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All 12 Orange Park hotels

BEST WESTERN Southside Hotel & Suites

2.5 of 5 Hotel   |   4580 Collins Road, Orange Park, FL 32073
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Ranked #6 of 12 Hotels in Orange Park
A recent review
4 of 5 stars reviewed 4 days ago
Darrell N Richmond, Kentucky, United States
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99 reviews from our community

Traveler rating
    42
    18
    15
    14
    10
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38
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25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Richmond, Kentucky, United States
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This is a very nice facility with an outstanding breakfast. The King suite is top of the line at a reasonable price. The other rooms are not as nice but are adequate. Close to Mayo Orange Park and Fleming Island.

Review collected in partnership with Best Western

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for coming and staying with us again! And thank you for telling us about your stay! We always welcome guest feedback and love having guests return! We hope you have noticed the updates we've made at our hotel. We're making it a better place every day! Every room has new paint. Most rooms have new furniture. We've painted... More

1 review
2 of 5 stars Reviewed 2 weeks ago

The room smelled of cat pee but they said animals were not allowed so I am not sure what the odor was but it was bad and the sprayed a deodorizer but when we returned to room it hit you in the face again it was room 119!

Review collected in partnership with Best Western

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for coming and staying with us and telling us about your stay. I'm sorry to hear that we let you down. I found out after you left that your room had an odor to it. The room has been put out of service and treated. We only want the best condition of rooms for our guests. Our staff... More

New York City, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

This was my first time at this hotel and was delighted at the careful attention to the cleanliness and overall feel of the hotel. It was undergoing renovations during my stay but did not impede my enjoyment. Everyone was especially pleasant from the staff to the other hotel patrons. The breakfast buffet was a daily treat with many options and... More

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

We're so glad to hear that you had a Great Stay! Thank you for coming and we hope to see you again! There are many hotels in our area, but we are truly an up and coming hotel! We're in process of updating just about everything! We've already put new paint and new furniture in most of the rooms. We're... More

Freehold, New Jersey
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent stay as always, never a problem and staff is very accomodating if there are any issues, which in general there are never any. The breakfast is hot, lots to choose from and always fresh as well as 4 hrs to eat. Great job as always

Review collected in partnership with Best Western

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for coming back to stay with us and telling us about it! We love having repeat guests! You can clearly see the work we've done in the last few months! Wait til you see what else we're doing! You saw the exterior being painted and you likely had a room with new paint and new furniture. Soon, we'll... More

1 review
2 of 5 stars Reviewed 4 weeks ago

I had a problem the clean up of my room. I can't believe the crew not clean up my room because the lock doesn't work. When I came back in the night I waited 20 minutes to fix the lock problem. I don't know why the crew don't report the problem with the lock. that situation is very upset for... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for coming and staying with us and for telling us about your stay. We do apologize that it was less than it should have been. The housekeeper assigned to your room on that day made a mistake and didn't service your room. We have re-trained her on this matter and we don't expect it to occur again. You... More

Senior Contributor
29 reviews 29 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 10, 2014

I booked 4 rooms for family to stay during a wedding this weekend. The rates were very reasonable but I would recommend making your reservation outside and in advance as you can save money. On the day of first stay we found out the water was out. The staff allowed additional guests to check in without telling anyone. I think... More

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for coming and letting us know about your stay. We certainly had a very challenging afternoon on Friday. A pipe needed an unexpected repair and we tried to get it done during a time that would have little impact on the guests and the staff. Unfortunately, the plumbers were hired were unprepared and took much longer to repair... More

New Orleans, Louisiana
1 review
5 of 5 stars Reviewed August 5, 2014

I've stayed a few nice places before including Hilton Garden Spa in Santa Fe, and a few great Navy Gateway Inns, but this was definitely up there with them. We stayed for two weeks at this hotel while on temporary duty assignment to Jax Naval Base. The staff wasn't just friendly and courteous, they were outgoing to ensure our stay... More

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Wow! We love hearing back from our guests and hearing that we made a great impression! We love to take care of our guests and do our best to give the top level of service! Glad you enjoyed our breakfast so much that you "pigged out" a couple times! I can't blame you! But, when you come back, you'll want... More

Stamps, United States
2 reviews
5 of 5 stars Reviewed August 3, 2014

First we received a call during the day we were to check in informing us that we we being upgraded to a suite. Next, the late check in procedures were wonderfully hassle free. Even though the hotel is older, the guest room itself was one of the nicest I have ever stayed in. The staff were all extremely friendly and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for being a fantastic guest! I'm glad to hear that you got upgraded and that our staff took such good care of you! We do enjoy putting smiles on everyone's faces! When you come back, you'll have an even better stay! We're working on an extensive renovation this year. Most rooms have new paint and furniture! We're painting... More

Pembroke Pines, Florida
1 review
5 of 5 stars Reviewed August 2, 2014

very clean, quite rooms.The staff is extremely helpful pleasant and friendly . highly recommended. location is a nice area. the lady handling the breakfast area was extremely friendly and hard working. they should add a tip jar for her, its much deserved.

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you staying with us and telling us about your stay! We're glad that we made a great impression with you! Our staff loves what they do and Bernadette in our breakfast area is a great hospitality leader! Smiles often and is always ready to please! We are an up and coming hotel and hope you noticed the updates we've... More

Jacksonville
2 reviews
5 of 5 stars Reviewed July 22, 2014

My husband and I stayed here for approximately 10 days while house hunting in the Fleming Island/Orange Park area. We chose this hotel based on the location and the good reviews and we couldn't have been happier with our stay! The room we had was a nice size and the bathroom was also nice sized compared to other hotels. The... More

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

I love hearing when we make that much of an impact on a guest's stay! Thank you for coming and for telling us about it! We have long term stay guests quite frequently and enjoy getting to know them! Even though you're settling in the area, we'd still love to get you taken care of again! Everyone needs a night... More

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Additional Information about BEST WESTERN Southside Hotel & Suites

Address: 4580 Collins Road, Orange Park, FL 32073
Phone Number:
Location: United States > Florida > Orange Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Southside Hotel & Suites 2.5*
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Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside

39 photos of this hotel

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