due to the ease of getting to the park, either by walking or by scheduled shuttle or a $5.00 cab ride. We do get several great... More

Dunbar, West Virginia
Top Contributor
91 reviews 91 reviews
16 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed February 4, 2013

The Doubletree staff are personable and very helpful. The rooms are good. The layout of the hotel is a little dated but fine. The hot tub can fit up to 20 people. It's a great place to stay and especially close to Universal.

Was this review helpful? Yes 1
DoubletreeUniversal, General Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Fpalmer321, Thank you for the five star review about your recent stay at the Doubletree by Hilton at the Entrance to Universal Orando. It was great to ready about how the staff was helpful and personable during your stay. We do have a great location to Universal and the other Orlando attractions. Fpalmer321, when your travels bring you back... More

Senior Contributor
34 reviews 34 reviews
9 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed February 2, 2013 via mobile

The doubletree at universal entrance is a great value hotel. It is not the most stylish hotel I have stayed at, but for a two night work trip it fit the bill.The front desk clerk was so friendly and helpful. In addition the managers Louis and Patrick were quick to resolve a room issue. I did not try any of... More

Was this review helpful? Yes 2
DoubletreeUniversal, General Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Aprilmel, Thank you for the feedback you provided about your stay at the Doubletree by Hilton at the Entrance to Universal Orland. It is great to hear that our front office team was friendly and helpful, and also that Louis and Patrick were able to resolve your room issue. I will make sure that they are aware of your... More

Melbourne, Australia
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 31, 2013 via mobile

Very mediocre service here - staff were rude and unhelpful. We had several issues - the first of which was an admin error made by the hotel. We paid for 3 nights, and had a receipt, but their booking system showed only one night. Instead of undertaking to resolve the matter they told me it was my problem to sort... More

Was this review helpful? Yes 2
DoubletreeUniversal, General Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear TaniaT2012, Thank you for your review of your recent experience at our hotel. We're sorry that you encountered an unacceptable level of service. To ensure we continue to offer our guests a rewarding stay, addtional training will be implemented, with your comment in mind. We've also personally addressed the issues you encountered with our front office and concierge staff... More

New Smyrna Beach, Florida
1 review
3 of 5 stars Reviewed January 30, 2013

Halls going to rooms, as well as our room, DESPERATELY NEED a new coat of paint and possibly new carpeting as well. Rooms were ok. You could hear everything through our rooms door. The door frame and door should have been fitted better... There was light shining through the cracks all the way around the door. Indoor Dining was amazing... More

Was this review helpful? Yes
DoubletreeUniversal, General Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review

Dear Leah B, Thank you for your feedback about your recent stay at the Doubletree by Hilton at the Entrance to Universal Orlando. I am sorry about your experience with your guest room, our engineering team has addressed the issues you mentioned and I am sorry that we did not take care of them prior to you arriving. Please let... More

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Additional Information about Doubletree By Hilton at the Entrance to Universal Orlando

Address: 5780 Major Boulevard, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree By Hilton at the Entrance to Universal Orlando 3.5*
Number of rooms: 742
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Also Known As:
Doubletree By Hilton At The Entrance To Universal Orlando Hotel Orlando
Doubletree Orlando
Orlando Doubletree
Doubletree Universal

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