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Hilton Garden Inn Jacksonville Orange Park

Certificate of Excellence
3.0 of 5
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145 Park Avenue, Orange Park, FL 32073
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Hilton Garden Inn Jacksonville Orange Park
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Ranked #1 of 12 Hotels in Orange Park
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Lawrence S Jacksonville, United States
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219 reviews from our community

Traveler rating
    131
    64
    14
    7
    3
See reviews for
71
43
14
69
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
  • All months
    (219)
  • Mar-May only
    (73)
  • Jun-Aug only
    (48)
  • Sep-Nov only
    (40)
  • Dec-Feb only
    (58)
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Jacksonville, United States
1 review
5 of 5 stars Reviewed 1 week ago

Best quality of service in years. We stayed 6 nights because the entire Hilton staff we're sincere, friendly and helpful. Room was fresh and clean w/o the heavy odor of perfumed deoderizers. It is a non-smoking Hotel which speaks volumes for us. Beds we're comfortable the room was generous in size. It had all the amenities needed including a fridge,... More 

Review collected in partnership with Hilton Garden Inn

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Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Lawrence, thank you so much for taking the time to write the great review! Were very happy you enjoyed the hotel and congrats on now being a Hilton Honors Member! See you next time! More 

Saint Peters, United States
1 review
5 of 5 stars Reviewed 1 week ago

I was greeted by an email from the GM before my arrival. My check-in went smoothly and was well treated by the front desk staff. The staff was helpful with restaurant recommendations and directions. After check-out, I received another email from the GM thanking me for staying with them. Outstanding customer service.

Review collected in partnership with Hilton Garden Inn

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Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hi Donald, Happy you enjoyed your stay here! We do have many great restaurant choices right near the hotel! More 

Birmingham, Alabama
Top Contributor
87 reviews 87 reviews
7 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I have been at the Hilton Garden Inn in Orange Park, FL for 5 nights. The hotel is clean and has a friendly staff. My husband has eaten breakfast several times in the restaurant in the lobby and the food was good.The hotel is very convenient to the interstate and not too far from St.Augustine and Ponte... More 

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Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hi guys, thanks for taking the time to write our hotel a review! We have an excellent restaurant on-site and i'm glad to see you took advantage of that! See you next time! More 

Youngstown, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was CLEAN and odor free! I cannot stress the importance of that enough! Friendly and welcoming staff as soon as you enter the building. We got a great price booking with a wedding party. The room size was generous. They do not stick you with a crappy room for using discounts!!! The in suite keurig was definitely a... More 

Review collected in partnership with Hilton Garden Inn

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Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hello Nicole! Thank you so much for taking the time to fill out a review. Were very happy you enjoyed the hotel (especially our hot breakfast) ! See you next time! More 

wilmington, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

had trouble with the tv but employee tried to help. we were not pleased with having to move to another room. the desk help when we arrived early could not have been any nicer and got us in our room early.

Review collected in partnership with Hilton Garden Inn

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Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hi Kitty, Thank you for taking the time to write us a review! I'm so sorry to hear there was an issue with the TV in your first room but am happy to hear our staff was able to take care of it for you! Thanks again and we hope to see you again in the future! More 

Atlanta, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I was extremely pleased with my stay at this hotel. They went beyond what was expected to make sure I felt welcome and had everything I needed. Location was great and in a nice area. Very convenient to the interstate. I'll definitely stay here again!

Review collected in partnership with Hilton Garden Inn

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Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hi Kimberly, Thank you for taking the time to fill out the great review! We are very close to everything here in Orange Park/Jacksonville. We'll see you next time! More 

Baltimore, Maryland
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed at the Hilton Garden Inn Jacksonville Orange Park for 3 days/2 nights and was surprised by the poor attention to detail. I expected a quality hotel and comfortable stay, but the Hilton Garden Inn did not meet those expectations. The staff was pleasant and check-in easy. The room included a small microwave, a small fridge (larger than a... More 

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Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hello Christopher, thank you for taking the time to fill out the review. We appreciate your feedback. I'm very sorry your experience was not up to par, as you can see by our reviews we typically do not have these sorts of issues. Thank you again for bringing it to my attention so I can get my maintenance team on... More 

Kinsey, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice hotel and staff. Great bathroom amenities. Never had any problems. We pretty much just used the hotel to sleep and take a shower so we didn't use or experience any other amenities other than the complimentary wi-fi. The hotel is within walking distance to restaurants and stores.

Review collected in partnership with Hilton Garden Inn

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Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hi Patsy, thanks for taking the time to write the review! Were glad you enjoyed your stay here! More 

Geneva, Switzerland
Top Contributor
141 reviews 141 reviews
113 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I flew in from different cities (Austin, Geneva) and met up at JAX, had a wonderful driver from Orange Park pick us up and take us to this HIlton. Being a Hilton Honors member helped speed things up, and we had a great BBQ dinner across a 10 lane highway! It was fun. Also enjoyed the breakfast... More 

Was this review helpful? Yes
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hello! Thanks for the great review, were happy you enjoyed your time here. As you know we are the closest Hilton property to NAS JAX. Thanks again! More 

United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I chose this hotel for its convenient location to the base but also because on my first stay the staff was so friendly. I was not disappointed on my second stay. People were friendly, personable and approachable. When I saw the same person a second and third time, they clearly remembered me and continued prior conversations. Just as with last... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Bob A, General Manager at Hilton Garden Inn Jacksonville Orange Park, responded to this review

Hi Kim! Glad you enjoyed your stay! Hilton new E-check-in system is pretty neat and allows our guests to be able to pick their room on-line before arrival! Hilton is the first brand to have this capability! Thanks again. More 

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