We are at the Sheraton Vistana Resort right now. I would not stay here again. We are Sheraton owners but not at this resort. We also book our trip thru Interval International. Because we booked thru Interval they put us in the Palms area. These rooms are so outdated and smell. This is not a way to treat owners even... more

I must say I was a bit hesitant after reading the mixed reviews from trip advisor. We called ahead and asked to be put in a refurbished villa. We also asked to have a villa next to our friends. We got everything we asked for. The check- in was not a problem at all. Everyone was very friendly. I was... more

upon check in I was given a townhouse style room it was an absolute dump moldy dirty unlivable after complaining i was given a one level unit it was livable but still not what i expected it was old and dated .it seems to me you will not get a refurbished unit unless your an owner also they try to... more

My husband and I, our two young sons (6 and 2) plus my in-laws stayed for the week of Christmas. We had requested a ground apartment and received one, however, since we traded in and were not owners, we did not get a newly renovated unit. The unit was not vacuumed and the shower had hairs in the basin, but... more

Our room was in the 'cascades' area; and construction areas prohibited getting to the closest pool without a 15 minute walk...When I reserved the room; was quoted a rate (via SPG site,) that was only available smoking and had no housekeeping....When we arrived - huge front desk area with one person working the entire desk... the entire place is non... more

We have just returned from a two week holiday in Vistana. We had read lots of reviews beforehand and implemented a couple of views. We went on holiday in February so our check-in time didn't take too long, maybe 20 minutes. Our apartment was in the Falls, we asked for a refurbished apartment and this one was lovely. It didn't... more

My family and I just got back from staying at the Sheraton Vistana Resort. We enjoyed our stay. Our main purpose of visiting FL was to get out of the cold in NH. We only visited the Magic Kingdom during our one week vacation, so our plan was to enjoy the resort. The resort seems large when you first arrive,... more

I only have a few complaints I'd like to point out. 1) The check in process was a nightmare. You can't check in one minute early! Any questions you have for the entire stay need to be directed at the person who checked you in. You can't speak to anyone else. They'll keep referring you to the same person that... more

We traveled to the Vistana with a family who was an owner. We were in the Cascades and they were in the fountains. The Casades were old molding and down right disgusting. The sofa bed was broken, the maintence man told us as he was fixing it that it was because the kids were jumping on the bed. NO, Grandma... more