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Holiday Inn Resort Orlando-Lake Buena Vista

#127 of 329 Hotels in Orlando
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13351 State Road 535, Orlando, FL 32821
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Holiday Inn Resort Orlando-Lake Buena Vista
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1,130 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn Resort Orlando-Lake Buena Vista
See the most recent reviews
Myrtle Beach, South Carolina
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 24, 2013

Had to take a quick trip back to Disney to drop off my child for the college internship. And while there - was not intending on sightseeing or anything of that nature - took work as I knew I would probably spend a lot of time at the hotel while the kids signed in and what not for the program.... More 

Was this review helpful? Yes 3
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review

Dear Tara M, Thank you for your comments about your recent stay. We do strive to always deliver exceptional service and apologize that we missed the mark in a few areas most importantly at the desk. The Pool Bar is open daily and unless there was incliment weather that would have cause dit to close I apologize that you were... More 

Pittsburgh
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 23, 2013

Nice hotel, great location close to all the attractions and dozens of restaurants. Good value. A resort only in the sense that there are fun things for the kids to do, which makes the $12 daily resort fee a little tough to justify. Dollar car rental and Applebee's on site are a nice convenience.

Was this review helpful? Yes 1
Boston, Massachusetts
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed January 23, 2013

Stayed here jan 13-17. Hotel has been recently renovated but you can tell a lack of attention to detail. My room had black mold behind the bathroom door and around the baseboards in the bathroom. Bedding was clean, comfortable and of a good quality. Overall average but a decent value. Also be warned they charge a resort fee but lack... More 

Was this review helpful? Yes 3
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review

Dear Harvardmike, Please accept our apologies for lack of attention to detail that we should have had in your room and missed. I have sent and e-mail through Tripadvisor to you to get the room to number to be able to ensure that issue is properly followed up on and corrected. Once again thank you for your feedback, I look... More 

Charlotte, North Carolina
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed January 23, 2013

We stayed here in early January for 2 nights. The room was spacious and clean. Convenient location to the Disney area, with many shop and restaurants nearby. There is also a large outlet mall close by as well. Big hit for us was the pool area, including the outside bar area managed and run by the attached Applebees. I am... More 

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Miami Beach, Florida
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 23, 2013

We decided to stay here because it was rated #1 of hotels in Disney area but I'm not sure why or how it was rated so high. The hotel is clean and decent for the price but it's definitely not a resort by any means. We stayed in building B and our first experience was of getting stuck in the... More 

Was this review helpful? Yes 1
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review

Thank you for the feedback XOXO_12. We apologize for the issue with the elevator and can assure you that there was an engineer on the way to assist you but we are very happy that you were able to get out before he arrived. The Elevator company did come out and correct the slight adjustment needed so that this problem... More 

pa
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 23, 2013

We had a nice stay at this hotel, the service was good, the front desk and housekeeping all helpful. Our room was ready early and I asked and got a feather free room set up. The pool area is great and the hotel is close to downtown disney. The rooms were clean and fresh. I would have giving this five... More 

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Mason, Ohio
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 21, 2013

We went to the Orlando to help our daughter settle in as a Vacation Planner intern at Disney World. It was the hotel recommended by Disney for this occasion. We were very impressed with the hotel, the employees, service, and cleanliness. Employees were very helpful. Unfortunately the Applebees attached to the hotel left quite a bit to be desired. Service... More 

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North Bay, Canada
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed January 18, 2013

We stayed at the HI Resort during the first week of January. We arrived around dinner time and were upgraded to a family suite for no charge, and also got free parking, simply by just asking and being polite, something many of the guests were lacking... We were given coupons for our kids to eat at Applebees for free anytime... More 

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Bucks County, Pa
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed January 12, 2013

Spent 2 nights here bringing my daughter to check in to work at Disney World. It's directly across the street from Vista Way, one of Disney's "dorms" for employees who live on site which is why we chose it. We arrived around 10am and they let us check in early which was nice. Staff was friendly and competent enough -... More 

Was this review helpful? Yes
Keith D, Public Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review

Dear Tankminder, Thank you for the positive comments of our property and you experience. We are sorry that you missed the Fitness center during your stay, it is located between buildings B and C and located on our map but due to it not being connected to the main building it is very easy to miss it. Please also allow... More 

Columbia, MO
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed January 10, 2013

We stayed here on our recent trip to Orlando, and the hotel is nothing impressive. While the staff was nice, the hotel itself is in need of some renovation to the main service areas. The entire hotel smells. You notice it when you enter the hallway and the room smells only marginally better. The only way I can describe it... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Resort Orlando-Lake Buena Vista, responded to this review

Dear TravelByLisa, Thank you for your review. Please accept my sincere apology for the overall dissatisfaction you had experienced during your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your comments. These are of... More 

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