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Holiday Inn Express Hotel & Suites Orange

2.5 of 5
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1330 Saxon Boulevard, Orange City, FL 32763
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Holiday Inn Express Hotel & Suites Orange
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Ranked #3 of 4 Hotels in Orange City
A recent review
5 of 5 stars reviewed 6 days ago
JEFF C Chicago, Illinois
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96 reviews from our community

Traveler rating
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    15
    11
    14
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44
16
3
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed for 4 nights on business. Room was very clean. Access to the highway was good, but far enough away you don't hear it. Close to stores and restaurants. Staff was friendly. Free Breakfast was good. I could recommend this hotel no problem.

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Contributor
20 reviews 20 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Stayed here on business sunday night. I am an ihg member so stay in a lot of holiday in express hotels all around the usa. This was the worst stay as usually they are great. Firstly the room was quite old but I can cope with this, the bed not great, I can cope with this too but not having... More 

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Nicole J, General Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Hi Matt, We just got off the phone and I thank you for taking the time to speak with me. Guest feedback like yours, especially someone who stays in so many IHG properties, is the best way for us to learn what we are doing right and where we need to improve. Thank you for allowing us the chance to... More 

Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The only thing that was wrong with this place was when I went to the front desk it took 5 minutes to recognize my presence. There was no one else at the front desk. I thought to myself that this is not a good start but everything got better from there. Excellent room! It was spotless and like brand new.... More 

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Nicole J, General Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Hi Charles, Thank you for the honest comments. Guest feedback is the very best way for us to learn of the areas we need to make improvements. We have scheduled a desk meeting to address the issue. Thank you also for your positive commentary, we will share your recognition with the team at our next morning huddle! Pete - GM More 

Saint Louis, Missouri
Contributor
20 reviews 20 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We selected this hotel off Hwy 4 because we did not want to be near the craziness of Daytona Beach. It is a nice property located in an area that is conveniently situated to restaurants and shopping. We did not have an advance reservation, but liked the hotel and its location so much that we stayed 3 nights instead of... More 

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Nicole J, General Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Hi Linda, Thank you for taking the time to post. It was nice having the chance to speak with you by phone, and we are grateful for your honest feedback (and for giving us the chance to make things turn out right). Hope you two enjoyed the golfing and we look forward to hosting you again in the future! Pete... More 

Hartford, Connecticut
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were down for my dad's 90 birthday. My sister's family stayed here to. Sister being what she is could only find fault they didn't have REAL maple syrup to go with the pancakes. There was a baseball team there and the only thing they ran out of was the hard boiled eggs. I would have given a 5 but... More 

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Nicole J, General Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Hi Sowpel, Thank you for taking the time to post, we love to hear guest feedback. We will be sure to share your recognition with the staff at our next morning huddle. Sounds like Dad had a great birthday with everyone in town. We have the outdoor staff working on the honeybees as we speak. We are hiring a five... More 

Washington, D.C.
Top Contributor
118 reviews 118 reviews
34 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed February 19, 2015

We stayed here one night while visiting colleges in the area. The rooms were clean, the service staff very nice. While the breakfast was the standard fare for Holiday Inn Express, the person on duty was attentive and kept the breakfast coming out, which was great because a womens collegiate lacrosse team was staying at hotel and eating at same... More 

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Nicole J, General Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Hi Ivvacations, Thank you for your feedback. We always appreciate when guests take the time to post as it is the best way for us to learn what we are doing right and where we can improve. Glad you liked the breakfast; when teams are in town playing Stetson we work extra hard to keep up the standard of service... More 

West Palm Beach, Florida
Top Contributor
114 reviews 114 reviews
32 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed February 11, 2015

Upon check in, you receive your choice of three types of cookies. There is a complimentary breakfast (have to wait till morning, it looks inviting) In the room there is a pull out couch, nice sized desk, plenty of outlets, a small microwave and a taller mini fridge, a large flat screen tv, coffee maker and plenty of soaps &... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Dear Steven H. I appreciate your nice feedback with regards to our hotel. We certainly do our utmost best to make your stay comfortable and pleasant. Your patronage and support to the hotel is very important to us as we work very hard ensure that our overall performance is superior. If there is anything we can do to make your... More 

Hawthorne, Florida
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed January 5, 2015

I would have given this hotel a higher rating if the management had valued us as customers enough to honor a small request my husband and I made. My husband I are both retired Army. Between us we served for 52 years. My husband has an additional 10 years in Florida government service. I made our reservations online, but forgot... More 

Was this review helpful? Yes 7
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Dear Ode2travel, Thank you for taking the time to review our property. We just want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. We are disappointed that we did not meet your expectations on this particular day. We appreciate you bringing your concern to our attention and rest... More 

Boston, Massachusetts
Top Contributor
165 reviews 165 reviews
23 hotel reviews
391 helpful votes 391 helpful votes
1 of 5 stars Reviewed January 4, 2015

We stayed at this hotel and found it to be very disappointing. The first thing we noticed when we arrived was that they were apparently replacing some of their room furniture, because you could see the old furniture sitting in one of the side lots. About a half hour later, there were some locals strapping large pieces of the furniture... More 

Was this review helpful? Yes 13
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Dear Gizmo311, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Orange City, FL. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing... More 

Melbourne, Florida
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed January 4, 2015

I had to talk to front desk 3 times to get guests above us to stop jumping off bed and screaming and partying all night. I had to threaten to call the police to get the front desk to take mine, and multiple other guests complaints seriously (there were multiple upset guests in lobby at 3:30 am!) My phone in... More 

Was this review helpful? Yes 13
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Orange, responded to this review

Dear PitaLem, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and superior accommodations. I am very sorry to hear about the problems of your stay. Your comments are very troubling and will certainly be looked into. We’d like... More 

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