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Holiday Inn Hotel & Suites Orange Park

Certificate of Excellence
3.0 of 5
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620 Wells Road, Orange Park, FL 32073
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1 room 1 adult
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Holiday Inn Hotel & Suites Orange Park
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146 Reviews from our TripAdvisor Community

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2 reviews
1 of 5 stars Reviewed 3 days ago NEW via mobile

Our room never got cleaned, when I called the front desk the lady was rude and asked me if I had the do not disturb sign up, as if I've never stayed in a hotel, this after the second day in a row that our room was not cleaned, her response was they clean check out rooms first, apparently I... More 

Helpful?
Thank Kevin A
Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Great clean rooms and there has always been a welcome beer (and sometimes a late night sandwich) when checking in. I don't have status with IHG either, just the basic tier. Friendly and has very clean rooms - there isn't much more you could want. If every Holiday Inn was run this well, I'd seriously consider switching from my preference... More 

Helpful?
Thank Tanner H
Dickson
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A nice place to stay, very accommodating with our family of 5, but we were a little disappointed not having breakfast included. Alot of times when we stay at holiday inn its a nice breakfast that is included and that saves us another stop but not here, so for the price of breakfast here that was extra we could have... More 

Helpful?
Thank jbpk2010
Oklahoma City
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are nice. I like Holiday Inn and it foots the bill. The lobby is nice and the bar is great. The bartenders are very nice and friendly. The breakfast is about 10-15$ buffet style. Not that good and not worth the money. The servers are not very welcoming.the rooms are clean and the beds are great. Wifi works... More 

Helpful?
Thank Jeremy C
IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Orange Park, responded to this review

Dear Jeremy C, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the rooms, lobby, bar service and internet service. However, we’re sorry we fell below your expectation regarding the breakfast selection and service which was unacceptable. We will address these concerns.... More 

Aarschot, Belgium
Level Contributor
36 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed January 6, 2016

This hotel had everything what you expect from an hotel in this price range. Checking in was quick and friendly. The room was clean and big enough for a family to stay in. I asked two queens and I got two very nice beds that were comfy. Bathroom is spacious and has all the necessities of a bathroom. The hotel... More 

Helpful?
2 Thank edwinaarschot
Susan766, Front Office Manager at Holiday Inn Hotel & Suites Orange Park, responded to this review

Thank you so much for sharing your experience at our hotel. We appreciate this feedback so we can continue to make all our guests feel as welcome. We hope to see you again soon. More 

Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 5, 2016 via mobile

My little brother was getting married and this was the family hotel for the occasion. Everyone's room was different, in the best way possible. I stayed in the standard king. One of my brothers has a suite with a jacuzzi, huge bathroom and king bed with a the couch and table in a seperate room. My mother had a suite... More 

Helpful?
2 Thank KJ S
Susan766, Front Office Manager at Holiday Inn Hotel & Suites Orange Park, responded to this review

Thank you so much for sharing your experience at our hotel. We appreciate this feedback so we can continue to make all our guests feel as welcome. We hope to see you again soon. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

The hotel and the staff were fantastic. Everything was better than most Holiday Inns. The breakfast was very well priced and good quality. Perfect location if you're heading to the base. They actually were giving out beer to new gas checking in, that was a very nice touch even though I don't drink beer. They also have flavored fruit water... More 

Helpful?
2 Thank Scott K
Susan766, Front Office Manager at Holiday Inn Hotel & Suites Orange Park, responded to this review

What great comments. Thank you for your feedback. We pride ourselves on bringing you the right services and amenities and we are dedicated to our customers. We hope to see you again soon. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 10, 2015

While the planning of this event was not without concern, the end result was wonderful. The food for the dinner was excellent and well prepared. The service was incredible and efficient. The rooms were clean and well decorated, and numerous special requests were accommodated. In particular, Matt Flaven was a standout in Customer Service throughout the entire process, and Brian... More 

Helpful?
3 Thank Shpd
Susan766, Front Office Manager at Holiday Inn Hotel & Suites Orange Park, responded to this review

What great comments. Thank you for your feedback. We pride ourselves on bringing you the right services and amenities and we are dedicated to our customers. We hope to see you again soon. More 

New Smyrna Beach, Florida
Level Contributor
235 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 stars Reviewed October 21, 2015

This very clean and comfortable hotel was more than a pleasant surprise. We had an extremely quiet room and really liked the walk in shower which should be a must in all hotels. Even though the bathroom was on the small size, the shower and cleanliness made up for the size. It was hard to believe that this hotel was... More 

Helpful?
2 Thank peanutsNewYork
Susan766, Front Office Manager at Holiday Inn Hotel & Suites Orange Park, responded to this review

Thank you so much for sharing your experience at our hotel. We appreciate this feedback so we can continue to make all our guests feel as welcome. We hope to see you again soon. More 

Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 14, 2015

Our experience as a company has been outstanding therefore we wanted to share…first and foremost the customer service is topnotch with immediate assistant in accommodating additional rooms at the last minute too changing arrival dates. Every employee that we have met from front desk to dining has been wonderful and helpful. The rooms accommodations are extremely clean and very comfortable... More 

Helpful?
2 Thank Leslie H
Susan766, Front Office Manager at Holiday Inn Hotel & Suites Orange Park, responded to this review

Wow. We are so happy you had a wonderful stay. Thank you so much for posting, we do our best to make sure each and every guest has a great stay at our hotel. We hope that you will visit again soon. More 

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