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Disney's Grand Floridian Resort & Spa

#31 of 332 Hotels in Orlando
Certificate of Excellence
4401 Floridian Way, Lake Buena Vista, Orlando, FL 32830
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1 room 1 guest
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2,936 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (665)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
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1 review
4 of 5 stars Reviewed yesterday NEW

Lerna was amazing! As a whole we had a very underwhelming experience at the Vacation Club property, but this woman was utterly amazing. She was helpful, courteous and efficient.....all I expect from a true Disney experience. The management should have her lead patient relations courses!

Thank Kelley F
Swansea, United Kingdom
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed yesterday NEW

As you enter the main atrium, it's like stepping into the days when millionaires booked into hotels the rest of us could only dream about. The background music adds to the effect of nostalgia. Take time to sit in the centre of the main building and take it all in. There are great views outside and a choice of either... More 

Thank Croftmanic
Amersham, United Kingdom
Level Contributor
148 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There is no experience quite like Disney. The Grand Floridian is a Victorian styled building and every last detail aspires to be perfect. The service is on the face or it out of this world but you never lose the feeling you are being swept along on some mad journey. If you want to book a spa you have to... More 

1 Thank shardeloes
Austin, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

The staff was not at all helpful but at least they were rude! We had booked a King Size bed for our son's and his bride's honeymoon. They gave him a two bed room. When he, myself and the third party rep called to correct this, they would not make any type of reparations. They promised to get the bride... More 

2 Thank GoodGarlic
Haliburton, Canada
Level Contributor
75 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Of all the hotels I have stayed in, this was the most posh. We got a great deal and decided it was a once in a lifetime opportunity and went for it. We got an early check in and a late check out to maximize our time there. The staff could not have been more wonderful - from front desk... More 

Thank wolvesmgr
Deerfield Beach, Florida
Level Contributor
109 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was just a fine hotel, with impeccable grounds and great staff. It is located in the Magic Kingdom and it just could not be nicer. The comfort of the rooms is really nice and the check in process is very very easy. Parking is also convenient and free.

1 Thank 424wguava
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here with my boyfriend on our vacation in September 2015. We arrived on a morning flight and got to the hotel around 12pm. When i did the pre-check in online before we left for Orlando, there was a space that asked what time we would be arriving to the hotel, which i of course put 12pm. Once we checked... More 

3 Thank Catee123
Florida City, Florida
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The service at the Grand Floridian is what you would expect from a Disney facility, well trained staff, and a customer service focus. The buildings and the room were a bit disappointing. The public bathrooms were showing their age, and the room was nothing special. The room was comparable to a Marriott. The pool was nice, but during our stay... More 

1 Thank JKel65
Breckenridge, CO
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Sure it was expensive, but our 2 night stay for me, my wife and 4 year old daughter was really great. We requested the "Boca Chica" building with a room facing the water, and that worked out for watching the fireworks, which were partially blocked by the waterfront restaurant, but still really great. We also were able to watch the... More 

2 Thank BreckBearSki
Level Contributor
93 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We just returned from staying at 3 properties for the week. We stayed at the Polynesian, Shades of Green (exclusive military resort), and Grand Floridian. Our family has stayed at 14 of the Disney resorts and I used to say that the Polynesian was my favorite onsite resort, but since they've recently changed so much, it's no longer my favorite.... More 

3 Thank travelr0x
Hotel Review Summarization

What travelers say

  • Magic Kingdom(37)
  • Main building(12)
  • Very nice(9)
  • Disney world(8)
  • Club level(5)
  • Next time(4)
  • Cast member(3)
  • Theme park(3)
Questions? Get answers from hotel staff and past guests. Ask a question

2,118 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (1827)
Hotel & grounds (517)
Room/suite (334)
Pool/beach area (129)
Dining (63)
Bathroom (87)
Business center/function rooms (7)
View from room (106)
Family/play areas (17)
Videos (2)
Other (565)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (272)
Amenities (25)
Beach (7)
Garden View Room (21)
One Bedroom Suite (105)
Pool (24)
Restaurants and Bars (23)
The Hotel (67)

Management photos: Courtesy of the property manager

All management photos (19)
Hotel & grounds (1)
Room/suite (2)
Pool/beach area (1)
View from room (1)
Other (14)
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