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Naples Grande Beach Resort

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475 Seagate Drive, Naples, FL 34103 (Formerly Waldorf Astoria Naples)
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$50 nightly resort credit
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1 room 1 guest
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Naples Grande Beach Resort
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951 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Naples Grande Beach Resort
See the most recent reviews
Aventura, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 16, 2014

The beach service is the best of the best!! The guys (Jorge, Luke, Michael, etc) are awesome, and they treat you with a 5 star service. . The Villa is the worse to choose to stay because they are old, they have broken furniture, the staff in the front had to move us 3 times due to this situation. .

Was this review helpful? Yes 1
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

I was happy to hear that despite the room changes that our staff made a difference and made it a positive visit and we appreciate the time in which you have taken to share this experience with the trip advisor community. We hope to see you again in the very near future. More 

Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed October 16, 2014

It was clear why this property lost the Waldorf Astoria flag or changed hands recently because this property became badly neglected. They are now renovating the tower rooms half are done the other have you will hear drilling outside ALL DAY... From the Pool area and in the tower. I stayed in a one bedroom Villa which are amazing but... More 

Was this review helpful? Yes
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

Thank you for your review. We were very sorry to hear that our current enhancement project had a negative impact on your visit, and as you have mentioned, we hope that you will come and give us an opportunity to redeem ourselves once it is completely. It is difficult any time during enhancements but we can assure you, you will... More 

1 review
5 of 5 stars Reviewed October 15, 2014

Room was great.Employees were very friendly and helpful. Special thanks to Francis, who was extremely helpful with our luggage. At the beach,Jorge,Mikael,and D.Wilson made our beach days fabulous.THANKYOU to all

Was this review helpful? Yes
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

Thank you, thank you! We will be sure to share your compliments with our team especially Francis, Jorge and Mikael! Don't be a stranger, come back to visit us. More 

Pompano Beach, Florida, United States
1 review
5 of 5 stars Reviewed October 15, 2014

Thank you Colby Cashiola for your professional personal service during our visit. We are a devise group with special requirements. You made the entire process easy and care free. Our weekend went off flawlessly. I would encourage anyone who has a retreat to contact Colby and be wowed.

Was this review helpful? Yes
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

Thank you so much for your review and for singling out Colby for a job well done. He spent a lot of time planning and executive this event and we will be sure to share your compliments with him. If ever you are back in the Naples area, we hope that you will once again choose to stay with us. More 

Fort Lauderdale, Florida
Level Contributor
262 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed October 14, 2014

We had a great weekend getaway at the Naples Grand. Everyone was so nice and helpful. We took the tram down to the beach which is quite a walk. They have everything you could want. Beach umbrellas and chairs, cabanas and even beds! Even areas for the kids already set up. There is even a bar and grill with good... More 

Was this review helpful? Yes
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

The good news is, the food at the beach is getting even better! We are in the midst of some upgrades there along with a brand new menu and experience, we do hope you will have the opportunity to try it. Thank you so much for sharing your comments with us. More 

Miami, Florida, United States
1 review
5 of 5 stars Reviewed October 14, 2014

Your only as good as the company you keep and this organization has phenomenal staff & cutomer service! The food was amazing! Our event went smooth and everyone loved the hotel. Couldn't be happier :)

Was this review helpful? Yes
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

You certainly hit the nail on the head with your statement and we couldn't do any of this without our great staff. We were very pleased to hear you had a wonderful event / time with us and we hope to see you again in the future. More 

Sacramento, California
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed October 14, 2014

We chose this hotel believing it was a 5-star Waldorf Astoria Hotel. When we arrived, it was clearly a seriously depressed property - that had been recently sold to investors. We learned shortly after we arrived that we had to leave early due to business. They were very accommodating. Having said that, we subsequently shared our disappointment in the facilities... More 

Was this review helpful? Yes 2
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

Rose, thank you for you taking the time to share your feedback with us. We were so sorry to hear of your disappointment when you had expected to check into a Waldorf Astoria property and you weren't aware this property had been rebranded. While between ourselves and HIlton we tried to contact every guest, it appears that you were not... More 

Hawley, Pennsylvania
2 reviews
5 of 5 stars Reviewed October 14, 2014

This review is for Dylan S. at the Naples Grande Beach Resort. With the group of people that we were traveling with, Dylan S. had a lot to deal with and still provided excellent service. It means a lot when one individual could make everyone feel special from remembering names to particular interests of each person. He went above and... More 

Was this review helpful? Yes
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

I swear I wish we could clone Dylan! He recieves so many positive comments from our guests and we cannot say enough about him. He really is a joy to be around, and with such a positive attitude he's contagious! We will be sure to share your compliments with Dylan and of course his management team also. Thank you for... More 

Fort Lauderdale, Florida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 13, 2014

My friend and I stayed at the hotel this past weekend for a mini girls getaway. The hotel was beautiful and very well kept. Our room was spacious and we loved the Kurig coffeemaker in the room! Everyone was very accommodating, especially Dylan S., Dylan W. & Devon that worked down at the beach. Very helpful and nice! Carol, who... More 

Was this review helpful? Yes
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

Thank you so much for your kind feedback, we will be sure to pass along your compliments to Carol, Dylan and Devon. Hopefully you will come back and visit us again! Thank you for choosing us this weekend and for many more girly weekends in the future! More 

1 review
4 of 5 stars Reviewed October 13, 2014

The best of the hotel is the beach resort!!!! The team is great! Also I want to thanks Luke for his very kind and great service! He is The Man!!!!! Thank all for give us a great experience after our third stay in the hotel. Location also is great. Very close to the best places to do shopping and near... More 

Was this review helpful? Yes
Jacob D, Manager at Naples Grande Beach Resort, responded to this review

Tomas thank you for staying with us for your third visit! We truly value your loyalty; we just wish we'd scored a 5. Can you tell us how we can improve the score for any future visits, just what we could do better? We will b sure to pass along your compliments to Dylan and hope to see you soon... More 

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