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All 12 Orange Park hotels

BEST WESTERN Southside Hotel & Suites

2.5 of 5 Hotel   |   4580 Collins Road, Orange Park, FL 32073
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Ranked #9 of 12 hotels in Orange Park
A recent review
5 of 5 stars reviewed 1 week ago
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73 people have reviewed this hotel

Traveler rating
    29
    12
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    10
    10
See reviews for
23
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Had a wonderful stay. Room was clean and roomy. The breakfast is better than most, however still is lacking in choices. Staff was great, nice and friendly, I would stay there again easy! Loved the location. WiFi had some connection issues but was resolved quickly and had no other problems with it.

Review collected in partnership with Best Western

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for coming and for telling us about your stay! Guest feedback is a very valuable tool for us to know how we're doing. It sounds like we did very well! We appreciate your kind words. This hotel is a great place to stay, for sure. We are going through some updates over the next few months. I hope... More

Mount Holly, North Carolina
1 review
1 of 5 stars Reviewed 1 week ago

We were disgusted by the presence of bugs in our room as well as the laundry facility. We arrived very late (1:00 am) after a long day of driving. We were due to attend a wedding in Jacksonville Saturday evening. We arrived at the hotel. The front desk staff was very courteous. We started unpacking our belongs and a cockroach... More

Was this review helpful? Yes
Artie S, General Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for telling us about your stay. All feedback is welcome. I'm very sorry to hear about the problem with the hotel. As the new General Manager, this is something, among others, that has recently been brought to my attention. I'm sorry that I didn't get your contact information so that we could speak about the matter. However, please... More

Largo, Florida
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Overall, just not up to standards. Room was weird shade of green. Breakfast was boring. Eggs were dry and biscuits were ice cold. Couldn't drink the coffee in the room. Had to drive to local Racetrack gas station to get coffee that was drinkable. Couldn't get half & half after breakfast was closed. They had to lock the fridge and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for your detailed comments. We are sorry that we didn't live up to your expectations, but will use your input to do better in the future. Yes, the green paint is an interesting shade... You'll be happy to know we just began a re-paint of the entire property... mocha with dark brown accent. It looks great! More

1 review
5 of 5 stars Reviewed 4 weeks ago

Staff most helpful. Smiling. Honest. Went out of their way to accommodate us. My only complaint was that the bathroom exhaust fan/light was rattling when turned on. Otherwise the stay was excellent. The hotel was a little out of the way, but well worth finding.

Review collected in partnership with Best Western

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BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thanks Carol! We enjoyed having you... More

jacksonville, United States
2 reviews
3 of 5 stars Reviewed March 2, 2014

This was decent hotel for the length of my stay. Wasnt so pleasant to see the smoke area being part of the place cars drive up to check in. It was blocked with people. The lobby had a nice appeal with free lemon water. My room was quite a small space. Not sure if it was because of the queen... More

Review collected in partnership with Best Western

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BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for taking the time to write your comments. We will consider your input as we make future decisions to improve our guest experience! Thanks again. More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 18, 2014

Rooms were very clean, breakfast was great, very friendly/helpful staff, at a very reasonable price, will definitely repeat. Front desk receptionist was very informative about the area and different options for dining.Room was very clean , bed was well prepared and comfortable. Breakfast was excellent and well presented.

Review collected in partnership with Best Western

Was this review helpful? Yes
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thanks a bunch! We are glad you appreciated what we have to offer, and we hope to see you again! More

Brunswick, Georgia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 14, 2014

We stayed in this hotel in order to get a jump on car shopping the next day. it is very well located, having many restaurants as well as several shopping centers and car dealerships nearby. the hotel was very clean (almost too clean; the lingering smell of the disinfectants used burned my nose and throat a little). it is clearly... More

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BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thanks for taking the time to review our hotel! We do strive to keep everything very clean, so thanks for noticing that! Although some of our rooms do run small we have many rooms that are extra large... Junior and Executive suites. Hopefully, you can give them a try next time! More

hAMILTON, United States
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 11, 2014

THE STAFF WAS EXCLENT. The room could have been cleaner and odor free. Did not have enough electric outlets, toilet ranand had an odor, carpets needed cleaning, towels should have been whitenot beige.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you for your kind words about our staff! We try to be the friendliest and most helpful place in town. As to the other issues, we are addressing them. We do have beige towels and sheets, but I know some guests really prefer white. We will take that into consideration in future buying decsions. We hope to see you... More

Starke, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2014

This is an extremely clean and nice hotel for the price. Great Breakfast and clean rooms. Right on the highway, just need to negotiate the road to get there. Restaurants are close but not on top of you and the set back far enough from the rad so it is very quiet, No highway noise which can be very annoying... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

Thank you so much for your kind words. I hope we see you again!! More

Jacksonville, Florida
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 14, 2014

We travel quite often for business and leisure. We often use Best Western for leisure travel throughout the Southeast. Although every Best Western is not the same, we have been fortunate that most of them have been consistent in that you can expect a clean room, attentive staff and a decent breakfast. However, on this visit at the Orange Park,FL... More

Was this review helpful? Yes 1
BestWestern-Doug, Front Office Manager at BEST WESTERN Southside Hotel & Suites, responded to this review

This is simply unacceptable, and we have handled the situation with this employee. We will continue communicating with you to resolve this to your satisfaction. More

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Additional Information about BEST WESTERN Southside Hotel & Suites

Also Known As:
Best Western Orange Park
Orange Park Best Western
Best Western Hotel Southside
Address: 4580 Collins Road, Orange Park, FL 32073
Phone Number:
Location: United States > Florida > Orange Park
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 12 hotels in Orange Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Southside Hotel & Suites 2.5*
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