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Sheraton Lake Buena Vista Resort

4.0 of 5
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12205 South Apopka Vineland Road, Orlando, FL 32836
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Sheraton Lake Buena Vista Resort
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Ranked #192 of 327 Hotels in Orlando
A recent review
3 of 5 stars reviewed yesterday
Catherine D Hartford, Connecticut
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912 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hartford, Connecticut
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

Just arrived yesterday will be here for 11 days. The staff of the hotel are very nice, the room is very clean and comfortable. I am looking forward to the remainder of my stay. I won't go to the on site restaurant Zest again. We stopped in for desert last night and were served three small rubberized lumps for the... More 

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Neptune Beach, Florida
Contributor
16 reviews 16 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is not a resort, but, a decent 3 star hotel. We certainly enjoyed to pool the one day we were there., although the pool area could have been picked up and tables cleaned. The staff was very friendly and our room was what we needed after being at a park all day, a nice shower and bed. Seemed quiet... More 

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GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review

Dear LeighM760, Thank you for staying with us and your recent Trip Advisor Posting. I appreciate your comments both positive and constructive. I will certainly share them with the team and we will utilize to improve. If ever your travels take you back to Orlando we would love to be of service to you again. Respectfully, Mark Politte General Manager More 

key west
1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

Parking...$12 daily...I had to park 3 buildings away literally next to the dumpster on Saturday night...resort fee...for towels and coffee...$20 daily...La Quinta is free and you get breakfast...towel line had a wait at 9:30 pm when my girls were freezing and ready for bed. This hotel is rated way too high. I bid on a four star hotel and I... More 

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GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review

Dear dozye, Thank you for staying with us and your recent Trip Advisor Posting. I appreciate your comments both positive and constructive. I will certainly share them with the team and we will utilize to improve. If ever your travels take you back to Orlando we would love to be of service to you again. Respectfully, Mark Politte General Manager More 

Florida
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 days ago NEW

This hotel was mediocre at best. I felt I had gotten an "ok" price on the hotel, but that thought was soon diminished when I learned that they not only had a $19.95 resort fee but also $12 parking fee. With taxes added to those they total more than $35 a night. When I asked what the fee covers, I... More 

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GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review

Dear Jan S, Thank you for staying with us and your recent Trip Advisor Posting. I appreciate your comments both positive and constructive. I will certainly share them with the team and we will utilize to improve. If ever your travels take you back to Orlando we would love to be of service to you again. Respectfully, Mark Politte General... More 

1 review
1 of 5 stars Reviewed 2 days ago NEW via mobile

I spent there 5 nights. Two of them, was good. 3rd day, room was not cleaned, housekeeping, did not show up in my room. 4rd day, housekeeping, did not leave towels, i call front desk, to ask for them, while my daughter takes a shower, to bring them to my room. ( which is not a problem). It took towells... More 

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GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review

Dear tipo1111, Thank you for staying with us and your recent Trip Advisor Posting. I am sorry for the improper housekeeping service to your room. I can assure you this is not the norm. If I can be of any assistance to you I have listed my contact information for you below. If ever your travels take you back to... More 

Macon, Georgia
Contributor
19 reviews 19 reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Oh My Goodness. This is the worst hotel I have stayed at in my adult life. Staff was apathetic, room was CLEARLY smoked in and painfully small. Bathroom had feces smears around toilet and about the size of a cracker jack box. Beds were just awful. When we were leaving (AFTER PAYING 15.00 FOR PARKING AND 20.00 RESORT FEE )... More 

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GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review

Dear Lorident, Thank you for staying with us and your recent Trip Advisor Posting. I am sorry for the improper housekeeping service to your room. I can assure you this is not the norm. If I can be of any assistance to you I have listed my contact information for you below. If ever your travels take you back to... More 

Miami, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

We live in Miami and frequently visit Orlando. We stayed in various hotels within the years including resorts, lodges, vacation homes etc ( Such as Disney resorts, Gaylord, Hilton, Ramada, Days inn, Sleep in, etc). Quality of this hotel is not better than a $39 motel, while its price was $140/day. We fell for the name "Sheraton" , But we... More 

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2 reviews
1 of 5 stars Reviewed 4 days ago NEW

We stayed here for 4 nights in March, 2015 and will never come back. We've stayed at 5 different hotels near Disney and on Disney before so we have perspective. This hotel plays a movie every single night from 8-10pm with a concert volume sound system outside at the pool area which is in the center of the hotel so... More 

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Columbus, Ohio
Top Contributor
147 reviews 147 reviews
34 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

First of all the hotel is in a great location and the staff was very helpful. They upgraded me to a suite which was nice and roomy but is not really connected to the hotel and the entrance to rooms are on the outside. I would not consider this a resort but a nice hotel. I think for the price... More 

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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

If I were bringing a family with young children to the land of the mouse, wizard, and whale the Sheraton Lake Buena Vista Resort would rank high on my list. It's conveniently located to the various parks, there are a ton of chain restaurants ranging from fast food to fast casual nearby (use the crosswalks if you walk!), and it... More 

Was this review helpful? Yes
GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review

Dear WMM75, Thank you for staying with us and your recent Trip Advisor posting. I appreciate your comments both positive and constructive. I will certainly share your comments with the team and we will utlize to improve. If ever your travels take you back to Orlando we would love to be of service to you again. Respectfully, Mark Politte General... More 

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