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Doubletree By Hilton at the Entrance to Universal Orlando

3.5 of 5
5780 Major Boulevard, Orlando, FL 32819
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Doubletree By Hilton at the Entrance to Universal Orlando
Ranked #154 of 328 hotels in Orlando
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1,036 reviews from our community

Traveler rating
    293
    371
    214
    93
    65
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Families
340
 
Couples
279
 
Solo
25
 
Business
126
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Raeford, North Carolina
Senior Contributor
24 reviews 24 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 21, 2013 NEW

Visited on a business trip and wished I could have stayed longer. The staff is wonderful at this Doubletree location. The desk staff is efficient and courtesy and full of great information about the best deals in town. The concierge advised us to try out the Citi Walk area for evening entertainment and she was definitely steering us right. Rooms... More

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Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review
May 22, 2013

Dear Tony F, I wanted to thank you for your review of our property during your stay this May. I am so happy to hear you had such a great experience. When you are able to take a vacation and relax, please let me know and I will make sure I have a great room waiting for you. We look... More

Jensen Beach, Florida
1 review
5 of 5 stars Reviewed May 21, 2013 NEW

Our corporate experience at this hotel kept us saying "we don't get service like this in other hotels"! From our great rooms and room service valets with professional bell men to the conference rooms and quick service to help in any changing circumstances... it was all fast, professional, and courteous.

Was this review helpful? Yes 1
Palm Coast, United States
1 review
4 of 5 stars Reviewed May 21, 2013 NEW

The hotel is very nice and clean, close to Orlando Attractions & restaurants. the accommodations are very good, the service is first quality. the employees are courteous ,friendly and willing to help with a big smile ,that is what I like the most! It has a big pool a nice bar and very comfortable restaurant. What I did not like... More

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Review collected in partnership with DoubleTree by Hilton

High Springs, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2013 NEW

Is a very nice place to stay, either just for one night or longer. People are very nice, and everything is clean!! If you have a problem with the room, do not e be shy in present it to the personnel. They will be more than happy to help you. And if you need anything they'll be happy to help... More

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Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review
May 22, 2013

Dear Carla S, Thank you so much for your review! We truly appreciate all your comments! I hope to see you again soon. Best Regards, Louis More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 19, 2013 NEW via mobile

Just finished an 11 night stay at the hotel. The room was clean and the beds were comfotable. When we made the reservation 6 months ago we requested a king size bed, when we arrived we were allocated a twin rooms and they refused to move us saying they had no alternatives which is very strange and frustrating as we... More

Was this review helpful? Yes 2
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review
May 22, 2013

Dear Izzy7165, Thank you very much for your review of our property. It is important that we help out our guests with all of their requests and I am saddened to hear we didnt do this on a couple occasions. I have spoken to the Front office staff and will use this as a training example of how we can... More

Philadelphia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 18, 2013 NEW

Close to Universal. Pool-Restaurant and Deli....great for family vacation. (However this "review box is stupid making it mandatory to type in 200 characters. Hotel was great but this TripAdvisor review should remove it's "the review must have 200 characters minimum" Really?

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Review collected in partnership with DoubleTree by Hilton

Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review
May 22, 2013

Dear gpatton995, Thank you so much for your response. we hope to see you again soon. Best regards, Louis More

West Palm Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 17, 2013 NEW

I come to this hotel over and over whenever I visit Universal Studios/Islands of Adventure and I am never disappointed. I never have any problems with my room or with anybody. The only suggestion I have is lowering or removing the daily parking fee. I pay quite a bit for the room as it is so the parking should be... More

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Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review
May 22, 2013

Dear Stephanie S, Thank you so much for your review. We are always happy to have you at the hotel. Please let me know when you are arriving again so I can block your favorite room for you. Best Regards, Louis More

spyder209
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 17, 2013 NEW

This review is a little late but I wanted to let everyone know what a great hotel this is. We stayed her after a cruise for 3 days in December. We were given warm chocolate chip cookies upon arrival and upgraded to a Universal view! You could see the roller coasters from our window. The hotel was very clean and... More

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Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review
May 22, 2013

Dear spyder209, Thank you for your review! We appreciate that you told us how we were doing and that you had such a great time. I love the universal view as well. After your next cruise come and see us again. We'll have your room and the cookies waiting. Best Regards, Louis More

Corby, England, United Kingdom
Contributor
14 reviews 14 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 17, 2013

Got back last week from a two week stay at this hotel. Its in a great location right across the road from universal .. there is a Walgreens next to it as well as a fuel station. Will definitely stay there again - the staff were lovely & very helpful and the room attendants were really nice! the only thing... More

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See 13 more reviews by Rebecca B for Orlando
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review
May 22, 2013

Dear Rebecca B, Thank you for your review of our hotel. We are so glad you had such a great time. I would like to apologize for the issues you had with yours keys during your stay. We have contacted the service representative with our lock system to look into this. Thank you again for your feedback and we hope... More

Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed May 16, 2013

I had a great time at Universal Studios and part of the reason was the hotel we stayed at. Located conveniently just across the street from the Park's Entrance, it allowed me and my boyfriend to just come and go as we pleased. We took a taxi one night and it was $5 (flat rate for a cab) and the... More

Was this review helpful? Yes
Louis E, Guest Relations Manager at Doubletree By Hilton at the Entrance to Universal Orlando, responded to this review
May 22, 2013

Dear lesanche, Thank you for your review of our property. We are so happy our hotel added to the enjoyment of your visit to Universal Orlando. We hope to have you back the next time you visit Orlando. Warm regards, Louis More

 
 
 
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Hotel Summarization (Beta)

What travelers say

  • Breakfast buffet(17)
  • Very nice(16)
  • Ale house(11)
  • Warm cookies(11)
  • Parking lot(11)
  • Pool area(11)
  • Front desk staff(10)
  • Sea World(9)
  • Hot tub(8)
  • Food court(6)

Additional Information about Doubletree By Hilton at the Entrance to Universal Orlando

Address: 5780 Major Boulevard, Orlando, FL 32819
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#144 Family Hotels in Orlando
Price Range: $
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Also Known As:
Doubletree By Hilton At The Entrance To Universal Orlando Hotel Orlando
Doubletree By Hilton At The Entrance To Universal Orlando Hotel
Doubletree Orlando
Orlando Doubletree
Doubletree Universal

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Doubletree By Hilton at the Entrance to Universal Orlando
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